Notes<\/strong><\/h3>\n\n- WordPress WooCommerce Product RMA is compatible with multisite.<\/li>\n
- This plugin is now compatible with WooCommerce\u2019s latest High-Performance Order Storage (HPOS)<\/a> and Cart and Checkout block<\/a>.<\/li>\n
- We provide a production version of the plugin. If you want a development version then you can get it at an additional cost. Please contact support@webkul.com for it.<\/li>\n
- Check the overview for the plugin in the video mentioned below:<\/li>\n<\/ul>\n\n\n\npCTLN2mp9oc<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Support<\/h3>\n<\/div>\n<\/div>\n\n\nDear Customers, if you have a question\/query, please raise a ticket at webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quickly as it is possible.<\/p>\nDon’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\nFeatures of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\n\n- Using Product RMA, the customer can request a replacement,refund and cancel.<\/li>\n
- Admin can manage RMA status as well as reasons.<\/li>\n
- The admin can set the order status for RMA.<\/li>\n
- The admin can manage the return policy.<\/li>\n
- Visual insights for return statistics, category-wise reports, and performance tracking.<\/li>\n
- Configurable business rules for automatic refunds, replacements, and cancellations.<\/li>\n
- Automatically generates replacement orders upon approval.<\/li>\n
- Allows customers to select replacement product variations.<\/li>\n
- Refund to the original payment method or instant Virtual Wallet credits.<\/li>\n
- Locks high-value requests above a custom threshold for manual admin review.<\/li>\n
- Restricts request submissions to specified daily timeframes.<\/li>\n
- Set custom processing fees and restrictions based on product categories.<\/li>\n
- Display non-returnable badges and limit customer request frequencies.<\/li>\n
- Real-time updates via Twilio integration with customizable templates.<\/li>\n
- Advanced filtering, searching, sorting, pagination, CSV exports, and bulk actions.<\/li>\n
- Modernized admin management panels and customer dashboard experience.<\/li>\n
- The buyer and the admin both can communicate at the store end.<\/li>\n
- The customer can upload images while requesting an RMA.<\/li>\n
- Email notification of RMA for the admin and the customer as well.<\/li>\n
- The customer can print RMA details and shipping labels easily.<\/li>\n
- The guest user also can generate an RMA request.<\/li>\n
- The customer can choose the resolution type.<\/li>\n
- The admin can set per-product RMA time management.<\/li>\n
- Provide shipping label upload option to Manage RMA page itself.<\/li>\n
- Introduced mail notification for conversation.<\/li>\n
- Supported multi-language feature, added .pot file for translation.<\/li>\n
- Warranty option is displayed based on the admin selected order status.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Installation of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nThe user will get a zip file, which he has to upload in the “Add New”<\/strong> menu option in the WordPress admin panel.<\/p>\nFor this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins”<\/strong> menu option which brings out a Sub-Menu and then select the “Add New”<\/strong> option.<\/p>\n![\"Add](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-add-new.png\" "\\"Add")
<\/a><\/p>\nAfter that, you will see an option on the top of your page that is \u201cUpload Plugin\u201d<\/strong>, then click the option to upload the zip file.<\/p>\n![\"WordPress](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-upload-plugin.png\")
<\/a><\/p>\nBy clicking on the \u201cUpload Plugin\u201d<\/strong> option, below that you will see a button \u201cChoose File\u201d<\/strong> Click on the button to browse for the zip file as per the snapshot below.<\/p>\n![\"WordPress](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-choose-file.png\")
<\/a><\/p>\nAfter browsing the file, click the \u201cInstall Now\u201d<\/strong> button to install WooCommerce RMA Plugin as per the snapshot.<\/p>\n![\"Install](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/installation-install-now-3-2.png\" "\\"Install")
<\/a>Now, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n![\"WordPress](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/06\/installation-activate-plugin.png\")
