{"id":486775,"date":"2025-04-02T09:31:28","date_gmt":"2025-04-02T09:31:28","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=486775"},"modified":"2026-08-12T13:12:02","modified_gmt":"2026-08-12T13:12:02","slug":"woocommerce-whatsapp-order-notification-guide","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/woocommerce-whatsapp-order-notification-guide\/","title":{"rendered":"User Guide for WooCommerce WhatsApp Order Notifications"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/woocommerce-whatsapp-order-notification.html\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce WhatsApp Order Notifications <\/a>plugin allows store managers to communicate order updates to customers via WhatsApp. It automatically sends notifications after a purchase is made.<\/p>\n\n\n\n<p>Additionally, the admin can manually send updates from the order editing page.<\/p>\n\n\n\n<p>This plugin integrates seamlessly with WooCommerce, ensuring that order details are well-organized and easy to understand.<\/p>\n\n\n\n<p>It enhances customer communication by providing fast updates. Its user-friendly design makes managing notifications a breeze.<\/p>\n\n\n\n<p>If you&#8217;re looking for a way to add a custom prefix or suffix to your orders, check out the <a href=\"https:\/\/store.webkul.com\/Custom-Order-Prefix-WordPress-WooCommerce.html\" target=\"_blank\" rel=\"noreferrer noopener\">Custom Order Prefix for WordPress WooCommerce.<\/a><\/p>\n\n\n\n<p><strong>Note<\/strong> &#8211; This plugin is compatible with WooCommerce\u2019s <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">latest<a href=\"https:\/\/woo.com\/document\/high-performance-order-storage\/\" target=\"_blank\">&nbsp;High-Performance<\/a><\/span><a href=\"https:\/\/woo.com\/document\/high-performance-order-storage\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Order Storage<\/a> (HPOS) and <a href=\"https:\/\/woo.com\/document\/cart-checkout-blocks-status\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cart and Checkout block<\/a>.<\/p>\n\n\n\n<p>Explore our&nbsp;<a href=\"https:\/\/store.webkul.com\/woocommerce-product-import-xml-csv-urls.html\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce Product Import \u2013 XML CSV URLs plugin<\/a>&nbsp;that enables the admin to easily import products from XML &amp; CSV URLs or through FTP\/SFTP details.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Features<\/h2>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When customers place an order, they get automatic alerts via WhatsApp.<\/li>\n\n\n\n<li>The store admin has the option to send updates manually from the order editing section.<\/li>\n\n\n\n<li>A message is also sent through WhatsApp whenever there is a change in the order status.<\/li>\n\n\n\n<li>It integrates seamlessly with WooCommerce to provide order information.<\/li>\n\n\n\n<li>Enhances customer engagement by delivering quick updates through WhatsApp.<\/li>\n\n\n\n<li>Features an easy-to-use interface for handling and sending notifications.<\/li>\n\n\n\n<li>The admin can opt to send order updates to their own WhatsApp number as well.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation of WooCommerce WhatsApp Order Notifications<\/h3>\n<\/div><\/div>\n\n\n\n<p>The user will get a zip file that he has to upload in the <strong>\u201cAdd New\u201d<\/strong>&nbsp;menu option in the WordPress admin panel.<\/p>\n\n\n\n<p>For this, log in to WordPress Admin Panel, then under the Dashboard, hover your mouse over the&nbsp;\u201cPlugins\u201d&nbsp;menu option, which brings out a Sub-Men,u then select the&nbsp;<strong>\u201cAdd New\u201d<\/strong>&nbsp;option.<\/p>\n\n\n\n<p>After this, you will see an option on the top of your page that is&nbsp;<strong>\u201cUpload Plugin\u201d<\/strong>, now click the option to upload the zip file.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"206\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-upload-new-plugin.webp\" alt=\"upload new plugin\" class=\"wp-image-485170\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-upload-new-plugin.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-upload-new-plugin-300x55.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-upload-new-plugin-250x46.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-upload-new-plugin-768x141.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>By clicking on the&nbsp;<strong>\u201cUpload Plugin\u201d<\/strong>&nbsp;option, below that, you will see a button&nbsp;\u201cChoose File\u201d&nbsp;Click on the button to browse for the zip file as per the snapshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1353\" height=\"336\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/01\/webkul-woocommerce-choose-zip-file.webp\" alt=\"choose zip file\" class=\"wp-image-480400\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/01\/webkul-woocommerce-choose-zip-file.webp 1353w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/01\/webkul-woocommerce-choose-zip-file-300x75.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/01\/webkul-woocommerce-choose-zip-file-1200x298.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/01\/webkul-woocommerce-choose-zip-file-250x62.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/01\/webkul-woocommerce-choose-zip-file-768x191.webp 768w\" sizes=\"(max-width: 1353px) 100vw, 1353px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After browsing the file, click the&nbsp;<strong>\u201cInstall Now\u201d<\/strong>&nbsp;button to install the plugin as per the snapshot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"271\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-zip-uploaded-1-1200x271.webp\" alt=\"zip uploaded\" class=\"wp-image-487423\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-zip-uploaded-1-1200x271.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-zip-uploaded-1-300x68.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-zip-uploaded-1-250x56.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-zip-uploaded-1-768x173.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-zip-uploaded-1.webp 1365w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now when the plugin is installed correctly, you will see the success message &amp; an option to activate the plugin.