{"id":89724,"date":"2017-07-14T11:51:03","date_gmt":"2017-07-14T11:51:03","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=89724"},"modified":"2026-10-12T13:03:04","modified_gmt":"2026-10-12T13:03:04","slug":"woocommerce-marketplace-product-rma","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/woocommerce-marketplace-product-rma\/","title":{"rendered":"WordPress WooCommerce Marketplace Product RMA"},"content":{"rendered":"<p data-pm-slice=\"1 1 []\">WordPress WooCommerce Marketplace Product RMA (Return Merchandise Authorization) allows you to set up a convenient system for customers to request product returns, replacements, or refunds within a specified time limit.<\/p>\n<p data-pm-slice=\"1 1 []\">With this module, customers can submit RMA requests, communicate with sellers and administrators, and track the progress of their requests. Sellers can manage RMA requests, add return reasons, and upload shipping labels to facilitate the return or exchange process.<\/p>\n<p><strong>Note: WordPress WooCommerce Marketplace Product RMA<\/strong>\u00a0is an add-on of the\u00a0<strong>WordPress WooCommerce Multi Vendor Marketplace Plugin<\/strong>. To use this plugin you must have installed the first <a href=\"https:\/\/store.webkul.com\/Wordpress-Woocommerce-Marketplace.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>WordPress WooCommerce Multi Vendor Marketplace Plugin<\/strong>.<\/a><\/p>\n<p><strong>Note:<\/strong>\u00a0This module is now compatible with WooCommerce\u2019s new\u00a0<a class=\"wk-external-link\" title=\"High-Performance Order Storage\" href=\"https:\/\/woo.com\/document\/high-performance-order-storage\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow external\" data-wpel-link=\"external\">High-Performance Order Storage<\/a> (HPOS) feature.<\/p>\n<p>We provide a production version of the plugin. If you want a development version, then you can get it at an additional cost. Please contact support@webkul.com for it.<\/p>\n<p>Check a brief overview of the plugin in case of refund &#8211;<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"DKRQ4fX2YgI\">\n<div class=\"components-placeholder__instructions\">DKRQ4fX2YgI<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Check a brief overview of the plugin in case of an exchange of a product &#8211;<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"Cae-817J3Lk\">\n<div class=\"components-placeholder__instructions\">Cae-817J3Lk<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Wanna know more about how <b>Return Merchandise Authorization<\/b> works? Check out the <strong><a href=\"https:\/\/webkul.com\/wp-content\/themes\/webkul\/inc\/Product-Return-Merchandise-Authorization-Use-Case.pdf\" target=\"_blank\" rel=\"noopener\">case study.<\/a><\/strong><\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Support<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>Dear Customers, if you have a question\/query, please raise a ticket at <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\"><strong>webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quick as it is possible. Don&#8217;t give us a low rate without contacting support on the issue you&#8217;ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features of Marketplace Product RMA<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<ul>\n<li>\n<p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:1280,&quot;end&quot;:2827},&quot;regular_list_item&quot;,{&quot;start&quot;:1280,&quot;end&quot;:1379}]\">Customers can request product returns, replacements, or refunds within the configured time limit.<\/p>\n<\/li>\n<li>Buyer and the seller\u00a0can communicate at store end.<\/li>\n<li>Admin can manage RMA status as well as reasons.<\/li>\n<li>\n<p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:1280,&quot;end&quot;:2827},&quot;regular_list_item&quot;,{&quot;start&quot;:1497,&quot;end&quot;:1551}]\">Sellers can create and manage their own RMA reasons.<\/p>\n<\/li>\n<li>RMA History with Filters and Pagination at the admin and the seller end.<\/li>\n<li>Dynamic order selection with various options.<\/li>\n<li>The customer can upload images while requesting RMA.<\/li>\n<li>Email notification of RMA for the admin, seller, and the customer as well.<\/li>\n<li>The customer can print RMA details and shipping label easily.<\/li>\n<li>The seller can add own reasons for RMA as well.<\/li>\n<li>The Seller can add\u00a0shipping labels for RMA.<\/li>\n<li>\n<p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:1280,&quot;end&quot;:2827},&quot;regular_list_item&quot;,{&quot;start&quot;:2011,&quot;end&quot;:2094}]\"><strong>Product Warranty Management:<\/strong> Supports warranty-related functionality for RMA.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:1280,&quot;end&quot;:2827},&quot;regular_list_item&quot;,{&quot;start&quot;:2095,&quot;end&quot;:2223}]\"><strong>Variable Product Warranty Support:<\/strong> Provides backend and frontend support for warranties associated with variable products.<\/p>\n<\/li>\n<li>\n<p data-pm-slice=\"1 1 [&quot;list&quot;,{&quot;spread&quot;:false,&quot;start&quot;:1280,&quot;end&quot;:2827},&quot;regular_list_item&quot;,{&quot;start&quot;:2345,&quot;end&quot;:2481}]\"><strong>Comprehensive Email Notifications:<\/strong> Includes email templates for new RMA requests, conversations, replacements, and status updates.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Installation of Marketplace Product RMA<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The user will get a zip file which he has to upload in the <strong>&#8220;Add New&#8221;<\/strong> menu option in the WordPress admin panel. For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the <strong>&#8220;Plugins&#8221;<\/strong> menu option which brings out a Sub-Menu and then select the <strong>&#8220;Add New&#8221;<\/strong> option.