{"id":80639,"date":"2017-04-19T08:04:49","date_gmt":"2017-04-19T08:04:49","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=80639"},"modified":"2025-11-24T04:58:51","modified_gmt":"2025-11-24T04:58:51","slug":"magento-2-product-question-answer","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-2-product-question-answer\/","title":{"rendered":"Guide of Magento 2 Product Question and Answer"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/Product-Questions-Answers-Magento2.html\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 Product Question Answer<\/a> extension will allow the admin to set up a <strong>Q&amp;A<\/strong> section for his products.<\/p>\n\n\n\n<p>In this section, the customers can ask the admin queries regarding their products then the admin as well as customers will be able to respond to these queries.<\/p>\n\n\n\n<p>The customers can also Upvote or Downvote the responses as required.<\/p>\n\n\n\n<p>You may also use the <a href=\"https:\/\/store.webkul.com\/magento2-faq-extension.html\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 FAQ extension<\/a> to create a specific area for frequently asked questions.<\/p>\n\n\n\n<p>Watch the below video tutorial to understand the extension workflow:<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"6JyhH4KaNpU\"><\/div><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading panel-title\"><span style=\"color: #008000;\">Features<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customers can ask questions\/queries to the admin on his product.<\/li>\n\n\n\n<li>Admin, as well as customer, can respond to queries.<\/li>\n\n\n\n<li>Admin will manage all the questions and answers.<\/li>\n\n\n\n<li>The customers can Upvote or Downvote the responses.<\/li>\n\n\n\n<li>Email notifications will go to customer and admin for questions and responses.<\/li>\n\n\n\n<li>Customers can search for the questions.<\/li>\n\n\n\n<li>Customers can use their nicknames to protect their privacy.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading panel-title\"><span style=\"color: #008000;\">Installation<\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/Install-module-app-move.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/Install-module-app-move.png\" alt=\"Install-module-app-move\" title=\"Install-module-app-move\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>Customers will get a <strong>zip folder<\/strong> then they have to <strong>extract the contents<\/strong> of this zip folder on their system. <\/p>\n\n\n\n<p>The extracted folder has an <strong>src<\/strong> folder, inside the<strong> src <\/strong>folder you have the <strong>app<\/strong> folder.<\/p>\n\n\n\n<p> You need to <strong>transfer<\/strong> this <strong>app<\/strong> <strong>folder<\/strong> into the <strong>Magento 2(Adobe Commerce) root directory<\/strong> on the server as shown below.<br><\/p>\n\n\n\n<p>After the successful installation, you have to run these commands in the Magento2(Adobe Commerce) root directory.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>#Run commands<\/strong><\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:upgrade<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:di:compile<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:static-content:deploy<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento indexer:reindex<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento cache:flush<\/pre>\n\n\n\n<p>After running the commands, you have to <b>flush<\/b> the cache from the <b>Magento admin panel<\/b> by navigating through -&gt;<b>System<\/b>-&gt;<b>Cache management<\/b> as shown below in the snapshot.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"424\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6-1200x424.png\" alt=\"Screenshot-2-6\" class=\"wp-image-392766\" title=\"flush cache memory\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6-1200x424.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6-300x106.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6-250x88.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6-768x272.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6-1536x543.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-2-6.png 1804w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading panel-title\"><span style=\"color: #008000;\">Multi-Lingual Configuration<\/span><\/h3>\n\n\n\n<p>For Multilingual support, please navigate. <strong>Store-&gt;Configuration-&gt;General -&gt;Locale Options<\/strong>.<\/p>\n\n\n\n<p> Then select your desired language from the <strong>Locale<\/strong> option.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"475\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3-1200x475.png\" alt=\"Screenshot-1-3\" class=\"wp-image-392765\" title=\"Multi-Lingual-Configuration\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3-1200x475.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3-300x119.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3-250x99.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3-768x304.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3-1536x608.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-1-3.png 1799w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading panel-title\"><span style=\"color: #008000;\">Language Translation<\/span><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/22-3.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/22-3.png\" alt=\"language translation\" title=\"language translation\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>If you need to do the module translation, please navigate the following path in your system. <strong>app\/code\/Webkul\/ProductQuestionAnswer\/i18n<\/strong>. <\/p>\n\n\n\n<p>Open the file named <strong>en_US.CSV<\/strong> for editing as shown in below screenshot.<br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/33-2.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/33-2.png\" alt=\"language translation\" title=\"language translation\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>Once you have opened the file for editing. Replace the words after the<strong> comma(,)<\/strong> on the right with your translated words.<br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/2016-05-02_16-25-34-3.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/02\/2016-05-02_16-25-34-3.png\" alt=\"language translation\" title=\"language translation\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n<p>After editing the CSV file, save it. Then upload it to the same folder. Now your module translation is complete.