{"id":455230,"date":"2024-07-30T10:57:50","date_gmt":"2024-07-30T10:57:50","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=455230"},"modified":"2025-10-29T06:56:41","modified_gmt":"2025-10-29T06:56:41","slug":"prestashop-ai-chatbot","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-ai-chatbot\/","title":{"rendered":"Guide for PrestaShop AI ChatBot"},"content":{"rendered":"\n<p>Connect your PrestaShop store with a<strong> <\/strong><a href=\"https:\/\/store.webkul.com\/prestashop-ai-chatbot-using-llm.html\" target=\"_blank\" rel=\"noreferrer noopener\">PrestaShop AI ChatBot<\/a> to help customers find the right products.<\/p>\n\n\n\n<p><strong>PrestaShop AI ChatBot<\/strong> acts as a virtual assistant that understands the user queries and provide relevant responses.<\/p>\n\n\n\n<p>Customers can ask queries about product links, price, features etc and get answers immediately on ChatBot.<\/p>\n\n\n\n<p>Transform shopping experience on your store by letting customers find the right products easily and quickly with AI ChatBot.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features of PrestaShop AI ChatBot<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI ChatBot provides answers to the queries asked by the customers about products.<\/li>\n\n\n\n<li>Customers can ask about store products, prices, product links, etc and get instant responses from the ChatBot.<\/li>\n\n\n\n<li>Customers can ask queries about product based on price, attributes, URL, features, etc.<\/li>\n\n\n\n<li>View a list of customers who have asked queries using the AI ChatBot in the back office.<\/li>\n\n\n\n<li>View queries of a particular customer by date range.<\/li>\n\n\n\n<li>Allow users to report issues to the Admin. <\/li>\n\n\n\n<li>Change the look and feel of AI ChatBot using custom options provided.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Minimum System Requirement<\/h3>\n<\/div><\/div>\n\n\n\n<p>The following minimum system requirements are needed for this extension,<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Python Version \u2013 3.10<\/li>\n\n\n\n<li>Server key and cert files (for Flask API)<\/li>\n\n\n\n<li>Docker (Optional)<\/li>\n\n\n\n<li>Two ports (5000 and 8000)<\/li>\n\n\n\n<li>API Key (Gemini, OpenAI, etc. for Text Generation)<\/li>\n<\/ol>\n\n\n\n<p><strong>For Hosted API<\/strong>&nbsp;<strong>for Embeddings<\/strong>&nbsp;<strong>(OpenAI, Gemini etc.)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>RAM (4 GB)<\/li>\n\n\n\n<li>Space (4 GB)<\/li>\n\n\n\n<li>API Key (Gemini, OpenAI, etc. for Embedding)<\/li>\n<\/ul>\n\n\n\n<p><strong>For Self-hosted API<\/strong> <strong>for Embeddings<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>RAM (4 GB)<\/li>\n\n\n\n<li>Space (16 GB)<\/li>\n<\/ul>\n\n\n\n<p><strong>Note<\/strong>: The minimum system requirements may vary based on the data.<\/p>\n\n\n\n<p>To install AI module, we need SSH access. You can also check the&nbsp;<a href=\"https:\/\/webkul.com\/blog\/ai-models-server-installation-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Models Server Installation<\/a>&nbsp;Guide and&nbsp;<a href=\"https:\/\/webkul.com\/blog\/guide-chroma-db-installation\/\" target=\"_blank\" rel=\"noreferrer noopener\">ChromaDB Installation<\/a>&nbsp;Guide for reference.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Install PrestaShop AI ChatBot <\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"414\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png\" alt=\"image-38\" class=\"wp-image-399503\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38-768x265.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"552\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39.png\" alt=\"image-39\" class=\"wp-image-399504\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-39-768x353.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40.png\" alt=\"image-40\" class=\"wp-image-399505\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-40-768x348.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">General Settings<\/h4>\n\n\n\n<p><strong>ChromaDB endpoint<\/strong> &#8211; Enter the ChromaDB server address.<\/p>\n\n\n\n<p><strong>Server Endpoint<\/strong> &#8211; Enter the server address.<\/p>\n\n\n\n<p><strong>Note:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/docs.trychroma.com\/getting-started\" target=\"_blank\" rel=\"noreferrer noopener\">ChromaDB<\/a>&nbsp;is used here as a vector database.<\/li>\n\n\n\n<li>Endpoint is required to process user queries and provide relevant responses. So, we need to install this on your server. Please <a href=\"https:\/\/webkul.uvdesk.com\/en\/\">contact us<\/a> for installation.<\/li>\n\n\n\n<li>Compatible with chromaDB V2 API.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1289\" height=\"589\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enter-credential-in-configuration.webp\" alt=\"module configuration\" class=\"wp-image-509119\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enter-credential-in-configuration.webp 1289w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enter-credential-in-configuration-300x137.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enter-credential-in-configuration-1200x548.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enter-credential-in-configuration-250x114.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enter-credential-in-configuration-768x351.webp 768w\" sizes=\"(max-width: 1289px) 100vw, 1289px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Note: You can also check the&nbsp;<a href=\"https:\/\/webkul.com\/blog\/ai-models-server-installation-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Models Server Installation<\/a>&nbsp;Guide and&nbsp;<a href=\"https:\/\/webkul.com\/blog\/guide-chroma-db-installation\/\" target=\"_blank\" rel=\"noreferrer noopener\">ChromaDB Installation<\/a>&nbsp;Guide for reference.