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-441841 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Add-new-plugin.webp\" alt=\"Add new plugin\" width=\"644\" height=\"177\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Add-new-plugin.webp 644w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Add-new-plugin-300x82.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Add-new-plugin-250x69.webp 250w\" sizes=\"(max-width: 644px) 100vw, 644px\" loading=\"lazy\" \/><\/p>\n<p>After this, you will see an option on the top of your page that is <strong>\u201cUpload Plugin\u201d<\/strong>, click the option to upload the zip file.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-441842 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Upload-plugin.webp\" alt=\"Woocommerce mp RMA Upload plugin \" width=\"1120\" height=\"197\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Upload-plugin.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Upload-plugin-300x53.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Upload-plugin-250x44.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Upload-plugin-768x135.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>After clicking on the <strong>\u201cUpload Plugin\u201d<\/strong> option, below that you will see a button <strong>\u201cChoose File\u201d<\/strong> click on the button to browse for the zip file as per the snapshot below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-441843 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Choose-file.webp\" alt=\"Woocommerce marketplace RMA File upload\n\" width=\"1120\" height=\"347\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Choose-file.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Choose-file-300x93.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Choose-file-250x77.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Choose-file-768x238.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Now for browsing the file, click the <strong>\u201cInstall Now\u201d<\/strong> button to install the plugin as per the snapshot.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-441844 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Install-NOw.webp\" alt=\"Marketplace RMA upload file installation \n\n\" width=\"1120\" height=\"355\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Install-NOw.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Install-NOw-300x95.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Install-NOw-250x79.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Install-NOw-768x243.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Now when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on <strong>\u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/installation-activate-plugin-e1594057972984.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-88344\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/installation-activate-plugin-e1594057972984.png\" alt=\"WordPress WooCommerce Marketplace Product RMA\" width=\"1200\" height=\"180\" loading=\"lazy\" \/><\/a><\/p>\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Module Translation<\/h3>\n<\/div>\n<p>To know how to translate the module, you can click <a href=\"https:\/\/webkul.com\/blog\/how-to-translate-the-woocommerce-plugins\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Configuration of Marketplace Product RMA<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After successful installation, the admin can configure WooCommerce Product RMA under <strong>&#8220;Marketplace\u00a0RMA &gt; Configuration&#8221;<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560537 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/general-setting-1.webp\" alt=\"general-setting\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/general-setting-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/general-setting-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/general-setting-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/general-setting-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<ul data-spread=\"false\" data-pm-slice=\"3 3 []\">\n<li><strong>RMA Module Status:<\/strong> Enable or disable the RMA functionality.<\/li>\n<li><strong>Auto Approve RMA:<\/strong> Enable or disable automatic approval of eligible RMA requests.<\/li>\n<li><strong>Order Statuses:<\/strong> Select the order statuses eligible for RMA requests.<\/li>\n<li><strong>RMA Time Limit (Days):<\/strong> Set the number of days within which customers can request an RMA.<\/li>\n<li><strong>Return Request Types:<\/strong> Enable or disable Replacement, Refund, and Cancel options for customers.<\/li>\n<li><strong>Global Return Address:<\/strong> Set the default address for returned products.<\/li>\n<\/ul>\n<h2>Default Warranty Settings<\/h2>\n<div>\n<p>The admin can configure the default product warranty under <strong>Marketplace RMA &gt; Configuration &gt; Default Warranty<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560538\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty-2.webp\" alt=\"default-warrenty\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<ul>\n<li><strong>Label:<\/strong> Set the warranty label displayed on the product page.<\/li>\n<li><strong>Type:<\/strong> Choose whether the warranty is included by default or offered as a purchasable add-on.<\/li>\n<li><strong>Length:<\/strong> Select a limited-time or lifetime warranty.<\/li>\n<li><strong>Length Value:<\/strong> Specify the warranty duration.<\/li>\n<li><strong>Length Duration:<\/strong> Select the duration unit, such as days or months.