Retail, New Zealand
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Case Study
27estore
27estore is a US-based online store specializing in high-quality Euro-style cabinetry, interior doors, and decorative wall panels.
The merchant delivers modern designs with customizable finishes, serving homeowners, architects, and designers pursuing unique remodeling solutions.
Established in 2007, the company has built a reputation for exceptional craftsmanship, reliable nationwide delivery, and trusted customer service.
27estore continues to grow its presence in the competitive home improvement market by emphasizing both quality and design flexibility.
27estore focused on strengthening customer trust, reducing hesitation, and boosting conversions through offering controlled product samples online.
To support their digital growth strategy, the merchant collaborated with a trusted Magento development company for scalable e-commerce solutions.
27estore faced the challenge of helping online shoppers feel confident when purchasing cabinetry and wall panels without physically viewing materials.
Customers often wanted to touch finishes, examine colors, and test durability, but the website experience lacked a tactile buying option.
The absence of product samples led to hesitation, delayed decisions, and sometimes lost sales as customers preferred in-person shopping experiences.
The merchant required a structured e-commerce solution to offer controlled product samples directly through their Magento 2 store interface.
Magento 2 Sample Product module was implemented to allow 27estore to provide controlled sample ordering directly through their online store.
This extension enabled the merchant to assign specific prices, stock quantities, and purchase limits for sample items across multiple categories.
Customers could easily identify the “Order A Sample” option on both product and category pages, improving usability and decision-making confidence significantly.
By integrating the module, 27estore reduced order hesitations, as buyers could test finishes before committing to larger purchases confidently.
The backend configuration empowered admins to manage samples efficiently while maintaining balanced overall product inventory.
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After enabling product sampling, 27estore noticed stronger customer confidence, as buyers could physically test finishes before confirming larger cabinetry purchases.
The initiative reduced return rates significantly because customers had a clearer understanding of material textures, colors, and overall design quality.
The automation of checkout processes reduced manual workload, improved order accuracy, and helped Psionex manage growing customer demands efficiently.
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