<\/a><\/p>\nUpdate Permalink under\u00a0\u201cSettings > Permalinks\u201d\u00a0<\/strong>as\u00a0\u201cPost name\u201d<\/strong>\u00a0as in the below snapshot.<\/p>\n![\"Flush](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/flush-permalink.png\" "\\"Flush")
<\/a><\/p>\n\nModule Translation<\/h3>\n<\/div>\n\n\nTo learn how to translate the module, you can click here<\/a>.<\/p>\n\n\n\n\nModule Activation<\/h3>\n<\/div>\n
Check out how to Activate the WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nConfiguration of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nAfter successful installation, the admin can configure WooCommerce Product RMA under\u00a0“Webkul WC Addons > Configuration > General”<\/strong>.<\/p>\n![\"webkul-woocommerce-product-rma-admin-configuration\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/webkul-woocommerce-product-rma-admin-configuration-1.webp\")
<\/p>\n
<\/h5>\nGeneral<\/h3>\n
Returned Status –<\/strong>Select the default status that will be assigned when a customer submits a return request for the first time.<\/p>\nOrder Status<\/strong> – Select the order status where required to show the warrant request option.<\/p>\nReturn Request Types –\u00a0<\/strong>Choose the return request types in which cases the customer can select the return request while creating warranty requests.<\/p>\nAllow Refund Wallet<\/b> – Enable this option to display the virtual wallet credit choice to customers when submitting a refund request.<\/p>\n
Return Address –\u00a0<\/strong>Enter the return address which will be the return address for the product after sending the shipping label to the customer.<\/p>\n![\"\ndefault-warrenty-\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/default-warrenty-1.webp\")
<\/h5>\nDefault Warranty<\/h3>\n\n- \n
Label<\/b> – The warranty label displayed as the default on the single product page.<\/p>\n<\/li>\n- \n
Type<\/b> – Select the default warranty type to apply across products (can be overridden per individual product):<\/p>\n\n- \n
No Warranty<\/b> – Disables default warranty coverage.<\/p>\n<\/li>\n- \n
Included Warranty<\/b> – Provides default warranty coverage at no extra charge.<\/p>\n<\/li>\n- \n
Price base Warranty<\/b> – Charges a price-based fee for warranty coverage.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Enable Time-Based Policy for Refund, Exchange and Cancellation<\/b> – Allow customers to initiate Refund, Replacement, and Cancellation requests only during the daily time window configured below.<\/p>\n<\/li>\n- \n
Allow the Requests Between<\/b> – Set the daily start time and end time (based on store timezone) during which requests are accepted. Leave times empty to allow requests 24\/7.<\/p>\n<\/li>\n<\/ul>\n
After doing all the above-mentioned changes, save the settings.<\/p>\n
![\"frontendconfiguration\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/frontendconfiguration-1.webp\")
<\/h5>\nFrontend<\/h3>\n
Request Button Label –<\/strong> Set the button text for requesting a warranty from the customer’s “my order” page.<\/p>\nRequest Menu title –\u00a0<\/strong>Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.<\/p>\nPer Page Request Number –\u00a0<\/strong>Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.<\/p>\n![\"wordpress-woocommerce-product-rma-manager-extras-config\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/wordpress-woocommerce-product-rma-manager-extras-config-1.webp\")
<\/h3>\nExtras<\/h3>\n
Enable Messaging:<\/strong> Enable or disable the messaging service for RMA.<\/p>\nEnable Styling: <\/strong>Adjusts the visual design of the RMA pages to maintain consistency with your store\u2019s theme and overall layout.<\/p>\nWhen enabled, this option modifies the appearance of RMA pages, such as the \u2018Manage Return Request\u2019 page (shown below).This ensures a consistent design across the customer journey.<\/p>\n
Attachment Limit<\/b> – Set the maximum number of media files (images\/videos) a customer can attach per request.<\/p>\n
Attachment Size Limit (MB)<\/b> – Set the maximum allowed file size (in MB) for each individual uploaded attachment.<\/p>\n
Atlast, save the settings.<\/p>\n
![\"user-restriction\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/restriction.webp\")
<\/p>\n
User Restrictions<\/h3>\nRefund Restrictions<\/b><\/h4>\n\n- \n
Enable Refund Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting refund requests.<\/p>\n<\/li>\n- \n
