Magento 2 Multi Vendor Buyer Seller Communication

Customers will get a zip folder and they have to extract the contents of this zip folder on their system. The extracted folder has an src folder, inside the src folder you have the app folder.

So, you need to transfer this app folder into the Magento 2 root directory on the server as shown below.

If you have downloaded the module from Adobe Commerce Connect then unzip the respective extension zip.

Henceforth, create Webkul(vendor) then MpSellerBuyerCommunication(module) name folder inside your Adobe Commerce Cloud root directory as app/code/Webkul/MpSellerBuyerCommunication.

Thus, move all module’s files inside /app/code/Webkul/MpSellerBuyerCommunication/ folder in magento root directory.

Henceforth, post the upload, you can see the folders in your Magento 2 Root Directory.

After the successful installation, you have to run these commands in the Magento 2 root directory.

First command- php bin/magento setup:upgrade

Second Command - php bin/magento setup:di:compile

Third Command - php bin/magento setup:static-content:deploy

So post running the commands, you have to flush the cache from the Adobe Commerce admin panel by navigating through->System->Cache management as shown below.

For the multilingual support, the admin will navigate through Store->Configuration->General ->Locale Options. Hence, select the locale as German (the language into which admin wants to translate his store content).

If a user wants to translate their module from English to German then they need to follow the path app/code/Webkul/MpSellerBuyerCommunication/i18n.

Therein, need to unzip the Adobe Commerce MpSellerBuyerCommunication folder and will get a CSV file with the name “en_US.csv”.

Now they will rename that CSV as “de_DE.csv” and translate all right side content after the comma in the German language.

Hereafter edit the CSV, save it, and then upload it to the path app/code/Webkul/MpSellerBuyerCommunication/i18n where they have installed Adobe Commerce Cloud on the server.

Thus, the module will get translated into the German Language.

It supports both RTL and LTR languages.

Hence the user can edit the CSV like the image below.

After Installing Marketplace Buyer Seller Communication For Adobe Commerce, customers will find a contact us link at the product page.

Hence here customers can ask queries to the seller and can also see the response rate and response time of queries for that particular product of that seller. (Refer the snapshot).

Once the buyer clicks on “Contact Seller” then a pop-up will open with contact seller form.

Hence, the customer has to fill in all the details such as

• Support Type,
• name,
• email id,
• the subject for the query,
• query description which the customer can write in the WYSIWYG editor and
• can attach multiple images related to the query.

Note- However, here the name and mail id of the logged-in customer will remain auto-filled.

When a customer asks a query, an e-mail notification will be sent to the customer’s email address.

Seller Email Notification View:

Hence, the buyer can also ask the question to the seller using the seller profile page.

They can also see the response rate and response time of that seller for responding to the queries, as shown in the below screenshot.

The buyer will click on the contact button and the below form will display to contact the seller.

The buyer can also contact to the seller or the admin regarding any particular order. For this customer has to navigate to “My Orders” and then click on “view order” for the particular order for which he wants to contact Admin/seller.

NOTE: The admin can decide when to display the contact option in the order section of the customers based on the order status as shown in the image below –

From the Marketplace account, the seller can see queries that are asked by customers regarding their products. However, the seller can also search the conversation using the customer’s email id and content/keyword.

Note:

If the admin has set the setting “Query Approval” as “Yes“, now only after the admin approves the query, the query gets displayed under the Seller’s “My Communication History“.

Otherwise, if the admin has selected the Query Approval as “No“, the queries will not require any approval and will automatically display in the communication grid.

The seller can see conversation history for a particular query placed by the customer from his marketplace account. Thus, from here seller can reply to the buyer’s query and can change the query status.

Seller Reply to Customer – Email Notification View:

The customer can see their query list under My Account >Seller Communication History. So, the customer can also search the conversation using the Product name or any content/keyword.

Note:

If the admin has set the setting “Query Approval” as “Yes“, now only after the admin approves the query, the query gets displayed under the buyer’s “My Seller Communication History“.

However, if the admin has selected the Query Approval as “No“, the queries will not require any approval and will automatically display in the communication grid.

After clicking on “View”, the customer can see conversation history from their account. Henceforth, from here customers can reply to the seller and can change the status of the query.

The admin can even communicate with the customer about an order. Thus, the admin can navigate to the Sale>Orders>Select a Particular Order>Contact Tab.

Here the customer name and email are auto-filled. However, the admin can select the message type and in the WYSIWYG editor enter the address. Additionally, the admin can even add an attachment if required.

Customer Response

The customer can view the message shared by the admin in the Seller Communication History section.

Hence the customer can click on View to revert the admin.

Admin can find a query grid under Marketplace Management > Seller Buyer Communication Query List. 

So, here admin can view/delete and approve/disapprove the customer’s query along with the admin can see the information of seller and customer name, query subject and status, type of query and can check the query creation time on the same page.

When the query is Approved, the seller can see the query in the seller’s panel.

Tapping on the view button will show all conversations for a particular query such as sender name, message, and created time to the admin.  However, admin can delete conversation history as shown below:

Customer Query to Seller – Admin Email Notification View:

Seller Reply to Customer – Admin Email Notification View:

Customer Reply to Seller – Admin Email Notification View:

Support

So, that’s all for the Marketplace Buyer Seller Communication For Magento 2, still have any issues feel free to add a ticket and let us know your views to make the module better at webkul.uvdesk.com. You may also browse other Adobe Commerce marketplace addons and our quality Adobe Commerce Cloud extensions.