{"id":68954,"date":"2016-12-22T11:51:02","date_gmt":"2016-12-22T11:51:02","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=68954"},"modified":"2025-03-03T13:39:17","modified_gmt":"2025-03-03T13:39:17","slug":"uvdesk-opencart-free-helpdesk-ticket-system","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-opencart-free-helpdesk-ticket-system\/","title":{"rendered":"Opencart Free Helpdesk Ticket System"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>UVdesk Opencart Free Helpdesk Ticket System<\/strong> integrates UVdesk with Opencart store. Using this add-on admin can manage all the tickets from Opencart store backend. Customers can also respond to tickets from Opencart store&#8217;s front-end.<\/p>\n<p>The updates\/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Opencart Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.<\/p>\n<p>Now you can integrate <a href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">UVdesk<\/a> help-desk cloud Support service with your Opencart.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Features Opencart Help Desk Extension<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>Integrate\u00a0Uvdesk Helpdesk System with Opencart Store<\/li>\n<li>Admin can manage tickets from Opencart backend.<\/li>\n<li>Admin can reply on tickets.<\/li>\n<li>Admin can delete any ticket.<\/li>\n<li>Customers can reply to tickets from their Opencart\u00a0store account on front-end.<\/li>\n<li>Real time\u00a0synchronization between\u00a0Uvdesk Helpdesk System and Opencart Store tickets.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-success\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Installation &#8211;\u00a0UVdesk &#8211; Opencart Free Helpdesk Ticket System<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p style=\"text-align: justify;\">Installation of <strong>UVdesk &#8211; Opencart Free Helpdesk Ticket System<\/strong> module is very easy.\u00a0Under the <a href=\"https:\/\/github.com\/Uvdesk\/opencart\">module zip<\/a>, there are 3 folders\u00a0<strong>admin, catalog,<\/strong> and\u00a0<strong>ocmod<\/strong>. you just need to upload admin and catalog folders to the root directory of the website.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-66322 size-full\" style=\"filter: invert(0);\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6.png\" alt=\"installation\" width=\"1288\" height=\"397\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6.png 1288w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6-250x77.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6-300x92.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6-768x237.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/11\/installation-6-1200x370.png 1200w\" sizes=\"(max-width: 1288px) 100vw, 1288px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Once you have uploaded the file then login to admin and go to Extensions&gt; Extension installer and upload the XML file. The XML file can be found on the <strong>ocmod\u00a0<\/strong>folder.<br \/>\n<a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/06\/BT2-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-52273 size-full\" style=\"filter: invert(0);\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/06\/BT2-1.png\" alt=\"BT2\" width=\"1263\" height=\"534\" loading=\"lazy\" \/><\/a><\/p>\n<p>After\u00a0uploading the XML file\u00a0go to the Extensions &gt; Modification and click on refresh field.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-68999 size-full\" style=\"filter: invert(0);\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1.png\" width=\"1365\" height=\"551\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1.png 1365w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1-300x121.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1-768x310.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/refresh-1-1200x484.png 1200w\" sizes=\"(max-width: 1365px) 100vw, 1365px\" loading=\"lazy\" \/><\/a><\/p>\n<p>After that in the Admin panel go to System -&gt; Users -&gt; Usergroup and edit \u2018Administrator\u2019 and select all for both Access and Modify Permission then save it.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/05\/CO_installer5.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-50021 size-full\" style=\"filter: invert(0);\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/05\/CO_installer5.png\" alt=\"Access to modify in Opencart\" width=\"1185\" height=\"593\" loading=\"lazy\" \/><\/a>After that under <strong>Extensions-&gt;Modules<\/strong>\u00a0install the Opencart Buy Now module like this.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69000 size-full\" style=\"filter: invert(0);\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules.png\" width=\"1345\" height=\"601\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules.png 1345w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-768x343.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-1200x536.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-604x270.png 604w\" sizes=\"(max-width: 1345px) 100vw, 1345px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Translation Opencart Customer Service Module<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">As this UVdesk \u2013 Opencart Free Helpdesk Ticket System module supports multiple languages so this section will describe how to make the module work in different languages. Please check this link for\u00a0<a href=\"http:\/\/webkul.com\/blog\/opencart-language-installation-and-translation\/\">language translation<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Workflow Free Opencart Customer Support Plugin<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div class=\"alert alert-info\">\n<div>Integration of UVdesk &amp; Opencart Store<\/div>\n<\/div>\n<p style=\"text-align: justify;\">Admin has to connect the UVdesk account with Opencart. For this admin has to go to <strong>Extensions &gt; Modules &gt; Webkul UVdesk<\/strong>.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69000 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Free Helpdesk Ticket System\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1345\" height=\"601\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules.png 1345w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-768x343.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-1200x536.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/modules-604x270.png 604w\" sizes=\"(max-width: 1345px) 100vw, 1345px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Here admin has to edit the module. After that admin has to enable the\u00a0UVdesk &#8211; Opencart Free Helpdesk Ticket System extension, then have to provide the Acess Token and Company domain name. Admin will get the access token from the UVdesk account.