Select User Roles to Restrict Refund Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request refunds.<\/p>\n<\/li>\n- \n
Enable Refund Restriction based on User Count<\/b> \u2014 Block a customer from submitting further refund requests once they reach a set limit.<\/p>\n<\/li>\n- \n
Maximum Refund Requests Per User<\/b> \u2014 Set the maximum number of refund requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\nReplacement Restrictions<\/b><\/h4>\n\n- \n
Enable Replacement Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting replacement requests.<\/p>\n<\/li>\n- \n
Select User Roles to Restrict Replacement Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request replacements.<\/p>\n<\/li>\n- \n
Enable Replacement Restriction based on User Count<\/b> \u2014 Block a customer from submitting further replacement requests once they reach a set limit.<\/p>\n<\/li>\n- \n
Maximum Replacement Requests Per User<\/b> \u2014 Set the maximum number of replacement requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\nCancellation Restrictions<\/b><\/h4>\n\n- \n
Enable Cancel Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting cancellation requests.<\/p>\n<\/li>\n- \n
Select User Roles to Restrict Cancel Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request cancellations.<\/p>\n<\/li>\n- \n
Enable Cancel Restriction based on User Count<\/b> \u2014 Block a customer from submitting further cancellation requests once they reach a set limit.<\/p>\n<\/li>\n- \n
Maximum Cancel Requests Per User<\/b> \u2014 Set the maximum number of cancellation requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\n
![\"category-rules\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/category-rules.webp\")
<\/p>\n
Category Rules<\/h3>\n\n- \n
Show Badge Message on Page<\/b> \u2014 Display restriction badges (Non-Refundable, Non-Replaceable, Non-Cancellable)<\/i> on single product pages and product loop cards when return options are restricted by category rules.<\/p>\n<\/li>\n- \n
Enable Refund Rule by Category<\/b> \u2014 Hide the Refund option for products belonging to specific categories.<\/p>\n\n- \n
Hide Refund for Categories<\/b> \u2014 Select categories to restrict from refund requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Enable Replacement Rule by Category<\/b> \u2014 Hide the Replacement option for products belonging to specific categories.<\/p>\n\n- \n
Hide Replacement for Categories<\/b> \u2014 Select categories to restrict from replacement requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Enable Cancel Rule by Category<\/b> \u2014 Hide the Cancellation option for products belonging to specific categories.<\/p>\n\n- \n
Hide Cancel for Categories<\/b> \u2014 Select categories to restrict from cancellation requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
![\"request-action-fees\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/07\/request-action-fees.webp\")
<\/p>\n
Request Action Fees<\/h3>\n\n- \n
Enable Request Action Fees<\/b> \u2014 Enable request action fee configurations for RMA requests.<\/p>\n<\/li>\n- \n
Apply Fee For<\/b> \u2014 Select the request types (Replacement<\/i>, Refund<\/i>, Cancel<\/i>) where the action fee should apply.<\/p>\n<\/li>\n- \n
Category-based Action Fees<\/b>:<\/p>\n\n- \n
Category<\/b> \u2014 Select specific product categories (or All Categories<\/i>) to apply the fee.<\/p>\n<\/li>\n- \n
Fee Amount<\/b> \u2014 Enter the fee amount to be charged for the selected category.<\/p>\n<\/li>\n- \n
Add Fee \/ Remove Fee<\/b> \u2014 Add new category-specific fee rules or remove existing ones.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\nAutomatic Actions (<\/span>wkwc_rma_api_setting<\/code>)<\/span><\/h3>\n1. Auto Refund<\/b><\/h4>\n\n- \n
Enable Auto Refund Status<\/b> \u2014 Automatically approve refund requests if amount conditions are met.<\/p>\n<\/li>\n- \n
Maximum Amount for Auto Approval<\/b> \u2014 Set the threshold amount; refund requests with total amounts less than or equal to this limit are automatically approved.<\/p>\n<\/li>\n<\/ul>\n2. Auto Replacement<\/b><\/h4>\n\n- \n
Enable Auto Replacement status<\/b> \u2014 Automatically approve replacement requests.<\/p>\n<\/li>\n- \n
Auto-create replacement order<\/b> \u2014 Automatically create a new replacement order when a replacement request is marked solved.<\/p>\n<\/li>\n- \n