<\/p>\n\n\n\n<p>Henceforth now, click on&nbsp;<strong>\u201cActivate Plugin\u201d<\/strong>&nbsp;to activate the installed plugin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"242\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-installation-1200x242.webp\" alt=\"plugin zip installation\" class=\"wp-image-487424\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-installation-1200x242.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-installation-300x60.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-installation-250x50.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-installation-768x155.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-installation.webp 1364w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the plugin is installed successfully, it is visible under the <strong>Installed Plugins<\/strong> section as per the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-plugin-activated-1-1200x675.webp\" alt=\"plugin activated\" class=\"wp-image-487421\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-plugin-activated-1-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-plugin-activated-1-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-plugin-activated-1-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-plugin-activated-1-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/webkul-woocommerce-whatsapp-order-plugin-activated-1.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Translation<\/h3>\n<\/div><\/div>\n\n\n\n<p>To learn how to translate the module, you can click <a href=\"https:\/\/webkul.com\/blog\/how-to-translate-the-woocommerce-plugins\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Activate and Update Plugin<\/h3>\n<\/div><\/div>\n\n\n\n<p>Check how to <a href=\"https:\/\/marketplace.webkul.com\/knowledgebase\/activate-woocommerce-plugin-license-key\/\" target=\"_blank\" rel=\"noreferrer noopener\">activate your WooCommerce plugin<\/a> through the purchase code and get <a href=\"https:\/\/marketplace.webkul.com\/knowledgebase\/get-updates-webkul-modules-directly-on-plugins-page\/\" target=\"_blank\" rel=\"noreferrer noopener\">updates on Webkul Modules directly<\/a> on the Plugins page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sign-up-twilio-account\">Sign Up \u2013 Twilio Account<\/h3>\n\n\n\n<p>To initiate your Twilio account. Now, enter your name and email address. Then set your password and click on the start your free trial button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/twilio_sign_up.webp\" alt=\"twilio sign up\" class=\"wp-image-433419\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/twilio_sign_up.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/twilio_sign_up-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/twilio_sign_up-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/twilio_sign_up-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Therefore, as a result, a verification email is sent to your registered email ID.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"334\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-1200x334.png\" alt=\"verify user section\" class=\"wp-image-273388\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-1200x334.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-300x84.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-250x70.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-768x214.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C-1536x428.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/C.png 1898w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, verify your email by clicking on the&nbsp;<strong>Confirm your Email<\/strong>&nbsp;link enclosed within the mail.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"524\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-1200x524.png\" alt=\"Verify your email ID\" class=\"wp-image-273389\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-1200x524.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D-768x335.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Verify-your-email-neeleshvikram1998-gmail-com-Gmail-D.png 1456w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Further, you need to enter your Phone number and click on the Send verification Code button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots.webp\" alt=\"verify twilio mobile no\" class=\"wp-image-433648\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, enter the verification code received on the number provided by you, and then click on the submit button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-2.webp\" alt=\"Enter the otp for twilio\" class=\"wp-image-433649\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/console.twilio.com_account_verification_phoneWebkul-store-screenshots-2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A pop-up will appear on your screen Click on&nbsp;the Confirm&nbsp;button to activate your sandbox account as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"430\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-1200x430.png\" alt=\"Twilio Console WhatsApp \" class=\"wp-image-273392\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-1200x430.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-300x108.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-250x90.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-768x275.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G-1536x551.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-G.png 1902w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"log-in-twilio-account\">Log in \u2013 Twilio Account<\/h3>\n\n\n\n<p>Moreover, if you already have a Twilio account, first enter your email ID to log in, and then click the Continue button to proceed.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login.webp\" alt=\"twilio.com login\" class=\"wp-image-433416\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"whatsapp-configuration\">WhatsApp Configuration<\/h3>\n\n\n\n<p>To send and receive messages from the Sandbox to the Application, the store admin needs to go to the following&nbsp;<a href=\"https:\/\/www.twilio.com\/console\/sms\/whatsapp\/learn\" target=\"_blank\" rel=\"noreferrer noopener\">web page.<\/a><\/p>\n\n\n\n<p><strong>Note<\/strong>&nbsp;\u2013 To receive OTP on your WhatsApp, you need to send&nbsp;<strong>join \u201cContent visible in the Twilio Account\u201d<\/strong>&nbsp;from your WhatsApp number to the Twilio number (+14155238886).