Notes<\/strong><\/h3>\n\n- WordPress WooCommerce Product RMA is compatible with multisite.<\/li>\n
- This plugin is now compatible with WooCommerce\u2019s latest High-Performance Order Storage (HPOS)<\/a> and Cart and Checkout block<\/a>.<\/li>\n
- We provide a production version of the plugin. If you want a development version then you can get it at an additional cost. Please contact support@webkul.com for it.<\/li>\n
- Check the overview for the plugin in the video mentioned below:<\/li>\n<\/ul>\n\n\n\npCTLN2mp9oc<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Support<\/h3>\n<\/div>\n<\/div>\n\n\nDear Customers, if you have a question\/query, please raise a ticket at webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quickly as it is possible.<\/p>\nDon’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\nFeatures of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\n\n- Using Product RMA, the customer can cancel\/return\/exchange the products.<\/li>\n
- Admin can manage RMA status as well as reasons.<\/li>\n
- The admin can set the order status for RMA.<\/li>\n
- The admin can manage the return policy.<\/li>\n
- The buyer and the admin both can communicate at the store end.<\/li>\n
- The customer can upload images while requesting an RMA.<\/li>\n
- Email notification of RMA for the admin and the customer as well.<\/li>\n
- The customer can print RMA details and shipping labels easily.<\/li>\n
- The guest user also can generate an RMA request.<\/li>\n
- The customer can choose the resolution type.<\/li>\n
- The admin can set per-product RMA time management.<\/li>\n
- Provide shipping label upload option to Manage RMA page itself.<\/li>\n
- Introduced mail notification for conversation.<\/li>\n
- Supported multi-language feature, added .pot file for translation.<\/li>\n
- Warranty option is displayed based on the admin selected order status.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Installation of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nThe user will get a zip file, which he has to upload in the “Add New”<\/strong> menu option in the WordPress admin panel.<\/p>\nFor this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins”<\/strong> menu option which brings out a Sub-Menu and then select the “Add New”<\/strong> option.<\/p>\n![\"Add](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-add-new.png\" "\\"Add")
<\/a><\/p>\nAfter that, you will see an option on the top of your page that is \u201cUpload Plugin\u201d<\/strong>, then click the option to upload the zip file.<\/p>\n![\"WordPress](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-upload-plugin.png\")
<\/a><\/p>\nBy clicking on the \u201cUpload Plugin\u201d<\/strong> option, below that you will see a button \u201cChoose File\u201d<\/strong> Click on the button to browse for the zip file as per the snapshot below.<\/p>\n![\"WordPress](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-choose-file.png\")
<\/a><\/p>\nAfter browsing the file, click the \u201cInstall Now\u201d<\/strong> button to install WooCommerce RMA Plugin as per the snapshot.<\/p>\n![\"Install](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/installation-install-now-3-2.png\" "\\"Install")
<\/a>Now, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n![\"WordPress](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-activate-plugin.png\")
<\/a><\/p>\nUpdate Permalink under\u00a0\u201cSettings > Permalinks\u201d\u00a0<\/strong>as\u00a0\u201cPost name\u201d<\/strong>\u00a0as in the below snapshot.<\/p>\n![\"Flush](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/flush-permalink.png\" "\\"Flush")
<\/a><\/p>\n\nModule Translation<\/h3>\n<\/div>\n\n\nTo learn how to translate the module, you can click here<\/a>.<\/p>\n\n\n\n\nModule Activation<\/h3>\n<\/div>\n
Check out how to Activate the WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nConfiguration of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nAfter successful installation, the admin can configure WooCommerce Product RMA under\u00a0“Webkul WC Addons > Configuration > General”<\/strong>.<\/p>\n![\"rma](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/webkul-woocommerce-product-rma-admin-configuration.webp\")
<\/p>\n
<\/h5>\nGeneral<\/h3>\n
Returned Status –<\/strong>Select the default status that will be assigned when a customer submits a return request for the first time.<\/p>\nOrder Status<\/strong> – Select the order status where required to show the warrant request option.<\/p>\nReturn Request Types –\u00a0<\/strong>Choose the return request types in which cases the customer can select the return request while creating warranty requests.<\/p>\nReturn Address –\u00a0<\/strong>Enter the return address which will be the return address for the product after sending the shipping label to the customer.<\/p>\n![\"default-warrenty\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty.webp\")
<\/h5>\nDefault Warranty<\/h3>\n\n- Label – <\/strong>The warranty label will be visible as default on the product page.<\/li>\n
- Type –\u00a0<\/strong>Choose the default warranty type, it can be customized for each individual product(no warranty, included warranty or price base warranty).<\/li>\n
