{"id":505056,"date":"2025-09-12T12:58:26","date_gmt":"2025-09-12T12:58:26","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=505056"},"modified":"2025-09-12T12:58:39","modified_gmt":"2025-09-12T12:58:39","slug":"uvdesk-telegram-integration-documentation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-telegram-integration-documentation\/","title":{"rendered":"User Guide For UVdesk Telegram Integration"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/uvdesk-telegram-integration.html\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Telegram Integration<\/a> helps support teams connect with customers on Telegram by turning their messages into tickets in UVdesk.<\/p>\n\n\n\n<p>This saves time, reduces delays, and keeps all Telegram queries from different bots organized in one place.<\/p>\n\n\n\n<p>You can also check our <a href=\"https:\/\/store.webkul.com\/uvdesk-open-source-sla-app.html?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source SLA App<\/a>, which allows admins to define rules and conditions for timely ticket responses.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Feature<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect and manage multiple Telegram bots from a single UVdesk panel.<\/li>\n\n\n\n<li>Automatically convert incoming Telegram messages into support tickets.<\/li>\n\n\n\n<li>Efficiently assign tickets to the most appropriate agents or teams.<\/li>\n\n\n\n<li>Centralize and manage all customer conversations from one unified workspace.<\/li>\n\n\n\n<li>Enjoy a straightforward setup process using secure bot token authentication.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>This package is dependent on the free <strong>uvdesk\/ecommerce<\/strong> package so ensure you&#8217;ve installed that package before proceeding with installation.<\/p>\n\n\n\n<p>Download the package into <code><strong>apps\/uvdesk<\/strong><\/code>, placing it at <code><strong>apps\/uvdesk\/telegram<\/strong><\/code> relative to your project root to add it to your helpdesk.<\/p>\n\n\n\n<p>Once you copied the package to the specified directory, run the following command from your project&#8217;s root:<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\"> php bin\/console uvdesk_extensions:configure-extensions<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\"> php bin\/console assets:install<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\"> php bin\/console doctrine:migrations:diff<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\"> php bin\/console doctrine:migrations:migrate<\/pre>\n\n\n\n<p>These commands will automatically search and configure any available packages found within the apps directory. Once your packages have been configured successfully, they are ready for use.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Get Bot Token Using BotFather on Telegram<\/h3>\n<\/div><\/div>\n\n\n\n<p>To create a bot token, search for&nbsp;<code><strong>BotFather<\/strong><\/code>&nbsp;on Telegram and follow its instructions.<\/p>\n\n\n\n<p>Shown in the image below for reference.<\/p>\n\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-b837cda99d34dfd16f11fd06aa0bbbba\">BotFather On Telegram<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-0c758894863ca50dff242884bcb2c585\">Start a chat with&nbsp;<code>BotFather<\/code>&nbsp;on Telegram by sending any message.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2408\" data-id=\"505069\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2.webp\" alt=\"BotFather\" class=\"wp-image-505069\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2-768x1712.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2-689x1536.webp 689w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/webkul-uvdesk-teligram-integration-bot-father-2-919x2048.webp 919w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<p>To create a new bot, you need to type&nbsp;<strong>newbot<\/strong>. <\/p>\n\n\n\n<p>After that, you need to choose the name of the bot \u2014 in the image below, the name of the bot is&nbsp;<strong>testbot<\/strong>.<\/p>\n\n\n\n<p>Then you need to choose the username of the bot \u2014 in the image below, the username of the bot is&nbsp;<strong>Teligaramtest_bot<\/strong>.<\/p>\n\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father.webp\" alt=\"name of the botfather\" class=\"wp-image-505072\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father-768x1712.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father-689x1536.webp 689w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram2-bot-father-919x2048.webp 919w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father.webp\" alt=\"username for new bot\" class=\"wp-image-505076\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father-768x1712.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father-689x1536.webp 689w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/teligram3-bot-father-919x2048.webp 919w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<p>Now add the bot token into the Telegram app Configuration in your Helpdesk under the App section.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Configuration- Helpdesk<\/h3>\n<\/div><\/div>\n\n\n\n<p>After accessing the token from the BotFather, it can be used here in the Telegram configuration.<\/p>\n\n\n\n<p>You need to add the Telegram Bot Token in the text box shown in the below image.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1118\" height=\"460\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/configuration-helpdesk.webp\" alt=\"configuration help desk\" class=\"wp-image-505085\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/configuration-helpdesk.webp 1118w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/configuration-helpdesk-300x123.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/configuration-helpdesk-250x103.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/configuration-helpdesk-768x316.webp 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer Side \u2013 Telegram \u2013 Create Ticket<\/h3>\n<\/div><\/div>\n\n\n\n<p>Image below shows a live chat interaction for creating a support ticket.<\/p>\n\n\n\n<p>The bot guides the user step-by-step to provide their email, subject, and issue description.<\/p>\n\n\n\n<p>It demonstrates the initial workflow of UVdesk&#8217;s open-source helpdesk ticket system.