{"id":89434,"date":"2017-07-14T15:35:20","date_gmt":"2017-07-14T15:35:20","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=89434"},"modified":"2017-09-26T10:51:57","modified_gmt":"2017-09-26T10:51:57","slug":"mobikul-zopim-live-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/mobikul-zopim-live-chat\/","title":{"rendered":"Mobikul Zopim Live Chat"},"content":{"rendered":"<p>The<strong> Mobikul Zopim Live Chat\u00a0<\/strong>add-on will allow you to integrate Zopim\u00ae live chat with\u00a0the Mobikul Mobile App builder. In turn, this will help you to provide real-time support to the customers that are using your mobile application.<\/p>\n<p>Swiftly create an e-commerce mobile app for any open-source platform and integrate the Zopim chat within it using this add-on. The admin can easily reply back to the customer&#8217;s queries generated via the mobile app. The customers will just have to tap a single menu option in their mobile app to directly start chatting with the admin\/agents(depend on the plan that you have chosen).<\/p>\n<p><strong>**Note:<\/strong> You must have <strong>Mobikul Mobile App Builder<\/strong> and a <strong>Zopim\u00ae Chat\/Zendesk Chat\u00a0<\/strong>account to make use of this add-on.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>The admin\/agents can chat with the customers and vice-versa.<\/li>\n<li>Fastest Real-Time chat between the admin\/agents and the customers.<\/li>\n<li>Customers can start a chat using the e-commerce mobile application.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">How To Use Zopim\u00ae live Chat<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>To start a live chat, the admin\/agents will have to log into their <strong>online Zopim live chat<\/strong> account. Make sure that you have selected your status as online to start chatting with the customers.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Zopim-Login-Page.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Zopim-Login-Page.png\" alt=\"Zopim-Zendesk-Live-Chat-Login-Page\" loading=\"lazy\" \/><\/a><\/p>\n<p>After login, the <strong>admin\/agents<\/strong> will see their dashboard. To start chatting with your customers you need to change your status to Online. When a customer chats with you, you can respond back by clicking on the chat request button in the bottom-left corner of the dashboard.\u00a0All chat requests can be seen under the <strong>Request<\/strong> section.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Dashboard-Zopim-Live-Chat.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Dashboard-Zopim-Live-Chat.png\" alt=\"Zopim-Live-Chat-Dashboard\" loading=\"lazy\" \/><\/a><\/p>\n<p>For the customers, they just have to select the option &#8220;<strong>Chat with Admin<\/strong>&#8221; to start a chat conversation on their mobile app.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/App-Chat-With-Admin-Option.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>If the admin\/agents are online, then when a customer clicks the &#8220;<strong>Chat with Admin<\/strong>&#8221; button they will see a section to enter their &#8211; <strong>Name<\/strong>, <strong>email address<\/strong>, <strong>phone number<\/strong>, and <strong>the message<\/strong> to the Admin.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Customer-Details-Fill-png-720\u00d71280.jpg\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>Click <strong>next<\/strong> to send the message to the <strong>admin\/agents<\/strong> and you can see your chat screen where you can send multiple responses and see all the responses from the admin&#8217;s end.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Customer-Admin-Responses-1.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>After you have sent the message, the admin can see the response under the <strong>response<\/strong> section.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Admin-Received-Message.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Admin-Received-Message.png\" alt=\"Admin-Received-Message\" loading=\"lazy\" \/><\/a><\/p>\n<p>The admin will tap on the &#8220;<strong>Serve Request<\/strong>&#8221; tab to reply back to the customer. The admin will enter the reply and hit the enter to reply back to the customer.<br \/>\n<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Admin-Reply-1.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Admin-Reply-1.png\" alt=\"Admin-Reply\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the admin has sent the message the customer will receive the message and can make a reply back.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Customer-Admin-Responses-2.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>Now the customer can make a reply\u00a0back to the admin.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Customer-Response.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>The <strong>admin will make a reply back<\/strong> to the customer and <strong>vice-versa<\/strong>. So, that&#8217;s how the customer can ask their\u00a0queries to the admin.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Customer-Response-1.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>Customers can e<strong>nd\/close<\/strong> a chat session at any time by clicking the &#8220;<strong>X<\/strong>&#8221; close button at the top <strong>right-hand<\/strong> side. This brings up up a pop-up for to end the session. Click end to end the session.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/End-Chat.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p><strong>Ending the session<\/strong> brings another dialog box that asks you &#8211; if you want to <strong>email the transcript<\/strong> of this <strong>chat<\/strong> to your email address. Hit <strong>Send<\/strong>\u00a0button to send it to your email address.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Transcripts.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>This <strong>ends<\/strong> the chat and you can <strong>check<\/strong> your <strong>email for the transcripts<\/strong> of the chat as shown below.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Chat-Transcripts.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Chat-Transcripts.png\" alt=\"Chat-Transcripts\" loading=\"lazy\" \/><\/a><\/p>\n<p>If the <strong>admin\/agents<\/strong> are <strong>not online<\/strong> when the customer starts a chat conversation then you will see an option to\u00a0<strong>send<\/strong> a message.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/No-Agents-Available.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<p>Tap the &#8220;<strong>Leave a Message<\/strong>&#8221; button to send a message to the store owner -Admin\/agents and later when they are online they can see the message and can respond accordingly. This brings up the section to send a message.<\/p>\n<div class=\"para-images\">\n<div><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/SendMessage-No-One-Online.png\" loading=\"lazy\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>That was all about the<strong> Mobikul Zopim\u00ae Live Chat<\/strong>\u00a0add-on. Still, have any doubts or suggestions regarding this extension you can get back to us at\u00a0<a href=\"https:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/webkul.uvdesk.com\/<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Mobikul Zopim Live Chat\u00a0add-on will allow you to integrate Zopim\u00ae live chat with\u00a0the Mobikul Mobile App builder. In turn, this will help you to provide real-time support to the customers that are using your mobile application. Swiftly create an e-commerce mobile app for any open-source platform and integrate the Zopim chat within it using <a href=\"https:\/\/webkul.com\/blog\/mobikul-zopim-live-chat\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":79,"featured_media":89615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[271,400,1750,2836],"tags":[5062,5063],"class_list":["post-89434","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-android-2","category-chat-2","category-chat-system","category-mobikul-mobile-app-builder","tag-zendesk-live-chat","tag-zopim-live-chat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobikul Zopim Live Chat Add-On | Mobile Ecommerce Live Chat Extension<\/title>\n<meta name=\"description\" content=\"The Mobikul Zopim Live Chat add-on will allow you to integrate Zopim\u00ae live chat with the Mobikul Mobile App builder. 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