{"id":505264,"date":"2025-09-09T04:38:45","date_gmt":"2025-09-09T04:38:45","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=505264"},"modified":"2025-10-07T07:41:03","modified_gmt":"2025-10-07T07:41:03","slug":"uvdesk-open-source-whatsapp-integration-doc","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/","title":{"rendered":"Guide for UVdesk Open Source WhatsApp Integration"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/uvdesk-open-source-whatsapp-integration.html\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source WhatsApp Integration<\/a> enhances customer support by letting users create tickets directly or reply to existing ones using ticket ID via WhatsApp.<\/p>\n\n\n\n<p>Instead of signing into the helpdesk system or writing emails to the support address, users can simply send a message to your WhatsApp Business number.<\/p>\n\n\n\n<p>That message is automatically turned into a UVdesk support ticket, helping the support team manage everything within the unified dashboard.<\/p>\n\n\n\n<p>With Twilio as the bridge, connecting WhatsApp to UVdesk ensures secure, smooth, and reliable communication while keeping the entire setup process simple.<\/p>\n\n\n\n<p><strong>NOTE<\/strong> \u2013&nbsp;To use this module first, you need to install&nbsp;<a href=\"https:\/\/github.com\/uvdesk\/community-skeleton\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source Helpdesk<\/a>.<\/p>\n\n\n\n<p>Check out&nbsp;<a href=\"https:\/\/store.webkul.com\/uvdesk-open-source-report-insights.html\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source Report Insights<\/a>&nbsp;module that provides admins with ticket reports section, status, agent performance, and resolutions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"features\">Features<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users can raise tickets directly through WhatsApp.<\/li>\n\n\n\n<li>Users can reply to an existing ticket by sharing the ticket ID on WhatsApp.<\/li>\n\n\n\n<li>No need for users to log into UVdesk or send support emails.<\/li>\n\n\n\n<li>Admin can manage all tickets from a single dashboard.<\/li>\n\n\n\n<li>Twilio-powered secure WhatsApp Business integration.<\/li>\n\n\n\n<li>Reduce response time with instant ticket creation.<\/li>\n\n\n\n<li>Provide faster, more convenient customer support.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"installation\">Installation<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the root of your UVdesk project, go inside the apps folder and create a new directory called <strong>UVdesk<\/strong>.<\/li>\n\n\n\n<li>Inside the uvdesk directory, you need to place the <strong>WhatsApp<\/strong> package that contains the application.<\/li>\n\n\n\n<li>Next, run the commands below to complete the setup from the Project root directory.<br><\/li>\n<\/ol>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console uvdesk_extensions:configure-extensions<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console assets:install<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console doctrine:migrations:diff<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console doctrine:migrations:migrate<\/pre>\n\n\n\n<p>Once your packages have been configured successfully, they are ready for use.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">How to Set Up the Twilio Account?<\/h2>\n<\/div><\/div>\n\n\n\n<p>The store owners need to register themselves on&nbsp;<a href=\"https:\/\/www.twilio.com\/try-twilio\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Twilio<\/a>&nbsp;to set up their accounts by following the steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Log In<\/h3>\n\n\n\n<p>If you already have a Twilio account to <a href=\"https:\/\/www.twilio.com\/login\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">log in<\/a>, enter your email ID and click on the&nbsp;<strong>Next&nbsp;<\/strong>button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"372\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png\" alt=\"Twilio-Login-A-2\" class=\"wp-image-273620\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-300x93.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-250x77.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-768x238.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2.png 1211w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Sign Up<\/h3>\n\n\n\n<p>To initiate your Twilio account. Enter your Name, Email, and then set your password next, and click on the Start your free trial button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1164\" height=\"788\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Try-Twilio-Free-B.png\" alt=\"Twilio-Try-Twilio-Free-B\" class=\"wp-image-273387\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Try-Twilio-Free-B.png 1164w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Try-Twilio-Free-B-300x203.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Try-Twilio-Free-B-250x169.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Try-Twilio-Free-B-768x520.png 768w\" sizes=\"(max-width: 1164px) 100vw, 1164px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>As a result, a verification email is sent to your registered email id as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"334\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-1200x334.png\" alt=\"C\" class=\"wp-image-273388\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-1200x334.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-300x84.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-250x70.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-768x214.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-1536x428.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C.png 1898w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Verify your email by clicking on the&nbsp;<strong>Confirm your Email<\/strong>&nbsp;link enclosed within the email.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-1200x524.png\" alt=\"Verify-your-email-D\" class=\"wp-image-273389\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-1200x524.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-768x335.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D.png 1456w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Further, you need to enter your Phone number and click on the verify button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"379\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E-1200x379.png\" alt=\"Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E\" class=\"wp-image-273390\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E-1200x379.