<\/li>\n<\/ul>\n<h2>Frontend Settings<\/h2>\n<div>\n<p>The admin can configure frontend options under <strong>Marketplace RMA &gt; Configuration &gt; Frontend<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560539\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend.webp\" alt=\"frontend\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<ul>\n<li><strong>Request Button Label:<\/strong> Set the text displayed on the RMA request button.<\/li>\n<li><strong>Request Menu Title:<\/strong> Set the title shown in the customer&#8217;s My Account menu.<\/li>\n<li><strong>Per Page Request Number:<\/strong> Specify the number of RMA requests displayed per page.<\/li>\n<li><strong>Global RMA Policy:<\/strong> Define the terms and conditions customers must agree to before submitting an RMA request.<\/li>\n<\/ul>\n<h2>Extras Settings<\/h2>\n<div>\n<p>The admin can configure additional features under <strong>Marketplace RMA &gt; Configuration &gt; Extras<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560539\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend.webp\" alt=\"frontend\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontend-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<ul>\n<li><strong>Enable Messaging:<\/strong> Allow customers and sellers to communicate through the RMA conversation interface.<\/li>\n<li><strong>Enable Styling:<\/strong> Enable or disable the plugin&#8217;s custom frontend CSS.<\/li>\n<li><strong>Attachment Limit:<\/strong> Set the maximum number of images customers can upload per RMA request.<\/li>\n<li><strong>Attachment Size Limit (MB):<\/strong> Set the maximum permitted size of each uploaded image.<\/li>\n<\/ul>\n<h2>Seller Controls Settings<\/h2>\n<div>\n<p>The admin can manage seller permissions under <strong>Marketplace RMA &gt; Configuration &gt; Seller Controls<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560540\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/extras-1.webp\" alt=\"extras\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/extras-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/extras-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/extras-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/extras-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<ul>\n<li><strong>Allow Seller Custom Policies:<\/strong> Allow sellers to define their own RMA policies and conditions.<\/li>\n<li><strong>Allow Seller Return Addresses:<\/strong> Allow sellers to specify their own return shipping addresses instead of using the global address.<\/li>\n<li><strong>Allow Seller Time Limits:<\/strong> Allow sellers to configure custom return time limits and warranty durations for products.<\/li>\n<\/ul>\n<h2>Seller Controls Settings<\/h2>\n<div>\n<p>The admin can manage seller permissions under <strong>Marketplace RMA &gt; Configuration &gt; Seller Controls<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560541\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-controls.webp\" alt=\"seller-controls\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-controls.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-controls-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-controls-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-controls-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<ul>\n<li><strong>Allow Seller Custom Policies:<\/strong> Allow sellers to define their own RMA policies and conditions.<\/li>\n<li><strong>Allow Seller Return Addresses:<\/strong> Allow sellers to specify their own return shipping addresses instead of using the global address.<\/li>\n<li><strong>Allow Seller Time Limits:<\/strong> Allow sellers to configure custom return time limits and warranty durations for products.<\/li>\n<\/ul>\n<\/div>\n<p>Click Save Settings after configuring each section to apply the changes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>The admin can add Shipping Labels under\u00a0<strong>&#8220;Marketplace RMA &gt; Add Shipping label&#8221;<\/strong>.\u00a0Here admin uploads the shipping labels to use while processing RMA.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560536 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label.webp\" alt=\"shipping-label\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>The admin can create RMA reasons under\u00a0<strong>&#8220;Marketplace RMA &gt; Manage Reasons&#8221;.\u00a0<\/strong>All the created reasons will be listed here.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560535 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/rma-reasons.webp\" alt=\"rma-reasons\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/rma-reasons.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/rma-reasons-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/rma-reasons-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/rma-reasons-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>The admin can add a new reason under\u00a0<strong>&#8220;Marketplace RMA &gt; Manage Reasons &gt; Add Reason&#8221;.<\/strong><\/p>\n<p><strong><img decoding=\"async\" class=\"alignnone wp-image-560548 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/add-reason-2.webp\" alt=\"add-reason\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/add-reason-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/add-reason-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/add-reason-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/add-reason-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/strong><\/p>\n<h3>Marketplace RMA<\/h3>\n<p>The admin can view and manage all customer RMA requests under <strong>Marketplace RMA &gt; Marketplace RMA<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560533\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list.webp\" alt=\"mp-rma-list\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>The list displays order ID, customer name, products, return reason, RMA status, delivery status, and request date.<\/p>\n<p>The admin can search requests by Order ID, filter by RMA status, and perform bulk actions on selected requests.