{"id":55971,"date":"2016-07-29T11:49:41","date_gmt":"2016-07-29T11:49:41","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=55971"},"modified":"2024-09-06T08:59:33","modified_gmt":"2024-09-06T08:59:33","slug":"shopify-multivendor-marketplace-ask-question","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/shopify-multivendor-marketplace-ask-question\/","title":{"rendered":"Multivendor Marketplace for Shopify | Ask a Question"},"content":{"rendered":"\n<p>Multivendor Marketplace app for Shopify now has the much-awaited &#8220;ask a question&#8221; feature. Now customers can ask questions related to the products directly from the vendors of the products. <\/p>\n\n\n\n<p>With Multivendor Marketplace app Ask Question both admin and\u00a0vendors will be able to view and answer the questions asked.<\/p>\n\n\n\n<p>And admin can view the whole conversation history between buyers and sellers and much more.<\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#fcfbd9\">As we have updated the theme of our<br><a aria-label=\"Multi Vendor Marketplace app for Shopify (opens in a new tab)\" href=\"https:\/\/webkul.com\/blog\/shopify-multivendor-marketplace-new-theme-launched\/\" target=\"_blank\" rel=\"noreferrer noopener\">Multi Vendor Marketplace app for Shopify<\/a>,<\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#fcfbd9\">so please head over to the provided link to get the updated blog for this app:<br><a aria-label=\"Multivendor Marketplace app for Shopify- Ask a Question- New Theme  (opens in a new tab)\" href=\"https:\/\/webkul.com\/blog\/shopify-multivendor-marketplace-ask-question-new-theme\/\" target=\"_blank\" rel=\"noreferrer noopener\">Multivendor Marketplace app for Shopify- Ask a Question- New Theme <\/a><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Features<\/h3><\/div><div class=\"margin-bottom-50\">\n<ul class=\"wp-block-list\">\n<li>Let your customers ask the questions directly to\u00a0sellers.<\/li>\n\n\n\n<li>Sellers will have an added menu option in their panel\u00a0to view asked questions.<\/li>\n\n\n\n<li>Also, have a History of questions asked and answers replied.<\/li>\n\n\n\n<li>Admin can view all the communications between buyer and seller.<\/li>\n\n\n\n<li>Admin can also edit all the frontend labels for ask a question tab.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Multivendor Marketplace Ask a Question Configuration<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>To enable this feature you have to visit the &#8220;featured app&#8221; section and enable the ask a question feature.<\/p>\n\n\n\n<p>You will then be redirected to here and you have to approve the payment which will be in addition to over and above your monthly plan of Multivendor App.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1347\" height=\"1456\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm1.png\" alt=\"askmemvm1\" class=\"wp-image-56162\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm1.png 1347w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm1-230x249.png 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm1-278x300.png 278w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm1-768x830.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm1-947x1024.png 947w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the payment is accepted, the two menus of configuration will start getting displayed on your multi-vendor app&#8217;s main menu.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask a question configuration &amp; Ask a question<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ASK A QUESTION &#8211; CONFIGURATION<\/strong><\/h2>\n\n\n\n<p>This configuration is divided into two parts :<br><strong>->Label Setting\u00a0:<\/strong> <\/p>\n\n\n\n<p>Where admin can edit or change all the labels for the front end.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1347\" height=\"1867\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm2.png\" alt=\"askmemvm2\" class=\"wp-image-56163\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm2.png 1347w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm2-180x249.png 180w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm2-216x300.png 216w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm2-768x1064.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm2-739x1024.png 739w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>&#8211;>Backend Setting: To display ask a question on the front end, copy the given codes from this section to the respective liquid file as stated.\u00a0<\/p>\n\n\n\n<p>You have to Copy the below-given code and paste it to product.liquid &amp; Customers\/account.liquid file respectively just stated in the image.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1347\" height=\"624\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm3.png\" alt=\"askmemvm3\" class=\"wp-image-56164\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm3.png 1347w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm3-250x116.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm3-300x139.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm3-768x356.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm3-1200x556.png 1200w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>To get \u201cAsk a Question\u201d Button displayed on the product description page for selected products, follow the below process :<\/strong><\/p>\n\n\n\n<p>Click on Online Store.<br> Go To Themes.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10.jpeg\"><img decoding=\"async\" width=\"1300\" height=\"670\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10.jpeg\" alt=\"10\" class=\"wp-image-32153\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10.jpeg 1300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10-250x129.jpeg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10-300x155.jpeg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10-1200x618.jpeg 1200w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Click on Customize Theme button on the top right.<\/p>\n\n\n\n<p>Select the Edit HTML\/CSS button from the Theme Option on Top Left.