Why CRM and ERP?
Any eCommerce venture or business maker needs CRM for better customer relationship management. CRM acts as an aggregator to streamline the business flow by providing total control of prospects, leads and turning them into opportunities.
ERP integrates the functions and departments in a centralized system which smoothens the interactions among sales, quality, and many different aspects or operations.
ERP helps in automating the business flow by placing information in a rightful manner and making it accessible in a standardized format.
Implementing a new CRM or ERP is obviously an easy job because ventures just need to pick a system which has handful features and can be scalable.
It is not an easy task to adapt ERP or CRM if you already have a huge eCommerce customer, sales and product base. You may counter the problems like repetitive management at different platforms. It will really be hard to manage models as separate entities at different ends.
So, What is the possible solution to this?
The different platforms need to be integrated so that data can easily flow from one platform to another. Integrating the different systems gets everything synchronized and updated in real-time which makes business and models more agile, robust and easy to manage.
We have – What All you Need?
Complex systems like ERPs and CRMs comes with the generic functionality and robust architecture. “Every Business has their unique hype and every unique business needs unique features and functions to stand out”.
In general, every extended functionality or feature upgrade needs the deep understanding of the respective platform which makes it complex to introduce the new functions.
We at Webkul has created ready to use Extensions and Connectors for CRM and ERP Platforms. Our Plugins and Apps helps to focus on both the scalability and Features. You can check them out below-
CRM in E-commerce
We have developed CRM Solutions built-into the e-commerce platforms. Allowing online store owners to manage leads, track opportunities, create users and assign them roles, and view complete analytics for managing customer data better.