{"id":97910,"date":"2017-10-04T16:28:32","date_gmt":"2017-10-04T16:28:32","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=97910"},"modified":"2026-04-10T05:06:27","modified_gmt":"2026-04-10T05:06:27","slug":"magento2-marketplace-seller-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento2-marketplace-seller-chat\/","title":{"rendered":"Magento 2 Multi Vendor Buyer Seller Chat"},"content":{"rendered":"\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<p>With the help of this extension, you can integrate the Live Chat system into your Webkul Marketplace.<\/p>\n<p>Magento 2 (Adobe Commerce) Marketplace Buyer Seller Chat allows customers to receive instant replies from sellers.<\/p>\n<p>Each seller can do instant messaging with multiple customers at once. All the chat conversations are stored in the chat history section.<\/p>\n<p><strong>Please Note \u2013<\/strong><\/p>\n<ul>\n<li>To use Magento 2 Marketplace Buyer Seller Chat, you must have <a href=\"https:\/\/store.webkul.com\/magento2-multi-vendor-marketplace.html\" target=\"_blank\" rel=\"noopener\"><strong>Magento 2 Multi Vendor Module<\/strong><\/a>\u00a0extension installed.<\/li>\n<li>The Marketplace Buyer Seller Chat add-on works with Adobe Commerce Edition.<\/li>\n<\/ul>\n<p>Watch the below video tutorial to understand the extension workflow:<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"QV_SGIJgGIg\">\n<div class=\"components-placeholder__instructions\">QV_SGIJgGIg<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-new-feature\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\" data-before=\"\">Features<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>Socket.IO and KnockoutJS based real-time chat system.<\/li>\n<li>Admin can stop or start the chat server from the back-end.<\/li>\n<li>Set marketplace chat system name to display on the storefront.<\/li>\n<li>The seller can send and receive chat messages from multiple buyers.<\/li>\n<li>The seller can block a customer from sending any new chat messages.<\/li>\n<li>Admin can see the blocked customers list.<\/li>\n<li>Upload a custom image file for the chat profile picture.<\/li>\n<li>Attach file attachments in the messages.<\/li>\n<li>Admin can set file size limit for attachments.<\/li>\n<li>Seller and buyer can change their chat status to online, busy, or offline.<\/li>\n<li>Supports emojis \ud83d\ude42\u00a0\ud83d\ude1b<\/li>\n<li>Browser push notifications for new messages.<\/li>\n<li>Customers can do instant login and sign-up from the\u00a0chat window.<\/li>\n<li>Seller and customers can view their chat conversation history.<\/li>\n<li>Admin can also view chat history.<\/li>\n<li>Buyer-Seller Chat works with mobile devices.<\/li>\n<li>Buyers get an email regarding new messages from the seller if the buyer is offline.<\/li>\n<li>Customers can able to check the chat history from the profile section.<\/li>\n<li>Seller can as minimize, scale page layout, and overlay the chat window.<\/li>\n<li>Module source code is 100% open for customization.<\/li>\n<li>The extension is compatible with the Hyva Theme.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Installation<\/h3>\n<\/div>\n<\/div>\n<p>To install this extension, please follow every step carefully as follows:<\/p>\n<h3>Step 1:<\/h3>\n<p>After extracting the downloaded zip file and you will get the\u00a0<strong>src<\/strong> folder. Inside the\u00a0<strong>src<\/strong>\u00a0folder, you will find the\u00a0<strong>app<\/strong>\u00a0folder, copy the\u00a0<strong>app<\/strong>\u00a0folder to the Magento 2 root directory. Please view the below screenshot.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/2017-02-28_12-22-45.png\" alt=\"Magento2 Admin Buyer Chat Installation\" width=\"1024\" height=\"386\" loading=\"lazy\" \/><\/p>\n<h3>Step 2:<\/h3>\n<p>After uploading the module folder, you need to run the following commands in the Magento 2 root directory:<\/p>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">php\u00a0bin\/mageneto\u00a0setup:upgrade<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">php bin\/magento setup:di:compile<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">php bin\/magento setup:static-content:deploy<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">php bin\/magento indexer:reindex<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">php bin\/magento cache:flush<\/pre>\n<p><strong>#Please make sure Node is already installed on your server.<\/strong><\/p>\n<p>Run the following commands from the root directory of your Magento to install socket.io on your server.<\/p>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">npm init -y<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">npm i socket.io socketio-file-upload<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">npm update<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">npm install forever -g<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">to start:\u00a0 forever start server.js<\/pre>\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"generic\">to stop: forever stop server.js<\/pre>\n<p>After running the commands, you need to flush the cache and reindex all from the Magento 2 admin panel. Navigate through <strong>System&gt;Cache Management<\/strong>. Click the <strong>Flush Magento Cache<\/strong>\u00a0button as shown below:<img decoding=\"async\" class=\"aligncenter\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/2017-02-28_12-09-25.png\" alt=\"cache management\" width=\"1338\" height=\"766\" loading=\"lazy\" \/><\/p>\n<\/div>\n<div class=\"panel panel-danger\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Chat Configuration<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>After the installation of the buyer-seller live chat module, the Adobe Commerce admin will navigate to <strong>Stores&gt;Configuration&gt;Webkul&gt;Buyer Seller Chat<\/strong>. The following options will appear:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-280947\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-1-2.png\" alt=\"Configuration of Magento 2 Marketplace Buyer Seller Chat\" width=\"800\" height=\"389\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-1-2.png 1190w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-1-2-300x146.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-1-2-250x122.