{"id":482864,"date":"2025-02-19T06:52:02","date_gmt":"2025-02-19T06:52:02","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=482864"},"modified":"2025-03-03T07:55:12","modified_gmt":"2025-03-03T07:55:12","slug":"uvdesk-open-source-report-insights","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/uvdesk-open-source-report-insights\/","title":{"rendered":"Guide for UVdesk Open Source Report Insights"},"content":{"rendered":"\n<p>UVdesk Open Source Report Insights module helps admins easily track ticket status, resolutions, and agent performance over time.<\/p>\n\n\n\n<p>It provides detailed reports on new, resolved, unanswered, and pending tickets for better and more efficient support management.<\/p>\n\n\n\n<p>Admins can quickly download reports in PDF format and adjust the default one-week view to any custom date range.<\/p>\n\n\n\n<p>Visual graphs show ticket trends by channels, priorities, status, and country for better understanding and analysis.<\/p>\n\n\n\n<p>The module also highlights top-performing agents and accurately tracks response times for better performance evaluation.<\/p>\n\n\n\n<p>Advanced filters allow sorting reports by agent, customer, team, type, priority, and source for more precise analysis.<\/p>\n\n\n\n<p><strong>NOTE \u2013&nbsp;<\/strong>To use this Report Insights module first, you should need to install<strong>&nbsp;<a href=\"https:\/\/github.com\/uvdesk\/community-skeleton\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source Helpdesk<\/a>.<\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Features<\/h2>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Track ticket status, resolutions, and agent performance with detailed reports.<\/li>\n\n\n\n<li>View new, resolved, unanswered, and pending tickets in one place.<\/li>\n\n\n\n<li>Download ticket reports instantly in PDF format for easy sharing.<\/li>\n\n\n\n<li>Adjust report date range to analyze specific time periods.<\/li>\n\n\n\n<li>Monitor agent workload by tracking assigned and resolved tickets.<\/li>\n\n\n\n<li>Identify top-performing agents based on ticket handling efficiency.<\/li>\n\n\n\n<li>Compare response times with first and fastest reply tracking.<\/li>\n\n\n\n<li>View ticket trends using easy-to-read graphical reports.<\/li>\n\n\n\n<li>Filter reports by agent, customer, team, type, priority, and source.<\/li>\n\n\n\n<li>Analyze ticket data by channels, priorities, status, and country.<\/li>\n\n\n\n<li>Track pending tickets with clear graphical insights.<\/li>\n\n\n\n<li>Get better insights with detailed and organized reports.<\/li>\n<\/ul>\n\n\n\n<p>Check out the <a href=\"https:\/\/store.webkul.com\/uvdesk-open-source-ticket-time-tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Open Source Ticket Time Tracking<\/a> module, allowing admins to let agents record time entries as they resolve tickets.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Installation<\/h2>\n<\/div><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the root of your uvdesk project, go inside the apps folder and create a new directory called uvdesk.<br><\/li>\n\n\n\n<li>Inside the uvdesk directory, you need to place the Report Insights package that contains the application.<br><\/li>\n\n\n\n<li>Next, run the below commands to complete the setup from the project root directory.<\/li>\n<\/ol>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console uvdesk_extensions:configure-extensions<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console assets:install<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console doctrine:migrations:diff<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">$ php bin\/console doctrine:migrations:migrate<\/pre>\n\n\n\n<p>Once your packages have been configured successfully, they are ready for use.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Module Configuration<\/h2>\n<\/div><\/div>\n\n\n\n<p>After successfully installing the UVdesk Open Source Report Insights module, it will appear in the UVdesk dashboard with its icon.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"966\" height=\"616\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-icon.webp\" alt=\"uvdesk-open-source-report-insights-icon\" class=\"wp-image-482872\" style=\"width:822px;height:auto\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-icon.webp 966w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-icon-300x191.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-icon-250x159.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-icon-768x490.webp 768w\" sizes=\"(max-width: 966px) 100vw, 966px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>By navigating to the \u2018<strong>Report Insight<\/strong>\u2018 icon, admins can track tickets&#8217; status and compare agent performance.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog1.webp\" alt=\"uvdesk-open-source-report-insights-blog-1\" class=\"wp-image-482875\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin can see new, resolved, unanswered, and pending tickets in one place, along with average tickets per agent.<\/p>\n\n\n\n<p>Also, he can view the fastest ticket measures and average ticket measures, including fastest reply, fastest first reply, average reply, and average first reply.<\/p>\n\n\n\n<p>Further, the admin can view the total number of tickets by channels and priorities for better tracking and management.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog2.webp\" alt=\"uvdesk-open-source-report-blog2\" class=\"wp-image-482884\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog2.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog2-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog2-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog2-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A dedicated graph is available for total tickets closed per country and tickets by country. It helps admins monitor ticket generation and management by country.<\/p>\n\n\n\n<p>Admins can view a graph for Total Tickets by Status, showing details of open, closed, answered, and pending tickets.<\/p>\n\n\n\n<p>Additionally, he can see the number of tickets categorized by ticket type under the graph titled no. of tickets by ticket type.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog3.webp\" alt=\"uvdesk-open-source-ri-blog3\" class=\"wp-image-482889\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog3.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog3-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog3-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-blog3-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Moreover, admins can track pending tickets by top agents and total tickets assigned to top agents through graphical reports.<\/p>\n\n\n\n<p>Here it visually displays open and pending tickets along with agent names and automatically highlights your top five performing agents.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Download PDF Reports<\/h2>\n<\/div><\/div>\n\n\n\n<p>Admins can download the generated reports in PDF format and set the default one-week data view to any date in the calendar.<\/p>\n\n\n\n<p>To download the PDF of reports generated, the admin just needs to click the dedicated &#8216;Download Report&#8217; arrow-shaped button in the top right corner. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"590\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-pdf-download-1200x590.webp\" alt=\"uvdesk-open-source-report-pdf-download\" class=\"wp-image-482904\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-pdf-download-1200x590.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-pdf-download-300x148.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-pdf-download-250x123.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-pdf-download-768x378.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/02\/uvdesk-open-source-report-insights-pdf-download.webp 1262w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>So, that\u2019s all for the UVdesk Open Source Report Insights module, if you still have any queries or concerns please raise a ticket on the <a href=\"https:\/\/support.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">UVdesk Support Panel<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UVdesk Open Source Report Insights module helps admins easily track ticket status, resolutions, and agent performance over time. It provides detailed reports on new, resolved, unanswered, and pending tickets for better and more efficient support management. Admins can quickly download reports in PDF format and adjust the default one-week view to any custom date range. <a href=\"https:\/\/webkul.com\/blog\/uvdesk-open-source-report-insights\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":490,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6099],"tags":[],"class_list":["post-482864","post","type-post","status-publish","format-standard","hentry","category-uvdesk-helpdesk-system-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide for UVdesk Open Source Report Insights<\/title>\n<meta name=\"description\" content=\"UVdesk Open Source Report Insights provides admins with in-depth ticket reports, agent performance analysis, and graphs for better tracking.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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