{"id":43351,"date":"2016-03-17T11:45:50","date_gmt":"2016-03-17T11:45:50","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=43351"},"modified":"2025-04-07T09:23:45","modified_gmt":"2025-04-07T09:23:45","slug":"marketplace-buyer-seller-communication-magento2","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/marketplace-buyer-seller-communication-magento2\/","title":{"rendered":"Magento 2 Multi Vendor Buyer Seller Communication"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p style=\"text-align: justify;\"><strong>Marketplace Buyer Seller Communication For Magento 2<\/strong> is a useful module for Marketplace Multi-Vendor Module for Adobe Commerce. Hence it allows the buyers can communicate with the seller regarding their query about a particular product and the seller can respond to the same.<\/p>\n<p style=\"text-align: justify;\">So, to use this module, you must have installed the first <b><a href=\"https:\/\/store.webkul.com\/magento2-multi-vendor-marketplace.html\" target=\"_blank\" rel=\"noopener\">Magento 2 Multi Vendor Module<\/a><\/b>.<\/p>\n<p>Check the working of the plugin showing how the customer or the guest user can initiate the communication &#8211;\u00a0<\/p>\n<div class=\"wp-block-wk-block-youtube-video wk-block--yt-video wk-block-yt-classic components-placeholder\">\n<div class=\"wk-block--yt-video-frame\">\n<div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"5Z7GI-2enoE\">\n<div class=\"components-placeholder__instructions\">5Z7GI-2enoE<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-mail-forward\"><\/i>Features\u00a0<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li style=\"text-align: justify;\">All Asked Query list showing in seller&#8217;s account.<\/li>\n<li style=\"text-align: justify;\">Enable\/disable reply mail notification to admin by admin panel.<\/li>\n<li style=\"text-align: justify;\">The admin enables\/disable auto-approval for the query to the seller.<\/li>\n<li>The admin can restrict or allow the guest customer to ask queries.<\/li>\n<li style=\"text-align: justify;\">Admin can delete query\/Conversation history between seller and buyer.<\/li>\n<li style=\"text-align: justify;\">The seller can send a reply message regarding query to the buyer and vice versa.<\/li>\n<li style=\"text-align: justify;\">The seller can search the conversation by the Customer&#8217;s email id or keyword\/content.<\/li>\n<li>Each reply message is forwarded as a mail to the seller and customer.<\/li>\n<li style=\"text-align: justify;\">Seller and customer can attach images in query\/conversation.<\/li>\n<li style=\"text-align: justify;\">Seller and customer can change the Query status (Pending, Resolved, or Closed).<\/li>\n<li style=\"text-align: justify;\">Customers can also ask the question to the seller using the seller profile page.<\/li>\n<li>Customers can choose the Support Type for the query (Support, Presale, Technical, and Other).<\/li>\n<li>The response rate and time of queries for any product and seller are visible to customers.<\/li>\n<li style=\"text-align: justify;\">Customers can search the conversation by Product name or keyword\/content.<\/li>\n<li>The logged-in customer&#8217;s name and email id will remain auto-filled in the Contact Seller form.<\/li>\n<li>The extension is compatible with the Hyva Theme.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i>Installation<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>Customers will get a <strong>zip folder<\/strong> and they have to extract the contents of this zip folder on their system. The extracted folder has an<strong> src<\/strong> folder, inside the src folder you have the <strong>app<\/strong> folder.<\/p>\n<p>So, you need to transfer this <strong>app<\/strong> folder into the <strong>Magento 2 root<\/strong> directory on the server as shown below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-389648\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation.png\" alt=\"m2_installation\" width=\"1855\" height=\"697\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation.png 1855w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation-300x113.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation-1200x451.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation-250x94.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation-768x289.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/m2_installation-1536x577.png 1536w\" sizes=\"(max-width: 1855px) 100vw, 1855px\" loading=\"lazy\" \/><\/p>\n<p style=\"text-align: justify;\">If you have downloaded the module from Adobe Commerce Connect then unzip the respective extension zip.<\/p>\n<p>Henceforth, create Webkul(vendor) then MpSellerBuyerCommunication(module) name folder inside your Adobe Commerce Cloud root directory as <strong>app\/code\/Webkul\/MpSellerBuyerCommunication.<\/strong><\/p>\n<p>Thus, move all module\u2019s files inside <strong>\/app\/code\/Webkul\/MpSellerBuyerCommunication\/<\/strong> folder in magento root directory.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/05\/communication1.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/05\/communication1.png\" alt=\"Installation of Marketplace Buyer Seller Communication For Magento2\" loading=\"lazy\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Henceforth, post the upload, you can see the folders in your <strong>Magento 2 Root<\/strong> Directory.