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading panel-title\"><span style=\"color: #008000;\">Module Configuration<\/span><\/h3>\n\n\n\n<p>After the successful installation of the module, the admin will navigate to <strong>Stores <\/strong>-&gt; <strong>Configuration<\/strong>-&gt;<strong>Webkul<\/strong>-&gt; <strong>Product Question Answer<\/strong>. <\/p>\n\n\n\n<p>Here, the admin will configure the &#8211; <strong>General Settings<\/strong> &amp; <strong>Email Templates<\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1050\" height=\"512\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-17-3.png\" alt=\"Screenshot-17-3\" class=\"wp-image-392763\" title=\"configuration backend\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-17-3.png 1050w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-17-3-300x146.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-17-3-250x122.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-17-3-768x374.png 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>Here <strong>the admin<\/strong> will <strong>configure the settings<\/strong> for &#8211;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><u>General Settings:<\/u><\/h3>\n\n\n\n<p><strong>Question Approval Required<\/strong> &#8211;<\/p>\n\n\n\n<p>When a customer asks a question if selected as &#8220;Yes&#8221;, then the admin will have to approve this question first to make it visible at the frontend).<\/p>\n\n\n\n<p><strong>Answer Approval Required &#8211; <\/strong><\/p>\n\n\n\n<p>Once the answer is given to the question asked by the customer, the answer approval required is selected as &#8220;<strong>Yes<\/strong>&#8220;. <\/p>\n\n\n\n<p>Then the admin will have to approve the answer first to make it visible at the frontend).<\/p>\n\n\n\n<p>The <strong>Email notification to Customer <\/strong>&#8211;<\/p>\n\n\n\n<p>If selected &#8220;<strong>Yes<\/strong>&#8221; then the customer will receive an email notification on responses to his question.<\/p>\n\n\n\n<p><strong>Email notification to the Admin<\/strong> &#8211;  <\/p>\n\n\n\n<p>If selected &#8220;<strong>Yes<\/strong>&#8221; then the admin will receive the email notification when the customer asks a question else select &#8220;<strong>No<\/strong>&#8220;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">An <u>Email Settings:<\/u><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T<\/strong>he <strong>Email Notification to Admin Template<\/strong> &#8211; Here, select the email notification template that will be used to send the respective email notifications to the admin.<\/li>\n\n\n\n<li><strong>Email Notification to Customers Template<\/strong> &#8211; Here, select the email notification template that will be used to send the respective email notifications to the customer.<\/li>\n<\/ul>\n\n\n\n<p>After configuring the above settings, tap the <strong>Save Configuration<\/strong> button to save the changes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading panel-title\"><span style=\"color: #008000;\">Workflow at Frontend<\/span><\/h3>\n\n\n\n<p>After the successful installation of the extension, the users at the storefront will see the View Q\/A section as shown below if no questions have been asked for the product. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-1.png\" alt=\"192.168.15.90_EE246p1_pub_bag.htmlasd-1\" class=\"wp-image-396085\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-1-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Note<\/strong>: The search bar, questions answers option, most helpful, &amp; most recent option will not be shown for the first time under the view Q\/A section.<\/p>\n\n\n\n<p> These options are visible when there are queries present in the View Q\/A sections regarding the product.&nbsp;<\/p>\n\n\n\n<p>So, if we ask a question related to the above product by tapping the Ask Question(you must be logged in to ask a question) and entering the details then tapping the Submit Query button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-4.png\" alt=\"192.168.15.90_EE246p1_pub_bag.htmlasd-4\" class=\"wp-image-396094\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-4.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-4-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-4-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-4-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You can then see the other available options get displayed.<\/p>\n\n\n\n<p> These options include &#8211; Search bar, most helpful, most recent, view all, total questions, total answers, and give answers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-5.png\" alt=\"192.168.15.90_EE246p1_pub_bag.htmlasd-5\" class=\"wp-image-396096\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-5.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-5-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-5-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-5-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customers will find a <strong>View QA<\/strong> Section on each of the admin products as shown below in the snapshot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-6.png\" alt=\"192.168.15.90_EE246p1_pub_bag.htmlasd-6\" class=\"wp-image-396115\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-6.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-6-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-6-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/08\/192.168.15.90_EE246p1_pub_bag.htmlasd-6-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">QA Section<\/h2>\n\n\n\n<p>Here the<strong> customers <\/strong>can &#8211;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Now Click on &#8220;View All&#8221; to see all the questions and answers.<\/li>\n\n\n\n<li>Click on &#8220;<strong>Most Helpful<\/strong>&#8221; to see the most helpful answers that have been upvoted the most by customers.<\/li>\n\n\n\n<li>Click on &#8220;<strong>Most Recent<\/strong>&#8221; to see the most recent questions that have been made by the customers.<\/li>\n\n\n\n<li>See the <strong>total number<\/strong> of questions that are asked and answered.<\/li>\n\n\n\n<li>Click on &#8220;<strong>Give Answer<\/strong>&#8221; to add an answer to a question.<\/li>\n\n\n\n<li><strong>Upvote<\/strong> or <strong>downvote<\/strong> an answer.<\/li>\n\n\n\n<li><strong>Search<\/strong> or <strong>Ask<\/strong> a question.