{"id":502614,"date":"2025-08-19T10:20:03","date_gmt":"2025-08-19T10:20:03","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=502614"},"modified":"2025-11-13T06:53:22","modified_gmt":"2025-11-13T06:53:22","slug":"magento-2-whatsapp-ai-chatbot-documentation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/","title":{"rendered":"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/magento-2-whatsapp-ai-chatbot.html\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 WhatsApp AI Chatbot<\/a> connects WhatsApp with your Magento 2 store to offer instant, AI-powered customer support and product assistance.<\/p>\n\n\n\n<p>Admins can enable or disable the chatbot, configure ChromaDB for smart response handling, and manage FAQs and chat history from the backend.<\/p>\n\n\n\n<p>Customers can get product details, order info, invoices, and tracking links directly on WhatsApp, making the shopping experience faster and easier.<\/p>\n\n\n\n<p>The extension ensures a secure and smooth setup using WhatsApp Business API, ChromaDB, and easy-to-follow configuration steps.<\/p>\n\n\n\n<p>Also check out <a href=\"https:\/\/store.webkul.com\/magento2-whatsapp-order-notification.html\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 WhatsApp Order Notification<\/a> to send instant order updates directly to customers on WhatsApp.<\/p>\n\n\n\n<p>You can also go through the below video to get to know the functionality,<\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"jW2iToxetTs\"><div class=\"components-placeholder__instructions\">jW2iToxetTs<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Features<\/h2>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admin can enable or disable the WhatsApp AI Chatbot module.<\/li>\n\n\n\n<li>ChromaDB integration ensures fast and accurate AI-based responses.<\/li>\n\n\n\n<li>Customers can ask product details, queries &amp; report issues on WhatsApp.<\/li>\n\n\n\n<li>AI chatbot answers using product name, attributes, ratings, and prices.<\/li>\n\n\n\n<li>Multilingual support enables chatbot conversations in multiple languages.<\/li>\n\n\n\n<li>Admin can manage FAQs and chat history directly from the backend.<\/li>\n\n\n\n<li>Customers receive order details, invoices, and tracking links on WhatsApp.<\/li>\n\n\n\n<li>Customers can search CMS pages and FAQs directly from the chatbot.<\/li>\n\n\n\n<li>Easy integration using WhatsApp Business API, ChromaDB &amp; configuration files.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Installation<\/h2>\n<\/div><\/div>\n\n\n\n<p>The installation is quite simple, just like the standard&nbsp;<a href=\"https:\/\/store.webkul.com\/Magento-2.html\" target=\"_blank\" rel=\"noreferrer noopener\">Magento 2 extensions<\/a>.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">#Download Module<\/h2>\n<\/div><\/div>\n\n\n\n<p>Firstly, you need to log in to the Webkul Store, go to My Account&gt;My Purchased Products section, verify, then download &amp; extract content of zip folder on system.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">#Upload Folder<\/h2>\n<\/div><\/div>\n\n\n\n<p>Once the module zip extracts, follow the path src&gt;app and then copy the app folder into the Magento 2 root directory on the server as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1027\" height=\"277\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp\" alt=\"install-magento-2-ai-chatbot\" class=\"wp-image-489468\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp 1027w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation-300x81.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation-250x67.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation-768x207.webp 768w\" sizes=\"(max-width: 1027px) 100vw, 1027px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">#Run Commands<\/h2>\n<\/div><\/div>\n\n\n\n<p>You need to run the following commands:<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:upgrade<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:di:compile<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento setup:static-content:deploy<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento indexer:reindex<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento cache:flush<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento generate:embeddings<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php bin\/magento generate:embeddings -p 1,2,3 -c 1,2,3 -f 1,2,3 -s 1,2,3<\/pre>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Language Translation<\/h2>\n<\/div><\/div>\n\n\n\n<p>For translating the module language, navigate through&nbsp;<strong>src\/app\/code\/Webkul\/WhatsAppAIBot\/i18n<\/strong>&nbsp;and edit the en_US.csv file.<\/p>\n\n\n\n<p>Thereafter, rename the CSV as \u201cen_US.CSV\u201d and translate all right-side content after the comma in the Arabic language. After editing the CSV, save it.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"403\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/translation-1200x403.webp\" alt=\"translation-of-magento-2-ai-chatbot\" class=\"wp-image-489502\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/translation-1200x403.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/translation-300x101.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/translation-250x84.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/translation-768x258.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/translation.