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E-300x95.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E-250x79.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E-768x243.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E-1536x486.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-Web-Service-API-for-building-Voice-and-SMS-Applications-E.png 1901w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then enter the verification code that you have received on the number provided by you. And then click on the submit button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"420\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1-1200x420.png\" alt=\"Twilio-Cloud-Communications-F-1\" class=\"wp-image-275361\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1-1200x420.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1-300x105.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1-250x87.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1-768x269.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1-1536x538.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Cloud-Communications-F-1.png 1903w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A pop-up will appear on your screen. Click on&nbsp;the <strong>Confirm<\/strong>&nbsp;button to activate your sandbox account as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"430\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-1200x430.png\" alt=\"Twilio-Console-WhatsApp-G\" class=\"wp-image-273392\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-1200x430.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-300x108.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-250x90.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-768x275.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-1536x551.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G.png 1902w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>NOTE<\/strong> \u2013&nbsp;For a detailed guide on getting started with Twilio WhatsApp, refer to the <a href=\"https:\/\/www.twilio.com\/docs\/whatsapp\/quickstart?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">developer guide<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"whatsapp-sandbox-configuration\">WhatsApp Sandbox Configuration<\/h3>\n\n\n\n<p>This step helps link a user\u2019s WhatsApp account with the Twilio sandbox, enabling them to send and receive test messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"966\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-1200x966.webp\" alt=\"uvdesk-whatsapp-open-source-integration-module-sandbox\" class=\"wp-image-505322\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-1200x966.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-300x242.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-250x201.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-768x618.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Users can connect with WhatsApp by scanning the QR code or messaging the code to the provided Twilio number.<\/p>\n\n\n\n<p>In Sandbox Settings, users must configure endpoint URLs to send and receive messages between Sandbox and WhatsApp.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"638\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-settings-1200x638.webp\" alt=\"uvdesk-whatsapp-open-source-integration-module-sandbox-settings\" class=\"wp-image-505325\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-settings-1200x638.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-settings-300x160.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-settings-250x133.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-settings-768x408.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-sandbox-settings.webp 1292w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>POST URL<\/strong> \u2192 Receives incoming WhatsApp messages and converts them to UVdesk tickets.<\/li>\n\n\n\n<li><strong>GET URL<\/strong> \u2192 Gets updates about the status of messages you send back to the customer.<\/li>\n<\/ul>\n\n\n\n<p>On the Account Dashboard section, we can view your&nbsp;<strong>Account SID<\/strong>,&nbsp;<strong>Auth Token<\/strong>, and<strong> Twilio Phone Number&nbsp;<\/strong>credentials, as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1094\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-twilio-creds-1094x1024.webp\" alt=\"uvdesk-whatsapp-open-source-integration-module-twilio-credentials\" class=\"wp-image-505321\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-twilio-creds-1094x1024.webp 1094w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-twilio-creds-300x281.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-twilio-creds-250x234.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-twilio-creds-768x719.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-twilio-creds.webp 1294w\" sizes=\"(max-width: 1094px) 100vw, 1094px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>These credentials are needed to integrate with Twilio, ensuring the WhatsApp-to-UVdesk connection is secure, seamless, reliable, and easy to set up.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Module Configuration | Admin<\/h2>\n<\/div><\/div>\n\n\n\n<p>Once you are on the <strong>Admin dashboard<\/strong>, click the&nbsp;<strong>Explore Apps&nbsp;<\/strong>option, which will redirect to the Application page, as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-explore-apps.webp\" alt=\"uvdesk-whatsapp-open-source-integration-explore-apps\" class=\"wp-image-505331\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-explore-apps.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-explore-apps-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-explore-apps-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-explore-apps-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, you will see the Installed Applications like <strong>WhatsApp<\/strong>; click on that App icon, as illustrated in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-whatsapp.webp\" alt=\"uvdesk-whatsapp-open-source-integration-whatsapp\" class=\"wp-image-505333\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-whatsapp.