1.1 Odoo 20 Lets You Talk to the AI Agent<\/strong><\/h3>\n\n\n\nAI Agents can now interact directly with Odoo data and complete tasks, and users can talk to the AI Agent using natural voice commands instead of typing.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nAI Agents for business operations:<\/strong> agents retrieve information and perform actions inside Odoo without the user manually navigating through multiple screens.<\/li>\n\n\n\nVoice-based interaction:<\/strong> users can speak to the AI Agent in natural language, which is faster and more convenient than typing for routine tasks.<\/li>\n\n\n\nAI-powered automation:<\/strong> AI plugs into automated workflows, cutting down repetitive manual activity.<\/li>\n<\/ul>\n\n\n\n1.2 Odoo 20 Brings AI Help to Non-Accountants<\/strong><\/h3>\n\n\n\nOdoo 20 adds AI assistance for everyday accounting tasks, aimed at people who are not trained accountants, so small business owners can handle basic bookkeeping without waiting on a specialist.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nGuided bookkeeping:<\/strong> AI walks non-finance users through routine accounting tasks step by step.<\/li>\n\n\n\nFewer errors:<\/strong> AI suggestions reduce mistakes that come from unfamiliarity with accounting rules.<\/li>\n\n\n\nFaster day-to-day accounting:<\/strong> routine entries and checks are completed without a specialist’s involvement.<\/li>\n<\/ul>\n\n\n\n1.3 Odoo 20 Adds AI to Website Building and Support<\/strong><\/h3>\n\n\n\nAI assistance now spreads into Website building and Helpdesk, well beyond the content-writing role it had in Odoo 19.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nContent and layout help:<\/strong> AI can draft page text and suggest structure while you edit a website.<\/li>\n\n\n\nFaster helpdesk replies:<\/strong> AI helps draft consistent responses to common support tickets.<\/li>\n\n\n\nBuilds on Odoo 19’s SEO tools:<\/strong> extends the automatic SEO checks Odoo 19 already had.<\/li>\n<\/ul>\n\n\n\n1.4 Odoo 20 Lets AI Create and Update Records<\/strong><\/h3>\n\n\n\nOdoo 20 lets AI directly create or update records inside the system, something Odoo 19 did not offer, cutting down on repetitive manual data entry across applications.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nAutomatic record updates:<\/strong> AI updates fields based on triggers you define.<\/li>\n\n\n\nLess manual data entry:<\/strong> routine record creation no longer needs to be done by hand every time.<\/li>\n\n\n\nBuilds on AI server actions:<\/strong> extends the AI server actions Odoo 19 introduced so AI can act on records directly.<\/li>\n<\/ul>\n\n\n\n1.5 Odoo 20 Adds a Timesheet Assistant That Logs Hours for You<\/strong><\/h3>\n\n\n\nA new Timesheet Assistant watches activity across Odoo tabs and suggests timesheet entries automatically, though it needs a local Odoo app installed on your computer.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nSuggested timesheet entries:<\/strong> the assistant identifies activities that likely need time recorded.<\/li>\n\n\n\nLess end-of-day reconstruction:<\/strong> employees don’t have to remember everything they worked on.<\/li>\n\n\n\nBetter accuracy:<\/strong> more complete timesheets support project profitability analysis.<\/li>\n<\/ul>\n\n\n\n2. Sales & CRM Improvements in Odoo 20<\/strong><\/h2>\n\n\n\n2.1 New Sales Dashboard and Direct Templates<\/strong><\/h3>\n\n\n\nA more centralized Sales dashboard shows quotations, orders, deliveries, invoices, and performance in one place, with a dropdown for admins to pick a template directly.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nCentralized sales information:<\/strong> no need to check multiple screens for pending work.<\/li>\n\n\n\nFaster quoting:<\/strong> templates can be applied straight from the dashboard.<\/li>\n\n\n\nBetter monitoring:<\/strong> managers get a clearer overview of current activity.<\/li>\n<\/ul>\n\n\n\n2.2 Odoo 20 Adds Product Images and a Quote Calculator<\/strong><\/h3>\n\n\n\nQuotations can now show product images for easier identification, and a built-in quote calculator handles more complex pricing without leaving the quote screen.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nVisual identification:<\/strong> customers recognize products at a glance, including in PDF quotes.<\/li>\n\n\n\nFaster pricing:<\/strong> multiple pricing components can be calculated in one place.<\/li>\n\n\n\nLess manual work:<\/strong> fewer calculations done outside of Odoo before quoting.<\/li>\n<\/ul>\n\n\n\n<\/p>\n\n\n\n
