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Opencart Version2 Product Return RMA

Opencart Return Merchandise Authorization is a brilliant module and that can be used by the customers for product return. This module allows you to organize a system for customers to request a return without any efforts. With the help of this module, the customer can return the products within the admin specified time limit.

Wanna know more how Product Return Merchandise Authorization works? Check out case study – RMA Case Study
Opencart Product Return RMA is also available as Marketplace RMA.

Features

  • Fully Admin handled module.
  • Guest Customers can generate Return too.
  • Buyer and Admin can communicate at Store end.
  • Store credit and store voucher for returns.
  • Return History with Filters and Pagination.
  • Admin can generate Return on behalf of customers.
  • Return Policy Page.
  • Dynamic order selection with various option.
  • The customer can upload Return images.
  • Print Return details and shipping label easily.
  • Admin can set Order status for Return.
  • Admin can manage Return status as well as Reasons.
  • Using Return Quantity, Admin will return Return quantity to their store.

Installation

Installation of the Opencart module is very simple. You just need to move the admin and catalog folders into the Opencart root folder.

Now, navigate to Extensions>Extension Installer. Click the Upload button and browse the XML file, this file is in the ocmod folder. Please select the correct ocmod folder according to Opencart version installed on your system.

After uploading the file navigate to Extensions>Modification and click on Refresh button.

After that, in Admin panel go to System->Users->User Groups and edit ‘Administrator’ and choose to select all for both Access and Modify Permission and save it.

After that under Extension > Module install the Return System module as shown below in the snapshot.

Admin Configuration

After installing the extension the admin will have the Returns menu option installed with 3 sub-menu options –

  • Manage Returns
  • Manage Return Status
  • Manage Return Reason

Now, to configure the module the admin will navigate to Extensions>Modules>Return System. Here, the admin will click the edit button as shown below in the snapshot.

Clicking the edit button brings up the below page for configuring the module.

Here the admin will set the configuration for the module –

  • Return Status
    Set the module status as Enabled or Disabled as required.
  • Add Return Time
    The admin can enter the return time limit for the customers. The customer will be able to generate the return for any order within the set time limit added by admin. Use the number 0 or leave the field blank for an unlimited time limit for the return.
  • Order Status for Return
    The customers can place the return for only those status of orders that are selected here.
  • Allowed Image Extension
    Enter the Image extensions separated by a comma that can be used by the customers for uploading an image.
  • Allowed File Extension
    Enter the File extensions separated by a comma that can be used by the customers for uploading a file.
  • Allowed File/Image Size
    The size entered here will be allowed for the customers while uploading a File/Image.
  • Return Policy
    Here the admin can select the policies from the information which will be displayed to the customer at the time of Add Return.
  • Return Address
    The address entered here is visible on the Return Shipping label. This will be your return address for the product.

Lastly, click to Save button in the top right-hand corner to save the configuration.

Manage Return(s)

Under this section, the admin can manage, filter, delete and view the returns very easily. To manage a return the admin will tap the Edit button.

After clicking on the Edit button, the Return Details will be visible as shown below in the snapshot.

Tapping the Print Invoice button will display as shown below.

**Note:

  • Using Return Quantity, the admin will return the quantity(return product) to their store.

The admin can see all details related to return which includes –

Products:

Under this section, the admin will find the product name with the return quantity and reason.

Conversation:

Under this section, the admin can find all the message conversations related to this return. The admin can make a reply to the selected return order, upload images along with the message and can also change the return status. Here, the admin can also select the return status for the requested return by the customer. The admin can also send the customers messages along with the images of the product.

Return Images:

Here, the admin will find all the images uploaded by the customer related to the return.

Shipping Label:

The admin can upload the Shipping Label. Using this label, there is no need to give shipping charge during product return or order return.

Store Payment:

Under this section, the admin can provide the customer with the store credit(can be used up at the time of making a purchase) or can provide him with the voucher(can be used up at the time of making a purchase).

Admin Can generate RMA For The Customers

Admin can generate Return on behalf of customers, by clicking on Add Return For Customer.

A pop will appear in which admin needs to enter the name of Customer for whom return needs to be generated.

After entering the name of the customer admin would be redirected towards New Return Information Page.

  • Order- The ID of the product order for which return is generated.
  • Item Ordered-The name of the product for which the return is generated.Here, admin gets the Product Name, Model number, and Quantity ordered.Admin needs to choose the reason for return and the quantity to return.
  • Image(s) of product- Admin can even attach the images of the product for which return is generated.
  • Additional Information- Admin can enter any note with regard to the return.
  • Please add consignment no. if you are Returning product(s)- The number of the consignment for which the return is being generated.

Manage Return Status

The admin can manage the return status by clicking the Add button as shown below in the snapshot. The admin can also alter/edit any of the previously created return statuses.

After clicking on Edit option below page will be open wherein the admin can change the name of the return status, color, and enable or disable the return status as shown below in the snapshot.

Also, after clicking the option to “Set Default Status of New Return“, you can assign any of the three statuses – Default, Solve and Cancel for the respective return statuses as per the requirement.

There are three statuses for the return – Default, Solve, and Cancel. Now, the admin can assign accordingly these three statuses to the respective return statuses that have been created by the admin.

In the above example, the admin has set the Default status for the Pending Return Status, Cancel status for the Return Cancelled and likewise. Now, whenever a return request is generated by the customer, the default status for the return will be set as Pending and similarly when the Return is canceled the default status for the return will be set as Return Canceled.

Manage Return Reason

There are several reasons which will be used by the customer at the time of Return generation. The admin can Add, Update and Delete the Return Reasons as required.

After clicking on Edit option below page will open.

Front End

This module provides two option for Return at the front end, first with account module and another with customer service.

After selecting a login type, the customer will redirect to the next page depends on their selection. For a Registered customer, the redirect is to the login page and in case of a Guest, they will redirect to the below page.

Guest Customer Login:

Registered customer login:

After that customer can see their return requests and can add new ones by tapping the “Request for Returns” option.

After click on “Request for Returns“, the customer can add a new return.

After that, with correct details, return request will be generated and an e-mail will be sent to the customer for the same.

The customer can see the complete detail of return by clicking View Detail option under the Returns section.

Print shipping label using print shipping label option.

The customer can print Return details.

The customer can send the messages to the admin with mail.

If you still have any issue feel free to add a ticket and let us know your views to make the module better https://webkul.uvdesk.com/.

Current Product Version - 3.0.0.0

Supported Framework Version - 2.0.x.x, 2.1.x.x, 2.2.x.x, 2.3.x.x, 3.x.x.x

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