Customer Order Management for Shopify: SMTP Configuration

Webkul’s Customer Order Management enables customers to manage orders directly from their Shopify customer account.

With this app, customers can:

• Raise RMA requests.
  -Request the admin to cancel, return or exchange orders if required.
• Request for order Invoice.
  -Customers can anytime request the admin to send an order invoice. Once provided, customers can easily download it from their respective My Account section. 
• Reorder their previous purchase & get discount benefits. 
  -Let the customers reorder their previous purchase & get amazing discounts on current or next reorders.
• Change their shipping address.
  -The simplest way for customers to request admin to change the shipping address of unfulfilled orders. 

Customers receive email notifications for all activities.

SMTP or Simple Mail Transfer Protocol is an application layer (TCP/IP) protocol that handles the process of mail exchange i.e. sending & receiving emails. 

To set up this function, the admin must have their email addresses in the Mail SMTP Settings’ “Email From” and “Reply-To” sections.

By default, all emails sent to customers in the customer order management app will be delivered from the Webkul email address.

However, the app allows you to use SMTP settings to send emails from your email account if that’s your preference.

You will be able to send all emails from your end by modifying the SMTP settings from the app’s “SMTP Configuration” menu.

Admin can manage the SMTP details from the SMTP Configuration section of the app.

Please follow the steps:

Visit the Customer Order Management app >>Configurations >>SMTP Configuration>>Here, you can manage the SMTP details:

To send the emails from your end, you need to synchronize your Gmail account with the Customer Order Management app.

For this, you need to add your email account details in the form of the SMTP server.

1. Login into Gmail with your account
2. Navigate to https://security.google.com/settings/security/apppasswords

3. In ‘Select app’ choose ‘custom’, give it an arbitrary name, and press Generate.
4. It will give you 16 characters token.

NOTE:- You need to have an account on any SMTP service provider like Mailchimp etc.

Or Gmail SMTP will work if you want to send the emails from your end.

In case you want to use Gmail SMTP then you can use the following:

SMTP host: smtp.gmail.com
SMTP username: Your Gmail Address
and, SMTP password: Your Gmail Password (16 characters token generated from the Gmail account)
SMTP port number: SSL (465)

(TLS): 587

NOTE:- If you have activated the two-way authentication then, please enter the app’s password while configuring SMTP.

Learn More:- https://support.google.com/mail/?p=BadCredentials

There is just a minor difference between TLS and SSL. Both come with different standards but are used to authenticate the transfer of data between servers, systems, applications, and users.

TLS is the upgraded version of SSL as it uses stronger encryption algorithms as compared to SSL and also has the ability to work on various ports.

Know more about SMTP

I hope you like this blog. To get more interesting blogs keep in touch with us. If you need any support, raise a ticket at https://webkul.uvdesk.com/en/.

You can contact support@webkul.com to get proper assistance.