Let customer choose replacement variation<\/b> \u2014 Display the “Choose Your Replacement” variation selector on the request form for specific return reasons.<\/p>\n\n- \n
Show for these reasons<\/b> \u2014 Select specific return reasons (e.g., wrong item delivered, package opened)<\/i> that trigger the variation selector. Leave empty to display it for all reasons.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Support<\/h3>\n<\/div>\n<\/div>\n\n\nDear Customers, if you have a question\/query, please raise a ticket at webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quickly as it is possible.<\/p>\nDon’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n
\n\n\nFeatures of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\n\n- Using Product RMA, the customer can request a replacement,refund and cancel.<\/li>\n
- Admin can manage RMA status as well as reasons.<\/li>\n
- The admin can set the order status for RMA.<\/li>\n
- The admin can manage the return policy.<\/li>\n
- Visual insights for return statistics, category-wise reports, and performance tracking.<\/li>\n
- Configurable business rules for automatic refunds, replacements, and cancellations.<\/li>\n
- Automatically generates replacement orders upon approval.<\/li>\n
- Allows customers to select replacement product variations.<\/li>\n
- Refund to the original payment method or instant Virtual Wallet credits.<\/li>\n
- Locks high-value requests above a custom threshold for manual admin review.<\/li>\n
- Restricts request submissions to specified daily timeframes.<\/li>\n
- Set custom processing fees and restrictions based on product categories.<\/li>\n
- Display non-returnable badges and limit customer request frequencies.<\/li>\n
- Real-time updates via Twilio integration with customizable templates.<\/li>\n
- Advanced filtering, searching, sorting, pagination, CSV exports, and bulk actions.<\/li>\n
- Modernized admin management panels and customer dashboard experience.<\/li>\n
- The buyer and the admin both can communicate at the store end.<\/li>\n
- The customer can upload images while requesting an RMA.<\/li>\n
- Email notification of RMA for the admin and the customer as well.<\/li>\n
- The customer can print RMA details and shipping labels easily.<\/li>\n
- The guest user also can generate an RMA request.<\/li>\n
- The customer can choose the resolution type.<\/li>\n
- The admin can set per-product RMA time management.<\/li>\n
- Provide shipping label upload option to Manage RMA page itself.<\/li>\n
- Introduced mail notification for conversation.<\/li>\n
- Supported multi-language feature, added .pot file for translation.<\/li>\n
- Warranty option is displayed based on the admin selected order status.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
Installation of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nThe user will get a zip file, which he has to upload in the “Add New”<\/strong> menu option in the WordPress admin panel.<\/p>\nFor this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins”<\/strong> menu option which brings out a Sub-Menu and then select the “Add New”<\/strong> option.<\/p>\n<\/a><\/p>\nAfter that, you will see an option on the top of your page that is \u201cUpload Plugin\u201d<\/strong>, then click the option to upload the zip file.<\/p>\n<\/a><\/p>\nBy clicking on the \u201cUpload Plugin\u201d<\/strong> option, below that you will see a button \u201cChoose File\u201d<\/strong> Click on the button to browse for the zip file as per the snapshot below.<\/p>\n<\/a><\/p>\nAfter browsing the file, click the \u201cInstall Now\u201d<\/strong> button to install WooCommerce RMA Plugin as per the snapshot.<\/p>\n<\/a>Now, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n<\/a><\/p>\nUpdate Permalink under\u00a0\u201cSettings > Permalinks\u201d\u00a0<\/strong>as\u00a0\u201cPost name\u201d<\/strong>\u00a0as in the below snapshot.<\/p>\n<\/a><\/p>\n\nModule Translation<\/h3>\n<\/div>\n\n\nTo learn how to translate the module, you can click here<\/a>.<\/p>\n\n\n\n\nModule Activation<\/h3>\n<\/div>\n
Check out how to Activate the WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\nConfiguration of Product RMA<\/h3>\n<\/div>\n<\/div>\n\n\nAfter successful installation, the admin can configure WooCommerce Product RMA under\u00a0“Webkul WC Addons > Configuration > General”<\/strong>.<\/p>\n<\/p>\n
<\/h5>\nGeneral<\/h3>\n
