{"id":456529,"date":"2024-09-13T14:39:52","date_gmt":"2024-09-13T14:39:52","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=456529"},"modified":"2024-09-13T14:43:15","modified_gmt":"2024-09-13T14:43:15","slug":"customer-order-management-for-shopify-smtp-configuration","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/customer-order-management-for-shopify-smtp-configuration\/","title":{"rendered":"Customer Order Management for Shopify: SMTP Configuration"},"content":{"rendered":"\n<p>Webkul&#8217;s <a href=\"https:\/\/webkul.com\/blog\/shopify-customer-order-management\/\">Customer Order Management<\/a> enables customers to manage orders directly from their Shopify customer account. <\/p>\n\n\n\n<p>With this app, customers can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Raise RMA requests<\/strong>.<br>-Request the admin to cancel, return or exchange orders if required.<\/li>\n\n\n\n<li><strong>Request for order Invoice<\/strong>.<br>-Customers can anytime request the admin to send an order invoice. Once provided, customers can easily download it from their respective&nbsp;<strong>My Account<\/strong>&nbsp;section.&nbsp;<\/li>\n\n\n\n<li><strong>Reorder their previous purchase<\/strong>&nbsp;&amp;&nbsp;<strong>get discount benefits<\/strong>.&nbsp;<br>-Let the customers reorder their previous purchase &amp; get amazing discounts on current or next reorders.<\/li>\n\n\n\n<li><strong>Change their shipping address<\/strong>.<br>-The simplest way for customers to request admin to change the shipping address of unfulfilled orders.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Customers receive email notifications for all activities. <\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>What is SMTP?<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p><span style=\"color: rgba(0, 0, 0, 0.9); font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse;\">SMTP or Simple Mail Transfer Protocol is an application layer (TCP\/IP) protocol that handles the process of mail exchange i.e. sending &amp; receiving emails.&nbsp;<\/span><\/p>\n\n\n\n<p>To set up this function, the admin must have their email addresses in the Mail SMTP Settings\u2019 \u201cEmail From\u201d and \u201cReply-To\u201d sections.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Why use SMTP<\/strong>?<\/h3>\n<\/div><\/div>\n\n\n\n<p>By default, all emails sent to customers in the customer order management app will be delivered from the Webkul email address.<\/p>\n\n\n\n<p> However, the app allows you to use SMTP settings to send emails from your email account if that\u2019s your preference.<\/p>\n\n\n\n<p>You will be able to send all emails from your end by modifying the&nbsp;<strong>SMTP<\/strong>&nbsp;settings from the app\u2019s&nbsp;<strong>\u201cSMTP Configuration\u201d<\/strong>&nbsp;menu.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Mail SMTP settings in the app<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>Admin can manage the SMTP details from the SMTP Configuration section of the app.<\/p>\n\n\n\n<p>Please follow the steps:<\/p>\n\n\n\n<p>Visit the Customer Order Management app &gt;&gt;Configurations &gt;&gt;SMTP Configuration&gt;&gt;Here, you can manage the SMTP details:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040-1200x597.webp\" alt=\"SMTP \" class=\"wp-image-456570\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040-1200x597.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040-300x149.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040-250x124.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040-768x382.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040-1536x765.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956580040.webp 1603w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"648\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540-1200x648.webp\" alt=\"SMTP configuration \" class=\"wp-image-456571\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540-1200x648.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540-300x162.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540-250x135.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540-768x415.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540-1536x830.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/screenshot1722956613540.webp 1605w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>How to get the SMTP details?<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>To send the emails from your end, you need to synchronize your Gmail account with the Customer Order Management app.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">For this, you need to add your email account details in the form of the SMTP server.