- Length –\u00a0<\/strong>Select the time limit of your warranty (limited or lifetime).<\/li>\n
- Length Value – <\/strong>Enter the time limit in days, weeks, months and years.<\/li>\n
- Hide Warranty Text –\u00a0<\/strong>Check the box to hide the warranty details on the product, cart and checkout pages. It should only be visible to the admin and customers on the order page.<\/li>\n
- Length Duration –\u00a0<\/strong>Select the time limit in days, weeks, months and years.<\/li>\n<\/ul>\n
After doing all the above-mentioned changes, save the settings.<\/p>\n
![\"frontendconfiguration\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontendconfiguration.webp\")
<\/h5>\nFrontend<\/h3>\n
Request Button Label –<\/strong> Set the button text for requesting a warranty from the customer’s “my order” page.<\/p>\nRequest Menu title –\u00a0<\/strong>Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.<\/p>\nPer Page Request Number –\u00a0<\/strong>Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.<\/p>\n![\"wordpress-woocommerce-product-rma-manager-extras-config](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wordpress-woocommerce-product-rma-manager-extras-config.webp\")
<\/h3>\nExtras<\/h3>\n
Enable Messaging:<\/strong> Enable or disable the messaging service for RMA.<\/p>\nEnable Styling: <\/strong>Adjusts the visual design of the RMA pages to maintain consistency with your store\u2019s theme and overall layout.<\/p>\nWhen enabled, this option modifies the appearance of RMA pages, such as the \u2018Manage Return Request\u2019 page (shown below).
\nThis ensures a consistent design across the customer journey.
\n![\"wordpress-woocommerce-product-rma-manager-manage-return-request-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wordpress-woocommerce-product-rma-manager-manage-return-request-1.webp\")
<\/p>\n
Attachment Limit:<\/strong> Specify the maximum number of attachments allowed for upload.<\/p>\nAtlast, save the settings.<\/p>\n
Per-Product RMA Time Management<\/h3>\n
The admin can configure RMA settings such as label, type, length, length value, and duration for each product.
\n![\"woocommerce-rma-per-product-rma-setting\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/woocommerce-rma-per-product-rma-setting.webp\")
<\/p>\n
\nManage Shipping Label<\/h3>\n<\/div>\n
The admin can add Shipping Labels under\u00a0“Webkul WC Addons > Manage Shipping label”<\/strong>.\u00a0Here admin uploads the shipping labels to use while processing RMA.<\/p>\n![\"Screenshot-3-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-3-1.png\")
<\/p>\n
\nManage Reasons<\/h3>\n<\/div>\n
The admin can create RMA reasons under\u00a0“Webkul WC Addons > Manage Reasons”. <\/strong>All the created reasons will be listed here.<\/p>\n![\"Screenshot-4-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-4-1.png\" "\\"Add")
<\/p>\n
After that the admin can add a new reason under “Webkul WC Addons > Manage Reasons > Add Reason”.<\/strong><\/p>\n![\"Screenshot-5-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-5-1.png\" "\\"Add")
<\/strong><\/p>\n\nManage Return Request<\/h3>\n<\/div>\n
The admin\/store owner can manage RMA under\u00a0“Webkul WC Addons > Manage Receive Request”. <\/strong>The list of all the requested RMA will be available here.<\/p>\n![\"Screenshot-from-2023-11-29-12-56-18\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-from-2023-11-29-12-56-18.png\")
<\/p>\n
Then, by clicking <\/span>“View”\u00a0<\/strong>the admin can manage an RMA. All the RMA information will be visible under\u00a0<\/span>“RMA Details”<\/strong>.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n![\"screenshot_from_2023_11_29_15_59_28\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/screenshot_from_2023_11_29_15_59_28.png\" "\\"RMA")
<\/p>\n
Under\u00a0“Conversation”<\/strong> the admin can check the conversation with the customer and reply to the customer as well.<\/p>\nThere is an option available “Enable notification mail for any reply on this thread”, <\/strong>then admin can use the same to get an email notification if there is any response from the customer.<\/p>\n![\"Screenshot-7-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-7-1.png\" "\\"Enable")
<\/p>\n
After that, the admin can manage the status of the RMA under “Action.”. <\/strong>Then choose the status as Solved, Processing, or Rejected.<\/p>\n![\"Screenshot-8-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-8-1.png\" "\\"Manage")
<\/p>\n
Note:<\/strong> Users may regenerate the RMA if it has been declined by the agent.<\/p>\nBy clicking on\u00a0“Refund,” <\/strong>the admin can check the refund details.<\/p>\n![\"Screenshot-9-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-9-1.png\")
<\/p>\n
Here, the admin can choose the custom fields or add new custom fields, then proceed with the Refund part.<\/p>\n
![\"Screenshot-10-1\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/Screenshot-10-1.png\")
<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\nFront End Workflow of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nThe customer can raise an RMA request by navigating to My Account > Orders and selecting Request Warranty for the specific order.