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-1-2-768x374.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<h3>Server Settings<\/h3>\n<p><strong>Host Name &#8211;\u00a0<\/strong>Enter the hostname of your online store. eg.\u00a0http:\/\/example.com\/<\/p>\n<p><strong>Port Number &#8211;\u00a0<\/strong>Enter any available port number for the chat system.<\/p>\n<p><strong>Start\/Stop Server\u00a0<\/strong>&#8211; To enable Buyer-Seller Chat, click the <strong>Start Server<\/strong> button. For disabling the Buyer-Seller Chat, please click <strong>Stop Server<\/strong>.<\/p>\n<p><strong>Chat Name\u00a0<\/strong>&#8211; Set the storefront name for the Buyer-Seller Chat.<\/p>\n<p><strong>Maximum Allowed Size for File Attachment &#8211;\u00a0<\/strong>The admin needs to mention a file size limit (in MB.) for sending attachments in the chat messages.<\/p>\n<p><strong>HTTPS Enabled &#8211;\u00a0<\/strong>If your website is using HyperText Transfer Protocol Secure (HTTPS), please select <strong>Yes<\/strong>. If not, then please choose the <strong>No<\/strong> option. When the <strong>Yes<\/strong> option is selected, you need to provide the following server files.<\/p>\n<\/div>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-396353\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/server-settings-2-1.webp\" alt=\"server-settings-2\" width=\"1162\" height=\"511\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/server-settings-2-1.webp 1162w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/server-settings-2-1-300x132.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/server-settings-2-1-250x110.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/server-settings-2-1-768x338.webp 768w\" sizes=\"(max-width: 1162px) 100vw, 1162px\" loading=\"lazy\" \/><\/p>\n<p><strong>Email Setting:<\/strong><\/p>\n<p>In this section, the admin can choose the email template that will be sent to the buyer when a seller answers to the buyer while the buyer is offline.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-396380\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-7.png\" alt=\"Configuration-Settings-Stores-Magento-Admin-7\" width=\"1193\" height=\"536\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-7.png 1193w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-7-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-7-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-7-768x345.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Configuration-Settings-Stores-Magento-Admin-7-604x270.png 604w\" sizes=\"(max-width: 1193px) 100vw, 1193px\" loading=\"lazy\" \/><\/p>\n<div class=\"panel panel-danger\">\n<div class=\"panel-body\">\u00a0<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Customer Front-End<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\" data-wp-editing=\"1\">\n<p>Once the Live Chat module has been configured, <span style=\"font-size: revert; color: initial;\">the chat window appears on all seller product pages. <\/span><\/p>\n<p><span style=\"font-size: revert; color: initial;\">Customers can see the chat option on a seller\u2019s product page and start a conversation directly with that seller<\/span><span style=\"font-size: revert; color: initial;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531863 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerflow-2.webp\" alt=\"customer flow\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerflow-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerflow-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerflow-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerflow-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Login\/Sign Up via Chat Window<\/h3>\n<p>If a customer is not logged into the store, the customer can do the login from the chat window also.<\/p>\n<p>If a customer does not have an account in the store, that customer can create an account from the chat window. A customer just needs to enter a First Name, Last Name, Email Address, and Password.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531867 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/signup-3.webp\" alt=\"signup\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/signup-3.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/signup-3-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/signup-3-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/signup-3-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Start Chat<\/h3>\n<p>Now, the customer can type any message and click the <strong>Start Chat<\/strong> button, the message will be sent to the seller if the seller is online.<\/p>\n<p><strong>Please Note<\/strong> &#8211; Each seller will reply for their products only, which means one seller cannot reply to another seller&#8217;s product.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531868 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chat-2.webp\" alt=\"chat\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chat-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chat-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chat-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chat-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Seller Not Available<\/h3>\n<p>If the seller is not available for the live chat, the message will appear in the chat window. A customer can still send offline messages to a seller.<img decoding=\"async\" class=\"alignnone wp-image-531869 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/offlineseller-2.webp\" alt=\"offlineseller\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/offlineseller-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/offlineseller-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/offlineseller-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/offlineseller-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Once the chat is active, the customer can start sending messages to the seller. The customer can simply type the message and hit Enter key.