{"id":73090,"date":"2017-01-31T08:26:39","date_gmt":"2017-01-31T08:26:39","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=73090"},"modified":"2024-07-16T07:17:30","modified_gmt":"2024-07-16T07:17:30","slug":"uvdesk-magento2-free-helpdesk-ticket-system","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-magento2-free-helpdesk-ticket-system\/","title":{"rendered":"Adobe Commerce Free Helpdesk Ticket System"},"content":{"rendered":"<p style=\"text-align: left;\"><a href=\"https:\/\/store.webkul.com\/magento2-uvdesk-helpdesk-extension.html\" target=\"_blank\" rel=\"noopener\">Magento 2(Adobe Commerce) UVDesk Helpdesk<\/a> Ticket System is an amazing free extension that allows customers to create support tickets regarding their queries.<\/p>\n<p style=\"text-align: left;\">The customers can easily create a ticket from the UVdesk option available in the My Account section.<\/p>\n<p style=\"text-align: left;\">The admin or its assigned agents can manage the tickets either from the Magento (Adobe Commerce) backend or from UVdesk Dashboard.<\/p>\n<p style=\"text-align: left;\">With the help of UVdesk Connector, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard.<\/p>\n<p style=\"text-align: left;\">Every ticket has a unique ticket number assigned to it which helps in managing them.<\/p>\n<p style=\"text-align: left;\">Information such as ticket status, ticket priority, ticket labels, the number of replies, etc can also be visible by the admin and agents.<\/p>\n<p style=\"text-align: left;\">Having a <a href=\"https:\/\/store.webkul.com\/magento2-helpdesk-extension.html\" target=\"_blank\" rel=\"noopener\">Magento 2 helpdesk<\/a> ticket system for any kind of business small or big is very much necessary for providing customer service and support.<\/p>\n<p><strong><span style=\"color: red;\">Please Note &#8211;<\/span><\/strong> To use this extension, you must have a UVdesk account. You can create a free UVdesk account <a href=\"https:\/\/store.webkul.com\/magento2-helpdesk-extension.html\" target=\"_blank\" rel=\"noopener noreferrer\">Magento 2 helpdesk<\/a>.<\/p>\n<p style=\"text-align: left;\"><strong>Now you can integrate <a href=\"https:\/\/store.webkul.com\/magento2-helpdesk-extension.html\" target=\"_blank\" rel=\"noopener noreferrer\">UVdesk<\/a> help-desk Support service with your Magento.<\/strong><\/p>\n<p>Watch video tutorial below to understand the module workflow:<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"AyUwyIT-vUg\">\n<div class=\"components-placeholder__instructions\">AyUwyIT-vUg<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features of Magento 2(Adobe Commerce) Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>The admin can enable or disable this module from the back-end.<\/li>\n<li>This module integrates\u00a0UVdesk Helpdesk System with Magento Store.<\/li>\n<li>Only registered users can create a ticket from the front end.<\/li>\n<li>Send ticket reply either from Magento back-end or UVdesk Dashboard.<\/li>\n<li>Use the filter option to search for any specific ticket using various properties.<\/li>\n<li>Show detailed ticket information using different labels and statuses.<\/li>\n<li>The admin and assigned agents have an option to attach any supported file in its reply message.<\/li>\n<li>Manage all the tickets either from Magento back-end or UVdesk Dashboard.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Installation of Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">Download the <a href=\"https:\/\/store.webkul.com\/magento2-helpdesk-extension.html\" target=\"_blank\" rel=\"noopener\">zip file<\/a> and extract its content on your computer. The extracted folder will have a folder named <strong>src<\/strong>, inside this folder, you will find the <strong>app<\/strong> folder.<\/p>\n<p style=\"text-align: justify;\">Copy this app folder into the Magento2 root directory on the server as shown below:<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1.png\"><img decoding=\"async\" class=\"aligncenter wp-image-73097\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1.png\" alt=\"cmd\" width=\"800\" height=\"253\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1.png 1302w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1-250x79.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1-300x95.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1-768x242.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Move-app-folder-2-1-1200x379.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the successful installation, you have to run these commands in the Magento 2 root directory:<\/p>\n<\/div>\n<\/div>\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:upgrade<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:di:compile<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:static-content:deploy<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento indexer:reindex<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento cache:flush<\/pre>\n\n\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Module Translation of Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">For module translation, please navigate through <strong>Store &gt; Configuration &gt; General &gt; Locale Options<\/strong> and then select\u00a0your desired language from the Locale drop-down menu.<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-440946\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-locale.webp\" alt=\"locale\" width=\"1120\" height=\"880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-locale.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-locale-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-locale-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-locale-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3><strong>How to get Uvdesk API??