{"id":553825,"date":"2026-09-09T07:40:52","date_gmt":"2026-09-09T07:40:52","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=553825"},"modified":"2026-09-09T09:00:19","modified_gmt":"2026-09-09T09:00:19","slug":"odoo-pos-survey-feedback-user-guide","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-pos-survey-feedback-user-guide\/","title":{"rendered":"User Guide for Odoo POS Survey Feedback"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/odoo-pos-survey-feedback.html\">Odoo POS Survey Feedback<\/a> adds a survey-sharing flow to your POS so that guests can rate their visit right at checkout.<\/p>\n\n\n\n<p>Most POS setups end the moment a receipt prints. This module closes that gap with a QR code or email survey.<\/p>\n\n\n\n<p>You can pair it with <a href=\"https:\/\/webkul.com\/blog\/odoo-pos-scan-and-go-documentation\/\">Odoo POS Scan &amp; Go<\/a> for a full contactless loop, or <a href=\"https:\/\/webkul.com\/blog\/odoo-pos-direct-print-documentation\/\">Odoo POS Direct Print<\/a> for faster QR-ready receipts.<\/p>\n\n\n\n<p>This guide walks you through installation, setup, and daily use of this handy module, step by step.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Features of Odoo POS Survey Feedback<\/h2>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Share survey links through a scan-ready receipt QR code.<\/li>\n\n\n\n<li>Send survey links by email from the receipt screen or POS order form.<\/li>\n\n\n\n<li>Auto-send survey emails once a POS order is validated.<\/li>\n\n\n\n<li>Send reminder emails for surveys that left unanswered.<\/li>\n\n\n\n<li>Set a custom delay before each reminder email goes out.<\/li>\n\n\n\n<li>Track survey sharing status on every single POS order.<\/li>\n\n\n\n<li>Track send count and response state for each survey.<\/li>\n\n\n\n<li>Link every survey response back to its POS order.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Installation Process<\/h2>\n<\/div><\/div>\n\n\n\n<p>1. &nbsp; Once you purchase the App from the Webkul store, you will receive a link to download the module&#8217;s zip file.<\/p>\n\n\n\n<p>2. &nbsp; Extract the file on your system after the download finishes. You will see a folder named &#8216;pos_survey_feedback&#8217; (you can get the technical name from Odoo App of the respective module).<\/p>\n\n\n\n<p>3. &nbsp; Copy and paste this folder into your Odoo Add-Ons path.<\/p>\n\n\n\n<p>4. &nbsp; Now, open Odoo App and click on the Settings menu. Here, click on Activate Developer Mode.<\/p>\n\n\n\n<p>5. \u00a0 Then, open the Apps menu and click on &#8216;Update Modules List &#8216;.<\/p>\n\n\n\n<p>6. &nbsp; In the search bar, remove all the filters and search for &#8216;pos_survey_feedback&#8217;.<\/p>\n\n\n\n<p>7. \u00a0 You will be able to see the module in the search results. Click on &#8216;Install&#8217; to install it.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Workflow<\/h2>\n<\/div><\/div>\n\n\n\n<p>1. Soon after successfully installing the application, go to Home Menue> Settings> Point of Sale. <\/p>\n\n\n\n<p>Scroll down to the POS Survey section; here you can enable POS survey feedback, add preferred surveys, and select the survey send method &#8211; QR or via email.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-1200x943.webp\" alt=\"odoo pos survey feedback\" class=\"wp-image-553835\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/enable-pos-survey-o-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>2. If you select the QR method, the customers will get the survey QR code via their receipt. But if you select the email method, the customer will get the survey link directly in their email.<\/p>\n\n\n\n<p>From here, also enable the auto-email and send email reminders functionality of Odoo POS survey Feedback.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-1200x943.webp\" alt=\"send survey via email\" class=\"wp-image-553833\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/send-survey-via-email-tw-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>3. After completing the module setup, you can now share survey feedback with your customer directly from your POS order form accordingly. Below is the view of the receipt with the survey QR code.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-1200x943.webp\" alt=\"share survey via qr code\" class=\"wp-image-553830\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-surveys-via-qr-th-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4. And if you want to share the survey via email, click the Send Survey button, enter the customer&#8217;s email, and you can share it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-1200x943.webp\" alt=\"odoo pos survey feedback\" class=\"wp-image-553829\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/share-survey-to-customers-fo-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>5. Now, go to the Home Menue&gt;Point of Sale&gt;open the survey feedback tab, then click on sent surveys. Here you can view all your sent survey records.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-1200x943.webp\" alt=\"sent survey records\" class=\"wp-image-553831\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-surveys-records-fi-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>6. Further, click on the specific records to view their survey status, sharing method, email send counts, and reminder sent details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-1200x943.webp\" alt=\"survey feedback records details\" class=\"wp-image-553832\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/sent-survey-record-details-si-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>7. Similarly, go to the Survey Feedback tab&gt; Survey Responses. You can view the survey response status from here.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-1200x943.webp\" alt=\"survey responses records\" class=\"wp-image-553827\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-responses-records-se-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>8. Further, open the survey responses to view the survey feedback answers.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-1200x943.webp\" alt=\"odoo pos survey feedback\" class=\"wp-image-553828\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/survey-response-record-details-ei-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>9. Moreover, if you want better context for your customer&#8217;s survey responses. You can also check survey responses linked to its POS order through the Orders tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"943\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-1200x943.webp\" alt=\"order linked replies\" class=\"wp-image-553834\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-1200x943.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-768x603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-1536x1207.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/08\/order-linked-replies-ni-2048x1609.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Need help?<\/h2>\n<\/div><\/div>\n\n\n\n<p>Hope you find this guide helpful! Please feel free to share your feedback in the comments below.<\/p>\n\n\n\n<p>If you still have questions about Odoo POS Survey Feedback? Please <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a> with our team or contact us at <a href=\"mailto:support@webkul.com\">support@webkul.com<\/a><\/p>\n\n\n\n<p>You may also check our other <a href=\"https:\/\/store.webkul.com\/Odoo\/POS-Point-of-Sale.html\">Odoo modules<\/a> for more tools built for your POS and back-end work.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Odoo POS Survey Feedback adds a survey-sharing flow to your POS so that guests can rate their visit right at checkout. Most POS setups end the moment a receipt prints. This module closes that gap with a QR code or email survey. You can pair it with Odoo POS Scan &amp; Go for a full <a href=\"https:\/\/webkul.com\/blog\/odoo-pos-survey-feedback-user-guide\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":647,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2007,2008],"tags":[7519,15108,14954,14095,1241],"class_list":["post-553825","post","type-post","status-publish","format-standard","hentry","category-odoo","category-point-of-sale-odoo","tag-feedback","tag-odoo-app-extension","tag-odoo-module","tag-odoo-point-of-sale","tag-point-of-sale"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>User Guide for Odoo POS Survey Feedback<\/title>\n<meta name=\"description\" content=\"Share checkout surveys via QR code or email, set reminders, and track replies with Odoo POS Survey Feedback.\" \/>\n<meta name=\"robots\" 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