<\/p>\n\n\n\n<p>Once saved, the admin can edit configuration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1099\" height=\"562\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-configuration-1.webp\" alt=\"edit configuration\" class=\"wp-image-509165\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-configuration-1.webp 1099w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-configuration-1-300x153.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-configuration-1-250x128.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-configuration-1-768x393.webp 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>While updating the general settings, a popup appears on the page where the admin can see that on updating the current configuration, the existing embeddings will be lost.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1086\" height=\"578\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-popup.webp\" alt=\"update configuration popup\" class=\"wp-image-509166\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-popup.webp 1086w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-popup-300x160.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-popup-250x133.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/edit-popup-768x409.webp 768w\" sizes=\"(max-width: 1086px) 100vw, 1086px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Product Fields<\/h4>\n\n\n\n<p>Under this tab, the admin can configure the fields that he wants consider for product search in ChatBot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1118\" height=\"795\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enable-fields-that-you-want-to-include-for-product-search.webp\" alt=\"enabled fields\" class=\"wp-image-509125\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enable-fields-that-you-want-to-include-for-product-search.webp 1118w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enable-fields-that-you-want-to-include-for-product-search-300x213.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enable-fields-that-you-want-to-include-for-product-search-250x178.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/enable-fields-that-you-want-to-include-for-product-search-768x546.webp 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin needs to regenerate the existing product embeddings if he does any modifications in the settings.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Sync Data<\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1247\" height=\"496\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/sync-data.webp\" alt=\"sync data\" class=\"wp-image-509126\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/sync-data.webp 1247w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/sync-data-300x119.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/sync-data-1200x477.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/sync-data-250x99.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/sync-data-768x305.webp 768w\" sizes=\"(max-width: 1247px) 100vw, 1247px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Select action for embedding<\/strong><\/p>\n\n\n\n<p>The admin can choose to synchronize all or specific products data to Chroma database. To embed the specific product, search the product in \u2018Select products\u2019 field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1245\" height=\"562\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/select-produts-to-embedd.webp\" alt=\"select products to embedd\" class=\"wp-image-509127\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/select-produts-to-embedd.webp 1245w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/select-produts-to-embedd-300x135.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/select-produts-to-embedd-1200x542.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/select-produts-to-embedd-250x113.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/select-produts-to-embedd-768x347.webp 768w\" sizes=\"(max-width: 1245px) 100vw, 1245px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on \u2018Start adding embeddings\u2019 button to embed the product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1232\" height=\"579\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/successfull-product-synced.webp\" alt=\"successfully synced\" class=\"wp-image-509129\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/successfull-product-synced.webp 1232w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/successfull-product-synced-300x141.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/successfull-product-synced-1200x564.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/successfull-product-synced-250x117.