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, upload it to the path&nbsp;<strong><strong>src\/app\/code\/Webkul\/WhatsAppAIBot\/i18n<\/strong><\/strong>&nbsp;where the installation of Magento 2 is on the server.<\/p>\n\n\n\n<p>The module supports translation into Arabic; it supports both RTL and LTR languages.<\/p>\n\n\n\n<p>The user can edit the CSV like the image below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"703\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/csv-magento-2-ai-chatbot-1200x703.webp\" alt=\"csv-of-magento-2-ai-chatbot\" class=\"wp-image-502724\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/csv-magento-2-ai-chatbot-1200x703.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/csv-magento-2-ai-chatbot-300x176.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/csv-magento-2-ai-chatbot-250x146.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/csv-magento-2-ai-chatbot-768x450.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/csv-magento-2-ai-chatbot.webp 1323w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">How to Set Up the Meta Account?<\/h2>\n<\/div><\/div>\n\n\n\n<p>First, you have to log in to Meta. After that, you have to create an app in Meta by clicking&nbsp;<strong>My Apps<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1179\" height=\"545\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/splash-page-whatsapp-ai-chatbot.webp\" alt=\"splash-scrren-meta-horizon\" class=\"wp-image-504082\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/splash-page-whatsapp-ai-chatbot.webp 1179w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/splash-page-whatsapp-ai-chatbot-300x139.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/splash-page-whatsapp-ai-chatbot-250x116.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/splash-page-whatsapp-ai-chatbot-768x355.webp 768w\" sizes=\"(max-width: 1179px) 100vw, 1179px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the&nbsp;<strong>Create app<\/strong> to set up the app, as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"694\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-1200x694.webp\" alt=\"whatsapp-ai-chatbot-click-on-createapp\" class=\"wp-image-503803\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-1200x694.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-300x173.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-250x145.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-768x444.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-1536x888.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-by-webkul-2048x1184.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the <strong>Create App<\/strong>, a page will appear as shown in the snapshot below. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1182\" height=\"472\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-app.webp\" alt=\"whatsapp-ai-chatbot-create-app\" class=\"wp-image-504096\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-app.webp 1182w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-app-300x120.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-app-250x100.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-app-768x307.webp 768w\" sizes=\"(max-width: 1182px) 100vw, 1182px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The following details are required to be filled in to create the app:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>App name:&nbsp;<\/strong>Enter the name of the app.<\/li>\n\n\n\n<li><strong>App contact email:<\/strong>&nbsp;Enter the email ID for contacting purposes.<\/li>\n<\/ul>\n\n\n\n<p>After clicking on the Next&nbsp;button, select <strong>Other<\/strong>, then proceed to the Next page, as illustrated in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"848\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other-848x1024.webp\" alt=\"whatsapp-ai-chatbot-create-an-app-select-other\" class=\"wp-image-503808\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other-848x1024.webp 848w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other-249x300.webp 249w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other-206x249.webp 206w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other-768x927.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other-1272x1536.webp 1272w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-other.webp 1294w\" sizes=\"(max-width: 848px) 100vw, 848px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Select&nbsp;the <strong>Business<\/strong>&nbsp;option from the list, then click&nbsp;Next, as shown in the snapshot below. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1117\" height=\"461\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-businesses.webp\" alt=\"whatsapp-ai-chatbot-create-an-app-select-business-as-an-app-type\" class=\"wp-image-504087\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-businesses.webp 1117w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-businesses-300x124.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-businesses-250x103.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-select-businesses-768x317.webp 768w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The following details are cross-checked to create the app, as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"515\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-an-app-step.webp\" alt=\"whatsapp-ai-chatbot-create-an-app-steps\" class=\"wp-image-504090\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-an-app-step.