PrestaShop Marketplace Order Tracking {User-Guide}

Improve overall customer satisfaction by providing up-to-date information regarding orders. With PrestaShop Marketplace Order Tracking, the sellers can track the orders and update it accordingly.

Letting your customers know the whereabouts of their orders will help the sellers in gaining their trust and loyalty.

Check the overview of the plugin in the video mentioned-below –

For installing this module, you need to install the PrestaShop Advanced Multi Vendor Marketplace module first.

Once you have installed the marketplace module, you can now start the installation of the PrestaShop Marketplace Order Tracking.

• Firstly, go to the module manager in the back office and click on ‘upload a module’.
• After that, drag and drop the module file or select the file from the system
• In this way, the module installation will be successful.

After the installation of module, admin needs to configure it.

Choose Template

From this field, admin can select a template for order tracking states that will be visible to the customers on order details page.

There are two templates available in the module and each template has a separate desktop and mobile view.

Template One

Template Two

Display Combined Products in Order States

Admin can enable this field to display the order tracking states of all the products combined in the order details page.

If disabled, then order tracking states of each product in an order will display separately.

Note: This configuration works only when a customer orders multiple products from the same seller.

Change order state on change of PrestaShop order status

When the status of an order is updated, the mapped order tracking state gets updated if this field is set to YES.

Post-installation, a new tab “Order Tracking State” gets available under Marketplace.

From here, admin can add and manage the order tracking states. By default, there are 4 pre defined order tracking states available in the module.

Admin can add a new order tracking by specifying state name, description, and uploading achieved & pending state icons.

Also, admin can select the PrestaShop order status with which he wants to map the order tracking state.

Post-installation, a new tab “Tracking State” gets available in seller Order Details page. From here, a seller can update the tracking state of an order.

Suppose a customer places an order for 2 products of the same seller in the store. The order tracking states of all the products combined will display in the order details page if enabled by admin.

If disabled, then order tracking states of each product in an order will display separately.

When a seller updates the order status, the tracking state mapped to the order status gets updated automatically.

When a seller changes the order status to payment accepted, the order tracking state gets automatically updated to Packed.

In case, if the customer orders products from two different sellers, then the order tracking states will display as shown in the below screenshot.

The tracking state is updated on the customer’s end when the order state is updated by the seller.

The order tracking states for products of sellers is updated at admin’s end too.

This was all about PrestaShop Marketplace Order Tracking Module. I hope this document will help you in checking the functionality of the module in a better way.

Also, do let us know about your views in the comments.

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