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"465\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-6-1200x465.png\" alt=\"Screenshot-4-6\" class=\"wp-image-392772\" title=\"Have-A-Query\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-6-1200x465.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-6-300x116.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-6-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-6-768x298.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-6.png 1534w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>First, the <strong>customer<\/strong> must be <strong>logged-in<\/strong> in order to <strong>ask a question<\/strong> or <strong>to make an answer<\/strong>. <\/p>\n\n\n\n<p>After logging in, the customer will click on the &#8220;<strong>Ask Question<\/strong>&#8221; button to ask a question to the admin for this product. This brings a pop-up as shown below.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Admin Management<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"944\" height=\"505\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-question-answer-window.webp\" alt=\"Webkul Product Question Answer\" class=\"wp-image-436686\" title=\"manage product question answer\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-question-answer-window.webp 944w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-question-answer-window-300x160.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-question-answer-window-250x134.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-question-answer-window-768x411.webp 768w\" sizes=\"(max-width: 944px) 100vw, 944px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>Now let&#8217;s see how the admin replies back to the questions asked by the customers. <\/p>\n\n\n\n<p>And, the admin will navigate to the admin panel then go to the side menu option &#8211; <strong>Webkul Product Question Answer <\/strong>-><strong>Manage Product Question Answer<\/strong>.<br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1120\" height=\"693\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-all-questions.webp\" alt=\"All Questions asked by customers\" class=\"wp-image-436688\" title=\"customer questions\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-all-questions.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-all-questions-300x186.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-all-questions-250x155.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-all-questions-768x475.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>Here, the admin will find <strong>all the questions<\/strong> asked by <strong>various customers<\/strong> then the admin can make a reply from here.<br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1120\" height=\"741\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-buyer-question.webp\" alt=\"Customer question and Admin answer\n\" class=\"wp-image-436689\" title=\"buyers question\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-buyer-question.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-buyer-question-300x198.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-buyer-question-250x165.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/Magento-2-buyer-question-768x508.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>Here the admin can <strong>enable<\/strong>, <strong>disable<\/strong>, or <strong>delete<\/strong> a question then the admin can also make responses to the questions asked by the customers. <\/p>\n\n\n\n<p>To make a response, tap the &#8220;Click To Response&#8221; button, which brings up a new page to make a reply back.<br><\/p>\n\n\n\n<p>Here the admin will type in the <strong>response<\/strong> to the asked question and click the &#8220;<strong>Submit<\/strong>&#8221; button to make a reply. <\/p>\n\n\n\n<p>After the reply has been made the <strong>customer<\/strong> <strong>gets notified<\/strong> of the <strong>response<\/strong> through <strong>email notification<\/strong>.<\/p>\n\n\n\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/Email-Notification.png\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/Email-Notification.png\" alt=\"Email-Notification\" loading=\"lazy\"><\/a>Then the customer can also <strong>post an answer <\/strong>by clicking the &#8220;<strong>Give Answer<\/strong>&#8221; button on the product page, after which a pop-up appears. <\/p>\n\n\n\n<p>Here the customer can type in the response and then click the <strong>submit<\/strong> button to send the response.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"531\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-8-4-1200x531.png\" alt=\"Screenshot-8-4\" class=\"wp-image-392776\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-8-4-1200x531.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-8-4-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-8-4-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-8-4-768x340.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-8-4.png 1485w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Moreover, that\u2019s all for the Magento 2 Product Question Answer still have any issues feel free to add a ticket. <\/p>\n\n\n\n<p>Let us know your views to make the module better at <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noopener noreferrer\">webkul.uvdesk.com<\/a>. You may also check our quality <a href=\"https:\/\/store.webkul.com\/Magento-2.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Adobe Commerce Extensions<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Magento 2 Product Question Answer extension will allow the admin to set up a Q&amp;A section for his products. In this section, the customers can ask the admin queries regarding their products then the admin as well as customers will be able to respond to these queries. The customers can also Upvote or Downvote the <a href=\"https:\/\/webkul.com\/blog\/magento-2-product-question-answer\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":79,"featured_media":80691,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[302],"tags":[4730],"class_list":["post-80639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento2","tag-magento2-product-question-and-answer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide of Magento 2 Product Question and Answer Extension<\/title>\n<meta name=\"description\" content=\"Magento 2 Product Question and Answer extension will allow the admin to set up a Q &amp; A section for his products.customers can upvote.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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