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send a message to the Twilio number with the verification code to join.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1330\" height=\"453\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-4-1.png\" alt=\"Twilio Console WhatsApp\" class=\"wp-image-273626\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-4-1.png 1330w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-4-1-300x102.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-4-1-1200x409.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-4-1-250x85.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/Twilio-Console-WhatsApp-4-1-768x262.png 768w\" sizes=\"(max-width: 1330px) 100vw, 1330px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>You will receive a confirmation text on your device as shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1866\" height=\"940\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1.png\" alt=\"WhatsApp\" class=\"wp-image-275360\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1.png 1866w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1-1200x605.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1-768x387.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-A-1-1-1536x774.png 1536w\" sizes=\"(max-width: 1866px) 100vw, 1866px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Send a One-Way&nbsp; Message.<\/li>\n\n\n\n<li>Two-Way Messaging.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1835\" height=\"941\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1.png\" alt=\"WhatsApp\" class=\"wp-image-274054\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1.png 1835w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1-1200x615.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1-768x394.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/11\/WhatsApp-c-01-1-1536x788.png 1536w\" sizes=\"(max-width: 1835px) 100vw, 1835px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, as we can check, Twilio has received the message<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/setup-configuration-1200x675.webp\" alt=\"user-nitiated-conversation\" class=\"wp-image-496396\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/setup-configuration-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/setup-configuration-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/setup-configuration-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/setup-configuration-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/setup-configuration.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, click on the <strong>Next Step<\/strong> button<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-credentials-1200x675.webp\" alt=\"twilio-account-credential\" class=\"wp-image-496410\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-credentials-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-credentials-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-credentials-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-credentials-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-credentials.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"message-service-credentials\">Message service Credentials<\/h3>\n\n\n\n<p>Firstly, the admin needs to log in to the Twilio account.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login.webp\" alt=\"twilio.com login\" class=\"wp-image-433416\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/04\/www.twilio.com_login-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin will navigate to&nbsp;<strong>Messaging -&gt; Services<\/strong>&nbsp;in the Twilio side panel<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1.webp\" alt=\"Twilio services\" class=\"wp-image-447844\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the Services dashboard, the admin will click on&nbsp;<strong>Create Messaging Services.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-account-cred-1.webp\" alt=\"cred\" class=\"wp-image-447890\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-account-cred-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-account-cred-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-account-cred-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-account-cred-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then, the admin will enter the name for the friendly messaging services.<\/p>\n\n\n\n<p>After this, the admin will click on&nbsp;<strong>Create Messaging Services<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-sontent-sid.webp\" alt=\"message-service\" class=\"wp-image-496449\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-sontent-sid.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-sontent-sid-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-sontent-sid-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-sontent-sid-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the next step, the admin will add Senders to Service by clicking on&nbsp;<strong>Add Senders<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender.webp\" alt=\"twilio cred\" class=\"wp-image-447911\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then, the admin will select the sender type as a phone number and click on&nbsp;<strong>Continue<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-type.webp\" alt=\"twilio cred\" class=\"wp-image-447912\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-type.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-type-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-type-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-type-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Next, the admin will select the phone number and confirm it.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-number-confirm.webp\" alt=\"twilio cred\" class=\"wp-image-447909\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-number-confirm.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-number-confirm-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-number-confirm-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-number-confirm-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, senders have been added and the admin assigns the sender to their service by clicking on add sender.