<\/p>\n<h3>RMA Analytics<\/h3>\n<p>The admin can view RMA statistics under <strong>Marketplace RMA &gt; Analytics<\/strong>. The dashboard provides visual reports of RMA requests by status and the top returned products.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-560534\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/analitics.webp\" alt=\"analitics\" width=\"1272\" height=\"654\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/analitics.webp 1272w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/analitics-300x154.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/analitics-1200x617.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/analitics-250x129.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/analitics-768x395.webp 768w\" sizes=\"(max-width: 1272px) 100vw, 1272px\" loading=\"lazy\" \/><\/p>\n<p>The admin can filter analytics data by selecting a start date and end date, click <strong>Filter Data<\/strong> to view results for the selected period, or click <strong>Reset<\/strong> to clear the filters.<\/p>\n<p>Note: The vendor and admin can also process the refund with the help of <a href=\"https:\/\/webkul.com\/blog\/woocommerce-marketplace-square-payment-gateway-documentation\/\" target=\"_blank\" rel=\"noopener\">WooCommerce Marketplace Square payment gateway<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Front End Workflow of Marketplace Product RMA<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The customer can request an RMA from the account panel under\u00a0<strong>&#8220;RMA &gt; Add&#8221;.\u00a0<\/strong>He needs to fill all the details to request an RMA.\u00a0<img decoding=\"async\" class=\"alignnone wp-image-560549 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma.webp\" alt=\"adding-rma\" width=\"1227\" height=\"1879\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma.webp 1227w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma-196x300.webp 196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma-669x1024.webp 669w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma-163x249.webp 163w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma-768x1176.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-rma-1003x1536.webp 1003w\" sizes=\"(max-width: 1227px) 100vw, 1227px\" loading=\"lazy\" \/><\/p>\n<p>A list of all the created RMA can be viewed under\u00a0<strong>&#8220;RMA&#8221;.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560550 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-rma-list.webp\" alt=\"customer-rma-list\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-rma-list.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-rma-list-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-rma-list-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-rma-list-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>By Clicking\u00a0<strong>&#8220;View&#8221;\u00a0<\/strong>the customer can view the details of the RMA and can send the message to the admin as well.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560544 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-manage.webp\" alt=\"customer-manage\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-manage.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-manage-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-manage-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/customer-manage-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>In case the customer wants to exchange the product then, he can download the shipping label as well. The shipping label will be uploaded by the admin.<\/p>\n<p>Also, if you want to provide relevant information to the product-related queries of the customer and lower the product returns, you can check <a href=\"https:\/\/webkul.com\/blog\/woocommerce-chatgpt-chatbot-documentation\/\" target=\"_blank\" rel=\"noopener\">WooCommerce Chatbot Using OpenAI ( ChatGPT ) LLM.\u00a0<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Seller Management of Marketplace RMA<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The seller can add RMA reasons under\u00a0<strong>&#8220;RMA &gt; RMA Reason &gt; Add&#8221;.\u00a0<\/strong>These reasons will be displayed when a customer adds an RMA. Every seller of the marketplace can add his own reasons.<\/p>\n<p>All the added reasons will be available in the list under\u00a0<strong>&#8220;RMA &gt; RMA Reason&#8221;.\u00a0<\/strong>Here the seller can search the reason as well and the pagination is also available.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-reasons-list.png\"><img decoding=\"async\" class=\"alignnone wp-image-89841 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-reasons-list.png\" alt=\"RMA reason\" width=\"787\" height=\"365\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-reasons-list.png 787w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-reasons-list-250x116.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-reasons-list-300x139.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-reasons-list-768x356.png 768w\" sizes=\"(max-width: 787px) 100vw, 787px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Here the seller just needs to enter the reason and the status as\u00a0<strong>&#8220;Enabled&#8221;<\/strong> to enable the reason.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560551 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-reason.webp\" alt=\"adding-reason\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-reason.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-reason-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-reason-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/adding-reason-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>The seller can find all the requested RMA list under <strong>&#8220;RMA &gt; Manage RMA&#8221;.