2.3 Package Pricing and a Dedicated Exchange Option<\/strong><\/h3>\n\n\n\nOdoo 20 adds package-based pricing (single units, packs, boxes), reusable quotation section templates, and a dedicated Exchange option during returns.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nFlexible packaging:<\/strong> different prices for a Pack of 1 versus a Pack of 2, for example.<\/li>\n\n\n\nReusable sections:<\/strong> consistent quotes without rebuilding the same items each time.<\/li>\n\n\n\nReturn or Exchange:<\/strong> both options appear together when starting a return.<\/li>\n<\/ul>\n\n\n\n<\/p>\n\n\n\n
2.4 CRM Leads Now Flow In From More Sources<\/strong><\/h3>\n\n\n\nCRM now pulls leads from more sources into one workflow, reducing manual entry.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nMultiple lead sources:<\/strong> website forms, email replies, meetings, surveys, business cards, imported files.<\/li>\n\n\n\nCentralized lead management:<\/strong> everything lands in the same pipeline.<\/li>\n\n\n\nLess manual entry:<\/strong> leads are captured automatically instead of created by hand.<\/li>\n<\/ul>\n\n\n\n2.5 Odoo 20 Adds a Marketplaces Menu for Every Channel<\/strong><\/h3>\n\n\n\nA new Marketplaces menu in the Sales module groups all marketplace channels in one place, with each platform getting its own submenu, such as Amazon (Accounts, Offers), Lazada (Shops).<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nCentralized channel view:<\/strong> manage Amazon, Lazada, and Shopee from one menu.<\/li>\n\n\n\nPlatform-specific submenus:<\/strong> each marketplace keeps its own accounts and settings.<\/li>\n\n\n\nEasier multi-channel selling:<\/strong> less switching between separate apps or tabs.<\/li>\n<\/ul>\n\n\n\n3. Inventory, Purchase & Manufacturing<\/strong><\/h2>\n\n\n\n3.1 A Redesigned Purchase Order Screen<\/strong><\/h3>\n\n\n\nThe Purchase app gets a cleaner interface, and expected arrival dates can be recalculated with one click when a deadline has passed, using the product lead time and current date.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nCleaner interface:<\/strong> purchasing information is more structured and easier to find.<\/li>\n\n\n\nImproved product selection:<\/strong> product information is easier to access while preparing an order.<\/li>\n\n\n\nFlexible tax handling:<\/strong> tax-inclusive and tax-exclusive pricing applied more easily.<\/li>\n<\/ul>\n\n\n\n3.2 Lot Numbers and Order Splitting, Now Automated<\/strong><\/h3>\n\n\n\nLot numbers can now be assigned automatically once a manufacturing order finishes, ongoing orders can be split across shifts or priorities, and subcontracting connects more closely with purchasing.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nAutomatic lot numbers:<\/strong> assigned on production completion, with fewer manual tracking steps.<\/li>\n\n\n\nSplit ongoing orders:<\/strong> divide large orders into manageable batches.<\/li>\n\n\n\nCloser subcontracting link:<\/strong> external production connects more tightly with purchasing and inventory.<\/li>\n<\/ul>\n\n\n\n3.3 Odoo 20 Adds a Kanban View for Planning<\/strong><\/h3>\n\n\n\nOdoo 20 adds a Kanban view for planning, so teams can view and analyze work orders visually and simply drag and drop them between stages.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nVisual planning:<\/strong> work orders are easier to scan at a glance than in a list view.<\/li>\n\n\n\nDrag-and-drop scheduling:<\/strong> move work orders between stages without opening each one.<\/li>\n\n\n\nBetter team overview:<\/strong> managers get a quicker read on where production stands.<\/li>\n<\/ul>\n\n\n\n3.4 Company-Specific Delivery Lead Time and Subcontracting on RFQ<\/strong><\/h3>\n\n\n\nOdoo 20 allows the same product to have different delivery lead times for different companies in a multi-company setup. <\/p>\n\n\n\n