<\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/05\/communication2.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/05\/communication2.png\" alt=\"Installation of Marketplace Buyer Seller Communication For Magento2\" loading=\"lazy\" \/><\/a><\/p>\n<p>After the successful installation, you have to run these commands in the Magento 2 root directory.<\/p>\n<pre class=\"\">First command- php bin\/magento setup:upgrade<\/pre>\n<pre class=\"\">Second Command - php bin\/magento setup:di:compile<\/pre>\n<pre class=\"\">Third Command - php bin\/magento setup:static-content:deploy<\/pre>\n<p>So post running the commands, you have to flush the cache from the Adobe Commerce admin panel by navigating through<strong>-&gt;System-&gt;Cache management<\/strong> as shown below.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/09\/Flush-Cache-1.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/09\/Flush-Cache-1.png\" alt=\"Installation Of Marketplace Buyer Seller Communication For Magento2\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i>Multi-lingual Support<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">For the <strong>multilingual <\/strong>support, the\u00a0admin will navigate through <strong>Store-&gt;Configuration-&gt;General -&gt;Locale Options. <\/strong>Hence, select the locale as German (the language into which admin wants to translate his store content).<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/12\/LAnguage-1.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/12\/LAnguage-1.png\" alt=\"Configuration For Multilingual Support\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i>Translation<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">If a\u00a0user wants to translate their module from English to German then they need to follow the path <strong>app\/code\/Webkul\/MpSellerBuyerCommunication\/i18n.<\/strong><\/p>\n<p style=\"text-align: justify;\">Therein, need to unzip the Adobe Commerce MpSellerBuyerCommunication folder and will get a CSV file with the name \u201cen_US.csv\u201d.<\/p>\n<p style=\"text-align: justify;\">Now they will rename that CSV as \u201cde_DE.csv\u201d and translate all right side content after the comma in the German language.<\/p>\n<p>Hereafter edit the CSV, save it, and then upload it to the path <strong>app\/code\/Webkul\/MpSellerBuyerCommunication\/i18n<\/strong> where they have installed Adobe Commerce Cloud on the server.<\/p>\n<p style=\"text-align: justify;\">Thus, the module will get translated into the German Language.<\/p>\n<p style=\"text-align: justify;\">It supports both <strong>RTL <\/strong>and <strong>LTR <\/strong>languages.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Buyer-seller-1.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Buyer-seller-1.png\" alt=\"Marketplace Buyer Seller Communication For Magento2 Translation\" loading=\"lazy\" \/><\/a><br \/><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/buyer-seller-2.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/buyer-seller-2.png\" alt=\"Marketplace Buyer Seller Communication For Magento2 Translation\" loading=\"lazy\" \/><\/a><\/p>\n<p>Hence the user can edit the CSV like the image below.<br \/><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/12\/Translation3.png\"><img decoding=\"async\" class=\"aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/12\/Translation3.png\" alt=\"Marketplace Buyer Seller Communication For Magento2 Translation\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div>\n<h3 class=\"panel-title\">Module Configuration<\/h3>\n<\/div>\n<\/div>\n<div class=\"panel-body\">\n<p>To set email address of the admin, please go to<strong> Stores&gt;Configuration&gt;Webkul&gt;Marketplace&gt;General Settings<\/strong> and enter the email ID.<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email.png\"><img decoding=\"async\" class=\"aligncenter wp-image-115248\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email.png\" alt=\"set admin email\" width=\"880\" height=\"306\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email.png 1223w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email-250x87.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email-768x267.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/set-admin-email-1200x417.png 1200w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/p>\n<p>Hence, for configuring the Buyer Seller Communication module, the admin can go to <strong>Stores&gt;Configuration&gt;Webkul&gt;Seller Buyer<\/strong> <strong>Communication<\/strong><strong>. <\/strong><\/p>\n<p style=\"text-align: justify;\">So, here are the options available:<\/p>\n<h3>Admin Settings<\/h3>\n<ul>\n<li><strong>Enable Message Notification to Admin<\/strong> &#8211; Enable\/disable email notification for messages to store owners.<\/li>\n<li><strong>Order status-<\/strong> The default status of the order from which the communication is taking place.<\/li>\n<li><strong>Query Auto Approval<\/strong> &#8211; Set whether to auto-approve a query and be made visible to the seller in the seller&#8217;s panel.