<\/i>Features<\/h3>\n<\/div>\n\n\n\n- Return merchandise authorization for Magento Marketplace.<\/li>\n
- Buyer, Seller and Admin communication for requested RMA.<\/li>\n
- Registered Buyer can generate RMA for Refund\/Replace.<\/li>\n
- Guest user can generate RMA for Refund\/Replace.<\/li>\n
- The registered customers and guest customers can request RMA to cancel ordered quantity.<\/li>\n
- The guest customers can request RMA to cancel ordered quantity.<\/li>\n
- The admin can do refund for the RMA created for their products.<\/li>\n
- The admin can also cancel the order for their products.<\/li>\n
- Seller can do Full or Partial refund.<\/li>\n
- Allow seller to do online\/offline refund.<\/li>\n<\/ul>\n<\/ul>\n
Note:<\/b> Seller can do online refund only if he installed our Magento Marketplace Paypal Adaptive payment. Please click here to buy this module – Magento Marketplace Paypal Adaptive payment<\/strong><\/a><\/p>\n\n- RMA history for seller and buyer with pagination.<\/li>\n
- Return Policy setting from admin panel.<\/li>\n
- Dynamic selection of items for an order for making RMA request.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n
<\/i>MARKETPLACE MOBILE APP<\/h3>\n<\/div>\n\nMobikul Marketplace<\/b>: Mobikul Marketplace converts your Magento marketplace store into a mobile app. Your customers can easily purchase products on the go. They don\u2019t need to have a laptop or desktop, they can easily explore your store through their smart phones. It will not only benefit the store owner and customer it will benefit the seller\u2019s too. Sellers can see their dashboard, order history and can contact to the admin through the mobile app. So what are you waiting for, you must now have a mobikul marketplace to be a step ahead.<\/p>\n
Highlighted Features:<\/b><\/p>\n\n- Seller Profile.<\/li>\n
- Seller Dashboard.<\/li>\n
- Seller Order History.<\/li>\n
- Market Place Landing Page Where Popular sellers and Description about the marketplace is mentioned.<\/li>\n<\/ul>\n
Note<\/b>: The MOBIKUL Marketplace<\/strong><\/a> Mobile app is a different module. You have to install it separately.<\/p>\n<\/div>\n<\/div>\n\n\n<\/i>Installation<\/h3>\n<\/div>\n\nmagento product return RMA module installation is super easy you need to move app, skin folder in Magento root directory that\u2019s it as per the screenshot.<\/p>\n
![\"magento](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/08\/mp_rma.png\")
<\/a><\/p>\nAfter moving both the folder flush the cache from Magento admin module. Under system > cache management.<\/p>\n
![\"cache\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/03\/cache-management7.png\")
<\/a><\/p>\nAfter those primary step you just need to configure the module.<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>Configuration<\/h3>\n<\/div>\n\nAfter successful installation of the module buyer will be able to see the new tab in my account section of Magento user account.<\/p>\n
![\"rma01\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2013\/09\/rma01.png\")
<\/a><\/p>\n1.<\/strong> buyer can create a new RMA request based on his order as given in screenshot.<\/p>\n![\"rma_terms\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/04\/rma_terms.png\")
<\/a><\/p>\nCustomer can generate New RMA using Request New RMA. After the selection of required order and products, customer can upload the multiple images, specify resolution type as Refund or Replace, delivery status, enter the consignment number if product delivery status will be \u201cDelivered\u201d.<\/p>\n
![\"rma_new_req\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/new_rma.png\")
<\/a><\/p>\n2.<\/strong> Now after filing RMA for a product buyer can see status of RMA and message to seller and can solve the RMA if he meets satisfaction level as in given screenshot.<\/p>\n![\"Selection_002\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/buyer_rma.png\")
<\/a><\/p>\n3.<\/strong> Seller can see the all RMA and can enter number of days up to which customer can request for RMA after placing the order.<\/p>\n![\"rma_seller_list\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/setting.png\")
<\/a><\/p>\nSeller\u2019s requested RMA list with view option.<\/p>\n
![](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/all_rma.png\")
<\/a><\/p>\nIf \u201cAllow Seller to enter days\u201d option is enabled from admin then seller can enter number of days up to which customer can request for RMA after placing the order. If number of days will exceed from order date to RMA requesting date then customer can not request RMA of that order.<\/p>\n
![](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/dates.png\")
<\/a><\/p>\n4.<\/strong> Seller\u2019s requested RMA View here seller can change status of RMA and can message to the buyer like in given below snapshot. Refund can be done by Full Or Partial both using online (online refund option will be available only if the payment of this order has done through our Payment module- Magento Marketplace Paypal Adaptive Payment. Please click here to buy this module – Magento Marketplace Paypal Adaptive payment<\/strong><\/a> ) or offline methods.<\/p>\n![\"rma_seller_chngstatustocancel\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/seller_rma.png\")