<\/strong><\/h3>\n<p>In order to use this add-on, the admin needs to have the UVdesk access token, please visit\u00a0<a class=\"wk-external-link\" title=\"this\" href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener nofollow external noreferrer\" data-wpel-link=\"external\">this<\/a>\u00a0link and login to your UVdesk account. In case you don\u2019t have a UVdesk account, you can\u00a0<a class=\"wk-external-link\" title=\"create a free account\" href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noopener nofollow external noreferrer\" data-wpel-link=\"external\">create a free account<\/a>\u00a0as well.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392778 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png\" sizes=\"(max-width: 1515px) 100vw, 1515px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-768x387.png 768w\" alt=\"01\" width=\"1515\" height=\"764\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 1<\/strong>: Here the user needs to enter a valid email id and click on\u00a0<strong>\u201cGet Started\u201d<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392780 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png\" sizes=\"(max-width: 1468px) 100vw, 1468px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png 1468w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-768x367.png 768w\" alt=\"02\" width=\"1468\" height=\"701\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 2:<\/strong>\u00a0Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the\u00a0<strong>\u201cVerify OTP\u201d<\/strong>\u00a0button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392781 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png\" sizes=\"(max-width: 1401px) 100vw, 1401px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png 1401w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-768x362.png 768w\" alt=\"03\" width=\"1401\" height=\"661\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 3:<\/strong>\u00a0In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain. After providing these details, they can proceed by clicking the\u00a0<strong>\u201cSignup\u201d<\/strong>\u00a0button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392783 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png\" sizes=\"(max-width: 1329px) 100vw, 1329px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png 1329w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-768x411.png 768w\" alt=\"04\" width=\"1329\" height=\"712\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 4:\u00a0<\/strong>Once the user completes the sign-up process, they will receive an email to set their password.<\/p>\n<p>After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392798 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png\" sizes=\"(max-width: 1786px) 100vw, 1786px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png 1786w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-300x156.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1200x622.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-250x130.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-768x398.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1536x796.png 1536w\" alt=\"Screenshot-4\" width=\"1786\" height=\"926\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<h3>Step 5 &#8211; Go to UVdesk Dashboard<\/h3>\n<p>Once your UVdesk account has been created you&#8217;ll be redirected to the UVdesk dashboard. Please go to the <strong>Profile<\/strong> option.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-393007 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2.png\" alt=\"01-2\" width=\"1515\" height=\"642\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-2-768x325.png 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" loading=\"lazy\" \/><\/p>\n<h3>Step 6 &#8211; Create a New Token<\/h3>\n<p>Then, go to <strong>API Access Tokens<\/strong> and click the <strong>New Token<\/strong> button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-393009 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2.png\" alt=\"02-2\" width=\"1501\" height=\"673\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2.png 1501w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-2-604x270.png 604w\" sizes=\"(max-width: 1501px) 100vw, 1501px\" loading=\"lazy\" \/><\/p>\n<p>Enter any name for the token and click Save Token, it will generate Token Key.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-393012 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2.png\" alt=\"03-2\" width=\"884\" height=\"338\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2.png 884w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-2-768x294.png 768w\" sizes=\"(max-width: 884px) 100vw, 884px\" loading=\"lazy\" \/><\/p>\n<p>Copy and paste the Token Key into the Magento module configuration.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-393013 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2.png\" alt=\"04-2\" width=\"1444\" height=\"675\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2.png 1444w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-2-768x359.png 768w\" sizes=\"(max-width: 1444px) 100vw, 1444px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">UVdesk Ticket System Configuration<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After successfully installing this module,\u00a0navigate to <strong>Stores&gt;Configuration&gt;UVdesk Connector<\/strong>. Here you can manage the settings of this module.<\/p>\n<p><strong>Accounts<\/strong> &#8211;\u00a0To use this module set this option to <strong>Enabled.<\/strong> Or <strong>Disabled<\/strong>, if you don&#8217;t want to use it.<\/p>\n<p><strong>Access Token<\/strong> &#8211; Enter the UVdesk Access Token copied from your UVdesk account.