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/successfull-product-synced-768x361.webp 768w\" sizes=\"(max-width: 1232px) 100vw, 1232px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">ChatBot Settings<\/h4>\n\n\n\n<p>Under PrestaShop ChatBot Settings, the admin will have various options using which he can customize the appearance of ChatBot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1245\" height=\"1398\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chat-bot-settings.webp\" alt=\"chatbot settings\" class=\"wp-image-509130\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chat-bot-settings.webp 1245w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chat-bot-settings-267x300.webp 267w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chat-bot-settings-912x1024.webp 912w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chat-bot-settings-222x249.webp 222w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chat-bot-settings-768x862.webp 768w\" sizes=\"(max-width: 1245px) 100vw, 1245px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>ChatBot Setting<\/strong><\/p>\n\n\n\n<p>Under ChatBot Setting, the admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set the Chatbot name that will appear on the top of ChatBot.<\/li>\n\n\n\n<li>Choose to show the ChatBot badge in the bottom left or bottom right position.<\/li>\n\n\n\n<li>Set the offline text that will show in the front when the ChatBot status is offline.<\/li>\n\n\n\n<li>Enable\/Disable to allow users to report issues to the admin.<\/li>\n\n\n\n<li>Enable\/Disable to update product information in chromaDB on adding\/updating the products.<\/li>\n<\/ul>\n\n\n\n<p><strong>Theme Setting<\/strong><\/p>\n\n\n\n<p>Under Theme Setting, the admin can set:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Color of theme.<\/li>\n\n\n\n<li>Background and text color for AI chat.<\/li>\n\n\n\n<li>Set the color for displaying the hyperlink or text links in the chat.<\/li>\n\n\n\n<li>Background and text color for customer chat.<\/li>\n\n\n\n<li>AI profile image.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Front End &#8211; Customer Flow<\/h3>\n<\/div><\/div>\n\n\n\n<p>Once the module has been installed and configured, the AI ChatBot gets available for customers on the storefront.<\/p>\n\n\n\n<p>A badge to open the ChatBot chat window gets available on bottom left or bottom right position of the store page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722325126.png\" alt=\"AI chatbot badge\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the badge, the chat window will open up and option of login and registration will display.<\/p>\n\n\n\n<p>Customer can enter the details and login to the store directly from the ChatBot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722325742.png\" alt=\"login\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Customer query regarding product links<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/cushion-products-1200x606.webp\" alt=\"list of cushion\" class=\"wp-image-509131\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/cushion-products-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/cushion-products-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/cushion-products-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/cushion-products-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/cushion-products.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the above screenshot, we can see that a customer has typed a query regarding product links and AI ChatBot has displayed a list of all the product urls accordingly.<\/p>\n\n\n\n<p><strong>Customer query regarding product price range<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-mugs-1200x606.webp\" alt=\"list of mugs\" class=\"wp-image-509136\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-mugs-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-mugs-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-mugs-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-mugs-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-mugs.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Queries about products based on attributes and price<\/strong><\/p>\n\n\n\n<p>Suppose a customer has asked a query &#8220;black cushions under \u20ac 20&#8221;. The query includes &#8216;black&#8217; which is an attribute and price.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/black-cushions.webp\" alt=\"list of black cushion\" class=\"wp-image-509138\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/black-cushions.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/black-cushions-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/black-cushions-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/black-cushions-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/black-cushions-768x388.webp 768w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can copy both his query and AI ChatBot response by clicking on the copy button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/copy-query-and-chatbot-response.webp\" alt=\"copy chatbot response\" class=\"wp-image-509139\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/copy-query-and-chatbot-response.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/copy-query-and-chatbot-response-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/copy-query-and-chatbot-response-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/copy-query-and-chatbot-response-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/copy-query-and-chatbot-response-768x388.webp 768w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>By default, six messages (including user query and AI ChatBot responses) are displayed AI ChatBot. <\/p>\n\n\n\n<p>Chats will load when a customers scrolls upwards to view older chats as shown in the screenshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722428595.png\" alt=\"AI ChatBot\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">ChatBot History<\/h3>\n<\/div><\/div>\n\n\n\n<p><strong> <\/strong>Admin can view a list of customers who have asked queries using the AI ChatBot under ChatBot history tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1290\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-chat-history.webp\" alt=\"list of chatbot history\" class=\"wp-image-509140\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-chat-history.webp 1290w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-chat-history-300x127.