Catadores Improve User Experience Using Webkul’s Module

Catadores in an online wine store based in Chile that offers a wide variety of quality wines. It is a one-stop-shop for wine lovers. Their goal is to provide customers with a large selection of wines at the best prices.

In this case study, we will explore how Webkul’s Order Tracking module and PrestaShop Development Services helped Catadores improve shopping experience of their store.

Wine eCommerce Market in Chile

According to Statista, the revenue generated by the wine market in 2024 amounts to US$4.1bn.

Chile is the second largest wine market in Latin American countries. The combined revenue for the wine segment in Chile is expected to increase by 19.42% between 2024 and 2029.

Increasing number of users choosing online platforms to buy wine, easy availability of local and international brands, alcohol delivery services, etc are some of the key factors driving the growth.

PrestaShop order Tracking

PrestaShop Order Tracking module facilitates the customers to check the status of their orders. The module lets customers track their orders right after the order is placed.

The store owners can add various custom order tracking states like order placed, packed, shipped, etc and map the with PrestaShop order statuses.

These order tracking states are displayed on the order details page and notify customers about their order status.

Catadores wanted to implement an order tracking system that can help customers track their orders throughout every step of the delivery process.

For this, they decide to purchase our Prestashop Order Tracking module.

Now, the customers can traack the progress of their orders right from their accounts on order details page.

Custom Requirements of Client

Catadores had one custom requirement for which they contacted us.

They wanted to send an email notification to the customer whenever order state is updated and email should contain the order tracking states.

Our team understood the client’s requirement and successfully did the customization.

Conclusion

Providing up-to-date order tracking information helped Catadores improve customer satisfaction, enhance user experience of their store, and build trust.