<\/p>\n<p><strong>Company Domain<\/strong> &#8211; Enter the Domain Name of your company. For instance &#8211; your helpdesk URL is &#8211; https:\/\/abc-support.uvdesk.com then the company domain name would be &#8211; <strong>abc-support<\/strong><\/p>\n<p>Click the <strong>Save Config<\/strong> button to save your changes.<br \/><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/module-configuration.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99483 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/module-configuration.png\" alt=\"module configuration\" width=\"664\" height=\"302\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/module-configuration.png 664w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/module-configuration-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/module-configuration-300x136.png 300w\" sizes=\"(max-width: 664px) 100vw, 664px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Customer Front-end View in Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<h3>UVdesk Tickets Panel<\/h3>\n<p style=\"text-align: justify;\">Now the customer can create a support ticket for their query by going to <strong>My Account&gt;UVdesk<\/strong>. Here the customer can see all the tickets created so far.<\/p>\n<p style=\"text-align: justify;\">To create a new ticket the customer will simply click the <strong>Create Ticket<\/strong> button.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end.png\"><img decoding=\"async\" class=\"aligncenter wp-image-121102\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end.png\" alt=\"image\" width=\"800\" height=\"386\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end.png 1259w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end-250x121.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end-300x145.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end-768x371.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-2-uvdesk-ticket-list-customer-end-1200x580.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<h3 style=\"text-align: justify;\">Create Ticket in Ticket System<\/h3>\n<p>The customer needs to provide the following information while submitting a ticket query. First, select the Ticket Type, Enter the Subject, and Message content. The customer can also upload file attachments on the ticket.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/create-new-ticket.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-99488\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/create-new-ticket.png\" alt=\"create new ticket\" width=\"622\" height=\"502\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/create-new-ticket.png 622w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/create-new-ticket-250x202.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/create-new-ticket-300x242.png 300w\" sizes=\"(max-width: 622px) 100vw, 622px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Email Notifications<\/h3>\n<p>After creating the ticket, the customer will get an email notification also.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/new-ticket-customer-email.png\" alt=\"image\" width=\"539\" height=\"507\" loading=\"lazy\" \/><\/p>\n<h3>View Ticket<\/h3>\n<p>If some agent has sent a reply to the ticket, the customer will get the email notification and can check the ticket from My Account section.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1.png\"><img decoding=\"async\" class=\"aligncenter wp-image-110077\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1.png\" alt=\"customer-ticket-view\" width=\"800\" height=\"930\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1.png 1050w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1-214x249.png 214w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1-258x300.png 258w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1-768x892.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/customer-ticket-view-1-881x1024.png 881w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Collaborator View<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>A customer can also add collaborators in the ticket by entering their email addresses. Collaborators can view and reply in the ticket thread.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators.png\"><img decoding=\"async\" class=\"aligncenter wp-image-110080\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators.png\" alt=\"collaborators\" width=\"800\" height=\"379\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators.png 1050w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-768x364.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Email Notification<\/h3>\n<p>When a customer adds a collaborator, two emails will be sent to the collaborator&#8217;s email address. In the first email, the collaborator will find a link for setting a password on the UVdesk account. In the second email, the collaborator will find the ticket thread link.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-email.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-110081\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-email.png\" alt=\"collaborators email\" width=\"560\" height=\"453\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-email.png 560w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-email-250x202.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborators-email-300x243.png 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Collaborator UVdesk Panel<\/h3>\n<p>After successfully logging in UVdesk, a collaborator can check the ticket thread and can communicate over this ticket. Any new replies sent by a collaborator will be seen by both customer and the UVdesk agent.