{"id":437452,"date":"2024-08-16T07:01:09","date_gmt":"2024-08-16T07:01:09","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=437452"},"modified":"2026-07-08T12:21:50","modified_gmt":"2026-07-08T12:21:50","slug":"krayin-crm-whatsapp-documentation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/","title":{"rendered":"Krayin CRM WhatsApp"},"content":{"rendered":"\n<p><a href=\"https:\/\/store.webkul.com\/krayin-crm-whatsapp-integration.html\" target=\"_blank\" rel=\"noreferrer noopener\"> Krayin CRM WhatsApp<\/a> module enables the store administrator to generate leads via their WhatsApp number.<\/p>\n\n\n\n<p>Krayin CRM WhatsApp can sync all customers&#8217; and merchants&#8217; messages.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/krayincrm.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM system<\/a> facilitates the management of customer interaction across various <a href=\"https:\/\/krayincrm.com\/how-to-add-sources-in-krayin\/\">sources and <\/a><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><a href=\"https:\/\/krayincrm.com\/how-to-add-sources-in-krayin\/\" target=\"_blank\" rel=\"noopener\">channels<\/a><\/span> throughout the customer life cycle, involving both the customer and the sales department.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Features <\/h2>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers can send a direct message to the administrator using their WhatsApp number.<\/li>\n\n\n\n<li>Admin can generate leads through WhatsApp.<\/li>\n\n\n\n<li>A special icon is available on the storefront to send messages to the admin.<\/li>\n\n\n\n<li>Admin can get the customer details.<\/li>\n\n\n\n<li>Supports text, image, and document from the admin  end <\/li>\n\n\n\n<li>Customers can reply to the admin\u2019s message directly through WhatsApp.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Krayin<\/strong>: v2.2.3 or higher.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"krayin-laravel-crm\">Krayin \u2013 Laravel CRM<\/h3>\n\n\n\n<p>Krayin is built on the most popular PHP framework available in the market today, named Laravel. Since Krayin inherits features of Laravel, it makes Krayin a super flexible and scalable CRM software.<\/p>\n\n\n\n<p>With the code-driven approach and also th<strong>e fully customizable structure<\/strong>, you can easily add\/change anything and can even deploy your code in the Krayin CRM.<\/p>\n\n\n\n<p><strong>Krayin<\/strong>&nbsp;-&gt;<\/p>\n\n\n\n<p><a href=\"https:\/\/github.com\/krayin\/laravel-crm\" target=\"_blank\" rel=\"noreferrer noopener\">Github Link<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/devdocs.krayincrm.com\/1.x\/introduction\/\" target=\"_blank\" rel=\"noreferrer noopener\">Documentation Link<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/github.com\/krayin\/laravel-crm?tab=readme-ov-file#installation-and-configuration\" target=\"_blank\" rel=\"noreferrer noopener\">Readme File<\/a>(For Installation).<a href=\"#3-installation\"><\/a><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>Unzip the respective extension zip and then merge the &#8220;packages&#8221; folder into the project root directory. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add this in <code>bootstrap\/providers.php<\/code> under the <strong>providers<\/strong> array:<\/li>\n<\/ul>\n\n\n\n<pre class=\"EnlighterJSRAW\">Webkul\\WhatsApp\\Providers\\WhatsAppServiceProvider::class,<\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add to <code>composer.json<\/code> under &#8216;psr-4&#8217;:<\/li>\n<\/ul>\n\n\n\n<pre class=\"EnlighterJSRAW\">&quot;Webkul\\\\WhatsApp\\\\&quot;: &quot;packages\/Webkul\/WhatsApp\/src&quot;<\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Register the webhook route as a CSRF exception in <code>bootstrap\/app.php<\/code>:<\/li>\n<\/ul>\n\n\n\n<pre class=\"EnlighterJSRAW\">&#039;admin\/whatsapp\/webhook\/handle-incoming-message&#039;<\/pre>\n\n\n\n<p>Run these commands below to complete the setup<\/p>\n\n\n\n<pre class=\"EnlighterJSRAW\">composer dump-autoload\nphp artisan whatsapp-crm:install<\/pre>\n\n\n\n<p>That&#8217;s it, now just configure the module settings<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-can-the-admin-fetch-the-access-and-verification-token\">How Can The Admin Fetch The Access and Verification Token?<\/h3>\n\n\n\n<p>First, log into the <a href=\"https:\/\/developers.facebook.com\/apps\/\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook Meta developer account<\/a> and click on the <strong>Create App <\/strong>button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-1\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/facebookdash-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548002\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/facebookdash-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/facebookdash-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/facebookdash-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/facebookdash-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/facebookdash.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the App details panel, fill out your custom<strong> App name<\/strong> and provide your active <strong>App contact email <\/strong>credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-2\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/appnameemail-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548005\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/appnameemail-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/appnameemail-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/appnameemail-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/appnameemail-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/appnameemail.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Add use cases, find<strong> Connect with customers through WhatsApp<\/strong>, toggle its checkbox, and click <strong>Next<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-3\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/2connectthroudghwhatsapp-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548024\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/2connectthroudghwhatsapp-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/2connectthroudghwhatsapp-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/2connectthroudghwhatsapp-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/2connectthroudghwhatsapp-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/2connectthroudghwhatsapp.