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-an-app-step-300x138.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-an-app-step-250x115.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-create-an-app-step-768x353.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>App name:&nbsp;<\/strong>Enter the name of the app.<\/li>\n\n\n\n<li><strong>App contact email:<\/strong>&nbsp;Enter a valid email ID.<\/li>\n\n\n\n<li><strong>Business Portfolio:<\/strong>&nbsp;It is an optional field that requires you to connect your business portfolio from the dropdown.<\/li>\n<\/ul>\n\n\n\n<p>Once the app has been created, it will be visible as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"860\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-1200x860.webp\" alt=\"whatsapp-ai-chatbot-app-created\" class=\"wp-image-503825\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-1200x860.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-300x215.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-250x179.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-768x550.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-1536x1100.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-created-2048x1467.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Go to the WhatsApp configuration and enter the <strong>Verify<\/strong> <strong>Token<\/strong>, as shown in the snapshot below. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1176\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-configuration-1.webp\" alt=\"whatsapp-ai-chatbot-app-configuration\" class=\"wp-image-504100\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-configuration-1.webp 1176w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-configuration-1-300x134.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-configuration-1-250x111.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-configuration-1-768x342.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-configuration-1-604x270.webp 604w\" sizes=\"(max-width: 1176px) 100vw, 1176px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Verify Token is used to validate the webhook configuration with WhatsApp. <\/p>\n\n\n\n<p>The same token is also required for configuring the Magento 2 WhatsApp AI Chatbot.<\/p>\n\n\n\n<p>Navigate to the WhatsApp API Setup and enter the <strong>Access<\/strong> <strong>Token<\/strong>, as shown in the snapshot below. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1188\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-api-setup-1.webp\" alt=\"whatsapp-ai-chatbot-app-api-setup\" class=\"wp-image-504099\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-api-setup-1.webp 1188w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-api-setup-1-300x137.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-api-setup-1-250x114.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/whatsapp-ai-chatbot-app-api-setup-1-768x352.webp 768w\" sizes=\"(max-width: 1188px) 100vw, 1188px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>While setting up the API, an Access Token is generated in real time. <\/p>\n\n\n\n<p>This token is used to validate the webhook configuration with the Magento 2 WhatsApp AI Chatbot<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Module Configuration | Admin<\/h2>\n<\/div><\/div>\n\n\n\n<p>After the successful installation of the module, the admin can now configure it from the back end.<\/p>\n\n\n\n<p>For this, the admin will navigate to&nbsp;<strong>Stores&nbsp;&gt;&nbsp;Settings&nbsp;&gt;&nbsp;Configurations &gt; AI General Configuration, <\/strong>as shown in the snapshot below<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"860\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-admin-settings-860x1024.webp\" alt=\"magento-2-whatsapp-ai-chatbot-admin-settings\" class=\"wp-image-503857\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-admin-settings-860x1024.webp 860w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-admin-settings-252x300.webp 252w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-admin-settings-209x249.webp 209w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-admin-settings-768x914.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-admin-settings.webp 1290w\" sizes=\"(max-width: 860px) 100vw, 860px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">General Settings<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Module<\/strong>: Option to enable or disable the WhatsApp AI Chatbot module.<\/li>\n\n\n\n<li><strong>ChromaDB Endpoint<\/strong>: URL of the ChromaDB server (used for AI memory\/search functionality).<\/li>\n\n\n\n<li><strong>ChromaDB API Version<\/strong>: Dropdown to select the API version 1 of ChromaDB, works only with.<\/li>\n\n\n\n<li><strong>Delete ChromaDB Collections<\/strong>: Button to clear\/reset saved collections in ChromaDB.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">WhatsApp Business Settings<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable<\/strong>: Toggle to enable\/disable WhatsApp Business integration.<\/li>\n\n\n\n<li><strong>Server Endpoint<\/strong>: The endpoint URL for the WhatsApp server.<\/li>\n\n\n\n<li><strong>API Key<\/strong>: Secret key used for secure communication.<\/li>\n\n\n\n<li><strong>App ID<\/strong>: WhatsApp App ID (from Meta Developer account).<\/li>\n\n\n\n<li><strong>Phone Number ID<\/strong>: ID of the WhatsApp Business phone number.