<\/p>\n<p style=\"padding-left: 40px;\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborator-uvdesk-panel.png\"><img decoding=\"async\" class=\"aligncenter wp-image-110085\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborator-uvdesk-panel.png\" alt=\"collaborator uvdesk panel\" width=\"800\" height=\"690\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborator-uvdesk-panel.png 1064w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborator-uvdesk-panel-250x216.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborator-uvdesk-panel-300x259.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/collaborator-uvdesk-panel-768x663.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\">Ticket System Management<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>To manage your tickets, the admin needs to login to the backend panel and go to\u00a0<strong>UVdesk Connector&gt;T<\/strong><strong>ickets<\/strong>. The admin can now see the overview of the tickets. All the tickets are labeled as <strong>New, Unassigned, Not replied, Mine, Starred, <\/strong>and<strong> Trashed<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-440950\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-section.webp\" alt=\"ticket section\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-section.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-section-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-section-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-section-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-section-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<h3>Ticket Status<\/h3>\n<p>The tickets are automatically divided according to various events as follows:<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/ticket-status.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-99497\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/ticket-status.png\" alt=\"ticket status\" width=\"875\" height=\"86\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/ticket-status.png 875w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/ticket-status-250x25.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/ticket-status-300x29.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/ticket-status-768x75.png 768w\" sizes=\"(max-width: 875px) 100vw, 875px\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Open &#8211;\u00a0<\/strong> A new ticket that has arrived and not been assigned to anyone.<\/p>\n<p><strong>Pending &#8211; \u00a0<\/strong>A new ticket that has been assigned to someone and reply is pending.<\/p>\n<p><strong>Answered &#8211;<\/strong>\u00a0A ticket whose query has been answered and waiting for the user&#8217;s reply.<\/p>\n<p><strong>Resolved &#8211;\u00a0<\/strong>A \u00a0ticket where the user is satisfied with the answer to its query.<\/p>\n<p><strong>Closed &#8211;<\/strong> A ticket that is complete and cannot be reopened by the user.<\/p>\n<p><strong>Spam &#8211;<\/strong> A ticket that is irrelevant or contains no message.<\/p>\n<h3>Ticket Information:<\/h3>\n<p><strong>Priority<\/strong> &#8211; The tickets basis of their importance has four different priorities- <strong>Urgent, High, Medium, and Low<\/strong>.<\/p>\n<p><strong>Ticket No.<\/strong> &#8211; A unique number is assigned to each and every ticket for sorting them.<\/p>\n<p><strong>Customer Name<\/strong> &#8211; The name of the customer\/user who has created the ticket.<\/p>\n<p><strong>Subject<\/strong> &#8211; The subject or title of the ticket query created by the user.<\/p>\n<p><strong>Date Added<\/strong> &#8211; It shows the created date and time of the ticket.<\/p>\n<p><strong>Replies<\/strong> &#8211; Number of messages sent by the agent or the admin to the user.<\/p>\n<p><strong>Agent<\/strong> &#8211; The assigned person who will reply to the ticket.<\/p>\n<h3>Ticket Filters<\/h3>\n<p>As there\u00a0are a huge number of tickets created by the customers, the admin can use various filters for finding specific ticket queries. The tickets can be filtered using:-<\/p>\n<p><strong>Assigned To<\/strong> &#8211; Get all the tickets assigned to an UVdesk agent.<\/p>\n<p><strong>Customer<\/strong> &#8211; Find all the tickets created by a customer.<\/p>\n<p><strong>Group<\/strong> &#8211; Discover all the tickets for a specific group.<\/p>\n<p><strong>Team<\/strong> &#8211; Find tickets for a team.<\/p>\n<p><strong>Priority<\/strong> &#8211; Find all the tickets by priority such as high, low, medium.<\/p>\n<p><strong>Type<\/strong> &#8211; See all the tickets according to their type.<\/p>\n<p><strong>Tag &#8211; <\/strong>See all the tickets according to their tag.<\/p>\n<p><strong>Mailbox &#8211; <\/strong>See all the tickets according to their mailbox.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-440953\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-filters.webp\" alt=\"ticket filters\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-filters.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-filters-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-filters-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-filters-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/webkul-magento2-uvdesk-connector-ticket-filters-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<h3>How to add tags in the tickets from UVdesk<\/h3>\n<p>Firstly log in <a href=\"https:\/\/magentotoken.uvdesk.com\/en\/member\/login\">https:\/\/magentotoken.uvdesk.com\/en\/member\/login\u00a0 \u00a0.<\/a>And can view all the tickets.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-279211\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Tickets-1.png\" alt=\"Tickets-1\" width=\"800\" height=\"378\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Tickets-1.png 1283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Tickets-1-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Tickets-1-1200x567.