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-add-sender-successfully.webp\" alt=\"twilio cred\" class=\"wp-image-447908\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-add-sender-successfully.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-add-sender-successfully-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-add-sender-successfully-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-add-sender-successfully-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Next, the admin will move to the next step.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-integration.webp\" alt=\"twilio integration\" class=\"wp-image-447927\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-integration.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-integration-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-integration-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-integration-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After configuring step 3, the admin will move toward the Next step:&nbsp;<strong>Add Compliance info<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-continue.webp\" alt=\"twilio cred\" class=\"wp-image-447910\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-continue.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-continue-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-continue-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-adding-sender-continue-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin will click on the&nbsp;<strong>Complete Messaging Service Setup<\/strong>.<\/p>\n\n\n\n<p>Then, a popup notification of a successful update will appear.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-message-service.webp\" alt=\"twilio cred\" class=\"wp-image-447949\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-message-service.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-message-service-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-message-service-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/woocommerce-twilio-message-service-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Finally, the admin can see the Service ID and use it in the WooCommerce WhatsApp Order Notification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twiliocontent-sid.webp\" alt=\"add-content-sid-form\" class=\"wp-image-496450\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twiliocontent-sid.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twiliocontent-sid-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twiliocontent-sid-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twiliocontent-sid-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"login-and-registered-template-id-credentials\">Order Detail Content ID Credentials<\/h3>\n\n\n\n<p>In the Twilio dashboard, the admin will navigate to&nbsp;<strong>Messaging -&gt;<\/strong>&nbsp;<strong>Content Template Builder<\/strong>&nbsp;at the Twilio side panel<strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1.webp\" alt=\"Twilio services\" class=\"wp-image-447844\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/twilio-messaging-cred-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin will click on <strong>Create New.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-contentid-1200x675.webp\" alt=\"create-new-content-id\" class=\"wp-image-496427\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-contentid-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-contentid-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-contentid-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-contentid-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-contentid.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then, the admin will add the template name and the template language.<\/p>\n\n\n\n<p>Next, select the content type. Then, click on&nbsp;<strong>Create<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-form-1200x675.webp\" alt=\"create-new-content-form\" class=\"wp-image-496429\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-form-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-form-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-form-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-form-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-form.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then, add the content in the Content body section and write \u201d {{1}} \u201c, where the Order Detail is visible .<\/p>\n\n\n\n<p>Example:Hello <em>{{1}}<\/em>, thank you for your order <em>#{{2}}<\/em>!<\/p>\n\n\n\n<p>{{3}}.We&#8217;ll notify you when your items are shipped. If you have any questions, feel free to contact us.<\/p>\n\n\n\n<p><em>Thank you for shopping with us!<\/em>\ud83d\ude0a<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-fill-1200x675.webp\" alt=\"create-new-content-add\" class=\"wp-image-496430\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-fill-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-fill-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-fill-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-fill-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-fill.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then, the admin will add sample text and click on save with samples.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-add-sample-variable-1200x675.webp\" alt=\"create-new-content-add-variable\" class=\"wp-image-496432\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-add-sample-variable-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-add-sample-variable-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-add-sample-variable-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-add-sample-variable-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-add-sample-variable.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then, submit it for WhatsApp review.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"461\" height=\"344\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/whatsapp-order-notification-review-submit.webp\" alt=\"whatsapp-order-notification-review-submit\" class=\"wp-image-517075\" style=\"aspect-ratio:1.3401317283670224;width:808px;height:auto\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/whatsapp-order-notification-review-submit.webp 461w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/whatsapp-order-notification-review-submit-300x224.