<\/li>\n\n\n\n<li><strong>WhatsApp Token<\/strong>: Token provided by Meta to authenticate API requests.<\/li>\n\n\n\n<li><strong>Verify Token<\/strong>: Token used to verify webhook configuration with WhatsApp.<\/li>\n\n\n\n<li><strong>Version<\/strong>: The version of WhatsApp API being used (e.g., v22.0).<\/li>\n\n\n\n<li><strong>Welcome Message<\/strong>: The first automated message that customers receive when they start a chat.<\/li>\n\n\n\n<li><strong>Conversation End Time<\/strong>: A scheduled cron job that ends inactive WhatsApp AI chatbot sessions after a set period of no user response.<\/li>\n<\/ul>\n\n\n\n<p>Once all the details are configured, click on <strong>Save Config<\/strong> to apply the changes on the frontend.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Chat History<\/h3>\n<\/div><\/div>\n\n\n\n<p>For this, the admin will go to&nbsp;<strong>WhatsApp AI Chatbot &gt; Chat History, <\/strong>as shown in the snapshot below<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"702\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-history-1200x702.webp\" alt=\"magento-2-whatsapp-ai-chatbot-chat-history\" class=\"wp-image-503866\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-history-1200x702.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-history-300x175.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-history-250x146.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-history-768x449.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-history.webp 1274w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can view and manage complete chat records between customers and the chatbot.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Chat Reports<\/h3>\n<\/div><\/div>\n\n\n\n<p>For this, the admin will navigate to&nbsp;<strong>WhatsApp AI Chatbot &gt; Chat Reports, <\/strong>as shown in the snapshot below<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-reports.webp\" alt=\"magento-2-whatsapp-ai-chatbot-chat-reports\" class=\"wp-image-503867\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-reports.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-reports-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-reports-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-chat-reports-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can view reports of customer conversations to measure chatbot effectiveness and improve support quality.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Manage FAQ<\/h3>\n<\/div><\/div>\n\n\n\n<p>For this, the admin will go to&nbsp;<strong>WhatsApp AI Chatbot &gt; Manage FAQ, <\/strong>as shown in the snapshot below<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-faqs.webp\" alt=\"magento-2-whatsapp-ai-chatbot-faqs\" class=\"wp-image-503869\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-faqs.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-faqs-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-faqs-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-faqs-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Allows the admin to add, edit &amp; delete FAQs, enabling the chatbot to provide accurate &amp; timely responses to customer inquiries.<\/p>\n\n\n\n<p>By clicking on <strong>Add New FAQ<\/strong> button, the admin can create a new FAQ entry as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"888\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-adds-faqs-1200x888.webp\" alt=\"magento-2-whatsapp-ai-chatbot-adds-faqs\" class=\"wp-image-503877\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-adds-faqs-1200x888.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-adds-faqs-300x222.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-adds-faqs-250x185.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-adds-faqs-768x568.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-adds-faqs.webp 1272w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Manage CMS Pages<\/h3>\n<\/div><\/div>\n\n\n\n<p>For this, the admin will navigate to&nbsp;the <strong>Content &gt; Pages, <\/strong>as illustrated in the snapshot below<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"667\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-manages-cms-pages-1200x667.webp\" alt=\"magento-2-whatsapp-ai-chatbot-manages-cms-pages\" class=\"wp-image-503923\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-manages-cms-pages-1200x667.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-manages-cms-pages-300x167.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-manages-cms-pages-250x139.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-manages-cms-pages-768x427.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-manages-cms-pages.webp 1267w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can seamlessly sync and manage store CMS pages, including options to edit, delete, and view pages. <\/p>\n\n\n\n<p>By clicking on the Add New Page button, the admin can create a new page with details as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-cms-pages.webp\" alt=\"magento-2-whatsapp-ai-chatbot-cms-pages\" class=\"wp-image-503906\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-cms-pages.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-cms-pages-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-cms-pages-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/magento-2-whatsapp-ai-chatbot-cms-pages-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This integration allows the chatbot to deliver automated and accurate responses to customer queries.