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531871 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/resumechat-2.webp\" alt=\"resumechat\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/resumechat-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/resumechat-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/resumechat-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/resumechat-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Chat Window Buttons<\/h3>\n<p>There are two buttons on\u00a0top of the chat window as follows:<\/p>\n<p><strong>&#8230;\u00a0<\/strong>Show\/hide chat controls<\/p>\n<p><strong>&#8211;<\/strong> &#8211; Minimize the chat window<img decoding=\"async\" class=\"alignnone wp-image-531873 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/options-2.webp\" alt=\"options\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/options-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/options-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/options-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/options-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Upload Chat Profile Picture<\/h3>\n<p>The customer can upload a custom image file for the chat profile picture. First, click in the centre and browse the file then, click the <strong>Upload<\/strong> button.<img decoding=\"async\" class=\"alignnone wp-image-531874 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/profilepicture-2.webp\" alt=\"profilepicture\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/profilepicture-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/profilepicture-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/profilepicture-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/profilepicture-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Chat Status<\/h3>\n<p>The customer can change the chat status to <strong>Online<\/strong>, <strong>Busy<\/strong>, or <strong>Offline<\/strong>.<img decoding=\"async\" class=\"alignnone wp-image-531875 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-2.webp\" alt=\"chatstatus\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Chat History<\/h3>\n<p>The customer can view the complete history of the chat conversation with the seller. There will be three options to view the chat history &#8211; Last 24 Hours, Last 7 Days, or Forever.<img decoding=\"async\" class=\"alignnone wp-image-531878 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-3.webp\" alt=\"chat status\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-3.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-3-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-3-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatstatus-3-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Send File Attachments<\/h3>\n<p>Both the customers and sellers can send and receive file attachments in the chat messages. You can also preview the image in the chat window.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531936 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileshare-1.webp\" alt=\"fileshare\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileshare-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileshare-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileshare-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileshare-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Customer Chat History<\/h3>\n<p>The customer can able to check the chat history in the profile section by visiting my account option as shown below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531879 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerend-2.webp\" alt=\"customer end\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerend-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerend-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerend-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/customerend-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>The customer can check the chat list from my chat section and also can able to type the message from this section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531881 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chathistory-2.webp\" alt=\"chat history\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chathistory-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chathistory-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chathistory-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chathistory-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Email Notifications<\/h3>\n<p>Buyers get an email notification regarding new messages from the seller if the buyer is offline.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-390035\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Emailnotify.png\" alt=\"Emailnotify\" width=\"1309\" height=\"717\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Emailnotify.png 1309w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Emailnotify-300x164.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Emailnotify-1200x657.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Emailnotify-250x137.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Emailnotify-768x421.png 768w\" sizes=\"(max-width: 1309px) 100vw, 1309px\" loading=\"lazy\" \/><\/p>\n<h3>Chat Notifications<\/h3>\n<p>The customer can also receive browser notifications for new chat messages. First, the customer needs to click Allow for showing the notifications from the online store. Please refer to the below image.<\/p>\n<p><strong>Please Note<\/strong> &#8211; Browser notifications and sound alerts work only on secure (HTTPS) websites.<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Allow-Chat-Notifications.png\" data-wp-editing=\"1\"><br \/><\/a><img decoding=\"async\" class=\"wp-image-525715 size-full aligncenter\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/allow.webp\" alt=\"Allow Chat Notifications\" width=\"434\" height=\"182\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/allow.webp 434w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/allow-300x126.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/allow-250x105.webp 250w\" sizes=\"(max-width: 434px) 100vw, 434px\" loading=\"lazy\" \/><\/p>\n<p>When any new message is received, a pop-up notification appears on the top. After a few seconds, it will disappear automatically.<img decoding=\"async\" class=\"alignnone wp-image-389760 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image1.png\" alt=\"Annotate-a-local-image1\" width=\"808\" height=\"103\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image1.png 808w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image1-300x38.