{"id":80547,"date":"2017-04-18T12:24:15","date_gmt":"2017-04-18T12:24:15","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=80547"},"modified":"2025-11-12T13:48:41","modified_gmt":"2025-11-12T13:48:41","slug":"uvdesk-prestashop-free-helpdesk-ticket-system","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-prestashop-free-helpdesk-ticket-system\/","title":{"rendered":"UVdesk PrestaShop Free Helpdesk Ticket System"},"content":{"rendered":"\n<p><strong><em>UVdesk PrestaShop Free Helpdesk Ticket System<\/em><\/strong>&nbsp;integrates the <strong>UVdesk Ticket system<\/strong> to your PrestaShop store. This module allows registered users to <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-create-a-ticket-in-uvdesk\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>create tickets<\/strong><\/a> regarding their queries from UVdesk option available in My Account section.<\/p>\n\n\n\n<p>Admin can very well <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-add-labels-in-a-ticket\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>manage the tickets<\/strong><\/a> from PrestaShop back-end as well as from UVdesk portal.<\/p>\n\n\n\n<p>This is extremely convenient for the <a href=\"https:\/\/www.uvdesk.com\/en\/blog\/how-to-provide-customer-support-on-multiple-e-commerce-platforms-in-2018\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>support team<\/strong><\/a>, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.<\/p>\n\n\n\n<p><strong>Please Note \u2013<\/strong> To use this extension, you must have UVdesk account. You can create a free UVdesk account <strong><a href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/strong>.<\/p>\n\n\n\n<p>Now you can integrate <strong><a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">UVdesk<\/a><\/strong> help-desk cloud <strong>Support service<\/strong> with your&nbsp;PrestaShop.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Features of PrestaShop Help Desk Module<\/h3><\/div><div class=\"margin-bottom-50\">\n<ul class=\"wp-block-list\">\n<li>Integrate <a href=\"https:\/\/www.uvdesk.com\/en\/blog\/expert-customer-service-tips\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>UVdesk Helpdesk System<\/strong><\/a> with your PrestaShop Store<\/li>\n\n\n\n<li>Easy interaction between Admin and Buyers<\/li>\n\n\n\n<li>A <strong>well-managed helpdesk system<\/strong> for your PrestaShop site<\/li>\n\n\n\n<li><span style=\"text-decoration: underline;\">Absolutely Free of Cost Addon<\/span> (Admin will have to sign up to <a href=\"https:\/\/www.uvdesk.com\/en\/\">UVdesk<\/a> if he\/she does not have an existing account)<\/li>\n\n\n\n<li>Buyers can raise <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/what-is-ticket-list-view\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>ticket<\/strong><\/a> relating to any concern\/issue\/enquiry.<\/li>\n\n\n\n<li>Admin can reply to those tickets created by the buyer.<\/li>\n\n\n\n<li>Admin can delete the tickets from <strong>PrestaShop<\/strong> backend.<\/li>\n\n\n\n<li>Admin can assign an <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-add-support-agents\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>agent<\/strong><\/a> to the ticket who will look after the customer issue.<\/li>\n\n\n\n<li>Admin\/Assigned agent\/Customers can <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/ticket-view-with-apps-like-tasks-files-to-do-ecommerce-apps-and-custom-fields\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>add attachments on ticket replies<\/strong><\/a>.<\/li>\n\n\n\n<li>The filter option can be used to search any specific ticket using various parameters.<\/li>\n\n\n\n<li>The customer can add a <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/how-to-add-collaborators-in-ticket\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>collaborator<\/strong><\/a> to the ticket to keep the third party in the loop if needed.<\/li>\n\n\n\n<li>Use Upgraded <a href=\"https:\/\/www.uvdesk.com\/en\/pricing\/\">UVdesk Plans<\/a>&nbsp;to avail various other <a href=\"https:\/\/www.uvdesk.com\/en\/feature-compare\/\">features<\/a>.<\/li>\n\n\n\n<li>The module translation is available in following languages: French (fr), Arabic(ar), Spanish(es), German(de), Italian(It), Russian(ru), Japanese(ja), Dutch(nl), Bulgarian (bg), Portuguese (pt).<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Installation of PrestaShop Customer Service Module<\/h3><\/div><div class=\"margin-bottom-50\">\n<ol class=\"wp-block-list\">\n<li>Go to back office -&gt;module<\/li>\n\n\n\n<li>Upload the <a href=\"https:\/\/github.com\/uvdesk\/prestashop\" target=\"_blank\" rel=\"noreferrer noopener\">module zip file<\/a><\/li>\n\n\n\n<li>Search \u201c<strong>UVdesk \u2013 PrestaShop Free Helpdesk Ticket System<\/strong>\u201d in module search box then go to the module and click on install.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8.png\"><img decoding=\"async\" width=\"1343\" height=\"319\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103742\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8.png 1343w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8-250x59.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8-300x71.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8-768x182.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/1-8-1200x285.png 1200w\" sizes=\"(max-width: 1343px) 100vw, 1343px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8.png\"><img decoding=\"async\" width=\"1340\" height=\"436\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103743\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8.png 1340w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8-250x81.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8-300x98.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8-768x250.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/2-8-1200x390.png 1200w\" sizes=\"(max-width: 1340px) 100vw, 1340px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4.png\"><img decoding=\"async\" width=\"1344\" height=\"379\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4.png\" alt=\"3\" class=\"wp-image-103744\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4.png 1344w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4-250x70.