Returned Status –<\/strong>Select the default status that will be assigned when a customer submits a return request for the first time.<\/p>\nOrder Status<\/strong> – Select the order status where required to show the warrant request option.<\/p>\nReturn Request Types –\u00a0<\/strong>Choose the return request types in which cases the customer can select the return request while creating warranty requests.<\/p>\nAllow Refund Wallet<\/b> – Enable this option to display the virtual wallet credit choice to customers when submitting a refund request.<\/p>\n
Return Address –\u00a0<\/strong>Enter the return address which will be the return address for the product after sending the shipping label to the customer.<\/p>\n<\/h5>\nDefault Warranty<\/h3>\n\n- \n
Label<\/b> – The warranty label displayed as the default on the single product page.<\/p>\n<\/li>\n- \n
Type<\/b> – Select the default warranty type to apply across products (can be overridden per individual product):<\/p>\n\n- \n
No Warranty<\/b> – Disables default warranty coverage.<\/p>\n<\/li>\n- \n
Included Warranty<\/b> – Provides default warranty coverage at no extra charge.<\/p>\n<\/li>\n- \n
Price base Warranty<\/b> – Charges a price-based fee for warranty coverage.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Enable Time-Based Policy for Refund, Exchange and Cancellation<\/b> – Allow customers to initiate Refund, Replacement, and Cancellation requests only during the daily time window configured below.<\/p>\n<\/li>\n- \n
Allow the Requests Between<\/b> – Set the daily start time and end time (based on store timezone) during which requests are accepted. Leave times empty to allow requests 24\/7.<\/p>\n<\/li>\n<\/ul>\n
After doing all the above-mentioned changes, save the settings.<\/p>\n
<\/h5>\nFrontend<\/h3>\n
Request Button Label –<\/strong> Set the button text for requesting a warranty from the customer’s “my order” page.<\/p>\nRequest Menu title –\u00a0<\/strong>Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.<\/p>\nPer Page Request Number –\u00a0<\/strong>Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.<\/p>\n<\/h3>\nExtras<\/h3>\n
Enable Messaging:<\/strong> Enable or disable the messaging service for RMA.<\/p>\nEnable Styling: <\/strong>Adjusts the visual design of the RMA pages to maintain consistency with your store\u2019s theme and overall layout.<\/p>\nWhen enabled, this option modifies the appearance of RMA pages, such as the \u2018Manage Return Request\u2019 page (shown below).This ensures a consistent design across the customer journey.<\/p>\n
Attachment Limit<\/b> – Set the maximum number of media files (images\/videos) a customer can attach per request.<\/p>\n
Attachment Size Limit (MB)<\/b> – Set the maximum allowed file size (in MB) for each individual uploaded attachment.<\/p>\n
Atlast, save the settings.<\/p>\n
<\/p>\n
User Restrictions<\/h3>\nRefund Restrictions<\/b><\/h4>\n\n- \n
Enable Refund Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting refund requests.<\/p>\n<\/li>\n- \n
Select User Roles to Restrict Refund Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request refunds.<\/p>\n<\/li>\n- \n
Enable Refund Restriction based on User Count<\/b> \u2014 Block a customer from submitting further refund requests once they reach a set limit.<\/p>\n<\/li>\n- \n
Maximum Refund Requests Per User<\/b> \u2014 Set the maximum number of refund requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\nReplacement Restrictions<\/b><\/h4>\n\n- \n
Enable Replacement Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting replacement requests.<\/p>\n<\/li>\n- \n
Select User Roles to Restrict Replacement Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request replacements.<\/p>\n<\/li>\n- \n
Enable Replacement Restriction based on User Count<\/b> \u2014 Block a customer from submitting further replacement requests once they reach a set limit.<\/p>\n<\/li>\n- \n
Maximum Replacement Requests Per User<\/b> \u2014 Set the maximum number of replacement requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\nCancellation Restrictions<\/b><\/h4>\n\n- \n
Enable Cancel Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting cancellation requests.<\/p>\n<\/li>\n- \n
Select User Roles to Restrict Cancel Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request cancellations.<\/p>\n<\/li>\n- \n
Enable Cancel Restriction based on User Count<\/b> \u2014 Block a customer from submitting further cancellation requests once they reach a set limit.<\/p>\n<\/li>\n- \n