\n![\"woocommere-rma-customer-end-orders\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/woocommere-rma-customer-end-orders.webp\")
<\/p>\n
![\"addvideos\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/addvideos.webp\")
<\/p>\n
A list of all the RMAs created can be viewed under “Warranty Request”.<\/strong>![\"wp-woocommerce-rma-my-account-warranty-requests\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wp-woocommerce-rma-my-account-warranty-requests.webp\")
Then by Clicking the “Request ID” <\/strong>the customer can view the details of the RMA and can send the message to the admin as well.<\/p>\nThere is an option available “Enable notification mail for any reply on this thread”, <\/strong>the customer can use the same to get an email notification if there is any response from the admin.<\/p>\n![\"wp-woocommerce-rma-my-account-view-warranty-request.webp\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wp-woocommerce-rma-my-account-view-warranty-request.webp\" "\\"RMA")
<\/p>\n
After that the customer can check the product details, including price, quantity, reason, and expiry date under the “Products” option.<\/p>\n
![\"products\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/products.webp\")
<\/p>\n
Then here, the customer can check the RMA images and video by clicking on the “RMA Images” option.<\/p>\n
![\"rmaimages\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/rmaimages.webp\")
<\/p>\n
In the event that the customer’s problem is solved, they can check the box to mark it as solved under the Manage option.<\/p>\n
![\"manage\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/manage.webp\")
<\/p>\n
Support<\/h3>\n<\/div>\n<\/div>\n\n\nDear Customers, if you have a question\/query, please raise a ticket at webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quickly as it is possible.<\/p>\nDon’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\nFeatures of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\n\n- Using Product RMA, the customer can cancel\/return\/exchange the products.<\/li>\n
- Admin can manage RMA status as well as reasons.<\/li>\n
- The admin can set the order status for RMA.<\/li>\n
- The admin can manage the return policy.<\/li>\n
- The buyer and the admin both can communicate at the store end.<\/li>\n
- The customer can upload images while requesting an RMA.<\/li>\n
- Email notification of RMA for the admin and the customer as well.<\/li>\n
- The customer can print RMA details and shipping labels easily.<\/li>\n
- The guest user also can generate an RMA request.<\/li>\n
- The customer can choose the resolution type.<\/li>\n
- The admin can set per-product RMA time management.<\/li>\n
- Provide shipping label upload option to Manage RMA page itself.<\/li>\n
- Introduced mail notification for conversation.<\/li>\n
- Supported multi-language feature, added .pot file for translation.<\/li>\n
- Warranty option is displayed based on the admin selected order status.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Installation of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nThe user will get a zip file, which he has to upload in the “Add New”<\/strong> menu option in the WordPress admin panel.<\/p>\nFor this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins”<\/strong> menu option which brings out a Sub-Menu and then select the “Add New”<\/strong> option.<\/p>\n<\/a><\/p>\nAfter that, you will see an option on the top of your page that is \u201cUpload Plugin\u201d<\/strong>, then click the option to upload the zip file.<\/p>\n<\/a><\/p>\nBy clicking on the \u201cUpload Plugin\u201d<\/strong> option, below that you will see a button \u201cChoose File\u201d<\/strong> Click on the button to browse for the zip file as per the snapshot below.<\/p>\n<\/a><\/p>\nAfter browsing the file, click the \u201cInstall Now\u201d<\/strong> button to install WooCommerce RMA Plugin as per the snapshot.<\/p>\n<\/a>Now, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n<\/a><\/p>\nUpdate Permalink under\u00a0\u201cSettings > Permalinks\u201d\u00a0<\/strong>as\u00a0\u201cPost name\u201d<\/strong>\u00a0as in the below snapshot.<\/p>\n<\/a><\/p>\n\nModule Translation<\/h3>\n<\/div>\n\n\nTo learn how to translate the module, you can click here<\/a>.<\/p>\n\n\n\n\nModule Activation<\/h3>\n<\/div>\n
Check out how to Activate the WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nConfiguration of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nAfter successful installation, the admin can configure WooCommerce Product RMA under\u00a0“Webkul WC Addons > Configuration > General”<\/strong>.<\/p>\n<\/p>\n