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69002 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Integration\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1365\" height=\"640\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token.png 1365w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token-300x141.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token-768x360.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/acces-token-1200x563.png 1200w\" sizes=\"(max-width: 1365px) 100vw, 1365px\" loading=\"lazy\" \/><\/a><\/p>\n<h3 id=\"how-to-get-uvdesk-api\" class=\"index-title copy-index\">How to get UVdesk API<\/h3>\n<p>In order to use this add-on, the admin needs to have the UVdesk access token, please visit\u00a0<a class=\"wk-external-link\" title=\"this\" href=\"https:\/\/www.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noopener nofollow external noreferrer\" data-wpel-link=\"external\">this<\/a>\u00a0link and login to your UVdesk account. In case you don\u2019t have a UVdesk account, you can\u00a0<a class=\"wk-external-link\" title=\"create a free account\" href=\"https:\/\/uvdesk.com\/en\/member\/signup\" target=\"_blank\" rel=\"noopener nofollow external noreferrer\" data-wpel-link=\"external\">create a free account<\/a>\u00a0as well.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-392803 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-1200x605.png\" sizes=\"(max-width: 1200px) 100vw, 1200px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2-768x387.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/01-2.png 1515w\" alt=\"01-2\" width=\"1200\" height=\"605\" loading=\"lazy\" \/><\/figure>\n<p><strong>Step 1<\/strong>: Here the user needs to enter a valid email id and click on\u00a0<strong>\u201cGet Started\u201d<\/strong>.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-392805 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-1200x573.png\" sizes=\"(max-width: 1200px) 100vw, 1200px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1-768x367.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/02-1.png 1468w\" alt=\"02-1\" width=\"1200\" height=\"573\" loading=\"lazy\" \/><\/figure>\n<p><strong>Step 2:<\/strong>\u00a0Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the\u00a0<strong>\u201cVerify OTP\u201d<\/strong>\u00a0button.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-392806 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-1200x566.png\" sizes=\"(max-width: 1200px) 100vw, 1200px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-1200x566.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03-768x362.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/03.png 1401w\" alt=\"03\" width=\"1200\" height=\"566\" loading=\"lazy\" \/><\/figure>\n<p><strong>Step 3:<\/strong>\u00a0In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain. After providing these details, they can proceed by clicking the\u00a0<strong>\u201cSignup\u201d<\/strong>\u00a0button.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-392807 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-1200x643.png\" sizes=\"(max-width: 1200px) 100vw, 1200px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-1200x643.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-300x161.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-250x134.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04-768x411.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/04.png 1329w\" alt=\"04\" width=\"1200\" height=\"643\" loading=\"lazy\" \/><\/figure>\n<p><strong>Step 4:\u00a0<\/strong>Once the user completes the sign-up process, they will receive an email to set their password.<\/p>\n<p>After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" class=\"wp-image-392808 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-1200x622.png\" sizes=\"(max-width: 1200px) 100vw, 1200px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-1200x622.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-300x156.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-250x130.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-768x398.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7-1536x796.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/Screenshot-4-7.png 1786w\" alt=\"Screenshot-4-7\" width=\"1200\" height=\"622\" loading=\"lazy\" \/><\/figure>\n<p>After successfully creating your UVdesk account, log in and go to the edit\u00a0<strong>profile<\/strong>\u00a0section.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392988 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png\" sizes=\"(max-width: 1515px) 100vw, 1515px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1.png 1515w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-1200x509.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/01-1-768x325.png 768w\" alt=\"01-1\" width=\"1515\" height=\"642\" loading=\"lazy\" \/><\/p>\n<p>After that click on the \u201c<strong>New Token\u201d<\/strong>\u00a0button to create a new API Access Token.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392990 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png\" sizes=\"(max-width: 1501px) 100vw, 1501px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1.png 1501w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-300x135.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-1200x538.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-250x112.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-768x344.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/02-1-604x270.png 604w\" alt=\"02-1\" width=\"1501\" height=\"673\" loading=\"lazy\" \/><\/p>\n<p>After clicking \u201cNew Token\u201d, here the users need to enter their API name and click on \u201cSave Token\u201d.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-392993 zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png\" sizes=\"(max-width: 884px) 100vw, 884px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1.png 884w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-300x115.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-250x96.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/03-1-768x294.png 768w\" alt=\"03-1\" width=\"884\" height=\"338\" loading=\"lazy\" \/><\/p>\n<p>The user can see the new API access tokens created and can copy them to be used for module configuration at the OpenCart end.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-392991 size-full zm-zoomer zm-zoomer-in\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png\" sizes=\"(max-width: 1444px) 100vw, 1444px\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1.png 1444w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-300x140.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-1200x561.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-250x117.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/04-1-768x359.png 768w\" alt=\"04-1\" width=\"1444\" height=\"675\" loading=\"lazy\" \/><\/p>\n<p>Admin will set where Webkul UVdesk extension will be shown on the front-end. For this admin has to go to <strong>Design &gt; Layouts<\/strong> then have to select the layout where he wants to show the UVdesk extension.