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Tickets-1-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Tickets-1-768x363.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>When you click on the ticket it will open and can enter tags as per the below image:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-279212\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1.png\" alt=\"2-Welcome-to-UVdeskstore333-1\" width=\"800\" height=\"360\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1.png 1285w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1-1200x540.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1-768x345.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<h3><img decoding=\"async\" class=\"alignnone wp-image-279210\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333.png\" alt=\"2-Welcome-to-UVdeskstore333\" width=\"800\" height=\"389\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333.png 1290w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-300x146.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-1200x584.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-250x122.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/2-Welcome-to-UVdeskstore333-768x374.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/h3>\n<h3>How to create Mailbox from UVdesk<\/h3>\n<p>After login at UVdesk end, click on Mailbox.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-279213\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_dashboardFull-HDdesktop.png\" alt=\"magentotoken.uvdesk.com_en_member_dashboardFull-HDdesktop\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_dashboardFull-HDdesktop.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_dashboardFull-HDdesktop-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_dashboardFull-HDdesktop-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_dashboardFull-HDdesktop-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Then, click on New Mailbox for create new mailbox.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-279214\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop.png\" alt=\"magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>Enter your mailbox name and mailbox address (id) which you have to mailbox creation section over it and click on proceed.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-279215\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-1.png\" alt=\"magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-1\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-1-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-1-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-1-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p>You can easily copy the secret email address by clicking the COPY button as per the below image:<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-279449\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-3.png\" alt=\"magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-3\" width=\"800\" height=\"629\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magentotoken.uvdesk.com_en_member_company_mailboxesFull-HDdesktop-3-768x603.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p><strong>How to configure Gmail with Mailbox?<br \/><\/strong>After steps will be followed by these steps as mention in the link in settings: <a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-configure-gmail-with-mailbox\"><strong><br \/><\/strong><\/a><\/p>\n<p><a href=\"https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-configure-gmail-with-mailbox\">https:\/\/support.uvdesk.com\/en\/blog\/uvdesk-how-to-configure-gmail-with-mailbox\u00a0<\/a><\/p>\n<h3>Assign Agent in Ticket System<\/h3>\n<p>The admin can also assign a ticket to any other agent, please click the Agent Edit icon and then select the agent name from the list. Further, the assigned agent can then reply to the ticket.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Assign-Agent.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99499\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Assign-Agent.png\" alt=\"Assign Agent\" width=\"800\" height=\"440\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Assign-Agent.png 902w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Assign-Agent-250x137.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Assign-Agent-300x165.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Assign-Agent-768x422.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<div class=\"alert alert-success\">\n<div>Reply to a Ticket<\/div>\n<\/div>\n<p>Click<strong> the View <\/strong>button in the Action column to send a reply or view more information about the specific ticket. A new page will open, which will show detailed information about the ticket. Please refer to the screenshot below.<\/p>\n<p>Now, here you can see the customer name and its email address. Additionally, the agent can attach any file with the message. Click the <strong>Reply<\/strong> button to send the message to the customer.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/admin-ticket-view-1.png\"><img decoding=\"async\" class=\"aligncenter wp-image-110092\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/admin-ticket-view-1.png\" alt=\"admin-ticket-view\" width=\"800\" height=\"631\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/admin-ticket-view-1.png 1016w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/admin-ticket-view-1-250x197.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/admin-ticket-view-1-300x237.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/admin-ticket-view-1-768x605.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Consequently, after sending the reply successfully to the customer, the admin will get a successful notification message on top.