{"id":79424,"date":"2017-04-04T11:41:36","date_gmt":"2017-04-04T11:41:36","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=79424"},"modified":"2023-08-01T10:06:54","modified_gmt":"2023-08-01T10:06:54","slug":"shopify-help-desk-app","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/shopify-help-desk-app\/","title":{"rendered":"Help Desk App for Shopify"},"content":{"rendered":"\n<p>Now you can integrate UV Help Desk App&nbsp;for Shopify with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system. And you can send them replies for the same and much more.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Features of Customer Service App\u00a0for Shopify<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A very well-managed and categorized helpdesk system for both Merchant and buyers.<\/li>\n\n\n\n<li>Merchant and buyers can communicate directly.<\/li>\n\n\n\n<li>Registered customers\/buyers will be able to create Tickets.<\/li>\n\n\n\n<li>Buyers can raise tickets related to any concern and admin can reply to those tickets.<\/li>\n\n\n\n<li>Customers\/buyers will be having their own Ticket Panel once they&#8217;re registered to your Store<\/li>\n\n\n\n<li>Merchant will be able to manage all their customer&#8217;s enquires from both places Shopify Store Back Office and UVdesk Ticket View List.<\/li>\n\n\n\n<li>The admin can view the history of tickets.<\/li>\n\n\n\n<li>Both admin and buyers\/customers get notified of the new query and new reply respectively.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Installation of Help Desk App\u00a0for Shopify<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<p>To install <strong>Help Desk&nbsp;for Shopify<\/strong> from your Shopify Store instructions are drafted below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login to your Shopify admin panel.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Now, type UVdesk in the <strong>Search bar<\/strong>&nbsp;and click on&nbsp;<strong>Webkul Helpdesk Support\u2011UVdesk&nbsp;<\/strong>or you can find our app in the &#8220;<strong>customer service<\/strong>&#8221; category.<\/li>\n\n\n\n<li>Click here to <strong><a href=\"https:\/\/apps.shopify.com\/uvdesk?surface_detail=Helpdesk+Support+%26+FAQ%E2%80%91UVdesk&amp;surface_inter_position=1&amp;surface_intra_position=4&amp;surface_type=search\">Add an app<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"473\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-31-1200x473.png\" alt=\"Screenshot-31\" class=\"wp-image-373197\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-31-1200x473.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-31-300x118.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-31-250x99.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-31-768x303.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-31.png 1526w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <strong>Add app<\/strong> option to install the <strong>Webkul Helpdesk Support\u2011UVdesk<\/strong>.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"548\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-32-1-1200x548.png\" alt=\"Screenshot-32-1\" class=\"wp-image-373198\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-32-1-1200x548.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-32-1-300x137.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-32-1-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-32-1-768x351.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-32-1.png 1397w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8220;Install app&#8221; and after that your&nbsp;Webkul Helpdesk Support\u2011UVdesk will install.<\/li>\n\n\n\n<li>Once &nbsp;Webkul Helpdesk Support\u2011UVdesk is installed, it will show in the Installed Apps list.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"546\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-33-1-1200x546.png\" alt=\"Screenshot-33-1\" class=\"wp-image-373199\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-33-1-1200x546.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-33-1-300x137.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-33-1-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-33-1-768x350.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-33-1.png 1408w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now Setup your helpdesk with the Shopify dashboard click on this &nbsp;Webkul Helpdesk Support\u2011UVdesk app:<\/p>\n\n\n\n<p>You can connect your Shopify account with an existing UVdesk helpdesk or can create a new UVdesk helpdesk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to get Uvdesk API??<\/strong><\/h3>\n\n\n\n<p>In order to use this add-on, the admin needs to have the UVdesk access token, please visit&nbsp;<a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">this<\/a>&nbsp;link and log in to your UVdesk account. In case you don\u2019t have a UVdesk account, you can&nbsp;<a href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">create a free account<\/a>&nbsp;as well.