Maximum Cancel Requests Per User<\/b> \u2014 Set the maximum number of cancellation requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\n
<\/p>\n
Category Rules<\/h3>\n\n- \n
Show Badge Message on Page<\/b> \u2014 Display restriction badges (Non-Refundable, Non-Replaceable, Non-Cancellable)<\/i> on single product pages and product loop cards when return options are restricted by category rules.<\/p>\n<\/li>\n- \n
Enable Refund Rule by Category<\/b> \u2014 Hide the Refund option for products belonging to specific categories.<\/p>\n\n- \n
Hide Refund for Categories<\/b> \u2014 Select categories to restrict from refund requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Enable Replacement Rule by Category<\/b> \u2014 Hide the Replacement option for products belonging to specific categories.<\/p>\n\n- \n
Hide Replacement for Categories<\/b> \u2014 Select categories to restrict from replacement requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Enable Cancel Rule by Category<\/b> \u2014 Hide the Cancellation option for products belonging to specific categories.<\/p>\n\n- \n
Hide Cancel for Categories<\/b> \u2014 Select categories to restrict from cancellation requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
<\/p>\n
Request Action Fees<\/h3>\n\n- \n
Enable Request Action Fees<\/b> \u2014 Enable request action fee configurations for RMA requests.<\/p>\n<\/li>\n- \n
Apply Fee For<\/b> \u2014 Select the request types (Replacement<\/i>, Refund<\/i>, Cancel<\/i>) where the action fee should apply.<\/p>\n<\/li>\n- \n
Category-based Action Fees<\/b>:<\/p>\n\n- \n
Category<\/b> \u2014 Select specific product categories (or All Categories<\/i>) to apply the fee.<\/p>\n<\/li>\n- \n
Fee Amount<\/b> \u2014 Enter the fee amount to be charged for the selected category.<\/p>\n<\/li>\n- \n
Add Fee \/ Remove Fee<\/b> \u2014 Add new category-specific fee rules or remove existing ones.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\nAutomatic Actions (<\/span>wkwc_rma_api_setting<\/code>)<\/span><\/h3>\n1. Auto Refund<\/b><\/h4>\n\n- \n
Enable Auto Refund Status<\/b> \u2014 Automatically approve refund requests if amount conditions are met.<\/p>\n<\/li>\n- \n
Maximum Amount for Auto Approval<\/b> \u2014 Set the threshold amount; refund requests with total amounts less than or equal to this limit are automatically approved.<\/p>\n<\/li>\n<\/ul>\n2. Auto Replacement<\/b><\/h4>\n\n- \n
Enable Auto Replacement status<\/b> \u2014 Automatically approve replacement requests.<\/p>\n<\/li>\n- \n
Auto-create replacement order<\/b> \u2014 Automatically create a new replacement order when a replacement request is marked solved.<\/p>\n<\/li>\n- \n
Let customer choose replacement variation<\/b> \u2014 Display the “Choose Your Replacement” variation selector on the request form for specific return reasons.<\/p>\n\n- \n
Show for these reasons<\/b> \u2014 Select specific return reasons (e.g., wrong item delivered, package opened)<\/i> that trigger the variation selector. Leave empty to display it for all reasons.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Dear Customers, if you have a question\/query, please raise a ticket at webkul.uvdesk.com<\/strong><\/a>. We will do our best to answer as quickly as it is possible.<\/p>\n Don’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n The user will get a zip file, which he has to upload in the “Add New”<\/strong> menu option in the WordPress admin panel.<\/p>\n For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins”<\/strong> menu option which brings out a Sub-Menu and then select the “Add New”<\/strong> option.<\/p>\n After that, you will see an option on the top of your page that is \u201cUpload Plugin\u201d<\/strong>, then click the option to upload the zip file.<\/p>\n By clicking on the \u201cUpload Plugin\u201d<\/strong> option, below that you will see a button \u201cChoose File\u201d<\/strong> Click on the button to browse for the zip file as per the snapshot below.<\/p>\n After browsing the file, click the \u201cInstall Now\u201d<\/strong> button to install WooCommerce RMA Plugin as per the snapshot.<\/p>\n Update Permalink under\u00a0\u201cSettings > Permalinks\u201d\u00a0<\/strong>as\u00a0\u201cPost name\u201d<\/strong>\u00a0as in the below snapshot.<\/p>\n To learn how to translate the module, you can click here<\/a>.