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4-300x85.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4-768x217.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/3-4-1200x338.png 1200w\" sizes=\"(max-width: 1344px) 100vw, 1344px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Module Installation Complete !!<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">How to get UVdesk API<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>In order to use this add-on, the admin needs to have the UVdesk access token, please visit&nbsp;<a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">this<\/a>&nbsp;link and login to your UVdesk account. In case you don\u2019t have a UVdesk account, you can&nbsp;<a href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">create a free account<\/a>&nbsp;as well.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"605\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-1200x605.png\" alt=\"01-2\" class=\"wp-image-392803\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-768x387.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2.png 1515w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 1<\/strong>: Here the user needs to enter a valid email id and click on&nbsp;<strong>\u201cGet Started\u201d<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"573\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-1200x573.png\" alt=\"02-1\" class=\"wp-image-392805\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-768x367.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1.png 1468w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong>&nbsp;Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the&nbsp;<strong>\u201cVerify OTP\u201d<\/strong>&nbsp;button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"566\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-1200x566.png\" alt=\"03\" class=\"wp-image-392806\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-768x362.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03.png 1401w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong>&nbsp;In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain. After providing these details, they can proceed by clicking the&nbsp;<strong>\u201cSignup\u201d<\/strong>&nbsp;button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"643\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-1200x643.png\" alt=\"04\" class=\"wp-image-392807\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-768x411.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04.png 1329w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 4:&nbsp;<\/strong>Once the user completes the sign-up process, they will receive an email to set their password.<\/p>\n\n\n\n<p>After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"622\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-1200x622.png\" alt=\"Screenshot-4-7\" class=\"wp-image-392808\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-1200x622.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-300x156.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-250x130.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-768x398.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-1536x796.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7.png 1786w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After successfully creating your UVdesk account, log in and go to the edit&nbsp;<strong>profile<\/strong>&nbsp;section.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1515\" height=\"642\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png\" alt=\"01-1\" class=\"wp-image-392988\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-768x325.png 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Just after that click on the \u201c<strong>New Token\u201d<\/strong>&nbsp;button to create a new API Access Token.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1501\" height=\"673\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png\" alt=\"02-1\" class=\"wp-image-392990\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png 1501w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-604x270.png 604w\" sizes=\"(max-width: 1501px) 100vw, 1501px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking <strong>\u201cNew Token\u201d<\/strong>, here the users need to enter their API name and click on <strong>\u201cSave Token\u201d<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"884\" height=\"338\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png\" alt=\"03-1\" class=\"wp-image-392993\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png 884w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-768x294.png 768w\" sizes=\"(max-width: 884px) 100vw, 884px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The user can see the new API access tokens created and can copy them to be used for module configuration at the PrestaShop end.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1444\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png\" alt=\"04-1\" class=\"wp-image-392991\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png 1444w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-768x359.png 768w\" sizes=\"(max-width: 1444px) 100vw, 1444px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"para-images\">\n<figure><\/figure><figure><\/figure><div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Configuration of UVdesk PrestaShop Free Helpdesk Ticket System<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Once the module is installed on the PrestaShop site, Admin will have to configure it.<\/p>\n\n\n\n<p>Admin has to enter the following information to configure the module.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access Token<\/strong> \u2013 Enter the UVdesk Access Token.<\/li>\n\n\n\n<li><strong>Company Domain<\/strong> \u2013 Enter the Domain Name of your company.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config.png\"><img decoding=\"async\" width=\"1629\" height=\"332\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103756\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config.png 1629w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config-250x51.