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1515\" height=\"764\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png\" alt=\"01\" class=\"wp-image-392778\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-768x387.png 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 1<\/strong>: Here the user needs to enter a valid email id and click on&nbsp;<strong>\u201cGet Started\u201d<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1468\" height=\"701\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png\" alt=\"02\" class=\"wp-image-392780\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png 1468w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-768x367.png 768w\" sizes=\"(max-width: 1468px) 100vw, 1468px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong>&nbsp;Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the&nbsp;<strong>\u201cVerify OTP\u201d<\/strong>&nbsp;button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1401\" height=\"661\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png\" alt=\"03\" class=\"wp-image-392781\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png 1401w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-768x362.png 768w\" sizes=\"(max-width: 1401px) 100vw, 1401px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong>&nbsp;In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain. After providing these details, they can proceed by clicking the&nbsp;<strong>\u201cSignup\u201d<\/strong>&nbsp;button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1329\" height=\"712\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png\" alt=\"04\" class=\"wp-image-392783\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png 1329w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-768x411.png 768w\" sizes=\"(max-width: 1329px) 100vw, 1329px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Step 4:&nbsp;<\/strong>Once the user completes the sign-up process, they will receive an email to set their password.<\/p>\n\n\n\n<p>After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1786\" height=\"926\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png\" alt=\"Screenshot-4\" class=\"wp-image-392798\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png 1786w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-300x156.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1200x622.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-250x130.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-768x398.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1536x796.png 1536w\" sizes=\"(max-width: 1786px) 100vw, 1786px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5 \u2013 Go to UVdesk Dashboard<\/h3>\n\n\n\n<p>Once your UVdesk account has been created you\u2019ll be redirected to the UVdesk dashboard. Please go to the&nbsp;<strong>Profile<\/strong>&nbsp;option.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1515\" height=\"642\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2.png\" alt=\"01-2\" class=\"wp-image-393007\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-768x325.png 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6 \u2013 Create a New Token<\/h3>\n\n\n\n<p>Then, go to&nbsp;<strong>API Access Tokens<\/strong>&nbsp;and click the&nbsp;<strong>New Token<\/strong>&nbsp;button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1501\" height=\"673\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2.png\" alt=\"02-2\" class=\"wp-image-393009\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2.png 1501w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-604x270.png 604w\" sizes=\"(max-width: 1501px) 100vw, 1501px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Enter any name for the token and click Save Token, it will generate Token Key.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"884\" height=\"338\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2.png\" alt=\"03-2\" class=\"wp-image-393012\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2.png 884w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2-768x294.png 768w\" sizes=\"(max-width: 884px) 100vw, 884px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Copy and paste the Token Key into the Shopify module configuration.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1444\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2.png\" alt=\"04-2\" class=\"wp-image-393013\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2.png 1444w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-768x359.png 768w\" sizes=\"(max-width: 1444px) 100vw, 1444px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To add your new Webkul Helpdesk Support\u2011UVdesk here with writing: company name, domain name, and owner details like first name, last name, email, and contact number.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"572\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1-1200x572.png\" alt=\"Screenshot-34-1\" class=\"wp-image-373201\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1-1200x572.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1-768x366.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1-1536x732.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-34-1.png 1577w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To connect with existing Webkul Helpdesk Support\u2011UVdesk you can enter the details of your existing helpdesk like domain and API key.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Webkul-Helpdesk-Support-UVdesk-%C2%B7-Shopify-1200x493.png\" alt=\"couturiere-shop-\u00b7-Webkul-Helpdesk-Support-UVdesk-\u00b7-Shopify\" class=\"wp-image-373202\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on&nbsp;Webkul Helpdesk Support\u2011UVdesk installed it will show <strong>Webkul Helpdesk Support\u2011UVdesk\/Dashboard.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"466\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1-1200x466.png\" alt=\"Screenshot-35-1\" class=\"wp-image-373203\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1-1200x466.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1-768x298.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1-1536x597.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-1.png 1580w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\"><\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">PAGES &#8211; UVdesk Admin End<\/h3>\n<\/div><\/div>\n\n\n\n<p>In this section, you&#8217;ll get 4 options &#8211;&nbsp;<strong>Dashboard, Tickets, Create Ticket, and Onboarding Guide.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"466\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3-1200x466.png\" alt=\"Screenshot-35-3\" class=\"wp-image-373234\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3-1200x466.