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/whatsapp-order-notification-review-submit-250x187.webp 250w\" sizes=\"(max-width: 461px) 100vw, 461px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A pop will show the Successful message and the ORder Detail Content SID will be created.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-created-1200x675.webp\" alt=\"create-new-content-added\" class=\"wp-image-496434\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-created-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-created-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-created-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-created-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/create-new-content-created.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Live Environment<\/strong>\u00a0\u2013 Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2013 Log in to Twilio<\/h3>\n\n\n\n<p>Go to <a href=\"https:\/\/www.twilio.com\/\">Twilio<\/a> and log in using your Twilio credentials.<\/p>\n\n\n\n<p>After logging in, open your Twilio account dashboard.<\/p>\n\n\n\n<p>The dashboard displays information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Account SID<\/li>\n\n\n\n<li>Account Role<\/li>\n\n\n\n<li>Current Account Status<\/li>\n\n\n\n<li>Trial\/Upgrade option<\/li>\n<\/ul>\n\n\n\n<p>For production usage, the Twilio account must be upgraded from the trial account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-welcome-page-1-1200x800.webp\" alt=\"twlio-welcome-page\" class=\"wp-image-517076\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-welcome-page-1-1200x800.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-welcome-page-1-300x200.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-welcome-page-1-250x167.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-welcome-page-1-768x512.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-welcome-page-1.webp 1536w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2013 Upgrade the Twilio Account<\/h3>\n\n\n\n<p>Click <strong>Upgrade<\/strong> from the Twilio account dashboard to begin the production account setup.<\/p>\n\n\n\n<p>Twilio will ask you to select your country as part of the account upgrade and verification process.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-country-1200x675.webp\" alt=\"twlio-select-country\" class=\"wp-image-515391\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-country-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-country-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-country-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-country-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-country.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Select the appropriate country and continue with the verification process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2013 Complete Identity Verification<\/h3>\n\n\n\n<p>After selecting the country, Twilio may require identity verification.<\/p>\n\n\n\n<p>Select an accepted government-issued identification document, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Driver License<\/li>\n\n\n\n<li>National ID<\/li>\n\n\n\n<li>PAN Card<\/li>\n\n\n\n<li>Passport<\/li>\n\n\n\n<li>Voter ID<\/li>\n<\/ul>\n\n\n\n<p>Upload the required document and submit it for verification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-document-1200x675.webp\" alt=\"twlio-select-document\" class=\"wp-image-515392\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-document-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-document-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-document-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-document-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twlio-select-document.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the required documents are submitted, wait for Twilio to complete the verification process.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5 \u2013 Configure WhatsApp Sender<\/h3>\n\n\n\n<p>After WhatsApp Business access is approved, navigate to:<\/p>\n\n\n\n<p><strong>Messaging \u2192 Senders \u2192 WhatsApp Senders<\/strong><\/p>\n\n\n\n<p>Add the business WhatsApp phone number and complete the required verification.<\/p>\n\n\n\n<p>After successful verification, the WhatsApp number can be used for sending messages through the live environment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6 \u2013 Create a Messaging Service<\/h3>\n\n\n\n<p>Navigate to:<\/p>\n\n\n\n<p><strong>Messaging \u2192 Services<\/strong><\/p>\n\n\n\n<p>Create a new Messaging Service for the WhatsApp notifications. Add the verified WhatsApp sender to the Messaging Service.<br>Complete the Messaging Service setup.<\/p>\n\n\n\n<p>After the service is created successfully, Twilio provides a <strong>Messaging Service SID<\/strong>.<\/p>\n\n\n\n<p>Keep this SID available because it is required when configuring the WooCommerce WhatsApp Order Notification plugin.<br><br>After you activate your WhatsApp number, create a Messaging Service by going to Messaging \u2192 Services.This service will generate the Messaging Service SID required for your WooCommerce plugin.<br><br><strong>WhatsApp Template Approval<\/strong><\/p>\n\n\n\n<p>All outgoing messages must use Meta-approved templates. Examples include:<br>Order confirmation<br>Order shipped<br>COD order alert<br>Admin notifications<br>You must use templates for messages sent . Approval usually takes time.<\/p>\n\n\n\n<p><strong>Twilio WhatsApp Pricing Overview<\/strong><\/p>\n\n\n\n<p>Twilio charges are per message, and rates depend on your country and message type:<br>For example<br>For transactional \/ utility \/ OTP messages, expect around $0.006 \u2013 $0.008 per message (varies slightly by country).<\/p>\n\n\n\n<p><strong>Monthly Cost Example<\/strong><\/p>\n\n\n\n<p>If you send 10,000 messages per month:<br>Mostly transactional messages \u2192Approx. $60 \u2013 $80 per month<br><br><strong>Note<\/strong>: Currently, Twilio WhatsApp does not support message delivery to U.S. phone numbers due to WhatsApp (Meta) and carrier restrictions. As a result, WhatsApp messages sent via Twilio may fail for U.S. numbers even in a live environment. Please consider this limitation when planning WhatsApp communication<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Configuration of WhatsApp Order Notification Plugin<\/h3>\n\n\n\n<p>After completing the Twilio Live\/Production setup, log in to the WordPress Admin Panel and navigate to:<\/p>\n\n\n\n<p><strong>Webkul WC Addons \u2192 WhatsApp Order Notification \u2192 Settings<\/strong><\/p>\n\n\n\n<p>The plugin supports multiple WhatsApp gateways. Under <strong>Active Gateway<\/strong>, select the gateway that you want to use.