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69017 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Layout\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1349\" height=\"783\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout.png 1349w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout-250x145.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout-300x174.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout-768x446.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/layout-1200x697.png 1200w\" sizes=\"(max-width: 1349px) 100vw, 1349px\" loading=\"lazy\" \/><\/a><\/p>\n<div class=\"alert alert-info\">\n<div>Ticket Management<\/div>\n<\/div>\n<p>For managing and viewing the UVdesk system, admin has to click on <strong>UVdesk<\/strong>\u00a0tab under Dashboard. Here admin can see all the UVdesk tickets and can view and reply on the tickets. Admin can also delete tickets from here. Admin can also use filters to search for any particular ticket.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69010 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Backend Ticket List\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1629\" height=\"1144\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket.png 1629w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket-250x176.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket-300x211.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket-768x539.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-ticket-1200x843.png 1200w\" sizes=\"(max-width: 1629px) 100vw, 1629px\" loading=\"lazy\" \/><\/a><\/p>\n<p>When admin clicks on <strong>View Ticket<\/strong>, admin can see and reply to the ticket from here.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69070 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Free Helpdesk Ticket System\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1349\" height=\"1757\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1.png 1349w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1-191x249.png 191w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1-230x300.png 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1-768x1000.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/admin-view-ticket-1-786x1024.png 786w\" sizes=\"(max-width: 1349px) 100vw, 1349px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Frontend &#8211; Customer Ticket Management<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p style=\"text-align: justify;\">Customer will be able to see the UVdesk extension on the layout page what admin has selected. In this case, admin has selected the Account page so the Ticket List is visible on Account Page. Here customer can see all the tickets that they have created. Customer can also view the ticket page by clicking on the ticket.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69065 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Free Helpdesk Ticket System\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1349\" height=\"1226\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1.png 1349w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1-250x227.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1-300x273.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1-768x698.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-1-1127x1024.png 1127w\" sizes=\"(max-width: 1349px) 100vw, 1349px\" loading=\"lazy\" \/><\/a><\/p>\n<p>When customer opens the ticket page, he can see all the replies made on that ticket and can also respond on the ticket.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-69072 size-full\" style=\"filter: invert(0);\" title=\"UVdesk - Opencart Free Helpdesk Ticket System\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1.png\" alt=\"UVdesk - Opencart Free Helpdesk Ticket System\" width=\"1348\" height=\"1966\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1.png 1348w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1-171x249.png 171w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1-206x300.png 206w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1-768x1120.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/12\/customer-ticket-view-1-702x1024.png 702w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">UVdesk Synchronization<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<div>\n<p style=\"text-align: justify;\">All the updates and replies made on the tickets using the Opencart store will be synchronized in the UVdesk account.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-89647\" style=\"filter: invert(0);\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento.png\" alt=\"UVdesk\" width=\"1022\" height=\"243\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento.png 1022w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-250x59.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-300x71.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2017\/01\/magento-768x183.png 768w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"text-align: justify;\">That\u2019s all for the <strong>UVdesk &#8211; Opencart Free Helpdesk Ticket System<\/strong> module still, have any issues feel free to add a ticket and let us know your views to make the module better\u00a0<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/webkul.uvdesk.com\/<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UVdesk Opencart Free Helpdesk Ticket System integrates UVdesk with Opencart store. Using this add-on admin can manage all the tickets from Opencart store backend. Customers can also respond to tickets from Opencart store&#8217;s front-end. The updates\/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using <a href=\"https:\/\/webkul.com\/blog\/uvdesk-opencart-free-helpdesk-ticket-system\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":112,"featured_media":69024,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[305],"tags":[6899,6896,6892,6894,6893,6897,6895,6898,4229,4230],"class_list":["post-68954","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-opencart","tag-free-opencart-support-ticket","tag-opencart-customer-service-module","tag-opencart-customer-support-ticket-system","tag-opencart-help-desk-extension","tag-opencart-help-desk-extension-free","tag-opencart-help-desk-module","tag-opencart-support-ticket","tag-support-ticket-system-opencart","tag-uvdesk-opencart-free-helpdesk-ticket-system","tag-uvdesk-opencart-inetgration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Opencart Free Helpdesk Ticket System<\/title>\n<meta name=\"description\" content=\"UVdesk Opencart Free Helpdesk Ticket System integrates the UVdesk system to the Opencart store. 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