{"id":70852,"date":"2017-01-10T16:28:13","date_gmt":"2017-01-10T16:28:13","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=70852"},"modified":"2025-06-04T13:19:21","modified_gmt":"2025-06-04T13:19:21","slug":"wordpress-helpdesk-plugin","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/","title":{"rendered":"WordPress Helpdesk Plugin"},"content":{"rendered":"<p><a href=\"https:\/\/store.webkul.com\/UVdesk-Wordpress-Free-Helpdesk-Ticket-System.html\"><strong>WordPress Helpdesk Plugin <\/strong><\/a>integrates UVdesk with WordPress site. This <strong>Support Ticket System Plugin<\/strong> allows your customers to create Tickets for any query from the website front.<\/p>\n<p>Admin can manage all the Tickets from the WordPress backend.<\/p>\n<p>This <strong>customer support extension<\/strong> makes use of the <strong>UVdesk API<\/strong> to deliver the content using which you can streamline support requests and better serve your customers.<\/p>\n<p>The Helpdesk builds on definition to serve customers by creating a powerful ticket management platform that allows you to <strong>centralize<\/strong> all tickets with ticket status, priority, types &amp; much more.<\/p>\n<p>The updates\/replies on the tickets will be instantly updated on both platforms. That is if the admin responds to a ticket using the WordPress website then the reply updates on the UVdesk.<\/p>\n<p>All the changes are in <strong>real-time<\/strong> on both platforms.<\/p>\n<p>This Free Support Ticket System plugin makes use of the UVdesk <strong>API<\/strong> to deliver the content.<\/p>\n<p>We provide a production version of the plugin. If you want a development version then you can get it at an additional cost. Please contact support@webkul.com for it.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features Of WordPress Helpdesk plugin<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<ul>\n<li>Integrates the UVdesk Helpdesk System with your WordPress Website.<\/li>\n<li>Absolutely Free of Cost Support Ticket System plugin.<\/li>\n<li>Provides easy interaction between Admin and Customers.<\/li>\n<li>A customer can Create a Ticket related to any query from the front-end.<\/li>\n<li>Admin can manage Tickets from the WordPress back-end.<\/li>\n<li>Admin can reply to the Tickets created by the Customer.<\/li>\n<li>Admin can Delete the tickets from the WordPress backend.<\/li>\n<li>Admin can use different Filters to search any specific ticket.<\/li>\n<li>Customers can reply to the tickets from their WordPress front-end account.<\/li>\n<li>Real-time\u00a0synchronization between\u00a0UVdesk Helpdesk System and WordPress website Tickets.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Installation Of WordPress Free support Ticket system<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>The user can easily install the plugin after he has purchased it. The user will get a <a href=\"https:\/\/github.com\/uvdesk\/wordpress\">zip file<\/a> which he has to upload in the add new plugins menu option in the WordPress admin panel.<\/p>\n<p>You will navigate through <strong>Plugins-&gt;Add New<\/strong> and click the \u201c<strong>Add New<\/strong>\u201d menu option as per the snapshot below.<img decoding=\"async\" class=\"alignnone size-full wp-image-494369\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/add-plugin.webp\" alt=\"add-plugin\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/add-plugin.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/add-plugin-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/add-plugin-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/add-plugin-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/add-plugin-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<p>Now, you will see an option on the top of your page that says \u201c<strong>Upload<\/strong> <strong>Plugin<\/strong>\u201c, click the option to upload the zip file.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Install-3-2.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-494370\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/select-plugin.webp\" alt=\"select-plugin\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/select-plugin.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/select-plugin-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/select-plugin-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/select-plugin-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/select-plugin-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/a><\/p>\n<p>After clicking on the <strong>upload plugin<\/strong>\u00a0option, below that you will see a button \u201c<strong>Browse<\/strong>\u201d click on the button to browse for the zip file as per the snapshot below.<img decoding=\"async\" class=\"alignnone size-full wp-image-494371\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-added.webp\" alt=\"plugin-added\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-added.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-added-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-added-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-added-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-added-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<p>Now when the plugin is installed correctly, you will see the success message and an option to <strong>activate<\/strong> the plugin.<br \/><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Install-5-1.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-494374\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-installed.webp\" alt=\"plugin-installed\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-installed.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-installed-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-installed-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-installed-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/plugin-installed-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Configuration Of WordPress Advanced Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>After the installation is over, the admin will navigate to <strong>UVdesk Ticket System &#8211; Settings<\/strong> and click on settings to configure the plugin accordingly.