{"id":459463,"date":"2024-08-29T05:55:20","date_gmt":"2024-08-29T05:55:20","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=459463"},"modified":"2024-12-12T12:33:33","modified_gmt":"2024-12-12T12:33:33","slug":"odoo-website-order-tracking-user-guide","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-website-order-tracking-user-guide\/","title":{"rendered":"Odoo Website Order Tracking User Guide"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>INTRODUCTION<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/store.webkul.com\/odoo-website-order-tracking.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Website Order Tracking<\/a> lets customers monitor their orders from purchase to delivery. This transparency builds trust in your platform and enhances the shopping experience.<\/p>\n\n\n\n<p>It provides real-time updates at every stage, keeping customers informed about their order status, from confirmation to packing, shipping, and delivery.<\/p>\n\n\n\n<p>Odoo Website Order Tracking module enhances order status management for customers and admins, ensuring smooth operations and stronger customer relationships through clear and timely information.<\/p>\n\n\n\n<p>Check the video mentioned below for a brief overview of the workflow of Odoo Website Order Tracking: <\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"Hu0vKJr8H9k\"><div class=\"components-placeholder__instructions\">Hu0vKJr8H9k<\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FEATURES<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Admin can update statuses directly from the backend.<\/li>\n\n\n\n<li>Track the order status directly on the Odoo website.<\/li>\n\n\n\n<li>Update order statuses in bulk.<\/li>\n\n\n\n<li>Show or hide order statuses on the website.<\/li>\n\n\n\n<li>Add custom messages to order status updates.<\/li>\n\n\n\n<li>Enable validation for each order state separately.<\/li>\n\n\n\n<li>Manage order statuses across different websites.<\/li>\n\n\n\n<li>Display expected order delivery dates.<\/li>\n\n\n\n<li>Publish\/Unpublish specific order status states.<\/li>\n\n\n\n<li>Support multiple websites with different order status configurations.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>INSTALLATION<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Once you purchase the app from the Webkul store, you will receive the link to download the module <strong>zip file<\/strong>.<\/li>\n\n\n\n<li>Extract the file on your system after the download finishes. As a result, you will be able to see a folder named- \u2018<strong>Odoo<\/strong> <strong>Website Order Tracking<\/strong>.\u2019<\/li>\n\n\n\n<li>Copy and paste this folder inside your Odoo <strong>Add-Ons path<\/strong>.<\/li>\n\n\n\n<li>Now, open the Odoo App and click on the Settings menu. Here, click on Activate the <strong>Developer Mode<\/strong>.<\/li>\n\n\n\n<li>Then, open the Apps menu and click On \u2018<strong>Update Modules List<\/strong>.\u2019<\/li>\n\n\n\n<li>In the search bar, remove all the filters and search \u2018<strong>Odoo<\/strong> <strong>Website Order Tracking.\u2019<\/strong><\/li>\n\n\n\n<li>You will be able to see the module in the search results. Click on \u2018<strong>Install<\/strong>\u2019 to install it.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WORKFLOW<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>After completing the installation, log in as admin. Then, navigate to the Odoo website.<\/li>\n\n\n\n<li>Install your module.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"484\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-1200x484.webp\" alt=\"install your module\" class=\"wp-image-465163\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-1200x484.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-300x121.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-250x101.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-768x310.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-1536x620.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u1one-2048x826.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>3. Navigate to the <strong>Website<\/strong>, then go to <strong>Configuration<\/strong>. There you will find an option called Order Status Setting click on it. There is an option to create a \u201cnew\u201d order status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"452\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-1200x452.webp\" alt=\"order status\n\" class=\"wp-image-465167\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-1200x452.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-300x113.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-250x94.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-768x289.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-1536x578.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u3one-2048x771.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4. When you click on <strong>New<\/strong>, you can create the status as <strong>Pending<\/strong>, <strong>Order Confirmed<\/strong>, etc. Here, you can also set the <strong>Sequence<\/strong> and add an <strong>Active Icon<\/strong> or <strong>Pending Icon<\/strong>.<\/p>\n\n\n\n<p>Additionally, you can select the <strong>Status Type<\/strong> and set the number of days in \u201c<strong>Next Action After\u201d<\/strong>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"616\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-1200x616.webp\" alt=\"status as Pending\n\" class=\"wp-image-465169\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-1200x616.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-300x154.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-250x128.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-768x394.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-1536x789.