It also adds a subcontracting option directly on service-type products through order-triggered creation.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nPer-company lead times:<\/strong> each company keeps its own delivery schedule for the same product.<\/li>\n\n\n\nSubcontracting on RFQ:<\/strong> service-type products can trigger subcontracted production directly.<\/li>\n\n\n\nClearer purchase-cost visibility:<\/strong> vendor cost and product unit cost are shown side by side in the catalog.<\/li>\n<\/ul>\n\n\n\n4. Accounting Improvements in Odoo 20<\/strong><\/h2>\n\n\n\n4.1 Parent Accounts Replace the Old Account Groups<\/strong><\/h3>\n\n\n\nOdoo 20 replaces the previous Account Groups feature with a parent-child structure through a new Parent Account field, so businesses can organize their Chart of Accounts more clearly.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nHierarchical structure:<\/strong> group accounts under a parent account for easier organization.<\/li>\n\n\n\nClearer financial reporting:<\/strong> a structured hierarchy makes financial data easier to read.<\/li>\n\n\n\nSimpler management:<\/strong> large Charts of Accounts become easier to maintain.<\/li>\n<\/ul>\n\n\n\n4.2 Odoo 20 Adds a No-Depreciation Option for Assets<\/strong><\/h3>\n\n\n\nA new No Depreciation method covers assets that don’t need a depreciation schedule, and users can now pick the depreciation model directly on a vendor bill line.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nFlexible asset setup:<\/strong> record assets without generating depreciation journal entries.<\/li>\n\n\n\nFaster asset configuration:<\/strong> no separate step needed after recording the purchase.<\/li>\n\n\n\nModel selection on the bill:<\/strong> choose the right depreciation treatment right where the purchase is recorded.<\/li>\n<\/ul>\n\n\n\n4.3 Bulk Draft Reset<\/strong><\/h3>\n\n\n\nOdoo 20 allows users to select multiple posted invoices or bills and reset them all to Draft status in a single action.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nBulk correction:<\/strong> several documents can be moved back to Draft at once.<\/li>\n\n\n\nLess repetitive work:<\/strong> no need to open and edit each document individually.<\/li>\n\n\n\nEasier correction:<\/strong> changes can be made before reposting the documents.<\/li>\n<\/ul>\n\n\n\n4.4 Period Comparisons and a New Product Margin Report<\/strong><\/h3>\n\n\n\nFinancial reports like the Balance Sheet and Profit and Loss now support amount or percentage comparisons between periods, and a new Product Margin Report shows product-level profitability.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nAmount and percentage comparison:<\/strong> spot growth or decline quickly between reporting periods.<\/li>\n\n\n\nDetailed margin data:<\/strong> average selling price, cost of goods sold, expected and actual margin.<\/li>\n\n\n\nFilterable results:<\/strong> filter the margin report by date range and invoice status.<\/li>\n<\/ul>\n\n\n\n4.5 Simplifies Journals and Splits Categories by Company<\/strong><\/h3>\n\n\n\nCreating journals is simpler with a dedicated selection interface for Bank, Card, Cash, Miscellaneous, Sales, and Purchase, and product categories are now company-specific .<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nGuided journal creation:<\/strong> clear descriptions and visual cues for each journal type.<\/li>\n\n\n\nCompany-specific categories:<\/strong> previously shared categories now separate by company.<\/li>\n\n\n\nBetter multi-company organization:<\/strong> logistics and inventory valuation settings are grouped more sensibly.<\/li>\n<\/ul>\n\n\n\n5. Project, CRM, Field Service & HR<\/strong><\/h2>\n\n\n\n5.1 CRM Opportunities Turn Into Projects Instantly<\/strong><\/h3>\n\n\n\nA confirmed CRM opportunity can be turned directly into a project using a template, and a new Project Roles menu clarifies team responsibilities.<\/p>\n\n\n\n
Key improvements include:<\/strong><\/p>\n\n\n\n\nCreate a project from an opportunity:<\/strong> no rebuilding project details from scratch.<\/li>\n\n\n\nUse project templates:<\/strong> start from a predefined structure.<\/li>\n\n\n\nDefined roles:<\/strong> assign Project Manager, Developer, and other roles clearly.<\/li>\n<\/ul>\n\n\n\n
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