{"id":437452,"date":"2024-08-16T07:01:09","date_gmt":"2024-08-16T07:01:09","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=437452"},"modified":"2025-05-05T04:32:15","modified_gmt":"2025-05-05T04:32:15","slug":"krayin-crm-whatsapp-documentation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/","title":{"rendered":"Krayin CRM WhatsApp"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/krayin-crm-whatsapp-integration.html\" target=\"_blank\" rel=\"noreferrer noopener\"> Krayin CRM WhatsApp<\/a> module enables the store administrator to generate leads via their WhatsApp number.<\/p>\n\n\n\n<p>Krayin CRM WhatsApp can sync all customer&#8217;s and merchant&#8217;s messages.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/krayincrm.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM system<\/a> facilitates the management of customer interaction across various <a href=\"https:\/\/krayincrm.com\/how-to-add-sources-in-krayin\/\">sources and <\/a><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><a href=\"https:\/\/krayincrm.com\/how-to-add-sources-in-krayin\/\" target=\"_blank\" rel=\"noopener\">channels<\/a><\/span> throughout the customer life cycle, involving both the customer and the sales department.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Features <\/h2>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers can send a direct message to the administrator using their WhatsApp number.<\/li>\n\n\n\n<li>Admin can generate leads through WhatsApp.<\/li>\n\n\n\n<li>A special icon is available on the storefront to send messages to the admin.<\/li>\n\n\n\n<li>Admin can get the customer details.<\/li>\n\n\n\n<li>Supports text, image, and document from the admin  end <\/li>\n\n\n\n<li>Customers can reply to the admin\u2019s message directly through WhatsApp.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Krayin<\/strong>: v2.0.5 or higher.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"krayin-laravel-crm\">Krayin \u2013 Laravel CRM<\/h3>\n\n\n\n<p>Krayin is built on the most popular PHP framework available in the market today named Laravel, since Krayin inherits features of Laravel, this makes Krayin super flexible and scalable CRM software.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"573\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1-1200x573.png\" alt=\"krayin dashboard\n\" class=\"wp-image-304680\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1-1200x573.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1-300x143.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1-250x119.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1-768x367.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1.png 1287w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>With the code-driven approach and also th<strong>e fully customizable structure<\/strong>, you can easily add\/change anything and can even deploy your code in the Krayin CRM.<\/p>\n\n\n\n<p><strong>Krayin<\/strong>&nbsp;-&gt;<\/p>\n\n\n\n<p><a href=\"https:\/\/github.com\/krayin\/laravel-crm\" target=\"_blank\" rel=\"noreferrer noopener\">Github Link<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/devdocs.krayincrm.com\/1.x\/introduction\/\" target=\"_blank\" rel=\"noreferrer noopener\">Documentation Link<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/github.com\/krayin\/laravel-crm?tab=readme-ov-file#installation-and-configuration\" target=\"_blank\" rel=\"noreferrer noopener\">Readme File<\/a>(For Installation).<a href=\"#3-installation\"><\/a><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>Unzip the respective extension zip and then merge the &#8220;packages&#8221; folder into the project root directory. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to config\/app.php file and add the following line under &#8216;providers&#8217;<\/li>\n<\/ul>\n\n\n\n<pre class=\"EnlighterJSRAW\">Webkul\\WhatsApp\\Providers\\WhatsAppServiceProvider::class,<\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to composer.json file and add the following line under &#8216;psr-4&#8217;<\/li>\n<\/ul>\n\n\n\n<pre class=\"EnlighterJSRAW\">&quot;Webkul\\\\WhatsApp\\\\&quot;: &quot;packages\/Webkul\/WhatsApp\/src&quot;<\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to app\/Http\/Middleware\/VerifyCsrfToken.php file and add the following line<\/li>\n<\/ul>\n\n\n\n<pre class=\"EnlighterJSRAW\">&#039;admin\/whatsapp\/webhook\/handle-incoming-message&#039;<\/pre>\n\n\n\n<p><br>In the config\/krayin-vite.php file, add the following line under the &#8216;viters&#8217; section:<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">&#039;whatsapp&#039; =&gt; &#091;\n&#039;hot_file&#039; =&gt; &#039;whatsapp-vite.hot&#039;,\n&#039;build_directory&#039; =&gt; &#039;whatsapp\/build&#039;,\n&#039;package_assets_directory&#039; =&gt; &#039;src\/Resources\/assets&#039;,\n],<\/pre>\n\n\n\n<p>Run these commands below to complete the setup<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">composer dump-autoload<\/pre>\n\n\n\n<p>If your are Window user then run the below command-<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">php artisan db:seed --class=&quot;Webkul\\WhatsApp\\Database\\Seeders\\WhatsAppSeeder&quot;<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php artisan vendor:publish --provider=&quot;Webkul\\WhatsApp\\Providers\\WhatsAppServiceProvider&quot; --force<\/pre>\n\n\n\n<pre class=\"EnlighterJSRAW\">php artisan optimize:clear<\/pre>\n\n\n\n<p>That&#8217;s it, now just configure the module settings<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-can-the-admin-fetch-the-access-and-verification-token\">How Can The Admin Fetch The Access and Verification Token?<\/h3>\n\n\n\n<p>First, the user creates a&nbsp;<a href=\"https:\/\/developers.facebook.com\/apps\/\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook Meta account<\/a>.<\/p>\n\n\n\n<p>Then, log in&nbsp;to the Meta dashboard and click on Create App<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"801\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-175.png\" alt=\"image-175\" class=\"wp-image-393290\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-175.