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u4one-2048x1051.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>5. Navigate to orders &gt;&gt; specific order. As shown in the screenshot. Here, you need to activate the toggle \u201cActive Status Tracking\u201d&nbsp;button. Now you can update the screenshot \u201c <strong>Update Order Status\u201d<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"774\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-1200x774.webp\" alt=\"Active Status Tracking\n\" class=\"wp-image-465173\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-1200x774.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-300x194.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-250x161.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-768x496.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-1536x991.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u5one-2048x1322.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>6. When you click on <strong>Update Order Status<\/strong>, you can update the customer&#8217;s order status from here. In the <strong>Order Status<\/strong> dropdown, you&#8217;ll see options like <strong>Pending<\/strong>, <strong>Order Confirmed<\/strong>, etc.<\/p>\n\n\n\n<p>You can select any option based on your needs. Additionally, you can write an <strong>Extra Message<\/strong> if needed. After making your selections, simply click on <strong>Update<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"726\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-1200x726.webp\" alt=\"Confirm order\" class=\"wp-image-465176\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-1200x726.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-300x182.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-250x151.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-768x465.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-1536x930.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u6one-2048x1240.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>7. The changes you made in the order status at the Odoo Backend will also be reflected on the Website view.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"703\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-1200x703.webp\" alt=\"Changes  reflected on the Website view.\" class=\"wp-image-465178\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-1200x703.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-300x176.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-250x146.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-768x450.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-1536x899.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u7one-2048x1199.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>8. You can cancel the order by updating the customer order status to &#8220;Cancelled.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1118\" height=\"761\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u8one.webp\" alt=\"Order cancelled \n\" class=\"wp-image-465181\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u8one.webp 1118w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u8one-300x204.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u8one-250x170.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u8one-768x523.webp 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>9. When you change the order status to <strong>Cancelled<\/strong> from the Odoo backend, it will also be reflected on the Website view.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"529\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-1200x529.webp\" alt=\"cancel view\" class=\"wp-image-465182\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-1200x529.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-300x132.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-250x110.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-768x338.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-1536x677.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/09\/u9one-2048x902.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NEED HELP?<\/strong><\/h2>\n\n\n\n<p>Hope you find the guide helpful! Please feel free to share your feedback in the comments below.<\/p>\n\n\n\n<p>If you still have any issues\/queries regarding the same, please raise a ticket at the <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">UV Desk<\/a>.<\/p>\n\n\n\n<p>I hope this helps. In case of any further queries, contact us at our <a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">Support Mail<\/a>.<\/p>\n\n\n\n<p>Thanks for paying attention!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION Odoo Website Order Tracking lets customers monitor their orders from purchase to delivery. This transparency builds trust in your platform and enhances the shopping experience. It provides real-time updates at every stage, keeping customers informed about their order status, from confirmation to packing, shipping, and delivery. Odoo Website Order Tracking module enhances order status <a href=\"https:\/\/webkul.com\/blog\/odoo-website-order-tracking-user-guide\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":629,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2007],"tags":[1267,6794,15602,15601],"class_list":["post-459463","post","type-post","status-publish","format-standard","hentry","category-odoo","tag-odoo","tag-order-tracking","tag-track-status","tag-website-order-tracking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Odoo Website Order Tracking | User Guide<\/title>\n<meta name=\"description\" content=\"Odoo Website Order Tracking, Track, update, and manage order statuses with real-time visibility and customer transparency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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