Kayu Package Boosts Multistore with eShopSync for Shopify

Kayu Package, led by Katsufumi Wang, is a Japanese brand crafting biodegradable wooden takeout containers. To streamline its growing multistore operations, Kayu partnered with Webkul to integrate eShopSync for Shopify.

Their eco-conscious approach makes them stand out, using responsibly sourced wood from smallholder farmers in Indonesia. Their brand philosophy, “Takeout. Plant. Repeat.”, reflects their strong mission to reduce waste and encourage sustainability in everyday packaging.

To serve their growing customer base, Kayu Package operates two Shopify stores:

• kayu-package
  
• kayu-package-usa
  

Challenges

As Kayu Package expanded its business worldwide, managing operations from two different Shopify stores became increasingly difficult. Some of the important challenges included:

• Syncing data from both Shopify stores into a single Salesforce org without duplication.
  
• Weak visibility for Shopify order notes and communication history in Salesforce.
  
• Require custom data mapping to align Shopify data with Salesforce workflows.
  

These issues made it tough for the team to maintain smooth customer service and track complete order history across platforms.

Requirement

For better Efficiency and to support international growth, Kayu Package requires a centralized solution that could:

• Sync orders, customers, and product data from both Shopify stores into Salesforce.
  
•  Full visibility into Shopify order notes and communication from within Salesforce.
  
• Understand real-time data flow to help with smooth operations, better reporting, and improved customer service.
  

Our Solution

With eShopSync for Shopify, we help Kayu Package to customize the integration that meet all of Kayu Package’s needs:

1. Multistore Integration

We enabled syncing of both their Japan and USA Shopify stores into one centralized Salesforce system. This allowed Kayu Package to see and manage data from both regions without any duplication.

2. Custom Enhancements

To improve visibility and workflow:

• Shopify’s Timeline Activities are now logged as Salesforce Order Activities, connected to the relevant Account. This gives better tracking and clarity for each order.
  
• Order Notes from Shopify are synced into Salesforce’s Notes section. This allows the customer service team to access all relevant information without leaving Salesforce.
  

Now, the team doesn’t need to jump between platforms, they can view everything in one place.

3. Support Experience

Recently, Kayu Package experienced a sync issue that affected real-time order visibility. Our support team took quick action:

• Updated the eShopSync package to the latest version.
  
• Diagnosed and resolved the issue efficiently.
  
• Recovered and synced all previously missed orders to restore data accuracy.
  

Results

With eShopSync for Shopify, Kayu Package achieved the following:

• Seamless Multistore Sync
  Both Japan and US Shopify stores are fully integrated into Salesforce.
  
• Real-Time Data Sync
  Orders, customers, and inventory data now update in real time with no delays.
  
• Better Operational Efficiency
  Teams can track Shopify order activity and notes directly within Salesforce, making customer service and reporting much easier.
  
• Improved Customer Experience
  With complete order information available instantly, Kayu Package can respond to customer queries more quickly and accurately.
  

Conclusion

With the help of eShopSync for Shopify, Kayu Package successfully streamlined their multistore operations, strengthened their international presence, and continued their mission to make sustainable packaging simple and accessible.

Submit Your Support Ticket Now!

Seeking Guidance? Contact eShopSync Today!

Mail to – [email protected]