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-whatsapp-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-whatsapp-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-whatsapp-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After that, you will enter the integration page. Here, you will get the <strong>\u201c+Integrate WhatsApp Configuration\u201d<\/strong> button; click on it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration.webp\" alt=\"uvdesk-whatsapp-open-source-integration\" class=\"wp-image-505328\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admins enter <strong>Twilio Configuration List <\/strong>details to connect WhatsApp with UVdesk, turning user queries into UVdesk tickets, as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-configuration-by-admin.webp\" alt=\"uvdesk-whatsapp-open-source-integration-module-configuration-by-admin\" class=\"wp-image-505317\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-configuration-by-admin.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-configuration-by-admin-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-configuration-by-admin-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-whatsapp-open-source-integration-module-configuration-by-admin-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Twilio Account SID<\/strong>: A unique identifier for your Twilio account.<\/li>\n\n\n\n<li><strong>Twilio Auth Token<\/strong>: A secure token used to authenticate your account with Twilio.<\/li>\n\n\n\n<li><strong>Twilio Phone<\/strong> <strong>Number<\/strong>: The phone number provided by Twilio for WhatsApp communication.<\/li>\n\n\n\n<li><strong>Enable Integration (checkbox)<\/strong>: Let&#8217;s the admin activate or deactivate the WhatsApp integration.<\/li>\n\n\n\n<li><strong>Add WhatsApp Configuration<\/strong>: Saves and applies the integration settings.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Admin Views User Replies in UVdesk Panel<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>Admins can easily track and manage all user replies directly within the UVdesk member panel. <\/p>\n\n\n\n<p>This ensures smooth and centralized ticket handling, as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-visible-in-uvdesk-member-panel.webp\" alt=\"user-replies-visible-in-uvdesk-member-panel\" class=\"wp-image-505385\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-visible-in-uvdesk-member-panel.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-visible-in-uvdesk-member-panel-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-visible-in-uvdesk-member-panel-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-visible-in-uvdesk-member-panel-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Admin Manage Tickets from Dashboard<\/h3>\n<\/div><\/div>\n\n\n\n<p>Admins can view, organize, and manage all WhatsApp-generated tickets directly from the UVdesk dashboard, as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"567\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-1200x567.webp\" alt=\"manage-tickets-from-dashboard\" class=\"wp-image-505395\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-1200x567.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-300x142.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-250x118.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-768x363.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-1536x726.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-tickets-from-dashboard-2048x968.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admins or agents cannot reply to WhatsApp directly from UVdesk. <\/p>\n\n\n\n<p>However, the system sends its replies to the customer\u2019s registered email linked with the ticket, while customers continue responding via WhatsApp.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">WhatsApp Integration | Frontend<\/h2>\n<\/div><\/div>\n\n\n\n<p>Users can instantly raise tickets by sending their queries or issues on WhatsApp. <\/p>\n\n\n\n<p>The helpdesk owner provides a WhatsApp number via Twilio for this purpose, as shown in the snapshot below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-b471a5a4601c31e7ecf44d3e57b67e84\">User Generates Ticket via WhatsApp<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-ae9edee9a76daf3efc0b4df94b31ffaf\"><strong>Users can instantly create support tickets just by  messaging the WhatsApp number provided via Twilio.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"483\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-483x1024.webp\" alt=\"user-generates-ticket-via-whatsapp\" class=\"wp-image-505367\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-483x1024.webp 483w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-141x300.webp 141w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-117x249.webp 117w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-768x1629.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-724x1536.webp 724w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1-965x2048.webp 965w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-generates-ticket-via-whatsapp-1.webp 1080w\" sizes=\"(max-width: 483px) 100vw, 483px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p>WhatsApp shares the ticket URL with the user, letting them access details and track updates anytime, as illustrated below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-383c622c01b85dca137b0ffac043c920\">Ticket Link Shared with User <\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-d7571206b09623c1d0debe7e50f63f85\"><strong>WhatsApp instantly shares a ticket link for quick access and tracking.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"476\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-476x1024.webp\" alt=\"ticket-link-shared-with-user-via-whatsapp\" class=\"wp-image-505370\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-476x1024.webp 476w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-139x300.webp 139w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-116x249.webp 116w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-768x1653.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-714x1536.webp 714w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp-952x2048.webp 952w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-link-shared-with-user-via-whatsapp.webp 1080w\" sizes=\"(max-width: 476px) 100vw, 476px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p>WhatsApp lets users quickly access and track their UVdesk tickets, as shown below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-11eb8904ce76385c0e21c049c624c38b\">UVdesk Ticket Access for Users<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-2e59257e68b8f849b03f0b5e27337053\"><strong>Users can view and track their UVdesk tickets directly via WhatsApp.