Shopify MVM app : User Manual Buy Now

Shopify Multivendor Marketplace | Ask a Question

Shopify Multivendor Marketplace app now has the much awaited “ask a question” feature. Now customers can ask questions related to the products directly from the vendors of the products. With Shopify Multivendor Marketplace app Ask Question both admin and vendors will be able to view and answer the questions asked.
And admin can view the whole conversation history between buyers and sellers and much more.

Features

  • Let your customers ask the questions directly to sellers.
  • Sellers will have an added menu option in their panel to view asked questions .
  • History of questions asked and answers replied.
  • Admin can view all the communications between buyer and seller.
  • Admin can edit all the frontend labels of ask a question tab.

Shopify Multivendor Marketplace Ask a Question Configuration

To enable this feature you have to visit the “feature app” section and enable the ask a question feature.
You will then be redirected to here and you have to approve the payment which will be in addition to over and above you monthly plan of Multivendor App.


Once the payment is accepted, the two menu of configuration will start getting displayed on your multivendor app’s main menu.

  • Ask a question configuration
  • Ask a question
ASK A QUESTION – CONFIGURATION

This configuration is divided into two parts :
->Label Setting :
Where admin can edit or change all the labels for the front end .

–>Backend Setting : To display ask a question on front end , copy the given codes from this section to the respective liquid file as stated . You have to Copy the below given code and paste it to product.liquid & Customers/account.liquid file respectively just stated in the image.

To get “Ask a Question” Button displayed on product description page for selected products,follow the below process :

Click on Online Store .
Go To Themes.
Click on Customize Theme button on the top right.

Select Edit HTML/CSS button from the Theme Option on Top Left.

Select Product.liquid file from the Templates or Snippet where you want to show the link
Paste the code for product.liquid file anywhere you want the “Ask a question” Button & then click on save button to save the changes:

then,Paste the code for Customers/account.liquid file anywhere you want the button & then click on save button to save the changes :

Now the Ask a Question button will be visible on the product description page.

Shopify Multivendor Marketplace Ask a Question

This section of shopify-multivendor-marketplace ask a question will show the list of all the questions asked by the customers and their replies sent by the vendors.


Once click on view button admin can view the question, its history and can send the reply as well.

An exactly similar section to this one will there in the vendor panel for him to view the questions asked and to reply those questions.

front end

Once you will click on “Ask a Question” button,a new window will open for you to enter the question and other details :

 

The Customer can view the history of all the questions asked from the merchant regarding any product on the store by clicking on Ask a question.

support

If you need any kind of support/Consultancy then please raise a ticket at http://webkul.uvdesk.com/ or drop a mail at support@webkul.com

Thanks For reading this blog!!! 🙂

 

 

DemO

Find the below link and credentials to use the demo of Shopify Multivendor Marketplace App :

BackEnd Demo : https://multivendor-marketplace-2.myshopify.com/admin

Username : johndoe@webkul.com
Password : demowebkul

FrontEnd Demo : https://multivendor-marketplace-2.myshopify.com/

Username : test1@webkul.com
Password : webkul123

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Comments (10)

Add Your Comment

  • Agus Dwiyanto
    please test in my store http://www.kakilimo.net – i still configuring it but still not work well
  • awaluddin
    it’s not working well on my site
    • Neha Sharma
      Hi,

      Please provide us with the details of the issue on shopify@webkul.com and we will help you with it.

      Regards,
      Team Webkul

      • awaluddin
        email sent, please help.
        • Webkul Support
          Hi,Greetings,We have replied you on ticket number : #45906.Please refer the same and let us know.Best Regards , Nitika Srivastava Webkul
        • Neha Sharma
          Communicated through the ticket system webkul.uvdesk.com

          Regards,
          Team Webkul

  • awaluddin
    Hallo, why I redirect to https://shopify.webkul.com/multivendor/index.php?p=landing_page after post message ? it’s should be ajax isn’it ?
  • Never Tracked Out
    Hi there! Wondering if questions and answers are private between buyer and seller? Or are the threads posted directly on the product page? I understand that admin can also view the conversation. Thanks 🙂
    • Nitika Srivastava
      Hi,

      The questions are private and visible to the customer who has asked it.
      Also, the history will be visible to the user when he logs in from his account.
      In case of any further query, feel free to reply or raise a ticket at https://webkul.uvdesk.com

      Regards
      Nitika
      WEBKUL

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