<\/p>\n Check out how to Activate the WooCommerce Plugin<\/a> through the purchase code and get updates on Webkul Modules<\/a> directly on the Plugins page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n After successful installation, the admin can configure WooCommerce Product RMA under\u00a0“Webkul WC Addons > Configuration > General”<\/strong>.<\/p>\n Returned Status –<\/strong>Select the default status that will be assigned when a customer submits a return request for the first time.<\/p>\n Order Status<\/strong> – Select the order status where required to show the warrant request option.<\/p>\n Return Request Types –\u00a0<\/strong>Choose the return request types in which cases the customer can select the return request while creating warranty requests.<\/p>\n Allow Refund Wallet<\/b> – Enable this option to display the virtual wallet credit choice to customers when submitting a refund request.<\/p>\n Return Address –\u00a0<\/strong>Enter the return address which will be the return address for the product after sending the shipping label to the customer.<\/p>\n Label<\/b> – The warranty label displayed as the default on the single product page.<\/p>\n<\/li>\n Type<\/b> – Select the default warranty type to apply across products (can be overridden per individual product):<\/p>\n No Warranty<\/b> – Disables default warranty coverage.<\/p>\n<\/li>\n Included Warranty<\/b> – Provides default warranty coverage at no extra charge.<\/p>\n<\/li>\n Price base Warranty<\/b> – Charges a price-based fee for warranty coverage.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Enable Time-Based Policy for Refund, Exchange and Cancellation<\/b> – Allow customers to initiate Refund, Replacement, and Cancellation requests only during the daily time window configured below.<\/p>\n<\/li>\n Allow the Requests Between<\/b> – Set the daily start time and end time (based on store timezone) during which requests are accepted. Leave times empty to allow requests 24\/7.<\/p>\n<\/li>\n<\/ul>\n After doing all the above-mentioned changes, save the settings.<\/p>\n Request Button Label –<\/strong> Set the button text for requesting a warranty from the customer’s “my order” page.<\/p>\n Request Menu title –\u00a0<\/strong>Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.<\/p>\n Per Page Request Number –\u00a0<\/strong>Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.<\/p>\n Enable Messaging:<\/strong> Enable or disable the messaging service for RMA.<\/p>\n Enable Styling: <\/strong>Adjusts the visual design of the RMA pages to maintain consistency with your store\u2019s theme and overall layout.<\/p>\n When enabled, this option modifies the appearance of RMA pages, such as the \u2018Manage Return Request\u2019 page (shown below).This ensures a consistent design across the customer journey.<\/p>\n Attachment Limit<\/b> – Set the maximum number of media files (images\/videos) a customer can attach per request.<\/p>\n Attachment Size Limit (MB)<\/b> – Set the maximum allowed file size (in MB) for each individual uploaded attachment.<\/p>\n Atlast, save the settings.<\/p>\n Enable Refund Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting refund requests.<\/p>\n<\/li>\n Select User Roles to Restrict Refund Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request refunds.<\/p>\n<\/li>\n Enable Refund Restriction based on User Count<\/b> \u2014 Block a customer from submitting further refund requests once they reach a set limit.<\/p>\n<\/li>\n Maximum Refund Requests Per User<\/b> \u2014 Set the maximum number of refund requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\n Enable Replacement Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting replacement requests.<\/p>\n<\/li>\n Select User Roles to Restrict Replacement Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request replacements.<\/p>\n<\/li>\n Enable Replacement Restriction based on User Count<\/b> \u2014 Block a customer from submitting further replacement requests once they reach a set limit.<\/p>\n<\/li>\n Maximum Replacement Requests Per User<\/b> \u2014 Set the maximum number of replacement requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\n Enable Cancel Restriction for Specific User Roles<\/b> \u2014 Restrict selected user roles from submitting cancellation requests.<\/p>\n<\/li>\n Select User Roles to Restrict Cancel Access<\/b> \u2014 Choose specific roles (Administrator, Editor, Author, Contributor, Subscriber, Customer, Shop Manager)<\/i> that cannot request cancellations.