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Magento 2 <strong>WhatsApp AI Chatbot<\/strong> | Frontend<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Add or Update WhatsApp Number for Registered Users<\/h3>\n<\/div><\/div>\n\n\n\n<p>The customer is allowed to update their registered WhatsApp number, as shown in the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1168\" height=\"730\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-customer-can-edit-registered-whatsapp-number.webp\" alt=\"webkul-magento-2-whatsapp-ai-chatbot-customer-can-edit-registered-whatsapp-number\" class=\"wp-image-504024\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-customer-can-edit-registered-whatsapp-number.webp 1168w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-customer-can-edit-registered-whatsapp-number-300x188.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-customer-can-edit-registered-whatsapp-number-250x156.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-customer-can-edit-registered-whatsapp-number-768x480.webp 768w\" sizes=\"(max-width: 1168px) 100vw, 1168px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Welcome Message for Users on WhatsApp Number <\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>Customers will receive a welcome message whenever they add or update their WhatsApp number while editing their account information on the store.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-82b8c1eb57e7166f75f71d630ebde79b\">Welcome Message Notification<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-2e5518f136558be9c803cb637db3ac31\"><strong><strong>This feature sends a welcome message to customers whenever they add or update their WhatsApp number in their account information.<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"720\" height=\"1600\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg.webp\" alt=\"webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg\" class=\"wp-image-504052\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg.webp 720w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg-461x1024.webp 461w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg-112x249.webp 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-registered-users-receives-welcome-msg-691x1536.webp 691w\" sizes=\"(max-width: 720px) 100vw, 720px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Users Discover AI Chatbot Options<\/h3>\n<\/div><\/div>\n\n\n\n<p>It enables registered users to quickly navigate and interact with the store for instant support, as shown in the snapshot below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-beca213b1bd2cc2271601d8ad9dcf2dc\">WhatsApp Chatbot Options Panel<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-d9775c9fdf84aab50450efc19b4a3902\"><strong><strong>This panel shows all options for users to access through the AI WhatsApp Chatbot.<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"2412\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1.webp\" alt=\"1-webkul-magento-2-whatsapp-ai-chatbot-options-panel\" class=\"wp-image-503952\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1.webp 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1-134x300.webp 134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1-111x249.webp 111w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1-768x1715.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1-688x1536.webp 688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/webkul-magento-2-whatsapp-ai-chatbot-options-panel-1-917x2048.webp 917w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>This panel shows all options for all the registered users to access through the AI Chatbot.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Registered Users Get Instant Bot Responses<\/strong> <\/h3>\n<\/div><\/div>\n\n\n\n<p>The chatbot efficiently addresses users\u2019 general inquiries by providing accurate and contextually relevant responses, as shown in the snapshot below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-6b8112e827ce84c0bb8b265e80e50f92\">AI Chatbot Handles User Queries<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-75baae9248fba1d1858840dc3f9c00b6\"><strong>Chatbot quickly responds to users general questions accurately.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"459\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-459x1024.webp\" alt=\"2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries\" class=\"wp-image-503959\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-134x300.webp 134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-111x249.webp 111w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-768x1715.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-688x1536.webp 688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries-917x2048.webp 917w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/2-webkul-magento-2-whatsapp-ai-chatbot-handles-user-queries.webp 1080w\" sizes=\"(max-width: 459px) 100vw, 459px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">AI Bot Gives Quick Order Access To Users<\/h3>\n<\/div><\/div>\n\n\n\n<p>WhatsApp AI Chatbot promptly provides users with their order information, ensuring quick and seamless access to order details, as shown below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-beee57551608a0173a6b4107967206dd\">AI Chatbot Shares Order Details<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-59faf0a6fe5e2e70a9f019b51bd4ea31\"><strong>WhatsApp AI Chatbot quickly provides users with their order details.