<\/li>\n<li><strong>Allow Guest Customer to ask Query-<\/strong> However, the admin can set if the guest customer can ask queries to the seller.<\/li>\n<li><strong>Send Mail from Seller Email Id-<\/strong> If enabled then the seller will receive query mail otherwise not.<\/li>\n<\/ul>\n<p><span style=\"color: inherit; font-size: 1.56em; font-weight: 600;\">Transactional Emails<\/span><\/p>\n<p>Thus, the admin can select templates for the following email notification:-<\/p>\n<ul>\n<li>Ask Query Mail Notification to Customer Regarding Product<\/li>\n<li>Ask Query Mail Notification to Admin Regarding Product<\/li>\n<li>Communication Mail Notification to Admin<\/li>\n<li>Communication Mail Notification to Customer<\/li>\n<li>Ask Order Query from-\n<ul>\n<li>Mail Notification<\/li>\n<li>\u00a0Seller Mail Notification to Admin<\/li>\n<li>Query from Customer Mail Notification to Admin<\/li>\n<li>\u00a0Query From Admin Notification to Customer<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"wp-image-248162 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration.png\" alt=\"admin_configuration\" width=\"880\" height=\"872\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration.png 1756w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration-300x297.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration-1033x1024.png 1033w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration-250x249.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration-768x761.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/admin_configuration-1536x1523.png 1536w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/p>\n<h3>Seller E-mail Notification Templates<\/h3>\n<p>For configuring seller email notification templates, the admin needs to go to <strong>Stores&gt;Configuration&gt;Webkul&gt;Marketplace&gt;Marketplace Transactional Emails<\/strong> and select the templates for the following:<\/p>\n<ul>\n<li><strong>Ask Question to Seller Regarding Product<\/strong> &#8211; When a customer asks a query from a product page, this email template will be used for notifying the seller.<\/li>\n<li><strong>Ask Question to Seller Template<\/strong> &#8211; However, when a customer asks a query from a seller profile page section, this email template will be used for notifying the seller.<\/li>\n<li><strong>Communication Mail Notification to Admin- <\/strong>When a customer asks a query from a seller then communication mail notification will be sent to admin.<\/li>\n<li><strong>Communication Mail Notification to Customer- <\/strong>When a customer asks a query from a seller then communication mail notification will be sent to the customer.<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template.png\"><br \/><\/a><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template.png\"><img decoding=\"async\" class=\"aligncenter wp-image-114799\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template.png\" alt=\"Buyer Seller Communication-ask query to seller template\" width=\"880\" height=\"539\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template.png 1240w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template-250x153.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template-300x184.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template-768x470.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/ask-query-to-seller-template-1200x735.png 1200w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/li>\n<li><strong>Seller <\/strong>\n<ul>\n<li><strong>approved Template-<\/strong><\/li>\n<li><strong>request Template-<\/strong><\/li>\n<li><strong>unsubscribe Template-\u00a0<\/strong><\/li>\n<li><strong>deny by admin Template-\u00a0<\/strong><\/li>\n<\/ul>\n<\/li>\n<li><strong>Product <\/strong>\n<ul>\n<li><strong>deny by admin Template-<\/strong><\/li>\n<li><strong>approval request to admin Template-\u00a0<\/strong><\/li>\n<li><strong>Edit approval request to admin Template-<\/strong><\/li>\n<\/ul>\n<\/li>\n<li><strong>Ask Question to <\/strong>\n<ul>\n<li><strong>Seller Regarding Product Template-<\/strong><\/li>\n<li><strong style=\"font-size: inherit;\">seller Template-\u00a0<\/strong><\/li>\n<li><strong>admin by seller Template-<\/strong><\/li>\n<\/ul>\n<\/li>\n<li><strong>Product approval mail to seller Template-\u00a0<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\">How To Use- Buyer-Seller Communication<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">After Installing Marketplace Buyer Seller Communication For Adobe Commerce, customers will find a contact us link at the product page.<\/p>\n<p style=\"text-align: justify;\">Hence here customers can ask queries to the seller and can also see the response rate and response time of queries for that particular product of that seller. (Refer the snapshot).<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product.jpg\"><img decoding=\"async\" class=\"wp-image-63586 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product.jpg\" alt=\"Buyer Seller Communication_response-rate-product\" width=\"880\" height=\"395\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product.jpg 1342w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product-250x112.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product-300x135.