\u00a0<\/strong>Here the seller can search the RMA as well. RMA<\/p>\n<p>The seller can view the details of the RMA and can respond to the customer chat by clicking the view button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560546 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-details.webp\" alt=\"seller-rma-details\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-details.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-details-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-details-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-rma-details-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Under\u00a0<strong>&#8220;Manage Tab&#8221;\u00a0<\/strong>the seller can change the status of the RMA.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560547 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-manage.webp\" alt=\"seller-manage\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-manage.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-manage-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-manage-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/seller-manage-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>In case the customer selects the resolution as exchange then the seller can add shipping label as well under the same\u00a0<strong>&#8220;Manage Tab&#8221;.<\/strong><\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/upload-shipping-label.png\"><img decoding=\"async\" class=\"aligncenter wp-image-89916 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/upload-shipping-label.png\" alt=\"Marketplace Product RMA\" width=\"778\" height=\"538\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/upload-shipping-label.png 778w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/upload-shipping-label-250x173.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/upload-shipping-label-300x207.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/upload-shipping-label-768x531.png 768w\" sizes=\"(max-width: 778px) 100vw, 778px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Admin Management of Marketplace RMA<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The admin\/store owner can manage RMA under\u00a0<strong>&#8220;WooCommerce RMA &gt; Manage RMA&#8221;.\u00a0<\/strong>The list of all the requested RMA will be available here.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560533 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list.webp\" alt=\"mp-rma-list\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/mp-rma-list-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>By clicking\u00a0<strong>&#8220;View&#8221;\u00a0<\/strong>the admin can manage an RMA. All the RMA information will be visible under\u00a0<strong>&#8220;RMA Details&#8221;<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560556 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-rma0view.webp\" alt=\"admin-rma-view\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-rma0view.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-rma0view-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-rma0view-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-rma0view-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>Under\u00a0<strong>&#8220;Conversation&#8221;<\/strong> the admin can check the conversation with the customer as well.<\/p>\n<p>The admin can manage the status of the RMA under\u00a0<strong>&#8220;Manage&#8221;.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560557 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-manage.webp\" alt=\"admin-manage\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-manage.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-manage-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-manage-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/admin-manage-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<p>In case the customer wants to exchange the product then the admin can add a shipping label as well.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-560536 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label.webp\" alt=\"shipping-label\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/shipping-label-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>That\u2019s all for the\u00a0<strong>WordPress WooCommerce Marketplace Product RMA Plugin,\u00a0<\/strong>still, have any issue, feel free to add a ticket and let us know your views to make the plugin better at <a href=\"https:\/\/webkul.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">webkul.uvdesk.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WordPress WooCommerce Marketplace Product RMA (Return Merchandise Authorization) allows you to set up a convenient system for customers to request product returns, replacements, or refunds within a specified time limit. With this module, customers can submit RMA requests, communicate with sellers and administrators, and track the progress of their requests. Sellers can manage RMA requests, <a href=\"https:\/\/webkul.com\/blog\/woocommerce-marketplace-product-rma\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":127,"featured_media":89727,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211,1773,1260],"tags":[5068,2017,2014,452,5069,1468,1258],"class_list":["post-89724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketplace-2","category-woocommerce","category-wordpress","tag-marketplace-rma","tag-return-management","tag-return-merchandise-authorization","tag-rma","tag-seller-rma","tag-woocommerce","tag-wordpress"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WooCommerce Marketplace Product RMA [User Guide]<\/title>\n<meta name=\"description\" content=\"WooCommere Marketplace Product RMA (Return Merchandise 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