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3-250x97.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3-768x298.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3-1536x597.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-35-3.png 1580w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">1. Dashboard<\/h3>\n<\/div><\/div>\n\n\n\n<p>Here, the Shopify admin will get two buttons: Continue to Dashboard and Visit Knowledgebase.<\/p>\n\n\n\n<p><strong>Continue to Dashboard(Admin Dashboard):<\/strong> <\/p>\n\n\n\n<p>If the admin wants to manage all tickets from the UVdesk panel then click on continue to Dashboard. This will redirect you to the UVdesk member panel. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1200\" height=\"595\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/admin-dashboard-1200x595.png\" alt=\"admin-dashboard\" class=\"wp-image-269096\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/admin-dashboard-1200x595.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/admin-dashboard-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/admin-dashboard-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/admin-dashboard-768x381.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/admin-dashboard.png 1222w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>An email for setting up the password should receive on the registered email id(Shopify admin email id). The admin can set up the password and log in to the UVdesk member panel.<\/p>\n\n\n\n<p><strong>Visit Knowledgebase (Customer Dashboard):<\/strong><\/p>\n\n\n\n<p>This link will redirect to the FAQ\/Knowledgebase panel for your customer. You can manage and configure the knowledgebase with the help of this guide &#8211; <a aria-label=\"undefined (opens in a new tab)\" href=\"https:\/\/support.uvdesk.com\/en\/folder\/26\/category\" target=\"_blank\" rel=\"noreferrer noopener\">How to create Knowledgebase?<\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"948\" height=\"633\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/knowledgebase-panel.png\" alt=\"knowledgebase-panel\" class=\"wp-image-269095\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/knowledgebase-panel.png 948w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/knowledgebase-panel-300x200.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/knowledgebase-panel-250x167.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/09\/knowledgebase-panel-768x513.png 768w\" sizes=\"(max-width: 948px) 100vw, 948px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">2. Ticket Lists<\/h3>\n<\/div><\/div>\n\n\n\n<p>You&#8217;ll get all the Tickets in this section from where you can manage to View the Tickets\/Ticket List from the admin panel.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Webkul-Helpdesk-Support-UVdesk-%C2%B7-Shopify-1-1200x576.png\" alt=\"couturiere-shop-\u00b7-Webkul-Helpdesk-Support-UVdesk-\u00b7-Shopify-1\" class=\"wp-image-373225\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>For opening the Ticket, Click on #Ticket Id.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Webkul-Helpdesk-Support-UVdesk-%C2%B7-Shopify-2-1200x575.png\" alt=\"couturiere-shop-\u00b7-Webkul-Helpdesk-Support-UVdesk-\u00b7-Shopify-2\" class=\"wp-image-373226\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">3. <strong>Create Ticket<\/strong> &#8211; Admin End<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Create Ticket is the section from where admin can create the Ticket on behalf of your customer.<\/p>\n<\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Webkul-Helpdesk-Support-UVdesk-%C2%B7-Shopify-3-1200x675.png\" alt=\"couturiere-shop-\u00b7-Webkul-Helpdesk-Support-UVdesk-\u00b7-Shopify-3\" class=\"wp-image-373218\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">4. <strong>Onboarding Guide<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>Using this option admin can check the guidelines to update the theme for your app.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Configuration for Shopify Front End Display<\/h3>\n<\/div><\/div>\n\n\n\n<p>To integrate this app block, please follow the instructions as provided below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the store&#8217;s admin panel, and navigate to&nbsp;<strong>Sales Channels&nbsp;&gt;&nbsp;Online Store<\/strong>.<\/li>\n\n\n\n<li>Select the theme in which you want to include the app block.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Themes-%C2%B7-Shopify-1200x585.png\" alt=\"couturiere-shop-\u00b7-Themes-\u00b7-Shopify\" class=\"wp-image-373284\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on customize to open the theme editor where can make changes to your store&#8217;s themes. You can manage your sections and preview the content accordingly.<\/li>\n\n\n\n<li>Next, select the page where you would like to include the app block step, and add a new section to your page by clicking on the&nbsp;<strong>Add Section<\/strong>&nbsp;button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Customize-Dawn-%C2%B7-Shopify-2-1200x558.png\" alt=\"couturiere-shop-\u00b7-Customize-Dawn-\u00b7-Shopify-2\" class=\"wp-image-373292\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>From the list of available sections, search or select the&nbsp;<strong>Create Ticket<\/strong>&nbsp;section to add it to your page. You can re-position this section in different parts of your page as per your requirements.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Customize-Dawn-%C2%B7-Shopify-3-1200x493.png\" alt=\"couturiere-shop-\u00b7-Customize-Dawn-\u00b7-Shopify-3\" class=\"wp-image-373295\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Note: Firstly you have to install Dawn theme to add any section for your store view. Rightnow we have only Dawn theme live to add a section.