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product-768x345.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product-1200x539.jpg 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/response-rate-product-604x270.jpg 604w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">Once the buyer clicks on &#8220;Contact Seller&#8221; then a pop-up will open with contact seller form.<\/p>\n<p style=\"text-align: justify;\">Hence, the customer has to fill in all the details such as<\/p>\n<ul>\n<li style=\"text-align: justify;\">Support Type,<\/li>\n<li style=\"text-align: justify;\">name,<\/li>\n<li style=\"text-align: justify;\">email id,<\/li>\n<li style=\"text-align: justify;\">the subject for the query,<\/li>\n<li style=\"text-align: justify;\">query description which the customer can write in the WYSIWYG editor and<\/li>\n<li style=\"text-align: justify;\">can attach multiple images related to the query.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"wp-image-248183 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1.png\" alt=\"Buyer Seller Communication-contact_seller-1\" width=\"880\" height=\"372\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1.png 1880w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1-1200x507.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1-768x324.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2020\/05\/contact_seller-1-1536x649.png 1536w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/p>\n<p><strong>Note-<\/strong> However, here the name and mail id of the logged-in customer will remain auto-filled.<\/p>\n<p style=\"text-align: justify;\">When a customer asks a query, an e-mail notification will be sent to the customer&#8217;s email address.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-email.png\"><img decoding=\"async\" class=\"wp-image-115203 size-full aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-email.png\" alt=\"Buyer Seller Communication- customer email\" width=\"545\" height=\"595\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-email.png 545w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-email-228x249.png 228w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-email-275x300.png 275w\" sizes=\"(max-width: 545px) 100vw, 545px\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Seller Email Notification View<\/strong>:<\/p>\n<p><img decoding=\"async\" class=\"wp-image-262233 size-full aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/admin-email-notification.png\" alt=\"admin-email-notification\" width=\"729\" height=\"389\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/admin-email-notification.png 729w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/admin-email-notification-300x160.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/admin-email-notification-250x133.png 250w\" sizes=\"(max-width: 729px) 100vw, 729px\" loading=\"lazy\" \/><\/p>\n<p>Hence, the buyer can also ask the question to the seller using the seller profile page.<\/p>\n<p style=\"text-align: justify;\">They can also see the response rate and response time of that seller for responding to the queries, as shown in the below screenshot.<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section.png\"><img decoding=\"async\" class=\"aligncenter wp-image-115253\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section.png\" alt=\"Buyer Seller Communication-seller profile section\" width=\"880\" height=\"513\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section.png 1316w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section-250x146.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section-300x175.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section-768x448.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-profile-section-1200x699.png 1200w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/p>\n<p data-bind=\"nl2br:message\">\u00a0<\/p>\n<\/div>\n<\/div>\n<p data-bind=\"nl2br:message\">The admin can set another layout for the seller profile and it will be displayed as per the screenshot<\/p>\n<p data-bind=\"nl2br:message\"><img decoding=\"async\" class=\"alignnone size-full wp-image-389653\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-communication.png\" alt=\"M2-Buyer-seller-communication\" width=\"1278\" height=\"656\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-communication.png 1278w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-communication-300x154.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-communication-1200x616.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-communication-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-communication-768x394.png 768w\" sizes=\"(max-width: 1278px) 100vw, 1278px\" loading=\"lazy\" \/><\/p>\n<div class=\"panel panel-info\">\n<div class=\"panel-body\">\n<p data-bind=\"nl2br:message\">The buyer will click on the contact button and the below form will display to contact the seller.<\/p>\n<p data-bind=\"nl2br:message\"><img decoding=\"async\" class=\"alignnone size-full wp-image-389654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-com-2.png\" alt=\"M2-Buyer-seller-com-2\" width=\"1283\" height=\"653\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-com-2.png 1283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-com-2-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-com-2-1200x611.