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config-300x61.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config-768x157.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/config-1200x245.png 1200w\" sizes=\"(max-width: 1629px) 100vw, 1629px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Click on save and the module is configured.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Customer End on PrestaShop Store<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>A registered customer can find a new tab &#8220;<strong>UVdesk Tickets<\/strong>&#8221; in &#8220;My account&#8221; section.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1.png\"><img decoding=\"async\" width=\"1259\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103745\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1.png 1259w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1-250x108.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1-300x130.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1-768x332.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend1-1-1200x519.png 1200w\" sizes=\"(max-width: 1259px) 100vw, 1259px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>The customer can click on this tab to find a tab to create a new <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-create-a-ticket-in-uvdesk\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>ticket<\/strong><\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend2-1.png\"><img decoding=\"async\" width=\"1196\" height=\"469\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend2-1.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103758\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend2-1.png 1196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend2-1-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend2-1-300x118.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend2-1-768x301.png 768w\" sizes=\"(max-width: 1196px) 100vw, 1196px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>As soon as the customer clicks on &#8220;<a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-create-a-ticket-in-uvdesk\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Create Ticket<\/strong><\/a>&#8221; option, the following form will open. Customer will have to now enter the necessary details to generate a ticket and send it to the admin of the site.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend3-2.png\"><img decoding=\"async\" width=\"1192\" height=\"792\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend3-2.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103748\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend3-2.png 1192w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend3-2-250x166.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend3-2-300x199.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend3-2-768x510.png 768w\" sizes=\"(max-width: 1192px) 100vw, 1192px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p><span style=\"text-decoration: underline;\"><strong>FOR ADDITIONAL CUSTOM FIELDS AS PER TICKET TYPE&nbsp; &nbsp;:&nbsp;<\/strong><\/span><\/p>\n\n\n\n<p>Sometimes as an admin, you may feel the need to collect more information from the client while he is raising a ticket for his query, in this case, you may upgrade your <strong><a href=\"https:\/\/www.uvdesk.com\/en\/pricing\/\">UVdesk Plans<\/a><\/strong>&nbsp;to avail extra features like Custom fields.<\/p>\n\n\n\n<p>Once you have upgraded the plan, you will be able to add Various custom fields are available as per the <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-steps-for-creating-ticket-types\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Ticket type<\/strong><\/a> selection.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1.png\"><img decoding=\"async\" width=\"1248\" height=\"1128\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103749\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1.png 1248w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1-250x226.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1-300x271.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1-768x694.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend4-1-1133x1024.png 1133w\" sizes=\"(max-width: 1248px) 100vw, 1248px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>A customer can also find the list of created tickets.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1.png\"><img decoding=\"async\" width=\"1363\" height=\"733\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103750\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1.png 1363w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1-768x413.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend5-1-1200x645.png 1200w\" sizes=\"(max-width: 1363px) 100vw, 1363px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>The customer can view the ticket to check the conversation made between the assigned agent of admin and the customer himself.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer can<strong> add a collaborator<\/strong> to his ticket. This feature is used to help the customer keep someone else in the conversation loop if required.<\/li>\n\n\n\n<li>The customer can <strong>attach files<\/strong> to be sent with the replies if required.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1.png\"><img decoding=\"async\" width=\"1259\" height=\"1225\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103751\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1.png 1259w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1-250x243.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1-300x292.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1-768x747.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend6-1-1052x1024.png 1052w\" sizes=\"(max-width: 1259px) 100vw, 1259px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>This way the customer can create tickets\/ send replies \/view replies etc.