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-175-300x200.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-175-250x167.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-175-768x513.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin selects the Other option and clicks on the Next button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"748\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-1200x748.png\" alt=\"developers.facebook.com_apps_creation_\" class=\"wp-image-385244\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-1200x748.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-300x187.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-250x156.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-768x479.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-1536x957.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_creation_-2048x1276.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Next, the admin clicks on the Business option to proceed further.<\/p>\n\n\n\n<p>Then,click on the Next button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"971\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-1200x971.png\" alt=\"developers.facebook.com_apps_create_\" class=\"wp-image-385245\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-1200x971.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-300x243.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-250x202.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-768x621.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-1536x1242.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/06\/developers.facebook.com_apps_create_-2048x1657.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin enters the app name and clicks on the Create app button.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/opencart-shopbot-1.webp\" alt=\"create app\" class=\"wp-image-447215\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/opencart-shopbot-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/opencart-shopbot-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/opencart-shopbot-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/06\/opencart-shopbot-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After this admin will select the app that was created from the list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/krayin-integration.webp\" alt=\"krayin integration\" class=\"wp-image-455637\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/krayin-integration.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/krayin-integration-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/krayin-integration-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/krayin-integration-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Firstly, the admin will tap on configuration, then Webhook.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/webhook-api.webp\" alt=\"webhook\" class=\"wp-image-455647\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/webhook-api.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/webhook-api-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/webhook-api-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/webhook-api-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then the admin will tap on edit subscription.<\/p>\n\n\n\n<p>Here the admin will enter the callback URL and verify the token.  <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/callback-url-1.webp\" alt=\"edit subscribe\" class=\"wp-image-455650\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/callback-url-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/callback-url-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/callback-url-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/callback-url-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then click on verify and save.<\/p>\n\n\n\n<p>Now admin will navigate to <strong>WhatsApp <\/strong>-&gt; Then click on the <strong>API Setup.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/getting-apis.webp\" alt=\"API setup\" class=\"wp-image-455635\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/getting-apis.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/getting-apis-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/getting-apis-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/getting-apis-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here the admin gets the <strong>Access Token<\/strong>. <\/p>\n\n\n\n<p>The store admin will copy and paste it into the module configuration<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1120\" height=\"880\" data-id=\"455636\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/access-token.webp\" alt=\"access token\" class=\"wp-image-455636\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/access-token.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/access-token-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/access-token-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/access-token-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer Workflow<\/h3>\n<\/div><\/div>\n\n\n\n<p><strong>Note:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The information and logo of WhatsApp shared in this section(demonstration) is just a reference point of view.<\/li>\n\n\n\n<li>The user who is using the WhatsApp account has to manage on his own how he wants to provide the WhatsApp number to the website users.<\/li>\n<\/ul>\n\n\n\n<p>On the storefront, the customer can click on the WhatsApp Icon on the bottom right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow.webp\" alt=\"store front\" class=\"wp-image-455605\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After tapping on the Icon, the customer will be redirected to WhatsApp.