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-494376\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/dasboard-setting.webp\" alt=\"dasboard-setting\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/dasboard-setting.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/dasboard-setting-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/dasboard-setting-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/dasboard-setting-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/dasboard-setting-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<h3><strong>How to get Uvdesk API??<\/strong><\/h3>\n<p>In order to use this add-on, the admin needs to have the UVdesk access token, please visit <a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener\">this<\/a> link and login to your UVdesk account.<\/p>\n<p>In case you don\u2019t have a UVdesk account, you can <a href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noopener\">create a free account<\/a> as well.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392778 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png\" alt=\"01\" width=\"1515\" height=\"764\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-768x387.png 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 1<\/strong>: Here the user needs to enter a valid email id and click on <strong>&#8220;Get Started&#8221;<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392780\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png\" alt=\"02\" width=\"1468\" height=\"701\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02.png 1468w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-768x367.png 768w\" sizes=\"(max-width: 1468px) 100vw, 1468px\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 2:<\/strong> Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the <strong>&#8220;Verify OTP&#8221;<\/strong> button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392781\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png\" alt=\"03\" width=\"1401\" height=\"661\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03.png 1401w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-768x362.png 768w\" sizes=\"(max-width: 1401px) 100vw, 1401px\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 3:<\/strong> In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain.<\/p>\n<p>After providing these details, they can proceed by clicking the <strong>&#8220;Signup&#8221;<\/strong> button.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392783\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png\" alt=\"04\" width=\"1329\" height=\"712\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04.png 1329w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-768x411.png 768w\" sizes=\"(max-width: 1329px) 100vw, 1329px\" loading=\"lazy\" \/><\/p>\n<p><strong>Step 4: <\/strong>Once the user completes the sign-up process, they will receive an email to set their password.<\/p>\n<p>After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392798\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png\" alt=\"Screenshot-4\" width=\"1786\" height=\"926\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4.png 1786w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-300x156.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1200x622.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-250x130.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-768x398.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/Screenshot-4-1536x796.png 1536w\" sizes=\"(max-width: 1786px) 100vw, 1786px\" loading=\"lazy\" \/><\/p>\n<p>After successfully creating your UVdesk account, log in and go to the edit <strong>profile<\/strong> section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392988 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png\" alt=\"01-1\" width=\"1515\" height=\"642\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-768x325.png 768w\" sizes=\"(max-width: 1515px) 100vw, 1515px\" loading=\"lazy\" \/><\/p>\n<p>Clicking on the &#8220;<strong>New Token&#8221;<\/strong> button to create a new API Access Token.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392990 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png\" alt=\"02-1\" width=\"1501\" height=\"673\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png 1501w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-604x270.png 604w\" sizes=\"(max-width: 1501px) 100vw, 1501px\" loading=\"lazy\" \/><\/p>\n<p>So, after clicking &#8220;New Token&#8221;, here the users need to enter their API name and click on &#8220;Save Token&#8221;.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392993\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png\" alt=\"03-1\" width=\"884\" height=\"338\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png 884w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-768x294.png 768w\" sizes=\"(max-width: 884px) 100vw, 884px\" loading=\"lazy\" \/><\/p>\n<p>The user can see the new API access tokens created and can copy them to be used for module configuration at the WordPress end.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392991 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png\" alt=\"04-1\" width=\"1444\" height=\"675\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png 1444w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-768x359.png 768w\" sizes=\"(max-width: 1444px) 100vw, 1444px\" loading=\"lazy\" \/><\/p>\n<h3><strong>How to setup R<\/strong>ecaptcha<strong>??<\/strong><\/h3>\n<p>You can make use of google recaptcha while sign up by the customer in frontend in your WordPress store by entering the client key and secret key.<\/p>\n<p>You can create recaptcha keys from <a href=\"https:\/\/www.google.com\/recaptcha\/intro\/v3beta.html\" target=\"_blank\" rel=\"noopener\">Google Recaptcha<\/a> Site.