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1170\" height=\"2532\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users.webp\" alt=\"effortless-uvdesk-ticket-access-for-users\" class=\"wp-image-505462\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users.webp 1170w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users-139x300.webp 139w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users-473x1024.webp 473w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users-115x249.webp 115w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users-768x1662.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users-710x1536.webp 710w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/effortless-uvdesk-ticket-access-for-users-946x2048.webp 946w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p>Users can easily reply to their existing ticket with the ticket ID shared on WhatsApp, saving time &amp; enhancing user experience, as shown in the snapshot below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-c8a3e04caba0ccafb817f30d3b14fb3c\">User Replies to Existing Ticket <\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-85b80d0ca7f89f2f4b1d486470d3bea0\"><strong>Users can easily continue conversations by replying with the ticket ID on WhatsApp.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"477\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-477x1024.webp\" alt=\"user-replies-to-existing-ticket-via-whatsapp\" class=\"wp-image-505373\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-477x1024.webp 477w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-140x300.webp 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-116x249.webp 116w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-768x1648.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-716x1536.webp 716w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp-955x2048.webp 955w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-to-existing-ticket-via-whatsapp.webp 1080w\" sizes=\"(max-width: 477px) 100vw, 477px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p>WhatsApp replies from users automatically sync with the respective UVdesk ticket, keeping all interactions organized in one place, as shown below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-8c86748b75a14ebdc377f3ee07804168\">User Replies Synced with Ticket<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-fddaa3911826c484eefcf0bcfa7e5c18\"><strong>WhatsApp replies seamlessly sync with the ticket inside UVdesk.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"478\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-478x1024.webp\" alt=\"user-replies-on-whatsapp-synced-with-ticket\" class=\"wp-image-505375\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-478x1024.webp 478w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-140x300.webp 140w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-116x249.webp 116w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-768x1646.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-717x1536.webp 717w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket-955x2048.webp 955w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/user-replies-on-whatsapp-synced-with-ticket.webp 1080w\" sizes=\"(max-width: 478px) 100vw, 478px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<p>So, that\u2019s all for the UVdesk Open Source WhatsApp Integration. <\/p>\n\n\n\n<p>If you have any queries or concerns, please raise a ticket on the&nbsp;<a href=\"https:\/\/support.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Support Panel<\/a>.<\/p>\n\n\n\n<p>Power up with <a href=\"https:\/\/store.webkul.com\/UVdesk\/UVdesk-Open-Source.html?dir=asc&amp;order=date&amp;utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source Helpdesk<\/a> to build a powerful, customizable, and free support system for your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UVdesk Open Source WhatsApp Integration enhances customer support by letting users create tickets directly or reply to existing ones using ticket ID via WhatsApp. Instead of signing into the helpdesk system or writing emails to the support address, users can simply send a message to your WhatsApp Business number. That message is automatically turned into <a href=\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":657,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6099],"tags":[],"class_list":["post-505264","post","type-post","status-publish","format-standard","hentry","category-uvdesk-helpdesk-system-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide for UVdesk Open Source WhatsApp Integration<\/title>\n<meta name=\"description\" content=\"UVdesk WhatsApp Integration allows users to create tickets, reply with ticket ID, get faster support &amp; connect securely via Twilio.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide for UVdesk Open Source WhatsApp Integration\" \/>\n<meta property=\"og:description\" content=\"UVdesk WhatsApp Integration allows users to create tickets, reply with ticket ID, get faster support &amp; connect securely via Twilio.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-09T04:38:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-07T07:41:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png\" \/>\n<meta name=\"author\" content=\"Simran Sharma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Simran Sharma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\"},\"author\":{\"name\":\"Simran Sharma\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861\"},\"headline\":\"Guide for UVdesk Open Source WhatsApp Integration\",\"datePublished\":\"2025-09-09T04:38:45+00:00\",\"dateModified\":\"2025-10-07T07:41:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\"},\"wordCount\":1059,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png\",\"articleSection\":[\"UVDesk Helpdesk System\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\",\"url\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\",\"name\":\"Guide for UVdesk Open Source WhatsApp Integration\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png\",\"datePublished\":\"2025-09-09T04:38:45+00:00\",\"dateModified\":\"2025-10-07T07:41:03+00:00\",\"description\":\"UVdesk WhatsApp Integration allows users to create tickets, reply with ticket ID, get faster support & connect securely via Twilio.