<\/a><\/p>\nThe seller can send the message to the buyer.<\/p>\n
![\"rma_seller_msgtobuyer\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/message.png\")
<\/a><\/p>\nThe Registered User can request the RMA to cancel ordered items if the invoice is not created. For cancelling the order, the guest user can select product quantity for which they want to cancel the order, upload images and select RMA reason.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/cancel-1.png\")
<\/a><\/p>\nThe seller can change “Change Seller RMA Status” as Cancelled.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/cancel2.png\")
<\/a><\/p>\nNow the registered user can see RMA Status as \u201cSolved\u201d and Seller Status as \u201cCancelled\u201d.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/cancel3.png\")
<\/a><\/p>\nThe buyer can see their refund details under \u201cMy Orders > View Order >Refunds\u201d. Buyer can also print refund.<\/p>\n
![](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/buyer_refund.png\")
<\/a><\/p>\nThe seller can also view the refund details under \u201cMy Order History\u201d.<\/p>\n
![](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/seller_refund.png\")
<\/a><\/p>\n<\/div>\n<\/div>\n\n\n<\/i>Admin Management<\/h3>\n<\/div>\n\nAdmin can also manage and communicate with buyer regarding that particular order.<\/p>\n
1.<\/strong> Set Return Policy from admin panel->Marketplace Management->RMA System->Setting. Admin can enable\/disable setting for RMA Message Notification to Admin and Seller to Enter Days.<\/p>\n![\"rma06\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/admin.png\")
<\/a><\/p>\n2.<\/strong> Add\/Manage\/Delete Reason for RMA from admin panel->Marketplace Management->RMA System->Reason like<\/p>\n![\"rma_admin_reasongrid\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/04\/rma_admin_reasongrid.png\")
<\/a><\/p>\n3.<\/strong> See Grid for all RMA from admin panel->Marketplace Management-> RMA System-> All RMA.<\/p>\n![\"rma_admingrid\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2014\/04\/rma_admingrid.png\")
<\/a><\/p>\n4.<\/strong> View RMA and manage from admin panel. Admin can change the RMA status and send message to the buyer.<\/p>\n![\"rma_admin_detail\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/admin_rma2.png\")
<\/a>
\n![](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/conversation.png\")
<\/a><\/p>\nAdmin can see the Product details for which RMA has been placed.<\/p>\n
![](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/09\/product_details.png\")
<\/a><\/p>\n<\/div>\n<\/div>\n\n\n<\/i>RMA for Guest Users<\/h3>\n<\/div>\n\nThis module also allows RMA feature for the Guest Users. The guest customer can find the “RMA Returns” link at the footer of the Marketplace.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/1-2.png\")
<\/a><\/p>\nWhen the Guest User, clicks on “RMA Returns” then a new page comes where the guest user will enter order id and email address.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/2-2.png\")
<\/a><\/p>\nThe buyer can create a new RMA request based on his order as given in screenshot.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/3-2.png\")
<\/a><\/p>\nAfter the selection of required order and products, customer can upload the multiple images, specify resolution type as Refund or Replace, delivery status, enter the consignment number if product delivery status will be \u201cDelivered\u201d.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/4-1.png\")
<\/a><\/p>\nNow after filing RMA for a product, buyer can see status of RMA and send message to seller and can solve the RMA.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/5-5.png\")
<\/a><\/p>\nThe seller can see RMA request by the Guest User in the RMA Grid like the image below.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/6-3.png\")
<\/a><\/p>\nThe seller can change status of RMA and can message to the buyer, can return the shipment, can do partial or full refund.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/7-2.png\")
<\/a><\/p>\nWhen the seller accpet the RMA request and refund the amount, then the customer can see RMA details like the image below.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/8-2.png\")
<\/a><\/p>\nThe admin can see RMA request for their products under Marketplace Management > RMA System > All RMA<\/b><\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/10-1.png\")
<\/a><\/p>\nThe customer can request RMA for Admin’s product also. The customer can upload the multiple images, specify resolution type as Refund or Replace, delivery status, enter the consignment number if product delivery status will be \u201cDelivered\u201d.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/9-2.png\")