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image1-250x32.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image1-768x98.png 768w\" sizes=\"(max-width: 808px) 100vw, 808px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Seller Front-End<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>After logging into the seller account, the seller will find the chat icon on the right-hand side of the page.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-389730 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Seller-1.png\" alt=\"Seller-1\" width=\"1277\" height=\"633\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Seller-1.png 1277w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Seller-1-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Seller-1-1200x595.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Seller-1-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Seller-1-768x381.png 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" loading=\"lazy\" \/><\/p>\n<h3>Seller Chat Panel<\/h3>\n<p>After clicking the chat tab, the seller chat panel will appear on the right. Here all the online customers who have initiated the chat with this seller will appear.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531886 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller.webp\" alt=\"seller end\n\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/>This side panel will be active and available on all the pages of the store for the sellers. The seller can even search for customers on the search bar. The seller can also chat with multiple customers in one instance.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531893 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellernext.webp\" alt=\"seller chat with customer\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellernext.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellernext-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellernext-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellernext-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Chat Notifications<\/h3>\n<p>When any customer sends a new message to the seller, the seller will receive the browser notifications on top.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-389762 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image2.png\" alt=\"Annotate-a-local-image2\" width=\"890\" height=\"81\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image2.png 890w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image2-300x27.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image2-250x23.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/Annotate-a-local-image2-768x70.png 768w\" sizes=\"(max-width: 890px) 100vw, 890px\" loading=\"lazy\" \/><\/p>\n<h3>Mute Sound Alerts<\/h3>\n<p>The seller can enable or disable the sound alerts for the new chat messages.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531903 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-1.webp\" alt=\"Notification mute\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/seller-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Upload Chat Profile Picture<\/h3>\n<p>The seller can upload a custom image file for the chat profile picture. First, the seller will click in the center and browse the file and then, click the <strong>Upload<\/strong> button.<img decoding=\"async\" class=\"alignnone wp-image-531902 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellerprofilepicture.webp\" alt=\"seller profile picture\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellerprofilepicture.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellerprofilepicture-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellerprofilepicture-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/sellerprofilepicture-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Chat Status<\/h3>\n<p>The seller can also change the chat status of the chat to either &#8211; <strong>Online<\/strong>, <strong>Busy<\/strong>, or <strong>Offline<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531904 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/statusseller.webp\" alt=\"status chat seller\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/statusseller.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/statusseller-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/statusseller-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/statusseller-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Customer Profile View<\/h3>\n<p>The seller can also visit the customer profile by chat box and also block\/unblock the customer from the chat section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531905 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custstatus.webp\" alt=\"customer chat status\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custstatus.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custstatus-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custstatus-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custstatus-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Customer Detail View<\/h3>\n<p>The seller can view the customer information by just simply clicking on the visit profile option, here the seller can able to check the address, phone number, gender, order count, and base total as shown below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531916 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custaddresss.webp\" alt=\"Customer details\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custaddresss.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custaddresss-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custaddresss-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/custaddresss-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>File Attachments<\/h3>\n<p>A seller can also send and receive file attachments in chat messages.