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-com-2-250x127.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/M2-Buyer-seller-com-2-768x391.png 768w\" sizes=\"(max-width: 1283px) 100vw, 1283px\" loading=\"lazy\" \/><\/p>\n<p class=\"mt-1\" data-bind=\"nl2br:message\">The buyer can also contact to the seller or the admin regarding any particular order. For this customer has to navigate to &#8220;My Orders&#8221; and then click on &#8220;view order&#8221; for the particular order for which he wants to contact Admin\/seller.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-262397 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57.png\" alt=\"contact to seller or admin from the customer order section\" width=\"800\" height=\"356\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57.png 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57-300x134.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57-1200x534.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57-768x342.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot57-604x270.png 604w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p><strong>NOTE:<\/strong> The admin can decide when to display the contact option in the order section of the customers based on the order status as shown in the image below &#8211;<\/p>\n<p><img decoding=\"async\" class=\"wp-image-262402 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot58.png\" alt=\"manage order from the admin end\" width=\"880\" height=\"437\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot58.png 1189w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot58-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot58-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/screenshot58-768x381.png 768w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i>Seller Communication History<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">From the Marketplace account, the seller can see queries that are asked by customers regarding their products. However, the seller can also search the conversation using the customer&#8217;s email id and content\/keyword.<\/p>\n<p><strong>Note<\/strong>:<\/p>\n<p>If the admin has set the setting &#8220;<strong>Query Approval<\/strong>&#8221; as &#8220;<strong>Yes<\/strong>&#8220;, now only after the admin approves the query, the query gets displayed under the Seller&#8217;s &#8220;<strong>My Communication History<\/strong>&#8220;.<\/p>\n<p>Otherwise, if the admin has selected the <strong>Query Approval<\/strong> as &#8220;<strong>No<\/strong>&#8220;, the queries will not require any approval and will automatically display in the communication grid.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history.jpg\"><img decoding=\"async\" class=\"wp-image-63595 aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history.jpg\" alt=\"seller-history\" width=\"880\" height=\"650\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history.jpg 1349w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history-250x185.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history-300x222.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history-768x568.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-history-1200x887.jpg 1200w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">The seller can see conversation history for a particular query placed by the customer from his marketplace account. Thus, from here seller can reply to the buyer\u2019s query and can change the query status.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy.jpg\"><img decoding=\"async\" class=\"wp-image-63593 aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy.jpg\" alt=\"seller-thread\" width=\"880\" height=\"1035\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy.jpg 1326w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy-212x249.jpg 212w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy-255x300.jpg 255w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy-768x903.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-thread-Copy-871x1024.jpg 871w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Seller Reply to Customer &#8211; Email Notification View<\/strong>:<a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-email.png\"><img decoding=\"async\" class=\"size-full wp-image-115216 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-email.png\" alt=\"seller reply to customer email\" width=\"546\" height=\"591\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-email.png 546w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-email-230x249.png 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-email-277x300.png 277w\" sizes=\"(max-width: 546px) 100vw, 546px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-arrow-right\"><\/i>Buyer Seller Communication<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p style=\"text-align: justify;\">The customer can see their query list under <b class=\"black\">My Account &gt;Seller Communication History<\/b>. So, the customer can also search the conversation using the Product name or any content\/keyword.