<\/strong><\/p>\n\n\n\n<p>There is other option to add a new section to your page by clicking on <strong>Online Store&gt;Pages.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Pages-%C2%B7-Shopify-1200x570.png\" alt=\"couturiere-shop-\u00b7-Pages-\u00b7-Shopify\" class=\"wp-image-373335\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then click on <strong>Add Page<\/strong> button and create a title to add a section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Add-page-%C2%B7-Shopify-1200x606.png\" alt=\"couturiere-shop-\u00b7-Add-page-\u00b7-Shopify\" class=\"wp-image-373336\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the <strong>Save<\/strong> button to add a section.<\/li>\n\n\n\n<li>Then go to <strong>Online Store&gt;Navigation&gt;Main menu<\/strong> to navigate the section in store view.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Navigation-%C2%B7-Shopify-1200x656.png\" alt=\"couturiere-shop-\u00b7-Navigation-\u00b7-Shopify\" class=\"wp-image-373338\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>By selecting <strong>Add menu item<\/strong> you can enter the name and Link for that section.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Name:<\/strong> The admin can enter the name that they want to show on the store view.<\/li>\n\n\n\n<li><strong>Link:<\/strong> The admin needs to select the page you have created for Create Ticket page.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Main-menu-%C2%B7-Shopify-1-1200x570.png\" alt=\"couturiere-shop-\u00b7-Main-menu-\u00b7-Shopify-1\" class=\"wp-image-373339\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on <strong>Add<\/strong> button you can view the section in your menu list as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Main-menu-%C2%B7-Shopify-2-1200x626.png\" alt=\"couturiere-shop-\u00b7-Main-menu-\u00b7-Shopify-2\" class=\"wp-image-373342\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the <strong>Save menu<\/strong> button go to the <strong>Online Store&gt;Themes&gt;Customize<\/strong> and <strong>Add section<\/strong> of Create Ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Customize-Dawn-%C2%B7-Shopify-6-1200x532.png\" alt=\"couturiere-shop-\u00b7-Customize-Dawn-\u00b7-Shopify-6\" class=\"wp-image-373360\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The section Create Ticket will add to your online store as shown below image:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Customize-Dawn-%C2%B7-Shopify-4.png\" alt=\"couturiere-shop-\u00b7-Customize-Dawn-\u00b7-Shopify-4\" class=\"wp-image-373345\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Workflow of Help Desk Plugin\u00a0for Shopify<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After Installation from your Shopify Store, Your account will be automatically created on UVdesk.<\/li>\n\n\n\n<li>You&#8217;ll receive two emails one for your registration on UVdesk, and another for setting up your UVdesk password.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Front End of UVdesk\u00a0for Shopify<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<p><strong>By clicking on the login icon your customer will get 3 options:<\/strong><\/p>\n\n\n\n<p><strong>Login<\/strong> (if the customer is already registered), <strong>Forgot your password<\/strong> (if the customer has an account but forgot the password), <strong>Create account<\/strong>&nbsp;(If the customer isn&#8217;t having an account with your store).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/couturiere-shop-%C2%B7-Customize-Dawn-%C2%B7-Shopify-5.png\" alt=\"couturiere-shop-\u00b7-Customize-Dawn-\u00b7-Shopify-5\" class=\"wp-image-373348\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Customers can choose the option based on their needs.<\/li>\n\n\n\n<li>After login in, your customer will get a create ticket option.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/03\/Account-%E2%80%93-couturiere-shop.png\" alt=\"Account-\u2013-couturiere-shop\" class=\"wp-image-373237\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Support for UVdesk\u00a0for Shopify<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<p> If you have any queries or doubts please email us at&nbsp;<a href=\"mailto:support@uvdesk.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@uvdesk.com<\/a>&nbsp;or connect us on&nbsp;<a href=\"https:\/\/support.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Support<\/a>. <\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">DEMO<\/h3><\/div><div class=\"margin-bottom-50\"><\/div>\n\n\n\n<p>Go through this link to check the Demo:<\/p>\n\n\n\n<p><a href=\"https:\/\/shopify-uvdesk.myshopify.com\/pages\/demo\">https:\/\/shopify-uvdesk.myshopify.com\/pages\/demo<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Now you can integrate UV Help Desk App&nbsp;for Shopify with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system. And you can send them replies for the same and much more. To install Help Desk&nbsp;for Shopify from your Shopify Store instructions are drafted <a href=\"https:\/\/webkul.com\/blog\/shopify-help-desk-app\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":62,"featured_media":93323,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[841],"tags":[6886,6885,6884,6814,4675,6816,4673,6813,6815],"class_list":["post-79424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopify","tag-ecommerce-helpdesk","tag-shopify-best-ticketing-system","tag-shopify-customer-support-app","tag-shopify-help-desk","tag-shopify-helpdesk","tag-shopify-ticket-system","tag-shopify-uvdesk-app","tag-uvdesk-ecommerce-help-desk","tag-uvdesk-shopify-help-desk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Desk App for Shopify | Support Ticketing 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