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    Guide To SMTP Configuration: Multivendor Marketplace for Shopify

    Updated 17 May 2023

    In this guide, we will explain how to configure SMTP using the Multi-vendor Marketplace App for Shopify.

    You would have used the Multivendor Marketplace App for Shopify to convert your store into a full-fledged marketplace. This app facilitates the process of adding sellers and keep track of their sales.

    In the Multi-vendor Marketplace app, by default, all the mails send to customers or sellers will get delivered from the Webkul email address. But in case you want to send the emails from your email address then, this is possible in the app via SMTP.

    For this, you need to manage the SMTP mail settings from the “SMTP Configuration” menu of the app and you will be able to send all emails from your end.

    What is SMTP?

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    SMTP or Simple Mail Transfer Protocol is an application layer (TCP/IP) protocol that handles the process of mail exchange i.e sending & receiving emails.

    Please Note:- The admin needs to have an account on any mail server like MailChimp, sendgrid, etc.

    To configure this feature, the admin will have their own email IDs in the “Email From” and “Reply-To” section of the Mail SMTP Settings.

    Mail SMTP Settings in the App

    Admin can manage the mail SMTP details from the Mail configuration section of the admin panel.

    Simply follow the procedure:

    Visit “Mail Configuration” section of admin panel>> Click on “Mail SMTP” >>Here, you can manage the mail SMTP details from your end.

    Manage SMTP Settings

    Once you click the “Mail SMTP”, a page appears to you where you will manage mail SMTP details.

    You will get all this information from the Email Engine you are using.

    SMTP Details

    In this way, you can manage SMTP emails to be sent to the sellers. Now, the admin will configure the “email from”, “reply-to”, “from name” sections as per his/her choice.

    Once you set all the SMTP mail details from your end, you can test it by sending the test mail.

    How to Get the SMTP Details?

    In order to send the emails from your end, you need to synchronize your Gmail account with the multi-vendor. For this, you need to add your email account details in the form of the SMTP server.

    1. Login into Gmail with your account
    2. Navigate to
    3. In ‘Select app’ choose ‘custom’, give it an arbitrary name, and press Generate.
    4. It will give you 16 characters token.

    NOTE:- You need to have an account on any SMTP service provider like Mailchimp etc. Or Gmail SMTP will too work if you want to send the emails from your end.

    In case you want to use Gmail SMTP then you can use the following:

    SMTP host:
    SMTP username: Your Gmail Address
    and, SMTP password: Your Gmail Password
    SMTP port number: SSL (465)

    (TLS): 587

    NOTE:- If you have activated the two-way authentication then, please enter the app’s password while configuring SMTP.
    Learn More:-

    In case you are using Sendgrid SMTP:

    If you have enabled “IP access management” On your Sendgrid account, Please make sure to whitelist these IPs:

    Difference between TLS & SSL?

    There is just a minor difference between TLS and SSL. Both come with different standards but are used to authenticate the transfer of data between servers, systems, applications, and users. TLS is the upgraded version of SSL as it uses stronger encryption algorithms as compared to SSL and also has the ability to work on various ports.

    Know more about SMTP


    Webkul Support

    Hope you like this blog. To get more interesting blogs keep in touch with us. If you need any kind of support, simply raise a ticket at You can contact [email protected] to get proper assistance.

    Thank You for reading this Blog!

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