\",\"breadcrumb\":{\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage\",\"url\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2.png\",\"contentUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2.png\",\"width\":1211,\"height\":375,\"caption\":\"Twilio-Login-A-2\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/webkul.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guide for UVdesk Open Source WhatsApp Integration\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/webkul.com\/blog\/#website\",\"url\":\"https:\/\/webkul.com\/blog\/\",\"name\":\"Webkul Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/webkul.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/webkul.com\/blog\/#organization\",\"name\":\"WebKul Software Private Limited\",\"url\":\"https:\/\/webkul.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png\",\"contentUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png\",\"width\":380,\"height\":380,\"caption\":\"WebKul Software Private Limited\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/webkul\/\",\"https:\/\/x.com\/webkul\",\"https:\/\/www.instagram.com\/webkul\/\",\"https:\/\/www.linkedin.com\/company\/webkul\",\"https:\/\/www.youtube.com\/user\/webkul\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861\",\"name\":\"Simran Sharma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g\",\"caption\":\"Simran Sharma\"},\"description\":\"Product Business Analyst at Webkul, skilled in content strategy, product discovery, and solution design to deliver customer-focused, scalable growth solutions.\",\"url\":\"https:\/\/webkul.com\/blog\/author\/simransharma-bd321\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Guide for UVdesk Open Source WhatsApp Integration","description":"UVdesk WhatsApp Integration allows users to create tickets, reply with ticket ID, get faster support & connect securely via Twilio.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/","og_locale":"en_US","og_type":"article","og_title":"Guide for UVdesk Open Source WhatsApp Integration","og_description":"UVdesk WhatsApp Integration allows users to create tickets, reply with ticket ID, get faster support & connect securely via Twilio.","og_url":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/","og_site_name":"Webkul Blog","article_publisher":"https:\/\/www.facebook.com\/webkul\/","article_published_time":"2025-09-09T04:38:45+00:00","article_modified_time":"2025-10-07T07:41:03+00:00","og_image":[{"url":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png","type":"","width":"","height":""}],"author":"Simran Sharma","twitter_card":"summary_large_image","twitter_creator":"@webkul","twitter_site":"@webkul","twitter_misc":{"Written by":"Simran Sharma","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#article","isPartOf":{"@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/"},"author":{"name":"Simran Sharma","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861"},"headline":"Guide for UVdesk Open Source WhatsApp Integration","datePublished":"2025-09-09T04:38:45+00:00","dateModified":"2025-10-07T07:41:03+00:00","mainEntityOfPage":{"@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/"},"wordCount":1059,"commentCount":0,"publisher":{"@id":"https:\/\/webkul.com\/blog\/#organization"},"image":{"@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage"},"thumbnailUrl":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png","articleSection":["UVDesk Helpdesk System"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/","url":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/","name":"Guide for UVdesk Open Source WhatsApp Integration","isPartOf":{"@id":"https:\/\/webkul.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage"},"image":{"@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage"},"thumbnailUrl":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2-1200x372.png","datePublished":"2025-09-09T04:38:45+00:00","dateModified":"2025-10-07T07:41:03+00:00","description":"UVdesk WhatsApp Integration allows users to create tickets, reply with ticket ID, get faster support & connect securely via Twilio.","breadcrumb":{"@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#primaryimage","url":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2.png","contentUrl":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Login-A-2.png","width":1211,"height":375,"caption":"Twilio-Login-A-2"},{"@type":"BreadcrumbList","@id":"https:\/\/webkul.com\/blog\/uvdesk-open-source-whatsapp-integration-doc\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/webkul.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Guide for UVdesk Open Source WhatsApp Integration"}]},{"@type":"WebSite","@id":"https:\/\/webkul.com\/blog\/#website","url":"https:\/\/webkul.com\/blog\/","name":"Webkul Blog","description":"","publisher":{"@id":"https:\/\/webkul.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/webkul.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/webkul.com\/blog\/#organization","name":"WebKul Software Private Limited","url":"https:\/\/webkul.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png","contentUrl":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png","width":380,"height":380,"caption":"WebKul Software Private Limited"},"image":{"@id":"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/webkul\/","https:\/\/x.com\/webkul","https:\/\/www.instagram.com\/webkul\/","https:\/\/www.linkedin.com\/company\/webkul","https:\/\/www.youtube.com\/user\/webkul\/"]},{"@type":"Person","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861","name":"Simran Sharma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g","caption":"Simran Sharma"},"description":"Product Business Analyst at Webkul, skilled in content strategy, product discovery, and solution design to deliver customer-focused, scalable growth solutions.","url":"https:\/\/webkul.com\/blog\/author\/simransharma-bd321\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/505264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/users\/657"}],"replies":[{"embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/comments?post=505264"}],"version-history":[{"count":73,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/505264\/revisions"}],"predecessor-version":[{"id":509101,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/505264\/revisions\/509101"}],"wp:attachment":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/media?parent=505264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/categories?post=505264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/tags?post=505264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}