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"459\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-459x1024.webp\" alt=\"3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details\" class=\"wp-image-503961\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-134x300.webp 134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-111x249.webp 111w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-768x1715.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-688x1536.webp 688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details-917x2048.webp 917w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/3-webkul-magento-2-whatsapp-ai-chatbot-shares-order-details.webp 1080w\" sizes=\"(max-width: 459px) 100vw, 459px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">AI Chatbot Delivers Easy Invoice Downloads<\/h3>\n<\/div><\/div>\n\n\n\n<p>WhatsApp AI Chatbot enables users to conveniently download their invoices, ensuring quick and hassle-free access, as shown in the given snapshot.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-3078e29b53bb7f65fe92a4cff3cd3bb9\">AI Chatbot Sends Downloadable Invoices<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-87e3496b0226b58ff3bcb01cc0b22fb5\"><strong>WhatsApp AI Chatbot allows users to download their invoices easily.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"469\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-469x1024.webp\" alt=\"4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices\" class=\"wp-image-503963\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-469x1024.webp 469w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-138x300.webp 138w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-114x249.webp 114w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-768x1676.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-704x1536.webp 704w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices-939x2048.webp 939w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/4-webkul-magento-2-whatsapp-ai-chatbot-sends-downloadable-invoices.webp 1078w\" sizes=\"(max-width: 469px) 100vw, 469px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Users Receive Quick Tracking Links<\/h3>\n<\/div><\/div>\n\n\n\n<p>WhatsApp AI Chatbot instantly shares the order tracking link, allowing users to monitor their shipment status with ease, as shown in the snapshot below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-669491f5a9353e9179c750d9a1150feb\">AI Chatbot Provides Order Tracking URL<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-6c0ebbb49c1fa4dba148a6ef06ca1c5e\"><strong>WhatsApp AI Chatbot gives users an order tracking link instantly.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"459\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-459x1024.webp\" alt=\"5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url\" class=\"wp-image-503965\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-134x300.webp 134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-111x249.webp 111w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-768x1715.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-688x1536.webp 688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url-917x2048.webp 917w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/5-webkul-magento-2-whatsapp-ai-chatbot-provides-order-tracking-url.webp 1080w\" sizes=\"(max-width: 459px) 100vw, 459px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Instant Product Lookup For Users<\/h3>\n<\/div><\/div>\n\n\n\n<p>WhatsApp AI Chatbot promptly delivers comprehensive product information, ensuring users have quick access to essential details, as shown below.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-308887f91a2374dec2bde99c20f9feb1\">AI Chatbot Shares Product Details<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-fbfee5686523fd8520dc9d79fea1f2f0\"><strong>WhatsApp AI Chatbot provides users with complete product information instantly.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"386\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-386x1024.webp\" alt=\"6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details\" class=\"wp-image-503966\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-386x1024.webp 386w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-113x300.webp 113w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-94x249.webp 94w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-768x2036.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-579x1536.webp 579w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-773x2048.webp 773w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/6-webkul-magento-2-whatsapp-ai-chatbot-shares-product-details-scaled.webp 966w\" sizes=\"(max-width: 386px) 100vw, 386px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Users Report Issue via WhatsApp AI Chatbot<\/h3>\n<\/div><\/div>\n\n\n\n<p>WhatsApp AI Chatbot allows users to conveniently report any issues, ensuring quick resolution and improved support, as illustrated below in the snapshot.<\/p>\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:450px\">\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color wp-elements-f3297293461dea390af4070ec7d48fe2\">AI Chatbot Enables Users To Report Issues<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-0be96c255bd9aee97075484a426e2fbe\"><strong>WhatsApp AI Chatbot allows users to easily report any issues.