<\/h5>\nGeneral<\/h3>\n
Returned Status –<\/strong>Select the default status that will be assigned when a customer submits a return request for the first time.<\/p>\nOrder Status<\/strong> – Select the order status where required to show the warrant request option.<\/p>\nReturn Request Types –\u00a0<\/strong>Choose the return request types in which cases the customer can select the return request while creating warranty requests.<\/p>\nReturn Address –\u00a0<\/strong>Enter the return address which will be the return address for the product after sending the shipping label to the customer.<\/p>\n<\/h5>\nDefault Warranty<\/h3>\n\n- Label – <\/strong>The warranty label will be visible as default on the product page.<\/li>\n
- Type –\u00a0<\/strong>Choose the default warranty type, it can be customized for each individual product(no warranty, included warranty or price base warranty).<\/li>\n
- Length –\u00a0<\/strong>Select the time limit of your warranty (limited or lifetime).<\/li>\n
- Length Value – <\/strong>Enter the time limit in days, weeks, months and years.<\/li>\n
- Hide Warranty Text –\u00a0<\/strong>Check the box to hide the warranty details on the product, cart and checkout pages. It should only be visible to the admin and customers on the order page.<\/li>\n
- Length Duration –\u00a0<\/strong>Select the time limit in days, weeks, months and years.<\/li>\n<\/ul>\n
After doing all the above-mentioned changes, save the settings.<\/p>\n
<\/h5>\nFrontend<\/h3>\n
Request Button Label –<\/strong> Set the button text for requesting a warranty from the customer’s “my order” page.<\/p>\nRequest Menu title –\u00a0<\/strong>Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.<\/p>\nPer Page Request Number –\u00a0<\/strong>Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.<\/p>\n<\/h3>\nExtras<\/h3>\n
Enable Messaging:<\/strong> Enable or disable the messaging service for RMA.<\/p>\nEnable Styling: <\/strong>Adjusts the visual design of the RMA pages to maintain consistency with your store\u2019s theme and overall layout.<\/p>\nWhen enabled, this option modifies the appearance of RMA pages, such as the \u2018Manage Return Request\u2019 page (shown below).
\nThis ensures a consistent design across the customer journey.
\n<\/p>\n
Attachment Limit:<\/strong> Specify the maximum number of attachments allowed for upload.<\/p>\nAtlast, save the settings.<\/p>\n
Per-Product RMA Time Management<\/h3>\n
The admin can configure RMA settings such as label, type, length, length value, and duration for each product.
\n<\/p>\n
\nManage Shipping Label<\/h3>\n<\/div>\n
The admin can add Shipping Labels under\u00a0“Webkul WC Addons > Manage Shipping label”<\/strong>.\u00a0Here admin uploads the shipping labels to use while processing RMA.<\/p>\n<\/p>\n
\nManage Reasons<\/h3>\n<\/div>\n
The admin can create RMA reasons under\u00a0“Webkul WC Addons > Manage Reasons”. <\/strong>All the created reasons will be listed here.<\/p>\n<\/p>\n
After that the admin can add a new reason under “Webkul WC Addons > Manage Reasons > Add Reason”.<\/strong><\/p>\n<\/strong><\/p>\n\nManage Return Request<\/h3>\n<\/div>\n
The admin\/store owner can manage RMA under\u00a0“Webkul WC Addons > Manage Receive Request”. <\/strong>The list of all the requested RMA will be available here.<\/p>\n<\/p>\n
Then, by clicking <\/span>“View”\u00a0<\/strong>the admin can manage an RMA. All the RMA information will be visible under\u00a0<\/span>“RMA Details”<\/strong>.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<\/p>\n
Under\u00a0“Conversation”<\/strong> the admin can check the conversation with the customer and reply to the customer as well.<\/p>\nThere is an option available “Enable notification mail for any reply on this thread”, <\/strong>then admin can use the same to get an email notification if there is any response from the customer.<\/p>\n<\/p>\n
After that, the admin can manage the status of the RMA under “Action.”. <\/strong>Then choose the status as Solved, Processing, or Rejected.<\/p>\n<\/p>\n
Note:<\/strong> Users may regenerate the RMA if it has been declined by the agent.<\/p>\nBy clicking on\u00a0“Refund,” <\/strong>the admin can check the refund details.<\/p>\n<\/p>\n
Here, the admin can choose the custom fields or add new custom fields, then proceed with the Refund part.<\/p>\n
<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\nFront End Workflow of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nThe customer can raise an RMA request by navigating to My Account > Orders and selecting Request Warranty for the specific order.
