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Prestashop Social Live Chat

Updated 10 February 2023

With the help of this Prestashop Social Live Chat module, customers can ask queries directly to the admin of the store via Facebook messenger and the admin can respond back to the customers on Facebook messenger by his/her phone or desktop/laptop.

Features of the Prestashop Social Live Chat module

  • The customer can ask queries from the Facebook messenger on the store.
  • The customer can talk directly to the admin of the store.
  • Admin can response back from their Store page on Facebook.
  • Admin can set the particular time in which he/she want to be online.
  • An admin can set the offline message, that will be sent to the customer if he/she will not be available/offline.
  • Admin can set the chat plugin color according to their website theme.

How to install the Prestashop Social Live Chat module

  • Firstly, go to the module manager in back office and click on ‘upload a module’.
  • After that, drag and drop the module file or select the file from the system.
  • In this way, the module installation will be successful.
upload module
select the module zip
installation complete

Configuration

After installation, the admin has to configure the module.

configure the module

Before configuring the module make sure that you have “Page access token” and “Facebook page id”.

For “Facebook page id” you need to create a Facebook page for that.

For “Page access token” please follow the below steps.

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1. Go to https://developers.facebook.com/

2. Go to My Apps- Create New App

facebook developer page
Create new app page

After creating the App you will be redirected to the Dashboard

app dashboard

In the Dashboard, you will have set up the “messenger” and “webhook( if you want offline feature too)”.

product list

After setting up the “Messenger” and “Webhook” you can see it in the “Products” tab.

messenger setting

Go to “Messenger”–>”setting”, select the facebook page that you have created or already have. After selecting the page you can see your “Page access token”.

messenger setup

Webhook Setup

If you want to use offline feature too then you will have to set up the “Webhook” and for that, you must have to submit your app for the messenger review. Explained below in detail.

review for messenger

After the Approval of the “App” from Messenger review team, you will have to set up the Webhook.

webhook setup
webhook setup1

After getting the “Page Access token” and “Facebook page id” you can start the configuration of the module.

Chat Plugin Setup

chat plugin setup

Dialog display type-

  • Show
  • Hide
  • Fade
dialog display type

Show: The Greeting dialog box will remain open for desktop as well as mobile after the number of seconds as set by the admin in the module configuration.

Hide: The Greetings dialog box will be hidden until the customer clicks on the chat plugin.

Fade: The Greetings dialog box will remain open for the desktop only after the number of seconds as set by the admin in the module configuration.

dialog box when offline
dialog box when online

Facebook Setup

facebook setup

Working Hours Setting-

working hours setting

Support

For any kind of technical assistance or query, please raise a ticket or send us a mail at [email protected]

Also, please explore our Prestashop development services and vast range of quality Prestashop addons.

Current Product Version - 4.0.1

Supported Framework Version - 1.7.x.x

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