User Guide for Odoo Website Product Question & Answers

INTRODUCTION

Solve customers’ queries with Odoo Website Product Question & Answers!

Most customers have queries or questions in the back of their minds while shopping for products online. And instant answers to these queries can satisfy their need and can increase revenue.

But, how to answer these queries on your Odoo website?

For such assistance, we have created Odoo Website Product Question & Answers. This module allows users to post their product-related queries and get answers from the admin.

Shortly replying to customer queries helps maintain a healthy relationship. Moreover, the module lets you manage questions and answers from the Odoo backend. And the admin has the authority to post the questions and answers in public or keep them private.

FEATURES

Odoo Website Product Question & Answers allows you to manage questions and answers easily and quickly.
Users can freely ask as many questions as they want.
Also, the admin can easily manage Q&As and give responses to the users.
Admin can choose to publish answered questions on the product page for other customers’ reference.
Also, the admin can choose to keep the answers private that only a particular user can view.

INSTALLATION

Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.
Extract the file on your system after the download finishes. You will be able to see a folder named- ‘website_qa.’
Copy and paste this folder inside your Odoo Add-Ons path.
Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.
Then, open the Apps menu and click on ‘Update Modules List.’
In the search bar, remove all the filters and search ‘website_qa.’
You will be able to see the module in the search result. Click on ‘Install’ to install it.

WORKFLOW

1. After installation, go to the website, open any product, locate the ‘Ask a Question’ section and write a question.

2. Next, go to the Odoo backend, and locate ‘Website> Website Q&A.’ This section has three sub-menus, namely:

New Question: This section will show the latest questions that the customer asks.

Pending Question: This will list all the questions that the admin has marked as pending.

All Question: This shows all the questions of every category.

3. On the Odoo website, you can view the posted question that is not yet answered.

4. In the Odoo backend, go to ‘New Question,’ click the edit button and answer the question. Once done, choose the desired option as per the requirement:

Post and Publish: This option will the answer immediately on the website.

Set to Pending: This will save the answer and send it to the pending list.

Post Secret: The option allows the admin to answer the question to the specific user who asked the question.

5. On choosing the ‘Set to Pending’ option, the user can find the question in the ‘Pending Question’ section, and from here as well, the admin can change the status to ‘Post and Publish or Post Secret.’

6. On selecting the ‘Post and Publish’ option, all customers can view the answer on the website. Also, the admin will have the alternative to publish or unpublish it from the website.