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-125060 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-.png\" alt=\"google \" width=\"1286\" height=\"663\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA--250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA--300x155.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA--768x396.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA--1200x619.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-125062 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-1.png\" alt=\"choose capta type\" width=\"1065\" height=\"595\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-1.png 1065w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-1-250x140.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-1-300x168.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-1-768x429.png 768w\" sizes=\"(max-width: 1065px) 100vw, 1065px\" loading=\"lazy\" \/><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-125063 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-3.png\" alt=\"google\" width=\"1286\" height=\"663\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-3.png 1286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-3-250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-3-300x155.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-3-768x396.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/05\/reCAPTCHA-3-1200x619.png 1200w\" sizes=\"(max-width: 1286px) 100vw, 1286px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Admin Management Of WordPress Help Desk plugin<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<div class=\"alert alert-success\">\n<div>\n<p>Admin has to enter the following information to configure the module.<\/p>\n<ul>\n<li><strong>Access Token<\/strong> \u2013 Enter the UVdesk Access Token.<\/li>\n<li><strong>Company Domain<\/strong> \u2013 Enter the Domain Name of your company.<\/li>\n<li><strong>Client Key<\/strong> \u2013 Enter the Client key generated from google recaptcha.<\/li>\n<li><strong>Secret Key<\/strong> \u2013 Enter the Secret key generated from google recaptcha.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-494377\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-page.webp\" alt=\"setting-page\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-page.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-page-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-page-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-page-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-page-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<p>Now, click on Save changes button and save the Module setting\u00a0<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-494389\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-saved-1.webp\" alt=\"setting-saved\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-saved-1.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-saved-1-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-saved-1-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-saved-1-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/setting-saved-1-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<p>Once the module is configured, the admin can view all the tickets under Uvdesk Ticket System tab using the Helpdesk Ticket System.\u00a0<\/p>\n<p>For managing and viewing the UVdesk system, the admin has to click on <strong>UVdesk<\/strong>\u00a0tab under Dashboard.<\/p>\n<p>Here admin can see all the UVdesk tickets and can view and reply back\u00a0on the tickets. Admin can also delete tickets from here. Admin can also use the filters to search for any particular ticket.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-494722\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard.webp\" alt=\"uvdesk-dashboard\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<p>Here the admin can filter the tickets on the basis of:<\/p>\n<ul>\n<li>Status &#8211; Open, Pending, Answered, Resolved, Closed, Spam.<\/li>\n<li>Priority &#8211; Low, Medium, High, Urgent.<\/li>\n<li>Filter by Agent Name<\/li>\n<\/ul>\n<p>The admin can also change the status of a ticket, change the priority of a ticket, and can assign an agent to a particular agent. The admin can also take action on the tickets in bulk.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-494722\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard.webp\" alt=\"uvdesk-dashboard\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/uvdesk-dashboard-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<p>When the admin clicks on a ticket, the admin can see and reply to the ticket from there.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-494723\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/edit-ticket.webp\" alt=\"edit-ticket\" width=\"1366\" height=\"768\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/edit-ticket.webp 1366w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/edit-ticket-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/edit-ticket-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/edit-ticket-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/edit-ticket-768x432.webp 768w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Frontend &#8211; Customer Ticket Management<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>Customers will be able to log in from the member login page. Here the customer will register if he is a new customer.<\/p>\n<p>Then after login to his account will be able to create the tickets accordingly using the Helpdesk Ticket System.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-127381 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-login.png\" alt=\"uv desk member login\" width=\"1019\" height=\"703\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-login.png 1019w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-login-250x172.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-login-300x207.