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"459\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-459x1024.webp\" alt=\"7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues\" class=\"wp-image-503967\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-459x1024.webp 459w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-134x300.webp 134w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-111x249.webp 111w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-768x1715.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-688x1536.webp 688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues-917x2048.webp 917w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/08\/7-webkul-magento-2-whatsapp-ai-chatbot-enables-users-to-report-issues.webp 1080w\" sizes=\"(max-width: 459px) 100vw, 459px\" loading=\"lazy\" \/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Support<\/h2>\n<\/div><\/div>\n\n\n\n<p>If you have any questions, suggestions, or customization requests, feel free to contact us at&nbsp;<a href=\"mailto:support@webkul.com\">support@webkul.com<\/a>&nbsp;or submit a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">webkul.uvdesk.com.<\/a><\/p>\n\n\n\n<p>Explore our&nbsp;<a href=\"https:\/\/webkul.com\/magento-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">Magento Development Services<\/a> to&nbsp;<a href=\"https:\/\/webkul.com\/hire-magento-developers\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hire Magento Developers<\/a>&nbsp;who can help you build a powerful, scalable &amp; custom e-commerce online store.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Magento 2 WhatsApp AI Chatbot connects WhatsApp with your Magento 2 store to offer instant, AI-powered customer support and product assistance. Admins can enable or disable the chatbot, configure ChromaDB for smart response handling, and manage FAQs and chat history from the backend. Customers can get product details, order info, invoices, and tracking links directly <a href=\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":657,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9121,302,1],"tags":[],"class_list":["post-502614","post","type-post","status-publish","format-standard","hentry","category-magento-2","category-magento2","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide For Magento 2 WhatsApp AI Chatbot\u00a0<\/title>\n<meta name=\"description\" content=\"Magento 2 WhatsApp AI Chatbot integrates WhatsApp with your Magento 2 store using ChromaDB for accurate, &amp; multilingual customer support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0\" \/>\n<meta property=\"og:description\" content=\"Magento 2 WhatsApp AI Chatbot integrates WhatsApp with your Magento 2 store using ChromaDB for accurate, &amp; multilingual customer support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-19T10:20:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-13T06:53:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp\" \/>\n<meta name=\"author\" content=\"Simran Sharma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Simran Sharma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\"},\"author\":{\"name\":\"Simran Sharma\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861\"},\"headline\":\"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0\",\"datePublished\":\"2025-08-19T10:20:03+00:00\",\"dateModified\":\"2025-11-13T06:53:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\"},\"wordCount\":1575,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp\",\"articleSection\":[\"Magento 2\",\"Magento2\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\",\"url\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\",\"name\":\"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp\",\"datePublished\":\"2025-08-19T10:20:03+00:00\",\"dateModified\":\"2025-11-13T06:53:22+00:00\",\"description\":\"Magento 2 WhatsApp AI Chatbot integrates WhatsApp with your Magento 2 store using ChromaDB for accurate, & multilingual customer support.\",\"breadcrumb\":{\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage\",\"url\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp\",\"contentUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp\",\"width\":1027,\"height\":277},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/webkul.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/webkul.com\/blog\/#website\",\"url\":\"https:\/\/webkul.com\/blog\/\",\"name\":\"Webkul Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/webkul.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/webkul.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/webkul.com\/blog\/#organization\",\"name\":\"WebKul Software Private Limited\",\"url\":\"https:\/\/webkul.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png\",\"contentUrl\":\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png\",\"width\":380,\"height\":380,\"caption\":\"WebKul Software Private Limited\"},\"image\":{\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/webkul\/\",\"https:\/\/x.com\/webkul\",\"https:\/\/www.instagram.com\/webkul\/\",\"https:\/\/www.linkedin.com\/company\/webkul\",\"https:\/\/www.youtube.com\/user\/webkul\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861\",\"name\":\"Simran Sharma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g\",\"caption\":\"Simran Sharma\"},\"description\":\"Product Business Analyst at Webkul, skilled in content strategy, product discovery, and solution design to deliver customer-focused, scalable growth solutions.