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\">Managing Tickets from UVdesk Ticket System<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: left;\">Therefore, once a user creates a ticket in Magento 2 store, it will reflect on the UVdesk Dashboard also. Further, to view the tickets on UVdesk login to your UVdesk account and navigate to the <strong>Tickets<\/strong>\u00a0section.<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99505\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list.png\" alt=\"uvdesk ticket list\" width=\"800\" height=\"359\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list.png 1354w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-list-604x270.png 604w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>UVdesk Ticket View<\/h3>\n<p style=\"text-align: justify;\">Furthermore, the agent or the admin can also send a reply through UVdesk to its customers by clicking any of the tickets in the list. Even, all the information about the ticket is visible on the Ticket View page.<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99506\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view.png\" alt=\"uvdesk ticket view\" width=\"800\" height=\"450\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view-768x432.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-view-1200x675.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Reply Ticket in Ticket System<\/h3>\n<p>Moreover, the agent can send a reply to the customer from UVdesk. There are various options available for text formatting as well. File attachments are also supported.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99511\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply.png\" alt=\"uvdesk ticket reply\" width=\"800\" height=\"450\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply.png 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-250x141.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-300x169.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-768x432.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-1200x675.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>Reply Options in Ticket System<\/h3>\n<p>Various options available while replying to the customer. Therefore, when the agent sends the reply message, the status of the ticket will update.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-99512\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button.png\" alt=\"uvdesk-ticket reply button\" width=\"650\" height=\"493\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button.png 650w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button-250x190.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-ticket-reply-button-300x228.png 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" loading=\"lazy\" \/><\/a><\/p>\n<h3>UVdesk Ticket Management<\/h3>\n<p>Once the agent has opened the ticket after that agent can update the priority, status, type, group, team details for that ticket. Moreover, the agent can also add tags, labels, and collaborators for the ticket.<\/p>\n<h3><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99507 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu.png\" alt=\"image\" width=\"341\" height=\"710\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu.png 341w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu-120x249.png 120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/UVdesk-ticket-left-side-menu-144x300.png 144w\" sizes=\"(max-width: 341px) 100vw, 341px\" loading=\"lazy\" \/><\/a><\/h3>\n<h3>Ticket Options<\/h3>\n<p>When the agent views the ticket, it can edit the ticket using Ticket options menu.<\/p>\n<ul>\n<li>Edit Ticket<\/li>\n<li>Print Ticket<\/li>\n<li>Mark as Spam<\/li>\n<li>Mark as Closed<\/li>\n<li>Delete Ticket<\/li>\n<\/ul>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Uvdesk-ticket-manage.png\"><img decoding=\"async\" class=\"aligncenter wp-image-99513 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Uvdesk-ticket-manage.png\" alt=\"Ticket System - Uvdesk-ticket manage\" width=\"725\" height=\"329\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Uvdesk-ticket-manage.png 725w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Uvdesk-ticket-manage-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Uvdesk-ticket-manage-300x136.png 300w\" sizes=\"(max-width: 725px) 100vw, 725px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Support<\/h3>\n<\/div>\n<p>That&#8217;s all about UVdesk Magento 2 (Adobe Commerce)Free Ticket System.<\/p>\n<p>Thank you for viewing this blog, please share your kind views about this module on\u00a0<a href=\"http:\/\/webkul.uvdesk.com\/\">http:\/\/webkul.uvdesk.com\/<\/a>.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Magento 2(Adobe Commerce) UVDesk Helpdesk Ticket System is an amazing free extension that allows customers to create support tickets regarding their queries. The customers can easily create a ticket from the UVdesk option available in the My Account section. The admin or its assigned agents can manage the tickets either from the Magento (Adobe Commerce) <a href=\"https:\/\/webkul.com\/blog\/uvdesk-magento2-free-helpdesk-ticket-system\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":135,"featured_media":99393,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[302],"tags":[6888,1387,6890,6887,2070,4414,842,6889,4407],"class_list":["post-73090","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento2","tag-free-magento-2-helpdesk","tag-helpdesk","tag-magento-2-customer-support-system","tag-magento-2-helpdesk","tag-magento2","tag-query","tag-ticket","tag-ticket-system-for-magento-2","tag-uvdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UVdesk Helpdesk Ticket System for Adobe Commerce Store<\/title>\n<meta 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