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-login-768x530.png 768w\" sizes=\"(max-width: 1019px) 100vw, 1019px\" loading=\"lazy\" \/><\/p>\n<p>After login, the customers can see all the tickets created by them. The customer can also view the ticket page by clicking on the ticket.<\/p>\n<p>The customer can also sort the ticket on the basis of Ticket Id and Agent Name.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-127383 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-tickets.png\" alt=\"uv desk open\" width=\"1051\" height=\"784\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-tickets.png 1051w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-tickets-250x186.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-tickets-300x224.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-tickets-768x573.png 768w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" loading=\"lazy\" \/><\/p>\n<p>To create a ticket the customer will click on the create ticket button and then create the ticket as shown in the image below using the Helpdesk Ticket System.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-127385 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-create-ticket.png\" alt=\"create a ticket\" width=\"1073\" height=\"692\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-create-ticket.png 1073w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-create-ticket-250x161.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-create-ticket-300x193.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/uvdesk-\u2013-create-ticket-768x495.png 768w\" sizes=\"(max-width: 1073px) 100vw, 1073px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">UVdesk &#8211; Synchronization<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p>All the updates and replies on tickets using the WordPress store will be synchronize in the UVdesk account.<\/p>\n<p>The Admin can log in to his UVdesk account and can check all the customer tickets by clicking on the <strong>\u201cTickets\u201d<\/strong> tab.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-127387 size-full\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/Tickets.png\" alt=\"view tickets\" width=\"1284\" height=\"584\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/Tickets.png 1284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/Tickets-250x114.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/Tickets-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/Tickets-768x349.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2018\/06\/Tickets-1200x546.png 1200w\" sizes=\"(max-width: 1284px) 100vw, 1284px\" loading=\"lazy\" \/><\/p>\n<p>That\u2019s all for the <strong>UVdesk<\/strong> &#8211; <strong>WordPress <\/strong>Free Helpdesk Ticket System.<\/p>\n<p>Still, if you have any issues feel free to add a ticket and let us know your views to make the module better at <a href=\"http:\/\/webkul.uvdesk.com\" target=\"_blank\" rel=\"noopener noreferrer\">webkul.uvdesk.com<\/a> or mail us at <a href=\"http:\/\/support@webkul.com\" target=\"_blank\" rel=\"noopener noreferrer\">support@webkul.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WordPress Helpdesk Plugin integrates UVdesk with WordPress site. This Support Ticket System Plugin allows your customers to create Tickets for any query from the website front. Admin can manage all the Tickets from the WordPress backend. This customer support extension makes use of the UVdesk API to deliver the content using which you can streamline <a href=\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":79,"featured_media":70883,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1260],"tags":[6962,6963,4322,4323,6961],"class_list":["post-70852","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-wordpress","tag-free-support-plugin","tag-free-wordpress-helpdesk","tag-uvdesk-woocommerce-free-helpdesk-ticket-system","tag-woocommerce-help-desk","tag-wordpress-helpdesk-ticket-system"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WordPress Helpdesk Plugin | Support Ticket System<\/title>\n<meta name=\"description\" content=\"WordPress Helpdesk Plugin integrates UVdesk with WordPress site. 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Using this Free Support Plugin admin can allow their customers to create or manage Ticket for any query from the website front and can manage all the Tickets from WordPress backend.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-10T16:28:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-04T13:19:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/WordPress-UVdesk-Banner.png\" \/>\n\t<meta property=\"og:image:width\" content=\"825\" \/>\n\t<meta property=\"og:image:height\" content=\"260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nishad Bhan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nishad Bhan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/\"},\"author\":{\"name\":\"Nishad Bhan\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/d5f376b54be75483744f8320d172d9e0\"},\"headline\":\"WordPress Helpdesk Plugin\",\"datePublished\":\"2017-01-10T16:28:13+00:00\",\"dateModified\":\"2025-06-04T13:19:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/\"},\"wordCount\":1157,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/WordPress-UVdesk-Banner.png\",\"keywords\":[\"Free Support Plugin\",\"Free WordPress Helpdesk\",\"UVdesk \u2013 WooCommerce Free Helpdesk Ticket System\",\"WooCommerce Help Desk\",\"WordPress Helpdesk Ticket System\"],\"articleSection\":[\"WordPress\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/\",\"url\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/\",\"name\":\"WordPress Helpdesk Plugin | Support Ticket System\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/wordpress-helpdesk-plugin\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/WordPress-UVdesk-Banner.png\",\"datePublished\":\"2017-01-10T16:28:13+00:00\",\"dateModified\":\"2025-06-04T13:19:21+00:00\",\"description\":\"WordPress Helpdesk Plugin integrates UVdesk with WordPress site. 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