<\/p>\n\n\n\n<p>Now, customers can ask their queries directly to the admin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"715\" height=\"651\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm.webp\" alt=\"whatsapp\" class=\"wp-image-456067\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm.webp 715w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm-300x273.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm-250x228.webp 250w\" sizes=\"(max-width: 715px) 100vw, 715px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The new leads were generated automatically after the customer messages the admin.<\/p>\n\n\n\n<p>Now, if the admin messages the customer through Krayin CRM WhatsApp. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"718\" height=\"623\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp\" alt=\"whatsapp\" class=\"wp-image-455612\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp 718w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-300x260.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-250x217.webp 250w\" sizes=\"(max-width: 718px) 100vw, 718px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer will receive the admin&#8217;s message on the registered WhatsApp number.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After installing the module, the store admin will first configure the module.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard.webp\" alt=\"admindashboard\" class=\"wp-image-486356\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On the Krayin Dashboard, the admin will navigate to&nbsp;<strong>Dashboard -&gt; Configuration<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp.webp\" alt=\"admindashboard\" class=\"wp-image-486354\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the WhatsApp Section, the admin will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Active\/inactive<\/strong> the Status of the module.<\/li>\n\n\n\n<li>Enter the <strong>Phone number ID<\/strong>.<\/li>\n\n\n\n<li>Enter the <strong>Access Token<\/strong> that is generated on the <a href=\"https:\/\/developers.facebook.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Meta Developer Account<\/a>.<\/li>\n\n\n\n<li>Enters the <strong>Webhook Verification Token<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> Webhook Verification Token should be the same that is entered during generate APIs.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Generating Leads<\/h3>\n<\/div><\/div>\n\n\n\n<p>Now the admin will navigate to the <strong>Leads<\/strong> Section. Here the admin can see the list of the ongoing leads.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" data-id=\"486168\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead.webp\" alt=\"lead\" class=\"wp-image-486168\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Here, the admin finds the details of the Lead.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead.webp\" alt=\"adminviewlead\" class=\"wp-image-486364\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin will go to the WhatsApp section.<\/p>\n\n\n\n<p>Here, the admin gets the customer&#8217;s query.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1.webp\" alt=\"adminleadview\n\" class=\"wp-image-486361\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The store admin enters messages to the customer. Then click on the send message button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg.webp\" alt=\"whatsappmsg\" class=\"wp-image-486366\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The store admin can directly message the customer&#8217;s WhatsApp number.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"718\" height=\"623\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp\" alt=\"whatsapp\" class=\"wp-image-455612\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp 718w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-300x260.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-250x217.webp 250w\" sizes=\"(max-width: 718px) 100vw, 718px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can also check the conversation history below.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" data-id=\"486372\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp.webp\" alt=\"whatapp\" class=\"wp-image-486372\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>So, that is all about&nbsp;<strong>Krayin CRM WhatsApp<\/strong>. If you have any queries regarding the plugin, contact us at&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webkul Support System<\/a><strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Krayin CRM WhatsApp module enables the store administrator to generate leads via their WhatsApp number. Krayin CRM WhatsApp can sync all customer&#8217;s and merchant&#8217;s messages. The CRM system facilitates the management of customer interaction across various sources and channels throughout the customer life cycle, involving both the customer and the sales department. Requirements Krayin \u2013 <a href=\"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":604,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8396],"tags":[],"class_list":["post-437452","post","type-post","status-publish","format-standard","hentry","category-bagisto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Krayin CRM WhatsApp<\/title>\n<meta name=\"description\" content=\"The Krayin CRM WhatsApp module enables the store administrator to generate leads via their WhatsApp number.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Krayin CRM WhatsApp\" \/>\n<meta property=\"og:description\" content=\"The Krayin CRM WhatsApp module enables the store administrator to generate leads via their WhatsApp number.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-16T07:01:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-05T04:32:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2021\/09\/krayin-1-1200x573.png\" \/>\n<meta name=\"author\" content=\"Devesh Kumar Upadhyay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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