<br>The currently available gateways are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Twilio<\/strong><\/li>\n\n\n\n<li><strong>Meta Cloud API<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Twilio Configuration<\/strong><\/h3>\n\n\n\n<p>When <strong>Twilio<\/strong> is selected as the Active Gateway, configure the following fields:<br><strong>Environment<\/strong> \u2013 Select the required environment, such as <strong>Test<\/strong> or <strong>Live<\/strong>.<br><strong>Twilio Sandbox Code<\/strong> \u2013 Enter the Twilio Sandbox code when using the Test environment.<br><strong>Account SID<\/strong> \u2013 Enter the Twilio Account SID.<br><strong>Auth Token<\/strong> \u2013 Enter the Twilio Auth Token.<br><strong>Twilio Mobile No.<\/strong> \u2013 Enter the Twilio WhatsApp\/Sandbox number configured for the selected environment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2356\" height=\"1880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings.webp\" alt=\"twilio-settings\" class=\"wp-image-553403\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings.webp 2356w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-300x239.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-1200x958.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-250x199.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-768x613.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-1536x1226.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-2048x1634.webp 2048w\" sizes=\"(max-width: 2356px) 100vw, 2356px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Meta Cloud API Configuration<\/h3>\n\n\n\n<p>The plugin also supports <strong>Meta Cloud API<\/strong> as a WhatsApp gateway.<\/p>\n\n\n\n<p>Select <strong>Meta Cloud API<\/strong> from the <strong>Active Gateway<\/strong> dropdown.<\/p>\n\n\n\n<p>Configure the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access Token<\/strong> \u2013 Enter the Meta Cloud API access token.<\/li>\n\n\n\n<li><strong>Phone Number ID<\/strong> \u2013 Enter the WhatsApp Business phone number ID.<\/li>\n\n\n\n<li><strong>WhatsApp Business Account ID<\/strong> \u2013 Enter the WhatsApp Business Account ID.<\/li>\n\n\n\n<li><strong>App ID<\/strong> \u2013 Enter the Meta application ID.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"958\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-1200x958.webp\" alt=\"meta-cloud-api-setting\" class=\"wp-image-553404\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-1200x958.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-300x239.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-250x199.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-768x613.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-1536x1226.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/meta-cloud-api-setting-2048x1634.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After entering the credentials, click <strong>Save Changes<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Test Gateway Connection<\/h3>\n\n\n\n<p>The plugin provides a built-in <strong>Test Gateway Connection<\/strong> option to verify the configured WhatsApp gateway before sending actual order notifications.<\/p>\n\n\n\n<p>The admin can enter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recipient Phone Number<\/strong> \u2013 Enter the recipient&#8217;s WhatsApp number with the country code.<\/li>\n\n\n\n<li><strong>Test Message Body<\/strong> \u2013 Enter the message that should be sent for testing.<\/li>\n<\/ul>\n\n\n\n<p>Click <strong>Send Test Message<\/strong> to test the active gateway.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"958\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-1200x958.webp\" alt=\"twilio-settings\" class=\"wp-image-553403\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-1200x958.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-300x239.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-250x199.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-768x613.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-1536x1226.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/twilio-settings-2048x1634.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A successful test confirms that the configured gateway credentials can be used to send WhatsApp messages.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Templates<\/h3>\n\n\n\n<p>After configuring the WhatsApp gateway, navigate to:<\/p>\n\n\n\n<p><strong>Webkul WC Addons \u2192 WhatsApp Order Notification \u2192 Templates<\/strong><\/p>\n\n\n\n<p>The Templates section allows the admin to configure customer and admin WhatsApp notifications.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"965\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-965x1024.webp\" alt=\"templates-setting\" class=\"wp-image-553405\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-965x1024.webp 965w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-283x300.webp 283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-235x249.webp 235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-768x815.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-1447x1536.webp 1447w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/templates-setting-1929x2048.webp 1929w\" sizes=\"(max-width: 965px) 100vw, 965px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Customer Notification Templates<\/h4>\n\n\n\n<p><strong>Order Message Data<\/strong><\/p>\n\n\n\n<p>Configure the message that will be sent when a new order is placed.<br>The message can contain dynamic order information using the supported placeholders.<\/p>\n\n\n\n<p><strong>Order Status Message Data<\/strong><\/p>\n\n\n\n<p>Configure the message that will be sent when the status of an order changes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Admin Notification Templates<\/h4>\n\n\n\n<p>The plugin also allows the admin to receive WhatsApp notifications for important order events.