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Review the Publishing requirements checklist to ensure compliance, then hit <strong>Next<\/strong> to move to the final review screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-4\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/3createfinish-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548155\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/3createfinish-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/3createfinish-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/3createfinish-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/3createfinish-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/3createfinish.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Check your application overview configurations, associate your business portfolio, and finalize by clicking<strong> Create app<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-5\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/createdapp-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548026\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/createdapp-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/createdapp-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/createdapp-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/createdapp-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/createdapp.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Open your newly created app, look at the sidebar menu options, navigate to<strong> Use case,<\/strong> and choose <strong>Try it out <\/strong>under WhatsApp.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full wp-duotone-unset-6\"><img decoding=\"async\" width=\"1508\" height=\"1000\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/clickonusecases.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548029\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/clickonusecases.webp 1508w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/clickonusecases-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/clickonusecases-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/clickonusecases-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/clickonusecases-768x509.webp 768w\" sizes=\"(max-width: 1508px) 100vw, 1508px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Hit <strong>Claim test number<\/strong> to generate a default sandbox number alongside your Phone Number ID and temporary Access Token.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full wp-duotone-unset-7\"><img decoding=\"async\" width=\"1508\" height=\"1000\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/6claimanumber.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548058\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/6claimanumber.webp 1508w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/6claimanumber-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/6claimanumber-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/6claimanumber-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/6claimanumber-768x509.webp 768w\" sizes=\"(max-width: 1508px) 100vw, 1508px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Launch the recipient configuration prompt, choose your country code, and input your mobile number to clear it for message testing.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-8\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/7addnumberfortesting-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548060\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/7addnumberfortesting-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/7addnumberfortesting-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/7addnumberfortesting-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/7addnumberfortesting-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/7addnumberfortesting.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Advance to <strong> Production setup<\/strong> to bind webhooks. Enter your application Callback URL, establish your custom Verify Token, and save changes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-9\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationwebhook-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548062\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationwebhook-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationwebhook-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationwebhook-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationwebhook-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationwebhook.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Scroll down to the permanent credential section and select <strong>Generate permanent token<\/strong> to secure non-expiring credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-10\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/generateaccesstoken-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548064\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/generateaccesstoken-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/generateaccesstoken-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/generateaccesstoken-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/generateaccesstoken-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/generateaccesstoken.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Copy your newly generated token strings, Phone Number ID, and App Secret parameters into your Krayin dashboard panel configurations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large wp-duotone-unset-11\"><img decoding=\"async\" width=\"1200\" height=\"796\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/10fillallgereatedcreds-1-1200x796.webp\" alt=\"Krayin CRM WhatsApp\" class=\"wp-image-548157\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/10fillallgereatedcreds-1-1200x796.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/10fillallgereatedcreds-1-300x199.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/10fillallgereatedcreds-1-250x166.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/10fillallgereatedcreds-1-768x509.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/10fillallgereatedcreds-1.webp 1508w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then click on save.<\/p>\n\n\n\n<p>Here the admin gets the <strong>Access Token<\/strong>. <\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer Workflow<\/h3>\n<\/div><\/div>\n\n\n\n<p><strong>Note:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The information and logo of WhatsApp shared in this section(demonstration) is just a reference point of view.<\/li>\n\n\n\n<li>The user who is using the WhatsApp account has to manage on his own how he wants to provide the WhatsApp number to the website users.