{"id":517198,"date":"2025-12-16T04:33:04","date_gmt":"2025-12-16T04:33:04","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=517198"},"modified":"2025-12-16T04:33:12","modified_gmt":"2025-12-16T04:33:12","slug":"odoo-pos-rma-documentation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-pos-rma-documentation\/","title":{"rendered":"User Guide for Odoo POS RMA"},"content":{"rendered":"\n
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Introduction<\/strong><\/h2>\n<\/div><\/div>\n\n\n\n

Odoo POS RMA<\/a> allows POS users to raise return or exchange requests directly from paid orders. <\/p>\n\n\n\n

Additionally, the admin configures product-level eligibility and defines return rules, such as accepted return days and approval users.<\/p>\n\n\n\n

Moreover, Odoo POS RMA processes each request through a proper backend flow, from draft to approval, confirmation, and finally refund. Negative refund lines are generated once requests are confirmed.<\/p>\n\n\n\n

Furthermore, it includes validations to prevent incorrect or duplicate returns, ensuring accurate post-sale handling and complete control.
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Features<\/strong><\/h2>\n<\/div><\/div>\n\n\n\n
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  1. You can enable returns and exchanges in POS<\/li>\n\n\n\n
  2. Set product-level return eligibility easily<\/li>\n\n\n\n
  3. Define return policies in backend settings<\/li>\n\n\n\n
  4. Send approval emails automatically to users<\/li>\n\n\n\n
  5. Create refund lines with negative quantities<\/li>\n\n\n\n
  6. It shows the request status clearly in POS<\/li>\n\n\n\n
  7. You can track request status from the POS and backend<\/li>\n\n\n\n
  8. Add and manage reason options for each return\/exchange request in POS<\/li>\n<\/ol>\n\n\n\n
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    Installation<\/strong><\/h2>\n<\/div><\/div>\n\n\n\n
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    1. Once you purchase the App from Webkul store, you will receive a link to download module’s zip<\/strong> file<\/strong>.<\/li>\n\n\n\n
    2. Extract the file on your system after download finishes. As a result, you will be able to see a folder named- \u2018pos_rma\u2019<\/strong><\/li>\n\n\n\n
    3. Copy and paste this folder inside your Odoo Add-Ons path<\/strong>.<\/li>\n\n\n\n
    4. Now, open Odoo App<\/a> and click on the Settings menu. Here, click on Activate Developer Mode<\/strong>.<\/li>\n\n\n\n
    5. Then, open Apps menu and click on \u2018Update Modules List<\/strong>.\u2019<\/li>\n\n\n\n
    6. In the search bar, remove all the filters and search \u2018pos_rma<\/strong>\u2019<\/li>\n\n\n\n
    7. You will be able to see module in the search results. Click on \u2018Activate<\/strong>\u2019 to install it.<\/li>\n<\/ol>\n\n\n\n
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      Workflow<\/strong><\/h2>\n<\/div><\/div>\n\n\n\n

      Return Policy Configuration in POS<\/h3>\n\n\n\n
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      1. After installing the POS RMA<\/strong> module, go to Point of Sale \u2192 Settings \u2192 Return Policy<\/strong> to set your return policy.<\/li>\n<\/ol>\n\n\n\n
        \"return-policy-configuration\"<\/figure>\n\n\n\n

         In this section, you can configure the following settings:<\/p>\n\n\n\n