<\/p>\n\n\n\n<p>Enable:<br><strong>Enable Admin Notifications<\/strong><\/p>\n\n\n\n<p>Then configure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Admin Phone Number<\/strong> \u2013 Enter the WhatsApp number where admin notifications should be received.<\/li>\n\n\n\n<li><strong>Order Placed Message<\/strong> \u2013 Message sent when a new order is placed.<\/li>\n\n\n\n<li><strong>Order Cancelled Message<\/strong> \u2013 Message sent when an order is cancelled.<\/li>\n\n\n\n<li><strong>Order Failed Message<\/strong> \u2013 Message sent when an order fails.<\/li>\n<\/ul>\n\n\n\n<p>After configuring the templates, click <strong>Save Changes<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Advanced Features<\/h3>\n\n\n\n<p>The latest version provides an <strong>Advanced Features<\/strong> tab containing additional WhatsApp automation and customer communication features.<\/p>\n\n\n\n<p>Navigate to:<\/p>\n\n\n\n<p><strong>Webkul WC Addons \u2192 WhatsApp Order Notification \u2192 Advanced Features<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/advanced-feature.webp\" alt=\"advanced-feature\" class=\"wp-image-553406\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/advanced-feature.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/advanced-feature-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/advanced-feature-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/advanced-feature-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Customer Opt-in (GDPR)<\/strong><\/p>\n\n\n\n<p>The admin can enable a WhatsApp opt-in checkbox on the checkout page.<\/p>\n\n\n\n<p>Enable:<br><strong>Enable Checkout Opt-in<\/strong><\/p>\n\n\n\n<p>Then configure:<\/p>\n\n\n\n<p><strong>Opt-in Checkbox Label<\/strong><\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Send me order updates via WhatsApp<\/p>\n<\/blockquote>\n\n\n\n<p>The plugin also provides an <strong>Edit Checkout Page<\/strong> option to manage the position of the WhatsApp Opt-in block on the checkout page.<\/p>\n\n\n\n<p><strong>Review Requests Automation<\/strong><\/p>\n\n\n\n<p>The plugin can automatically send WhatsApp review requests after a customer&#8217;s purchase.<\/p>\n\n\n\n<p>Enable:<br><strong>Enable Scheduled Review Requests<\/strong><\/p>\n\n\n\n<p>Then configure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delay (Days)<\/strong> \u2013 Number of days to wait before sending the review request.<\/li>\n\n\n\n<li><strong>Review Request Message<\/strong> \u2013 WhatsApp message that will be sent to the customer.<\/li>\n<\/ul>\n\n\n\n<p><strong>Abandoned Cart Recovery<\/strong><\/p>\n\n\n\n<p>The plugin provides automated WhatsApp reminders for abandoned carts.<\/p>\n\n\n\n<p>Enable:<br><strong>Enable Abandoned Cart Recovery<\/strong><\/p>\n\n\n\n<p>Configure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abandonment Delay (Minutes)<\/strong> \u2013 Time to wait before considering the cart abandoned.<\/li>\n\n\n\n<li><strong>Abandoned Cart WhatsApp Message<\/strong> \u2013 Message sent to the customer to remind them about the items left in their cart.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1116\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-1116x1024.webp\" alt=\"rich-media\" class=\"wp-image-553407\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-1116x1024.webp 1116w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-300x275.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-250x229.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-768x705.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-1536x1410.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/rich-media-2048x1880.webp 2048w\" sizes=\"(max-width: 1116px) 100vw, 1116px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once enabled, captured abandoned carts can be monitored from:<\/p>\n\n\n\n<p><strong>WhatsApp Order Notification \u2192 Abandoned Carts<\/strong><\/p>\n\n\n\n<p>The Abandoned Carts page displays:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ID<\/li>\n\n\n\n<li>Customer Name<\/li>\n\n\n\n<li>Phone Number<\/li>\n\n\n\n<li>Cart Total<\/li>\n\n\n\n<li>Status<\/li>\n\n\n\n<li>Captured At<\/li>\n\n\n\n<li>Actions<\/li>\n<\/ul>\n\n\n\n<p><strong>Cash on Delivery (COD) Verification &amp; Anti-Fraud<\/strong><\/p>\n\n\n\n<p>The plugin provides WhatsApp-based verification for COD orders.<\/p>\n\n\n\n<p>Enable:<\/p>\n\n\n\n<p><strong>Enable COD Verification<\/strong><\/p>\n\n\n\n<p>Then select the required:<\/p>\n\n\n\n<p><strong>Verification Method<\/strong><\/p>\n\n\n\n<p>The current interface provides:<\/p>\n\n\n\n<p><strong>1-Click WhatsApp Verification Link<\/strong><\/p>\n\n\n\n<p>Configure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Auto-Cancel Unverified Orders (Hours)<\/strong> \u2013 Define how long an unverified COD order can remain pending before automatic cancellation.<\/li>\n\n\n\n<li><strong>COD Verification WhatsApp Message<\/strong> \u2013 Message sent to the customer containing the verification request.<\/li>\n<\/ul>\n\n\n\n<p>This feature helps the store verify COD orders before processing them and reduces potentially fraudulent or unwanted COD orders.<\/p>\n\n\n\n<p><strong>Rich Media \u2013 PDF Invoices<\/strong><\/p>\n\n\n\n<p>The plugin also supports attaching a PDF invoice to the WhatsApp notification after order completion.<\/p>\n\n\n\n<p>Enable:<br><strong>Attach PDF Invoice on Order Complete<\/strong><\/p>\n\n\n\n<p>When enabled, the generated PDF invoice can be included with the applicable WhatsApp communication.<br><br>After configuring the Settings section, the Admin configures the WhatsApp message templates For this they tap on the <strong>Templates<\/strong> button.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Message Logs<\/h3>\n\n\n\n<p>The plugin provides a dedicated <strong>Message Logs<\/strong> section to track outgoing WhatsApp notifications.<\/p>\n\n\n\n<p>Navigate to:<\/p>\n\n\n\n<p><strong>Webkul WC Addons \u2192 WhatsApp Order Notification \u2192 Message Logs<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/messaging-log.webp\" alt=\"messaging-log\" class=\"wp-image-553408\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/messaging-log.