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11.jpeg\"><img decoding=\"async\" width=\"1235\" height=\"294\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11.jpeg\" alt=\"11\" class=\"wp-image-32154\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11.jpeg 1235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11-250x60.jpeg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11-300x71.jpeg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11-1200x286.jpeg 1200w\" sizes=\"(max-width: 1235px) 100vw, 1235px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Select Product.liquid file from the Templates or Snippet where you want to show the link<\/p>\n\n\n\n<p>Paste the code for product.liquid file anywhere you want the \u201cAsk a question\u201d Button &amp; then click on save button to save the changes:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12.jpeg\"><img decoding=\"async\" width=\"1300\" height=\"670\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12.jpeg\" alt=\"12\" class=\"wp-image-32163\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12.jpeg 1300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12-250x129.jpeg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12-300x155.jpeg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12-1200x618.jpeg 1200w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Then, paste the code for Customers\/account.liquid file anywhere you want the button &amp; then click on save button to save the changes:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13.jpeg\"><img decoding=\"async\" width=\"1300\" height=\"670\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13.jpeg\" alt=\"13\" class=\"wp-image-32165\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13.jpeg 1300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13-250x129.jpeg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13-300x155.jpeg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13-1200x618.jpeg 1200w\" sizes=\"(max-width: 1300px) 100vw, 1300px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Now the Ask a Question button will be visible on the product description page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Multivendor Marketplace Ask a Question app&nbsp;for Shopify<\/strong><\/h2>\n\n\n\n<p>This section of multivendor-marketplace &#8216;ask a question&#8217; that will show the list of all the questions asked by the customers and their replies sent by the vendors.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1347\" height=\"1532\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm4.png\" alt=\"askmemvm4\" class=\"wp-image-56178\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm4.png 1347w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm4-219x249.png 219w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm4-264x300.png 264w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm4-768x873.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/askmemvm4-900x1024.png 900w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once click on view button admin can view the question, its history and can send the reply as well.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1347\" height=\"1532\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/asmemvm5.png\" alt=\"asmemvm5\" class=\"wp-image-56179\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/asmemvm5.png 1347w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/asmemvm5-219x249.png 219w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/asmemvm5-264x300.png 264w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/asmemvm5-768x873.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/07\/asmemvm5-900x1024.png 900w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>An exactly similar section to this one will there in the vendor panel for him to view the questions asked and to reply to those questions.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">front end<\/h3><\/div><div class=\"margin-bottom-50\">\n<figure class=\"wp-block-image\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/14.jpeg\"><img decoding=\"async\" width=\"768\" height=\"501\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/14.jpeg\" alt=\"14\" class=\"wp-image-32166\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/14.jpeg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/14-250x163.jpeg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/14-300x196.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<p>Once you will click on \u201cAsk a Question\u201d button, a new window will open for you to enter the question and other details:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/15.jpeg\"><img decoding=\"async\" width=\"550\" height=\"558\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/15.jpeg\" alt=\"15\" class=\"wp-image-32167\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/15.jpeg 550w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/15-245x249.jpeg 245w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/15-296x300.jpeg 296w\" sizes=\"(max-width: 550px) 100vw, 550px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>Also, the Customer can view the history of all the questions asked from the merchant regarding any product on the store by clicking on Ask a question.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184.png\"><img decoding=\"async\" width=\"1305\" height=\"1846\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184.png\" alt=\"18\" class=\"wp-image-32184\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184.png 1305w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184-176x249.png 176w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184-212x300.png 212w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184-724x1024.png 724w\" sizes=\"(max-width: 1305px) 100vw, 1305px\" loading=\"lazy\" \/><\/a><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Demo<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Further, find the below link and credentials to use the demo of Multivendor Marketplace App for Shopify: <a rel=\"noreferrer noopener\" href=\"https:\/\/multivendor-marketplace-5.myshopify.com\/pages\/seller-profile\" target=\"_blank\">https:\/\/multivendor-marketplace-5.myshopify.com\/pages\/demo<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\"><strong>support<\/strong><\/h3><\/div><div class=\"margin-bottom-50\">\n<p><strong>Moreover, if you need any kind of support\/Consultancy then please raise a ticket at:<\/strong><\/p>\n\n\n\n<p><strong> <a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com\/<\/a> or drop a mail at support@webkul.com<\/strong><\/p>\n\n\n\n<p>Thanks for reading this blog!!! \ud83d\ude42<\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Multivendor Marketplace app for Shopify now has the much-awaited &#8220;ask a question&#8221; feature. Now customers can ask questions related to the products directly from the vendors of the products. With Multivendor Marketplace app Ask Question both admin and\u00a0vendors will be able to view and answer the questions asked. And admin can view the whole conversation <a href=\"https:\/\/webkul.com\/blog\/shopify-multivendor-marketplace-ask-question\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":62,"featured_media":56457,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15591,841],"tags":[3451,3454,3450,3455,3453,837,3452],"class_list":["post-55971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base-multivendor-marketplace","category-shopify","tag-ask-a-question-in-multivendor","tag-marketplace-app-of-shopify","tag-marketplace-app-with-ask-a-question-feature","tag-multi-seller-app-with-ask-a-question-feature","tag-multivendor-marketplace-app","tag-shopify","tag-shopify-ask-a-question"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shopify Multivendor Marketplace app Ask 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