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Admin End of UVdesk PrestaShop Free Helpdesk Ticket System<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Once the module is installed, two new tabs are added :<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7.png\"><img decoding=\"async\" width=\"1838\" height=\"685\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103752\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7.png 1838w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7-250x93.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7-300x112.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7-768x286.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/frontend7-1200x447.png 1200w\" sizes=\"(max-width: 1838px) 100vw, 1838px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set Configuration ( As described in the configuration block above)<\/li>\n\n\n\n<li><strong>Manage<\/strong> Ticket List<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">\nManage Tickets\n<\/h3>\n<\/div><\/div>\n\n\n\n<p>The tickets created by all the customers on the&nbsp;front-end will list here so that admin can manage all of them together.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2.png\"><img decoding=\"async\" width=\"1625\" height=\"871\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103753\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2.png 1625w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2-768x412.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend2-1200x643.png 1200w\" sizes=\"(max-width: 1625px) 100vw, 1625px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">\nAdmin functionalities\n<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admin can <strong>view<\/strong> the customer tickets from here.<\/li>\n\n\n\n<li>Admin can <strong>reply<\/strong> to the customer queries.<\/li>\n\n\n\n<li>Admin can <strong>assign<\/strong> its registered agents to the tickets. (Agents are created from the UVdesk end).<\/li>\n\n\n\n<li>Admin\/Assigned Agent can add attachments with the replies.<\/li>\n\n\n\n<li>Admin can <strong>delete<\/strong> the tickets.<\/li>\n\n\n\n<li>Admin can <strong>Filter<\/strong> tickets.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">\nTicket Filters\n<\/h3>\n<\/div><\/div>\n\n\n\n<p>Admin can Filter tickets for search purpose based on various parameters like :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assigned Agent Name<\/li>\n\n\n\n<li>Customer Name<\/li>\n\n\n\n<li>Group<\/li>\n\n\n\n<li>Team<\/li>\n\n\n\n<li>Priority<\/li>\n\n\n\n<li>Type etc etc<\/li>\n<\/ul>\n\n\n\n<p>Note: &#8211; Create Agents, Groups, Teams etc in UVDesk.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">\nReply process\n<\/h3>\n<\/div><\/div>\n\n\n\n<p>When the admin clicks on &#8220;<strong>View<\/strong>&#8220;, he can see the customer query and can easily reply by adding attachment files (if needed)<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3.png\"><img decoding=\"async\" width=\"1623\" height=\"1069\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103754\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3.png 1623w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3-250x165.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3-300x198.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3-768x506.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/adminend3-1200x790.png 1200w\" sizes=\"(max-width: 1623px) 100vw, 1623px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>A customer can then see these replies on front-end.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">UVdesk Synchronization<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Once a user creates a ticket on your PrestaShop store, it will be visible on the UVdesk Dashboard as well.<\/p>\n\n\n\n<p>Admin can log in to UVdesk and check all the customer tickets by clicking on &#8220;<strong>Tickets<\/strong>&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5.png\"><img decoding=\"async\" width=\"1838\" height=\"924\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5.png\" alt=\"UVdesk PrestaShop Free Helpdesk Ticket System\" class=\"wp-image-103641\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5.png 1838w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5-768x386.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/04\/uvdesk5-1200x603.png 1200w\" sizes=\"(max-width: 1838px) 100vw, 1838px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>The Admin\/ Assigned Agent can also send a reply through UVdesk to its customers.<\/p>\n\n\n\n<p><em>Thank you for reading this Blog \ud83d\ude42<\/em><\/p>\n\n\n\n<p>We hope this Addon will enhance the functionality of your PrestaShop store.<\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Support<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>For any kind of technical assistance or query, please&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our <a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a> and vast range of quality <a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>UVdesk PrestaShop Free Helpdesk Ticket System&nbsp;integrates the UVdesk Ticket system to your PrestaShop store. This module allows registered users to create tickets regarding their queries from UVdesk option available in My Account section. Admin can very well manage the tickets from PrestaShop back-end as well as from UVdesk portal. This is extremely convenient for the <a href=\"https:\/\/webkul.com\/blog\/uvdesk-prestashop-free-helpdesk-ticket-system\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":65,"featured_media":80567,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209],"tags":[1387,4727,6891,843,4728],"class_list":["post-80547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prestashop","tag-helpdesk","tag-prestashop-helpdesk","tag-prestashop-ticket-system","tag-ticket-system","tag-uvdesk-integration-with-prestashop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UVdesk Prestashop Free Helpdesk Ticket System<\/title>\n<meta name=\"description\" content=\"UVdesk PrestaShop Free Helpdesk Ticket System integrates the UVdesk Ticket system to your PrestaShop store and allows your customers to create support tickets for any inquiry to connect with your support staff. 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