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-chat-history-1200x506.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-chat-history-250x105.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/list-of-chat-history-768x324.webp 768w\" sizes=\"(max-width: 1290px) 100vw, 1290px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the &#8216;View&#8217; button to see particular user queries.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722332489.png\" alt=\"customer queries\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can set the date range for which he wants to view the queries.<\/p>\n\n\n\n<p>By default, six messages (including user query and AI ChatBot responses) are displayed in the chat history. <\/p>\n\n\n\n<p>Chats will load when the admin scrolls upwards to view older chats as shown in the screenshot below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722429309.png\" alt=\"chatbot history\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">ChatBot Reports<\/h4>\n\n\n\n<p>The users can report to the admin if they find any issues with the ChatBot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/report-to-admin-1200x606.webp\" alt=\"report to admin\" class=\"wp-image-509153\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/report-to-admin-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/report-to-admin-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/report-to-admin-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/report-to-admin-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/report-to-admin.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To report the issue to the admin, the user needs to enter the issue title and description.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/submit-report-1200x606.webp\" alt=\"submit report\" class=\"wp-image-509154\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/submit-report-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/submit-report-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/submit-report-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/submit-report-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/submit-report.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the &#8220;Submit Report&#8221; button, the report will be sent to the admin and the admin will be able to view that report from the back office, under the &#8220;ChatBot Reports&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1292\" height=\"547\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chatbot-reports.webp\" alt=\"chatbot reports\" class=\"wp-image-509155\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chatbot-reports.webp 1292w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chatbot-reports-300x127.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chatbot-reports-1200x508.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chatbot-reports-250x106.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/chatbot-reports-768x325.webp 768w\" sizes=\"(max-width: 1292px) 100vw, 1292px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>This was all about PrestaShop ChatBot module. I hope this document will help you in checking the functionality of the module in a better way.<\/p>\n\n\n\n<p>Also, do let us know about your views in the comments.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For any kind of technical assistance or query, please&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a>&nbsp;and vast range of quality&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Connect your PrestaShop store with a PrestaShop AI ChatBot to help customers find the right products. PrestaShop AI ChatBot acts as a virtual assistant that understands the user queries and provide relevant responses. Customers can ask queries about product links, price, features etc and get answers immediately on ChatBot. Transform shopping experience on your store <a href=\"https:\/\/webkul.com\/blog\/prestashop-ai-chatbot\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-455230","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide for PrestaShop AI ChatBot<\/title>\n<meta name=\"description\" content=\"PrestaShop AI ChatBot guide shows how users can search products easily and quickly with AI ChatBot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-ai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide for PrestaShop AI ChatBot\" \/>\n<meta property=\"og:description\" content=\"PrestaShop AI ChatBot guide shows how users can search products easily and quickly with AI ChatBot.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-ai-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-30T10:57:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-29T06:56:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2023\/09\/image-38.png\" \/>\n<meta name=\"author\" content=\"Ashish Sehgal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ashish Sehgal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-ai-chatbot\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/webkul.com\/blog\/prestashop-ai-chatbot\/\"},\"author\":{\"name\":\"Ashish Sehgal\",\"@id\":\"https:\/\/webkul.com\/blog\/#\/schema\/person\/adc5483234a0096b5eba2c30924f652d\"},\"headline\":\"Guide for PrestaShop AI 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