<\/p>\n<h3><img decoding=\"async\" class=\"alignnone wp-image-531971 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileattachment-1.webp\" alt=\"file attachment\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileattachment-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileattachment-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileattachment-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/fileattachment-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/h3>\n<h3>Chat Window Options<\/h3>\n<p>There are three options on top of the chat window minimize, scale page layout, and overlay, the seller can perform actions by using these options.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531918 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatwindow.webp\" alt=\"chat window options\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatwindow.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatwindow-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatwindow-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/chatwindow-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>Block Customer<\/h3>\n<p>A seller can block a customer, using the block button. A blocked customer cannot send any further messages to a seller. A seller has to mention a reason for blocking a customer.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531919 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/block.webp\" alt=\"block customer\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/block.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/block-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/block-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/block-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>For unblocking a blocked customer, the seller can click <strong>Unblock\u00a0<\/strong>icon.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531920 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/unblock.webp\" alt=\"unblock customer\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/unblock.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/unblock-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/unblock-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/unblock-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Admin Management for Magento 2 Marketplace Buyer Seller Chat<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The admin can view the list of all the customers who have been blocked by the sellers. To do that, the admin can navigate to <strong>Marketplace Management&gt;Block Customer List<\/strong>. The admin can see the seller name, customer name, customer email, and the reason for blocking.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-531977 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blockreason.webp\" alt=\"block reason\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blockreason.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blockreason-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blockreason-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blockreason-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<h3>View Chat History<\/h3>\n<p>The admin can also view the chat conversion history between the sellers and customers. The admin can filter out a particular customer by using the date, sender&#8217;s, and receiver&#8217;s name in the filters.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog.png\"><img decoding=\"async\" class=\"aligncenter wp-image-134725 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog.png\" alt=\"History Grid for Magento 2 Marketplace Buyer Seller Chat\" width=\"1272\" height=\"515\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog.png 1272w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog-300x121.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog-768x311.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/edit-blog-1200x486.png 1200w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Marketplace Chat on Mobile<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>The Buyer-Seller Chat extension also works on mobile devices. So using this extension, the customers can send and receive real-time messages from the sellers.<\/p>\n<div class=\"wk-two-columns\">\n<div class=\"wk-columns --left\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-390005 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blog-image.png\" alt=\"blog-image-magento2 markteplace seller buyer chat\" width=\"296\" height=\"574\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blog-image.png 296w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blog-image-155x300.png 155w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/10\/blog-image-128x249.png 128w\" sizes=\"(max-width: 296px) 100vw, 296px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<div class=\"wk-columns --right\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>That&#8217;s all for the Adobe Commerce Buyer Seller Chat Marketplace add-on. In case you need any further information or require customization, then feel free to create a ticket here <a href=\"https:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpel-link=\"exclude\">https:\/\/webkul.uvdesk.com<\/a>.<\/p>\n<p>You can also check the <a href=\"https:\/\/webkul.com\/blog\/chat-system-magento2\/\" target=\"_blank\" rel=\"noopener\">Adobe Commerce Chat system<\/a> for admin.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the help of this extension, you can integrate the Live Chat system into your Webkul Marketplace. Magento 2 (Adobe Commerce) Marketplace Buyer Seller Chat allows customers to receive instant replies from sellers. Each seller can do instant messaging with multiple customers at once. All the chat conversations are stored in the chat history section. <a href=\"https:\/\/webkul.com\/blog\/magento2-marketplace-seller-chat\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":135,"featured_media":98453,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[302],"tags":[376,377,5563,2460,5564,404,5562],"class_list":["post-97910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento2","tag-chat","tag-live-chat","tag-live-messaging","tag-magento-2","tag-marketplace-add-on","tag-marketplace-chat","tag-seller-buyer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Magento 2 Marketplace Live Chat System | Buyer-Seller Chat<\/title>\n<meta name=\"description\" content=\"Integrate Live Chat System in your Marketplace. 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