<\/p>\n<p><strong>Note<\/strong>:<\/p>\n<p style=\"padding-left: 40px;\">If the admin has set the setting &#8220;<strong>Query Approval<\/strong>&#8221; as &#8220;<strong>Yes<\/strong>&#8220;, now only after the admin approves the query, the query gets displayed under the buyer&#8217;s &#8220;<strong>My Seller Communication History<\/strong>&#8220;.<\/p>\n<p style=\"padding-left: 40px;\">However, if the admin has selected the <strong>Query Approval<\/strong> as &#8220;<strong>No<\/strong>&#8220;, the queries will not require any approval and will automatically display in the communication grid.<\/p>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history.jpg\"><img decoding=\"async\" class=\"wp-image-63596 aligncenter\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history.jpg\" alt=\"customer-history\" width=\"880\" height=\"1017\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history.jpg 1349w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history-215x249.jpg 215w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history-260x300.jpg 260w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history-768x888.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-history-886x1024.jpg 886w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/a><\/p>\n<p style=\"text-align: justify;\">After clicking on &#8220;View&#8221;, the customer can see conversation history from their account. Henceforth, from here customers can reply to the seller and can change the status of the query.<\/p>\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">Admin Customer Communication<\/h3>\n<\/div>\n<p>The admin can even communicate with the customer about an order. Thus, the admin can navigate to the <strong>Sale&gt;Orders&gt;Select a Particular Order&gt;Contact Tab.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"wp-image-248375 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication.png\" alt=\"Admin_customer_communication\" width=\"880\" height=\"626\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication.png 1742w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication-300x214.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication-1200x854.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication-250x178.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication-768x547.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Admin_customer_communication-1536x1093.png 1536w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/p>\n<p>Here the customer name and email are auto-filled. However, the admin can select the message type and in the WYSIWYG editor enter the address. Additionally, the admin can even add an attachment if required.<\/p>\n<h4>Customer Response<\/h4>\n<p>The customer can view the message shared by the admin in the Seller Communication History section.<\/p>\n<p>Hence the customer can click on View to revert the admin.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-248384 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response.png\" alt=\"customer_response\" width=\"800\" height=\"601\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response.png 1892w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response-300x225.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response-1200x902.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response-250x188.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response-768x577.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer_response-1536x1154.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-info\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\">Admin Management of Buyer Seller Communication<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p><span style=\"text-align: justify;\">Admin can find a query grid under <\/span><strong style=\"text-align: justify;\">Marketplace Management &gt; Seller Buyer Communication Query List<\/strong><span style=\"text-align: justify;\">.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-257917 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-buyer-communication-list.png\" alt=\"seller-buyer-communication-list\" width=\"800\" height=\"418\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-buyer-communication-list.png 1270w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-buyer-communication-list-300x157.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-buyer-communication-list-1200x626.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-buyer-communication-list-250x131.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-buyer-communication-list-768x401.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p><span style=\"text-align: justify;\">So, here admin can <strong>view\/delete<\/strong> and <strong>approve\/disapprove<\/strong> the customer\u2019s query along with the admin can see the information of seller and customer name, query subject and status, type of query and can check the query creation time on the same page.<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-257915 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/query-list.png\" alt=\"query-list\" width=\"800\" height=\"328\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/query-list.png 1256w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/query-list-300x123.