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/messaging-log-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/messaging-log-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/04\/messaging-log-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The logs provide information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ID<\/strong><\/li>\n\n\n\n<li><strong>Order #<\/strong><\/li>\n\n\n\n<li><strong>Recipient Phone<\/strong><\/li>\n\n\n\n<li><strong>Gateway<\/strong><\/li>\n\n\n\n<li><strong>Message Type<\/strong><\/li>\n\n\n\n<li><strong>Status<\/strong><\/li>\n\n\n\n<li><strong>Details \/ Error<\/strong><\/li>\n\n\n\n<li><strong>Date &amp; Time<\/strong><\/li>\n\n\n\n<li><strong>Actions<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The <strong>Gateway<\/strong> column identifies whether the notification was sent through the configured gateway, such as Twilio.<\/p>\n\n\n\n<p>The <strong>Status<\/strong> column indicates whether the message was successfully sent or failed.<\/p>\n\n\n\n<p>For failed messages, the <strong>Details \/ Error<\/strong> column displays the available failure reason.<\/p>\n\n\n\n<p>So, that is it for the configuration part of the plugin. Let&#8217;s check below how the user receives Order-based messages on their numbers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>WhatsApp Notification Flow:<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. Order Placement Notification<\/h4>\n\n\n\n<p>When a customer successfully places an order, the plugin processes the configured WhatsApp notification.<\/p>\n\n\n\n<p>If customer WhatsApp notifications are enabled and the required configuration is available, the customer receives the configured <strong>Order Message<\/strong>.<\/p>\n\n\n\n<p>If <strong>Admin Notifications<\/strong> are enabled, the configured admin WhatsApp number also receives the applicable order notification.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Order Status Update Notification<\/h4>\n\n\n\n<p>When the admin updates the order status, the plugin sends the configured <strong>Order Status Message<\/strong> to the customer.<\/p>\n\n\n\n<p>If admin notifications are enabled, the applicable admin notification is also sent according to the configured settings.<\/p>\n\n\n\n<p>This keeps customers and administrators informed about the latest order progress.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Manual WhatsApp Notification<\/h4>\n\n\n\n<p>The admin can manually send a WhatsApp notification for an order.<\/p>\n\n\n\n<p>Navigate to:<br><strong>WooCommerce \u2192 Orders<\/strong><\/p>\n\n\n\n<p>Open the required order.<\/p>\n\n\n\n<p>Under <strong>Order Actions<\/strong>, select:<\/p>\n\n\n\n<p><strong>Send WhatsApp Notification<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-manual-notifications-1200x675.webp\" alt=\"manual whatsapp notification\" class=\"wp-image-486832\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-manual-notifications-1200x675.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-manual-notifications-300x169.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-manual-notifications-250x141.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-manual-notifications-768x432.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-manual-notifications.webp 1366w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can use this option to manually notify the customer about the order.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer End WhatsApp Order Messages<\/h3>\n<\/div><\/div>\n\n\n\n<p>Whenever a customer purchases a new product or admin updates an existing order, the system sends a WhatsApp notification using the specified template.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Order Message Data<\/strong> and Order Status Message<\/h4>\n\n\n\n\n<div class=\"wp-block-columns wk-bg-radial-gradient is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"474\" height=\"1054\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-new-order.webp\" alt=\"new order whatsapp message\" class=\"wp-image-486841\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-new-order.webp 474w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-new-order-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-new-order-461x1024.webp 461w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-new-order-112x249.webp 112w\" sizes=\"(max-width: 474px) 100vw, 474px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column wk-video-mockup-frame is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"474\" height=\"1054\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-order-status-update.webp\" alt=\"order status update message\" class=\"wp-image-486842\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-order-status-update.webp 474w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-order-status-update-135x300.webp 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-order-status-update-461x1024.webp 461w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/03\/webkul-woocommerce-whatsapp-order-status-update-112x249.webp 112w\" sizes=\"(max-width: 474px) 100vw, 474px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>So that is it for the WooCommerce WhatsApp Order Notifications plugin. If you need further assistance, please email us at support@webkul.com .<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WooCommerce WhatsApp Order Notifications plugin allows store managers to communicate order updates to customers via WhatsApp. It automatically sends notifications after a purchase is made. Additionally, the admin can manually send updates from the order editing page. This plugin integrates seamlessly with WooCommerce, ensuring that order details are well-organized and easy to understand. It enhances <a href=\"https:\/\/webkul.com\/blog\/woocommerce-whatsapp-order-notification-guide\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":551,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1773],"tags":[],"class_list":["post-486775","post","type-post","status-publish","format-standard","hentry","category-woocommerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide for WooCommerce WhatsApp Order Notifications<\/title>\n<meta name=\"description\" content=\"WooCommerce WhatsApp Order Notifications guide shows how admin can configure plugin and send customers automatic order updates on Whatsapp.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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