<\/h4>\n\n\n\n<p>1. Login into Gmail with your account<br>2. Navigate to&nbsp;<a href=\"https:\/\/security.google.com\/settings\/security\/apppasswords\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/security.google.com\/settings\/security\/apppasswords<\/a><\/p>\n\n\n\n<p>3. In \u2018Select app\u2019 choose \u2018custom\u2019, give it an arbitrary name, and press&nbsp;<strong>Generate<\/strong>.<br>4. It will give you 16 characters token.<\/p>\n\n\n\n<p><strong>NOTE<\/strong>:- You need to have an account on any SMTP service provider like Mailchimp etc. <\/p>\n\n\n\n<p>Or Gmail SMTP will work if you want to send the emails from your end.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>In case you want to use Gmail SMTP then you can use the following:<\/strong><\/h4>\n\n\n\n<p>SMTP host: smtp.gmail.com<br>SMTP username: Your Gmail Address<br>and, SMTP password: Your Gmail Password (16 characters token generated from the Gmail account)<br>SMTP port number: SSL (465)<\/p>\n\n\n\n<p>(TLS): 587<\/p>\n\n\n\n<p><strong>NOTE<\/strong>:- If you have activated the two-way authentication then, please enter the app\u2019s password while configuring SMTP.<\/p>\n\n\n\n<p>Learn More:-&nbsp;<a href=\"https:\/\/support.google.com\/mail\/?p=BadCredentials\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.google.com\/mail\/?p=BadCredentials<\/a><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\"><strong>Difference between TLS &amp; SSL?<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<p>There is just a minor difference between TLS and SSL. Both come with different standards but are used to authenticate the transfer of data between servers, systems, applications, and users. <\/p>\n\n\n\n<p>TLS is the upgraded version of SSL as it uses stronger encryption algorithms as compared to SSL and also has the ability to work on various ports.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/webkul.com\/blog\/what-is-smtp-and-working-of-the-smtp\/\">Know more about SMTP<\/a><\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Webkul Support<\/h3>\n<\/div><\/div>\n\n\n\n<p><span style=\"color: rgba(0, 0, 0, 0.9); font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse;\">I hope you like this blog. To get more interesting blogs keep in touch with us. If you need any support, raise a ticket at&nbsp;<\/span><a data-wpel-link=\"exclude\" style=\"font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse; box-sizing: border-box; -webkit-font-smoothing: antialiased; overflow-wrap: break-word; color: rgb(33, 73, 243);\" href=\"https:\/\/webkul.uvdesk.com\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/webkul.uvdesk.com\/en\/<\/a><span style=\"color: rgba(0, 0, 0, 0.9); font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse;\">. <\/span><\/p>\n\n\n\n<p><span style=\"color: rgba(0, 0, 0, 0.9); font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse;\">You can contact&nbsp;<\/span><span style=\"color: rgba(0, 0, 0, 0.9); font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse; box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 600;\">support@webkul.com<\/span><span style=\"color: rgba(0, 0, 0, 0.9); font-family: &quot;PT Serif&quot;, serif; font-size: 21px; white-space-collapse: collapse;\">&nbsp;to get proper assistance.<\/span><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webkul&#8217;s Customer Order Management enables customers to manage orders directly from their Shopify customer account. With this app, customers can: Customers receive email notifications for all activities. SMTP or Simple Mail Transfer Protocol is an application layer (TCP\/IP) protocol that handles the process of mail exchange i.e. sending &amp; receiving emails.&nbsp; To set up this <a href=\"https:\/\/webkul.com\/blog\/customer-order-management-for-shopify-smtp-configuration\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":511,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-456529","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Order Management for Shopify: SMTP Configuration - Webkul Blog<\/title>\n<meta name=\"description\" content=\"Configure SMTP for Customer Order Management in Shopify to improve email communication. Follow our guide for an easy and efficient setup.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/customer-order-management-for-shopify-smtp-configuration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Order Management for Shopify: SMTP Configuration - Webkul Blog\" \/>\n<meta property=\"og:description\" content=\"Configure SMTP for Customer Order Management in Shopify to improve email communication. 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