<\/li>\n<\/ul>\n\n\n\n<p>On the storefront, the customer can click on the WhatsApp Icon on the bottom right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow.webp\" alt=\"store front\" class=\"wp-image-455605\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/customer-workflow-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After tapping on the Icon, the customer will be redirected to WhatsApp.<\/p>\n\n\n\n<p>Now, customers can ask their queries directly to the admin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"715\" height=\"651\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm.webp\" alt=\"whatsapp\" class=\"wp-image-456067\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm.webp 715w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm-300x273.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/krayin-crm-250x228.webp 250w\" sizes=\"(max-width: 715px) 100vw, 715px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The new leads were generated automatically after the customer messages the admin.<\/p>\n\n\n\n<p>Now, if the admin messages the customer through Krayin CRM WhatsApp. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"718\" height=\"623\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp\" alt=\"whatsapp\" class=\"wp-image-455612\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp 718w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-300x260.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-250x217.webp 250w\" sizes=\"(max-width: 718px) 100vw, 718px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer will receive the admin&#8217;s message on the registered WhatsApp number.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After installing the module, the store admin will first configure the module.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard.webp\" alt=\"admindashboard\" class=\"wp-image-486356\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/admindashboard-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On the Krayin Dashboard, the admin will navigate to&nbsp;<strong>Dashboard -&gt; Configuration<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp.webp\" alt=\"admindashboard\" class=\"wp-image-486354\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/configurationgeneralwhatsapp-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the WhatsApp Section, the admin will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Active\/inactive<\/strong> the Status of the module.<\/li>\n\n\n\n<li>Enter the <strong>Phone number ID<\/strong>.<\/li>\n\n\n\n<li>Enter the <strong>Access Token<\/strong> that is generated on the <a href=\"https:\/\/developers.facebook.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Meta Developer Account<\/a>.<\/li>\n\n\n\n<li>Enters the <strong>Webhook Verification Token<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> Webhook Verification Token should be the same that is entered during generate APIs.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Generating Leads<\/h3>\n<\/div><\/div>\n\n\n\n<p>Now the admin will navigate to the <strong>Leads<\/strong> Section. Here the admin can see the list of the ongoing leads.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-12 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" data-id=\"486168\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead.webp\" alt=\"lead\" class=\"wp-image-486168\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/lead-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Here, the admin finds the details of the Lead.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead.webp\" alt=\"adminviewlead\" class=\"wp-image-486364\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminviewlead-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin will go to the WhatsApp section.<\/p>\n\n\n\n<p>Here, the admin gets the customer&#8217;s query.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1.webp\" alt=\"adminleadview\n\" class=\"wp-image-486361\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/adminleadview-1-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The store admin enters messages to the customer. Then click on the send message button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg.webp\" alt=\"whatsappmsg\" class=\"wp-image-486366\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatsappmsg-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The store admin can directly message the customer&#8217;s WhatsApp number.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"718\" height=\"623\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp\" alt=\"whatsapp\" class=\"wp-image-455612\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp.webp 718w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-300x260.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/07\/whatsapp-250x217.webp 250w\" sizes=\"(max-width: 718px) 100vw, 718px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can also check the conversation history below.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-13 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" data-id=\"486372\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp.webp\" alt=\"whatapp\" class=\"wp-image-486372\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2024\/08\/whatapp-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>So, that is all about&nbsp;<strong>Krayin CRM WhatsApp<\/strong>. If you have any queries regarding the plugin, contact us at&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webkul Support System<\/a><strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Krayin CRM WhatsApp module enables the store administrator to generate leads via their WhatsApp number. Krayin CRM WhatsApp can sync all customers&#8217; and merchants&#8217; messages. The CRM system facilitates the management of customer interaction across various sources and channels throughout the customer life cycle, involving both the customer and the sales department. Requirements Krayin \u2013 <a href=\"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":604,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8396],"tags":[],"class_list":["post-437452","post","type-post","status-publish","format-standard","hentry","category-bagisto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Krayin CRM WhatsApp<\/title>\n<meta name=\"description\" content=\"The Krayin CRM WhatsApp module enables the store administrator to generate leads via their WhatsApp number.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/krayin-crm-whatsapp-documentation\/\" \/>\n<meta property=\"og:locale\" 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