\n<\/p>\n
<\/p>\n
A list of all the RMAs created can be viewed under “Warranty Request”.<\/strong>Then by Clicking the “Request ID” <\/strong>the customer can view the details of the RMA and can send the message to the admin as well.<\/p>\nThere is an option available “Enable notification mail for any reply on this thread”, <\/strong>the customer can use the same to get an email notification if there is any response from the admin.<\/p>\n<\/p>\n
After that the customer can check the product details, including price, quantity, reason, and expiry date under the “Products” option.<\/p>\n
<\/p>\n
Then here, the customer can check the RMA images and video by clicking on the “RMA Images” option.<\/p>\n
<\/p>\n
In the event that the customer’s problem is solved, they can check the box to mark it as solved under the Manage option.<\/p>\n
<\/p>\n
Dear Customers, if you have a question\/query, please raise a ticket at webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quickly as it is possible.<\/p>\n Don’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n The user will get a zip file, which he has to upload in the “Add New”<\/strong> menu option in the WordPress admin panel.<\/p>\n For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins”<\/strong> menu option which brings out a Sub-Menu and then select the “Add New”<\/strong> option.<\/p>\n After that, you will see an option on the top of your page that is \u201cUpload Plugin\u201d<\/strong>, then click the option to upload the zip file.<\/p>\n By clicking on the \u201cUpload Plugin\u201d<\/strong> option, below that you will see a button \u201cChoose File\u201d<\/strong> Click on the button to browse for the zip file as per the snapshot below.<\/p>\n After browsing the file, click the \u201cInstall Now\u201d<\/strong> button to install WooCommerce RMA Plugin as per the snapshot.<\/p>\n Update Permalink under\u00a0\u201cSettings > Permalinks\u201d\u00a0<\/strong>as\u00a0\u201cPost name\u201d<\/strong>\u00a0as in the below snapshot.<\/p>\n To learn how to translate the module, you can click here<\/a>.<\/p>\n Check out how to Activate the WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n After successful installation, the admin can configure WooCommerce Product RMA under\u00a0“Webkul WC Addons > Configuration > General”<\/strong>.<\/p>\n Returned Status –<\/strong>Select the default status that will be assigned when a customer submits a return request for the first time.<\/p>\n Order Status<\/strong> – Select the order status where required to show the warrant request option.<\/p>\n Return Request Types –\u00a0<\/strong>Choose the return request types in which cases the customer can select the return request while creating warranty requests.<\/p>\n Return Address –\u00a0<\/strong>Enter the return address which will be the return address for the product after sending the shipping label to the customer.<\/p>\n After doing all the above-mentioned changes, save the settings.<\/p>\n Request Button Label –<\/strong> Set the button text for requesting a warranty from the customer’s “my order” page.<\/p>\n Request Menu title –\u00a0<\/strong>Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.<\/p>\n Per Page Request Number –\u00a0<\/strong>Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.<\/p>\n Enable Messaging:<\/strong> Enable or disable the messaging service for RMA.<\/p>\n Enable Styling: <\/strong>Adjusts the visual design of the RMA pages to maintain consistency with your store\u2019s theme and overall layout.<\/p>\n When enabled, this option modifies the appearance of RMA pages, such as the \u2018Manage Return Request\u2019 page (shown below). Attachment Limit:<\/strong> Specify the maximum number of attachments allowed for upload.<\/p>\n Atlast, save the settings.<\/p>\n The admin can configure RMA settings such as label, type, length, length value, and duration for each product. The admin can add Shipping Labels under\u00a0“Webkul WC Addons > Manage Shipping label”<\/strong>.\u00a0Here admin uploads the shipping labels to use while processing RMA.