<\/p>\n\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-d3067930a58a8d8cd311bf1c70557a88\">Create a new Ticket<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-f96733b4fa76510d09d3b8fb080361f9\">Customers follow the on-screen steps: choose &#8220;create new ticket,&#8221; then enter their email, subject, and describe the issue.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram.webp\" alt=\"telegram\" class=\"wp-image-505260\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram-768x1712.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram-689x1536.webp 689w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/1-customer-uvdesh-opensource-create-ticket-telegram-919x2048.webp 919w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<p>In the above image, you can see the ticket subject, and in the image below, the further conversation for creating the ticket.<\/p>\n\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-ab6ab062b08ef17c5666f4694924b0c6\">Ticket Created Successfully<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-39650e15b25f35690bd63c7356e84a77\">When a customer shares an issue with the agent, a ticket is created automatically.<br>The customer then gets a message with the ticket ID, subject, and a link to view it.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul.webp\" alt=\"ticket created successfully\" class=\"wp-image-505267\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul-768x1712.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul-689x1536.webp 689w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/ticket-created-successfully-webkul-919x2048.webp 919w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<h3 class=\"wp-block-heading\">UV Desk- Agents End<\/h3>\n\n\n\n<p>After a ticket is created by the customer, the agent can view it in UVdesk as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-multiple-conversations-tickets.webp\" alt=\" uvdesk tickets\" class=\"wp-image-505263\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-multiple-conversations-tickets.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-multiple-conversations-tickets-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-multiple-conversations-tickets-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/manage-multiple-conversations-tickets-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The ticket with ID #13 appears in UVdesk. The agent can open it, view the customer\u2019s query, and reply directly from there, as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1304\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-ticket-test-mail.webp\" alt=\"test mail uvdesk.\" class=\"wp-image-505269\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-ticket-test-mail.webp 1304w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-ticket-test-mail-300x150.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-ticket-test-mail-1200x602.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-ticket-test-mail-250x125.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/uvdesk-ticket-test-mail-768x385.webp 768w\" sizes=\"(max-width: 1304px) 100vw, 1304px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Telegram \u2013 Reply to Existing Ticket<\/h2>\n\n\n\n<p>After a ticket is created, if the customer wants to reply, they can respond to the existing ticket shown in the image below.<\/p>\n\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-4f3c30a83bff037acafd333e5f70447f\">Existing Ticket reply<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-048fd63281db8d299261893201a40feb\">To reply to an existing ticket, the customer must select the second option and enter the ticket ID. Only then can the customer reply to the existing ticket, as shown in the side image.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2408\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1.webp\" alt=\"reply to an existing ticket\" class=\"wp-image-505125\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1-768x1712.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1-689x1536.webp 689w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-an-existing-ticket-1-919x2048.webp 919w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\">Existing Ticket reply- UVdesk<\/h2>\n\n\n\n<p>The agent can see the customer\u2019s reply in the existing ticket, as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1304\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-existing-ticketwebkul.webp\" alt=\"existing ticket reply\" class=\"wp-image-505270\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-existing-ticketwebkul.webp 1304w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-existing-ticketwebkul-300x150.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-existing-ticketwebkul-1200x602.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-existing-ticketwebkul-250x125.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/09\/reply-to-existing-ticketwebkul-768x385.webp 768w\" sizes=\"(max-width: 1304px) 100vw, 1304px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Support<\/h2>\n\n\n\n<p>So, that is much about UVdesk Telegram Integration.<\/p>\n\n\n\n<p>If you have any more queries, please feel free to reach out ot us at&nbsp;<a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@webkul.com<\/a>&nbsp;or&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">create a ticket<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>UVdesk Telegram Integration helps support teams connect with customers on Telegram by turning their messages into tickets in UVdesk. This saves time, reduces delays, and keeps all Telegram queries from different bots organized in one place. You can also check our UVdesk Open Source SLA App, which allows admins to define rules and conditions for <a href=\"https:\/\/webkul.com\/blog\/uvdesk-telegram-integration-documentation\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":655,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6099],"tags":[],"class_list":["post-505056","post","type-post","status-publish","format-standard","hentry","category-uvdesk-helpdesk-system-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide For UVdesk Telegram Integration<\/title>\n<meta name=\"description\" content=\"UVdesk Telegram Integration turns customer messages into tickets, helping agents manage chats and give faster support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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