<\/a><\/p>\nThe Guest User can request the RMA to cancel ordered items if the invoice is not created. For cancelling the order, the guest user can select product quantity for which they want to cancel the order, upload images and select RMA reason.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/guest1.png\")
<\/a><\/p>\nThe seller can change “Change Seller RMA Status” as Cancelled.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/guest2.png\")
<\/a><\/p>\nNow the guest user can see RMA Status as \u201cSolved\u201d and Seller Status as \u201cCancelled\u201d.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/guest3.png\")
<\/a><\/p>\nThe admin can change status of RMA and can message to the buyer, can return the shipment, can do partial or full refund.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/11.png\")
<\/a><\/p>\nAfter the refund, the buyer can see RMA status as “Solved” and message from the admin.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/13.png\")
<\/a><\/p>\nThe admin can see the Solved RMA like the image below.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/12-2.png\")
<\/a><\/p>\nThe admin can see the credit memo like the image below.<\/p>\n
![\"\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/14.png\")
<\/a><\/p>\nThat\u2019s all for the Magento Marketplace Product Return RMA Module, still have any issue feel free to add a ticket and let us know your views to make the module better\u00a0https:\/\/webkul.uvdesk.com\/en\/<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
- \n
- Return merchandise authorization for Magento Marketplace.<\/li>\n
- Buyer, Seller and Admin communication for requested RMA.<\/li>\n
- Registered Buyer can generate RMA for Refund\/Replace.<\/li>\n
- Guest user can generate RMA for Refund\/Replace.<\/li>\n
- The registered customers and guest customers can request RMA to cancel ordered quantity.<\/li>\n
- The guest customers can request RMA to cancel ordered quantity.<\/li>\n
- The admin can do refund for the RMA created for their products.<\/li>\n
- The admin can also cancel the order for their products.<\/li>\n
- Seller can do Full or Partial refund.<\/li>\n
- Allow seller to do online\/offline refund.<\/li>\n<\/ul>\n<\/ul>\n
Note:<\/b> Seller can do online refund only if he installed our Magento Marketplace Paypal Adaptive payment. Please click here to buy this module – Magento Marketplace Paypal Adaptive payment<\/strong><\/a><\/p>\n
- \n
- RMA history for seller and buyer with pagination.<\/li>\n
- Return Policy setting from admin panel.<\/li>\n
- Dynamic selection of items for an order for making RMA request.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n
<\/i>MARKETPLACE MOBILE APP<\/h3>\n<\/div>\n
\nMobikul Marketplace<\/b>: Mobikul Marketplace converts your Magento marketplace store into a mobile app. Your customers can easily purchase products on the go. They don\u2019t need to have a laptop or desktop, they can easily explore your store through their smart phones. It will not only benefit the store owner and customer it will benefit the seller\u2019s too. Sellers can see their dashboard, order history and can contact to the admin through the mobile app. So what are you waiting for, you must now have a mobikul marketplace to be a step ahead.<\/p>\n
Highlighted Features:<\/b><\/p>\n
- \n
- Seller Profile.<\/li>\n
- Seller Dashboard.<\/li>\n
- Seller Order History.<\/li>\n
- Market Place Landing Page Where Popular sellers and Description about the marketplace is mentioned.<\/li>\n<\/ul>\n
Note<\/b>: The MOBIKUL Marketplace<\/strong><\/a> Mobile app is a different module. You have to install it separately.<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>Installation<\/h3>\n<\/div>\n
\nmagento product return RMA module installation is super easy you need to move app, skin folder in Magento root directory that\u2019s it as per the screenshot.<\/p>\n
<\/a><\/p>\nAfter moving both the folder flush the cache from Magento admin module. Under system > cache management.<\/p>\n
<\/a><\/p>\nAfter those primary step you just need to configure the module.<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>Configuration<\/h3>\n<\/div>\n
\nAfter successful installation of the module buyer will be able to see the new tab in my account section of Magento user account.<\/p>\n
<\/a><\/p>\n1.<\/strong> buyer can create a new RMA request based on his order as given in screenshot.<\/p>\n
<\/a><\/p>\nCustomer can generate New RMA using Request New RMA. After the selection of required order and products, customer can upload the multiple images, specify resolution type as Refund or Replace, delivery status, enter the consignment number if product delivery status will be \u201cDelivered\u201d.<\/p>\n
<\/a><\/p>\n2.<\/strong> Now after filing RMA for a product buyer can see status of RMA and message to seller and can solve the RMA if he meets satisfaction level as in given screenshot.<\/p>\n
<\/a><\/p>\n3.<\/strong> Seller can see the all RMA and can enter number of days up to which customer can request for RMA after placing the order.<\/p>\n
<\/a><\/p>\nSeller\u2019s requested RMA list with view option.<\/p>\n