<\/p>\n The admin can create RMA reasons under\u00a0“Webkul WC Addons > Manage Reasons”. <\/strong>All the created reasons will be listed here.<\/p>\n After that the admin can add a new reason under “Webkul WC Addons > Manage Reasons > Add Reason”.<\/strong><\/p>\n The admin\/store owner can manage RMA under\u00a0“Webkul WC Addons > Manage Receive Request”. <\/strong>The list of all the requested RMA will be available here.<\/p>\n Then, by clicking <\/span>“View”\u00a0<\/strong>the admin can manage an RMA. All the RMA information will be visible under\u00a0<\/span>“RMA Details”<\/strong>.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n Under\u00a0“Conversation”<\/strong> the admin can check the conversation with the customer and reply to the customer as well.<\/p>\n There is an option available “Enable notification mail for any reply on this thread”, <\/strong>then admin can use the same to get an email notification if there is any response from the customer.<\/p>\n After that, the admin can manage the status of the RMA under “Action.”. <\/strong>Then choose the status as Solved, Processing, or Rejected.<\/p>\n Note:<\/strong> Users may regenerate the RMA if it has been declined by the agent.<\/p>\n By clicking on\u00a0“Refund,” <\/strong>the admin can check the refund details.<\/p>\n Here, the admin can choose the custom fields or add new custom fields, then proceed with the Refund part.<\/p>\n The customer can raise an RMA request by navigating to My Account > Orders and selecting Request Warranty for the specific order. A list of all the RMAs created can be viewed under “Warranty Request”.<\/strong> There is an option available “Enable notification mail for any reply on this thread”, <\/strong>the customer can use the same to get an email notification if there is any response from the admin.<\/p>\n After that the customer can check the product details, including price, quantity, reason, and expiry date under the “Products” option.<\/p>\n Then here, the customer can check the RMA images and video by clicking on the “RMA Images” option.<\/p>\n In the event that the customer’s problem is solved, they can check the box to mark it as solved under the Manage option.<\/p>\nFeatures of Product RMA<\/h3>\n<\/div>\n<\/div>\n
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Installation of Product RMA<\/h3>\n<\/div>\n<\/div>\n
<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\n<\/a>Now, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n<\/a><\/p>\n<\/a><\/p>\nModule Translation<\/h3>\n<\/div>\n
Module Activation<\/h3>\n<\/div>\n
Configuration of Product RMA<\/h3>\n<\/div>\n<\/div>\n
<\/p>\n<\/h5>\n
General<\/h3>\n
<\/h5>\nDefault Warranty<\/h3>\n
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<\/h5>\nFrontend<\/h3>\n
<\/h3>\nExtras<\/h3>\n
\nThis ensures a consistent design across the customer journey.
\n<\/p>\nPer-Product RMA Time Management<\/h3>\n
\n<\/p>\nManage Shipping Label<\/h3>\n<\/div>\n
<\/p>\nManage Reasons<\/h3>\n<\/div>\n
<\/p>\n<\/strong><\/p>\nManage Return Request<\/h3>\n<\/div>\n
<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\nFront End Workflow of Product RMA<\/h3>\n<\/div>\n<\/div>\n
\n<\/p>\n<\/p>\nThen by Clicking the “Request ID” <\/strong>the customer can view the details of the RMA and can send the message to the admin as well.<\/p>\n<\/p>\n<\/p>\n<\/p>\n<\/p>\n
![\"wp-woocommerce-rma-my-account-view-warranty\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wp-woocommerce-rma-my-account-view-warranty-1.webp\")
<\/p>\n![\"wp-woocommerce-rma-my-account-view-order\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wp-woocommerce-rma-my-account-view-order.webp\")
<\/p>\n![\"wp-woocommerce-rma-product-beanie-with-logo\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wp-woocommerce-rma-product-beanie-with-logo.webp\"){kind=logo}
<\/p>\n![\"wp-woocommerce-rma-guest-warranty-request\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wp-woocommerce-rma-guest-warranty-request.webp\" "\\"Guest")
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