Using Cart On Hold feature the POS user can put the current order on hold to assist other customers with their purchases.
Consider that at the physical store the POS User(person handling the Magento POS system) was adding products for a customer and the customer suddenly found that he was low on cash or maybe he did not want to go for the billing at that very moment and wants to check other products etc. What then? How to save his cart so that it can be resumed again?
To help with this scenario, the Magento POS system allows the POS User to put the current Cart On Hold so that the POS User can continue assisting the other customers while putting the previous customer’s cart-on hold. The POS User can again resume assisting the customer whose cart(with products) was put on hold. The POS User will resume the cart on hold for the checkout process very easily.
Let’s see how this works with some snapshots and workflow:
The POS user will be helping the customer to get the products into the cart for making the payment as shown below in the snapshot.
Now the POS User will click on the PUT ON HOLD button to put the current cart-on hold which brings up a confirmation dialog box. Here the POS User will click the “ok” button to put the current cart-on hold.
The POS User can now start assisting the other customers in the queue. To get back to the cart-on hold, after completing an order, the POS User will click on the “Orders” button as shown below in the snapshot.
Under Orders, you will find all the completed orders and the orders put on hold. From here you can resume any order that was placed on hold. Also, note that if you are catering any current order and you try to resume the order put on hold, then the current order will be placed on hold and the order on hold will get placed in the current cart for the checkout.
After clicking on the Order on hold a dialog box to confirm the re-cart will appear. Clicking the ok button will re-cart the order on hold.
That’s all for the Magento POS(Point Of Sale) – Cart on hold feature. Want to check more click – Magento POS.