<\/a><\/p>\nIf \u201cAllow Seller to enter days\u201d option is enabled from admin then seller can enter number of days up to which customer can request for RMA after placing the order. If number of days will exceed from order date to RMA requesting date then customer can not request RMA of that order.<\/p>\n
<\/a><\/p>\n4.<\/strong> Seller\u2019s requested RMA View here seller can change status of RMA and can message to the buyer like in given below snapshot. Refund can be done by Full Or Partial both using online (online refund option will be available only if the payment of this order has done through our Payment module- Magento Marketplace Paypal Adaptive Payment. Please click here to buy this module – Magento Marketplace Paypal Adaptive payment<\/strong><\/a> ) or offline methods.<\/p>\n
<\/a><\/p>\nThe seller can send the message to the buyer.<\/p>\n
<\/a><\/p>\nThe Registered User can request the RMA to cancel ordered items if the invoice is not created. For cancelling the order, the guest user can select product quantity for which they want to cancel the order, upload images and select RMA reason.<\/p>\n
<\/a><\/p>\nThe seller can change “Change Seller RMA Status” as Cancelled.<\/p>\n
<\/a><\/p>\nNow the registered user can see RMA Status as \u201cSolved\u201d and Seller Status as \u201cCancelled\u201d.<\/p>\n
<\/a><\/p>\nThe buyer can see their refund details under \u201cMy Orders > View Order >Refunds\u201d. Buyer can also print refund.<\/p>\n
<\/a><\/p>\nThe seller can also view the refund details under \u201cMy Order History\u201d.<\/p>\n
<\/a><\/p>\n<\/div>\n<\/div>\n\n\n<\/i>Admin Management<\/h3>\n<\/div>\n
\nAdmin can also manage and communicate with buyer regarding that particular order.<\/p>\n
1.<\/strong> Set Return Policy from admin panel->Marketplace Management->RMA System->Setting. Admin can enable\/disable setting for RMA Message Notification to Admin and Seller to Enter Days.<\/p>\n
<\/a><\/p>\n2.<\/strong> Add\/Manage\/Delete Reason for RMA from admin panel->Marketplace Management->RMA System->Reason like<\/p>\n
<\/a><\/p>\n3.<\/strong> See Grid for all RMA from admin panel->Marketplace Management-> RMA System-> All RMA.<\/p>\n
<\/a><\/p>\n4.<\/strong> View RMA and manage from admin panel. Admin can change the RMA status and send message to the buyer.<\/p>\n
<\/a>
\n<\/a><\/p>\nAdmin can see the Product details for which RMA has been placed.<\/p>\n
<\/a><\/p>\n<\/div>\n<\/div>\n\n\n<\/i>RMA for Guest Users<\/h3>\n<\/div>\n
\nThis module also allows RMA feature for the Guest Users. The guest customer can find the “RMA Returns” link at the footer of the Marketplace.<\/p>\n
<\/a><\/p>\nWhen the Guest User, clicks on “RMA Returns” then a new page comes where the guest user will enter order id and email address.<\/p>\n
<\/a><\/p>\nThe buyer can create a new RMA request based on his order as given in screenshot.<\/p>\n
<\/a><\/p>\nAfter the selection of required order and products, customer can upload the multiple images, specify resolution type as Refund or Replace, delivery status, enter the consignment number if product delivery status will be \u201cDelivered\u201d.<\/p>\n
<\/a><\/p>\nNow after filing RMA for a product, buyer can see status of RMA and send message to seller and can solve the RMA.<\/p>\n
<\/a><\/p>\nThe seller can see RMA request by the Guest User in the RMA Grid like the image below.<\/p>\n
<\/a><\/p>\nThe seller can change status of RMA and can message to the buyer, can return the shipment, can do partial or full refund.<\/p>\n
<\/a><\/p>\nWhen the seller accpet the RMA request and refund the amount, then the customer can see RMA details like the image below.<\/p>\n
<\/a><\/p>\nThe admin can see RMA request for their products under Marketplace Management > RMA System > All RMA<\/b><\/p>\n
<\/a><\/p>\nThe customer can request RMA for Admin’s product also. The customer can upload the multiple images, specify resolution type as Refund or Replace, delivery status, enter the consignment number if product delivery status will be \u201cDelivered\u201d.<\/p>\n
<\/a><\/p>\nThe Guest User can request the RMA to cancel ordered items if the invoice is not created. For cancelling the order, the guest user can select product quantity for which they want to cancel the order, upload images and select RMA reason.<\/p>\n
<\/a><\/p>\nThe seller can change “Change Seller RMA Status” as Cancelled.<\/p>\n
<\/a><\/p>\nNow the guest user can see RMA Status as \u201cSolved\u201d and Seller Status as \u201cCancelled\u201d.<\/p>\n
<\/a><\/p>\nThe admin can change status of RMA and can message to the buyer, can return the shipment, can do partial or full refund.<\/p>\n
<\/a><\/p>\nAfter the refund, the buyer can see RMA status as “Solved” and message from the admin.<\/p>\n
<\/a><\/p>\nThe admin can see the Solved RMA like the image below.<\/p>\n
<\/a><\/p>\nThe admin can see the credit memo like the image below.<\/p>\n
<\/a><\/p>\nThat\u2019s all for the Magento Marketplace Product Return RMA Module, still have any issue feel free to add a ticket and let us know your views to make the module better\u00a0https:\/\/webkul.uvdesk.com\/en\/<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
- \n