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/query-list-1200x492.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/query-list-250x103.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/query-list-768x315.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/p>\n<p><span style=\"text-align: justify;\">When the query is Approved, the seller can see the query in the seller&#8217;s panel. <\/span><\/p>\n<p>Tapping on the view button will show all conversations for a particular query such as sender name, message, and created time to the admin.\u00a0 However, admin can delete conversation history as shown below:<\/p>\n<p><img decoding=\"async\" class=\"wp-image-257944 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Communication-view.png\" alt=\"Communication-view\" width=\"880\" height=\"355\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Communication-view.png 1267w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Communication-view-300x121.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Communication-view-1200x484.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Communication-view-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/Communication-view-768x310.png 768w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/p>\n<p><strong>Customer Query to Seller &#8211; Admin Email Notification View<\/strong>:<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-115235\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email.png\" alt=\"customer reply to seller - admin email\" width=\"848\" height=\"625\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email.png 848w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-250x184.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-300x221.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-768x566.png 768w\" sizes=\"(max-width: 848px) 100vw, 848px\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Seller Reply to Customer &#8211; Admin Email Notification View<\/strong>:<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-admin-email.png\"><img decoding=\"async\" class=\"wp-image-115241 size-full aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-admin-email.png\" alt=\"Buyer Seller Communication email\" width=\"574\" height=\"541\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-admin-email.png 574w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-admin-email-250x236.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/seller-reply-to-customer-admin-email-300x283.png 300w\" sizes=\"(max-width: 574px) 100vw, 574px\" loading=\"lazy\" \/><\/a><\/p>\n<p><strong>Customer Reply to Seller &#8211; Admin Email Notification View<\/strong>:<\/p>\n<p><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-notify.png\"><img decoding=\"async\" class=\"size-full wp-image-115260 aligncenter\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-notify.png\" alt=\"customer reply to seller - admin email notify\" width=\"577\" height=\"505\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-notify.png 577w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-notify-250x219.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/03\/customer-reply-to-seller-admin-email-notify-300x263.png 300w\" sizes=\"(max-width: 577px) 100vw, 577px\" loading=\"lazy\" \/><\/a><\/p>\n<h3 id=\"support\" class=\"index-title copy-index copy-index\">Support<\/h3>\n<p style=\"text-align: justify;\">So, that\u2019s all for the <strong>Marketplace Buyer Seller Communication For Magento 2<\/strong>, still have any issues feel free to add a ticket and let us know your views to make the module better at <a href=\"http:\/\/webkul.uvdesk.com\">webkul.uvdesk.com<\/a>. You may also browse other <a href=\"https:\/\/store.webkul.com\/Magento-2\/Marketplace-Addons.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-wpel-link=\"internal\">Adobe Commerce marketplace addons<\/a> and our quality <a href=\"https:\/\/store.webkul.com\/Magento-2.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-wpel-link=\"internal\">Adobe Commerce Cloud extensions<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Marketplace Buyer Seller Communication For Magento 2 is a useful module for Marketplace Multi-Vendor Module for Adobe Commerce. Hence it allows the buyers can communicate with the seller regarding their query about a particular product and the seller can respond to the same. So, to use this module, you must have installed the first Magento <a href=\"https:\/\/webkul.com\/blog\/marketplace-buyer-seller-communication-magento2\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":102,"featured_media":43401,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[302],"tags":[619,226,671,2884,2070,106],"class_list":["post-43351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento2","tag-b2c-marketplace","tag-buyer","tag-buyer-seller","tag-buyer-seller-communication","tag-magento2","tag-marketplace"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Buyer Seller Communication | Multi-Vendor Query System<\/title>\n<meta name=\"description\" content=\"Buyer Seller Communication for Magento 2 is a mutli-vendor extension to establish a communication link 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