{"id":8668,"date":"2014-05-20T14:13:05","date_gmt":"2014-05-20T14:13:05","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=8668"},"modified":"2025-04-08T06:28:40","modified_gmt":"2025-04-08T06:28:40","slug":"prestashop-marketplace-order-refund","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-marketplace-order-refund\/","title":{"rendered":"PrestaShop Marketplace Order Refund {User-Guide}"},"content":{"rendered":"\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p>PrestaShop Marketplace Order Refund facilitates the sellers to provide a refund for customers\u2019 orders by generating vouchers. <\/p>\n\n\n\n<p>The customer can use the refunded voucher to make a purchase from the store.<\/p>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features of PrestaShop Marketplace Order Refund module<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sellers can easily refund the marketplace orders fully or partially&nbsp;on customer request.<\/li>\n\n\n\n<li>Create vouchers for the customers as refunds.<\/li>\n\n\n\n<li>Email containing voucher details is sent to the customer.<\/li>\n\n\n\n<li>Admin can set the validity of the voucher.<\/li>\n\n\n\n<li>Seller can view a list of refunded vouchers from his account.<\/li>\n\n\n\n<li>Customers can use the voucher fully or partially.<\/li>\n<\/ul>\n\n\n\n<p><strong>NOTE:<\/strong> <strong>PrestaShop Marketplace Order Refund module is MultiShop Compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0\/3.4.0 and above.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Install PrestaShop Marketplace Order Refund<\/h3>\n<\/div><\/div>\n\n\n\n<p>For installing this module, you need to install&nbsp;the&nbsp;<a href=\"https:\/\/store.webkul.com\/Prestashop-Advanced-Marketplace.html\">PrestaShop Advanced Multi Vendor Marketplace<\/a>&nbsp;module first.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/08\/1-1200x587.jpg\" alt=\"marketplace module installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/1-5-1200x334.png\" alt=\"Marketplace order Refund installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/2-3-1200x424.png\" alt=\"Marketplace order Refund installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2019\/10\/3-2-1200x391.png\" alt=\"Marketplace order Refund installation\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After successful installation of the module, the admin needs to configure it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1077\" height=\"382\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/02\/1-4.png\" alt=\"Prestashop Marketplace Order Refund configuration\" class=\"wp-image-322002\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/02\/1-4.png 1077w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/02\/1-4-300x106.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/02\/1-4-250x89.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/02\/1-4-768x272.png 768w\" sizes=\"(max-width: 1077px) 100vw, 1077px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under configuration, admin can set the number of days for which the refund voucher will be valid.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Seller End Workflow<\/h3>\n<\/div><\/div>\n\n\n\n<p>Suppose a customer has placed an order for some of the seller\u2019s products. If requested by the customer, then the seller can refund the order amount once the invoice for the order gets generated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250800.png\" alt=\"order details\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the invoice for the order gets generate, the seller can process the refund from the order details page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250799.png\" alt=\"order refund\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the refund button, a popup appears on the page where a seller can enter the quantity of product(s) for which he needs to refund the amount.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250798.png\" alt=\"order refund\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After specifying the product quantity, when a seller clicks on the submit button he can view the total amount to refund and create a voucher for that amount.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250797.png\" alt=\"create voucher\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After creating a voucher, a button gets available on the order details page. A seller can view the voucher details by clicking on this button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250796.png\" alt=\"view voucher details\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a seller clicks on the button, a popup appears on the page where a seller can view the voucher amount, code, and validity.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250795.png\" alt=\"order voucher information\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can view the voucher in the Vouchers tab from his account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250794.png\" alt=\"refunded voucher\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the installation of the module, a new tab &#8220;Refunded Voucher&#8221; gets available in the seller marketplace account. From this tab, a seller can view a list of refund vouchers he has created.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1717250793.png\" alt=\"refunded vouchers\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This was all about Prestashop Marketplace Order Refund Module. I hope this document will help you in checking the functionality of the module in a better way. <\/p>\n\n\n\n<p>Also, do let us know about your views in the comments.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For any kind of technical assistance or query, please&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a>&nbsp;and a vast range of quality&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PrestaShop Marketplace Order Refund facilitates the sellers to provide a refund for customers\u2019 orders by generating vouchers. The customer can use the refunded voucher to make a purchase from the store. NOTE: PrestaShop Marketplace Order Refund module is MultiShop Compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0\/3.4.0 and above. For installing this module, you need <a href=\"https:\/\/webkul.com\/blog\/prestashop-marketplace-order-refund\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":9,"featured_media":22202,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211,209],"tags":[5771,2144,5773,1193,5772,2162,5776,1194,5775,5770,5769,5774],"class_list":["post-8668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketplace-2","category-prestashop","tag-multivendor-order-refund","tag-order-refund","tag-order-refund-using-voucher","tag-prestahop-marketplace","tag-prestashop-multivendor-order-refund","tag-prestashop-order-refund","tag-prestashop-refund-voucher","tag-refund","tag-refund-voucher","tag-seller-order-refund","tag-seller-refund","tag-voucher-for-refund"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - 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