<\/p>\n<\/li>\n Enable Cancel Restriction based on User Count<\/b> \u2014 Block a customer from submitting further cancellation requests once they reach a set limit.<\/p>\n<\/li>\n Maximum Cancel Requests Per User<\/b> \u2014 Set the maximum number of cancellation requests allowed per customer account.<\/p>\n<\/li>\n<\/ul>\n Show Badge Message on Page<\/b> \u2014 Display restriction badges (Non-Refundable, Non-Replaceable, Non-Cancellable)<\/i> on single product pages and product loop cards when return options are restricted by category rules.<\/p>\n<\/li>\n Enable Refund Rule by Category<\/b> \u2014 Hide the Refund option for products belonging to specific categories.<\/p>\n Hide Refund for Categories<\/b> \u2014 Select categories to restrict from refund requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Enable Replacement Rule by Category<\/b> \u2014 Hide the Replacement option for products belonging to specific categories.<\/p>\n Hide Replacement for Categories<\/b> \u2014 Select categories to restrict from replacement requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Enable Cancel Rule by Category<\/b> \u2014 Hide the Cancellation option for products belonging to specific categories.<\/p>\n Hide Cancel for Categories<\/b> \u2014 Select categories to restrict from cancellation requests.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n Enable Request Action Fees<\/b> \u2014 Enable request action fee configurations for RMA requests.<\/p>\n<\/li>\n Apply Fee For<\/b> \u2014 Select the request types (Replacement<\/i>, Refund<\/i>, Cancel<\/i>) where the action fee should apply.<\/p>\n<\/li>\n Category-based Action Fees<\/b>:<\/p>\n Category<\/b> \u2014 Select specific product categories (or All Categories<\/i>) to apply the fee.<\/p>\n<\/li>\n Fee Amount<\/b> \u2014 Enter the fee amount to be charged for the selected category.<\/p>\n<\/li>\n Add Fee \/ Remove Fee<\/b> \u2014 Add new category-specific fee rules or remove existing ones.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n Enable Auto Refund Status<\/b> \u2014 Automatically approve refund requests if amount conditions are met.<\/p>\n<\/li>\n Maximum Amount for Auto Approval<\/b> \u2014 Set the threshold amount; refund requests with total amounts less than or equal to this limit are automatically approved.<\/p>\n<\/li>\n<\/ul>\n Enable Auto Replacement status<\/b> \u2014 Automatically approve replacement requests.<\/p>\n<\/li>\n Auto-create replacement order<\/b> \u2014 Automatically create a new replacement order when a replacement request is marked solved.<\/p>\n<\/li>\n Let customer choose replacement variation<\/b> \u2014 Display the “Choose Your Replacement” variation selector on the request form for specific return reasons.<\/p>\n Show for these reasons<\/b> \u2014 Select specific return reasons (e.g., wrong item delivered, package opened)<\/i> that trigger the variation selector. Leave empty to display it for all reasons.<\/p>\n<\/li>\n<\/ul>\n<\/li>\nFeatures of Product RMA<\/h3>\n<\/div>\n<\/div>\n
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Installation of Product RMA<\/h3>\n<\/div>\n<\/div>\n
<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\n<\/a>Now, when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on \u201cActivate Plugin\u201d<\/strong> to activate the installed plugin.<\/p>\n<\/a><\/p>\n<\/a><\/p>\nModule Translation<\/h3>\n<\/div>\n
Module Activation<\/h3>\n<\/div>\n
Configuration of Product RMA<\/h3>\n<\/div>\n<\/div>\n
<\/p>\n<\/h5>\n
General<\/h3>\n
<\/h5>\nDefault Warranty<\/h3>\n
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<\/h5>\nFrontend<\/h3>\n
<\/h3>\nExtras<\/h3>\n
<\/p>\nUser Restrictions<\/h3>\n
Refund Restrictions<\/b><\/h4>\n
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Replacement Restrictions<\/b><\/h4>\n
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Cancellation Restrictions<\/b><\/h4>\n
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<\/p>\nCategory Rules<\/h3>\n
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<\/p>\nRequest Action Fees<\/h3>\n
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Automatic Actions (<\/span>
wkwc_rma_api_setting<\/code>)<\/span><\/h3>\n1. Auto Refund<\/b><\/h4>\n
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2. Auto Replacement<\/b><\/h4>\n
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