\",\"url\":\"https:\/\/webkul.com\/blog\/author\/simransharma-bd321\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0","description":"Magento 2 WhatsApp AI Chatbot integrates WhatsApp with your Magento 2 store using ChromaDB for accurate, & multilingual customer support.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/","og_locale":"en_US","og_type":"article","og_title":"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0","og_description":"Magento 2 WhatsApp AI Chatbot integrates WhatsApp with your Magento 2 store using ChromaDB for accurate, & multilingual customer support.","og_url":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/","og_site_name":"Webkul Blog","article_publisher":"https:\/\/www.facebook.com\/webkul\/","article_published_time":"2025-08-19T10:20:03+00:00","article_modified_time":"2025-11-13T06:53:22+00:00","og_image":[{"url":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp","type":"","width":"","height":""}],"author":"Simran Sharma","twitter_card":"summary_large_image","twitter_creator":"@webkul","twitter_site":"@webkul","twitter_misc":{"Written by":"Simran Sharma","Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#article","isPartOf":{"@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/"},"author":{"name":"Simran Sharma","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861"},"headline":"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0","datePublished":"2025-08-19T10:20:03+00:00","dateModified":"2025-11-13T06:53:22+00:00","mainEntityOfPage":{"@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/"},"wordCount":1575,"commentCount":0,"publisher":{"@id":"https:\/\/webkul.com\/blog\/#organization"},"image":{"@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage"},"thumbnailUrl":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp","articleSection":["Magento 2","Magento2"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/","url":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/","name":"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0","isPartOf":{"@id":"https:\/\/webkul.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage"},"image":{"@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage"},"thumbnailUrl":"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp","datePublished":"2025-08-19T10:20:03+00:00","dateModified":"2025-11-13T06:53:22+00:00","description":"Magento 2 WhatsApp AI Chatbot integrates WhatsApp with your Magento 2 store using ChromaDB for accurate, & multilingual customer support.","breadcrumb":{"@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#primaryimage","url":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp","contentUrl":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/installation.webp","width":1027,"height":277},{"@type":"BreadcrumbList","@id":"https:\/\/webkul.com\/blog\/magento-2-whatsapp-ai-chatbot-documentation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/webkul.com\/blog\/"},{"@type":"ListItem","position":2,"name":"User Guide For Magento 2 WhatsApp AI Chatbot\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/webkul.com\/blog\/#website","url":"https:\/\/webkul.com\/blog\/","name":"Webkul Blog","description":"","publisher":{"@id":"https:\/\/webkul.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/webkul.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/webkul.com\/blog\/#organization","name":"WebKul Software Private Limited","url":"https:\/\/webkul.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png","contentUrl":"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/08\/webkul-logo-accent-sq.png","width":380,"height":380,"caption":"WebKul Software Private Limited"},"image":{"@id":"https:\/\/webkul.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/webkul\/","https:\/\/x.com\/webkul","https:\/\/www.instagram.com\/webkul\/","https:\/\/www.linkedin.com\/company\/webkul","https:\/\/www.youtube.com\/user\/webkul\/"]},{"@type":"Person","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/9db6e4419b6ccb6b1a658c65e9395861","name":"Simran Sharma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webkul.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/321800310da8472387b27cb24bbb3f1ffa5151cfbf7186513eeee75e8fe7d665?s=96&d=https%3A%2F%2Fcdnblog.webkul.com%2Fblog%2Fwp-content%2Fuploads%2F2019%2F10%2Feva.png&r=g","caption":"Simran Sharma"},"description":"Product Business Analyst at Webkul, skilled in content strategy, product discovery, and solution design to deliver customer-focused, scalable growth solutions.","url":"https:\/\/webkul.com\/blog\/author\/simransharma-bd321\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/502614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/users\/657"}],"replies":[{"embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/comments?post=502614"}],"version-history":[{"count":136,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/502614\/revisions"}],"predecessor-version":[{"id":513307,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/posts\/502614\/revisions\/513307"}],"wp:attachment":[{"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/media?parent=502614"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/categories?post=502614"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webkul.com\/blog\/wp-json\/wp\/v2\/tags?post=502614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}