{"id":429404,"date":"2024-04-01T07:14:32","date_gmt":"2024-04-01T07:14:32","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=429404"},"modified":"2024-10-24T08:20:24","modified_gmt":"2024-10-24T08:20:24","slug":"odoo-sentiment-analysiss-user-manual","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-sentiment-analysiss-user-manual\/","title":{"rendered":"Odoo Sentiment Analysis\u2019s User Manual"},"content":{"rendered":"\n

INTRODUCTION<\/strong><\/h2>\n\n\n\n

Odoo Sentiment Analysis helps you understand how people feel!<\/strong><\/p>\n\n\n\n

Odoo Sentiment Analysis<\/a> helps you check your team’s feelings and customers’ messages. This tool helps you understand what your customers and employees are saying.<\/p>\n\n\n\n

You can use simple charts and alerts to make your customers happier, engage your team, and protect your online reputation.<\/p>\n\n\n\n

With this module, you can gain valuable insights, make the right decisions, and feel more confident in leading your business. Start improving your understanding of your business today!<\/p>\n\n\n\n

Note<\/em><\/strong>:<\/em><\/p>\n\n\n\n

\u00a0You can manage your client questions with\u00a0 Odoo Website Shopping Assistant (Odoo Chatbot<\/a>) using OpenAI.<\/p>\n\n\n\n

FEATURES<\/strong><\/h2>\n\n\n\n
    \n
  1. Odoo Sentiment Analysis quickly figures out your customers and team members\u2019 feelings from reviews and messages.<\/li>\n\n\n\n
  2. Learn from customer feedback to make things better and make customers happier.<\/li>\n\n\n\n
  3. Increase your team productivity by analyzing their comments on projects, tasks, discussions, gamification, etc.<\/li>\n\n\n\n
  4. Managers can easily keep an eye on what employees are saying by understanding the team’s feelings.<\/li>\n\n\n\n
  5. Managers can choose to hide bad reviews to keep up a good online reputation in Odoo Sentiment Analysis.<\/li>\n\n\n\n
  6. Check a score to know if messages are positive or negative, making it easier to understand.<\/li>\n\n\n\n
  7. Get email alerts about message scores to know what’s happening and act fast.<\/li>\n\n\n\n
  8. Compare your scores with competitors to see how well you’re doing in your industry.<\/li>\n\n\n\n
  9. See important info on a nice-looking dashboard to help you make smart decisions.<\/li>\n\n\n\n
  10. Adjust your replies based on customer\u2019s feelings to make conversations go well and keep customers happy.<\/li>\n<\/ol>\n\n\n\n

    Note:<\/em><\/strong><\/p>\n\n\n\n

    The Shopping Assistant (Odoo Chatbot)<\/a> is a helpful buddy for businesses. It helps handle customer questions by automatically giving answers. It uses a tool called Opensource LLM.<\/p>\n\n\n\n

    INSTALLATION<\/strong><\/h2>\n\n\n\n
      \n
    1. Once you purchase the App from the Webkul store, you will receive the link to download the zip file of the module.<\/li>\n\n\n\n
    2. Extract the file on your system after the download finishes. As a result, you will be able to see a folder named- \u2018sentiment_analysis\u2019 (you can get technical nem from the odoo app of the respective module).<\/li>\n\n\n\n
    3. Copy and paste this folder inside your Odoo Add-Ons path.<\/li>\n\n\n\n
    4. Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.<\/li>\n\n\n\n
    5. Then, open the Apps menu and click on \u2018Update Modules List.\u2019<\/li>\n\n\n\n
    6. In the search bar, remove all the filters and search \u2018sentiment_analysis\u2019.<\/li>\n\n\n\n
    7. You will be able to see the module in the search results. Click on \u2018Install\u2019 to install it.<\/li>\n<\/ol>\n\n\n\n

      Before moving further, explore our Odoo development<\/a> services & an extensive range of quality Odoo Apps<\/a>.<\/em><\/p>\n\n\n\n

      WORKFLOW<\/strong><\/h2>\n\n\n\n
        \n
      1. To enable sentiment analysis in your Odoo Sentiment Analysis, First, you have to start Developer mode <\/strong>and then open the technical setting.<\/strong><\/li>\n<\/ol>\n\n\n\n
        \"UG_sentiment_Analysis_WF-1\n\"<\/figure>\n\n\n\n
          \n
        1. Under Technical Setting > AI Server Configuration > New, with the help of the following steps you can connect the required Model type and Server<\/strong> for analyzing text. <\/li>\n<\/ol>\n\n\n\n
          \"UG_sentiment_Analysis_WF-2\"<\/figure>\n\n\n\n
            \n
          1. Now open Technical setting > Sentiment Analysis > Sentiment Rules.<\/li>\n<\/ol>\n\n\n\n
            \"UG_sentiment_Analysis_WF-3\"<\/figure>\n\n\n\n
              \n
            1. By clicking on \u201cNEW\u201d the <\/strong>admin can create new Sentiments Rules and also modify pre-defined rules by clicking on them.<\/li>\n<\/ol>\n\n\n\n
              \"UG_sentiment_Analysis_WF-4\"<\/figure>\n\n\n\n
                \n
              1. In Sentiment Rules, the admin has to provide a title for the rule and also set a sentiment score conditional to sort messages as negative or positive. <\/li>\n<\/ol>\n\n\n\n

                You have to choose \u201cNotified Type\u201d and \u201cEmail Template\u201d. Also, you have to mention the concerned persons\u2019 names in \u201cNotified To\u201d.<\/p>\n\n\n\n

                \"UG_sentiment_Analysis_WF-5\"<\/figure>\n\n\n\n
                  \n
                1. After Clicking on \u201cEmail Template\u201d as shown in the above image, the admin easily changes the email template according to their need.<\/li>\n<\/ol>\n\n\n\n
                  \"UG_sentiment_Analysis_WF-6\"<\/figure>\n\n\n\n
                    \n
                  1. Under the Chatter of any tasks related to Projects, Gamification, discussion, etc you can analyze your internal communication and get a sentiment score for every comment. <\/li>\n<\/ol>\n\n\n\n
                    \"UG_sentiment_Analysis_WF-7\"<\/figure>\n\n\n\n
                      \n
                    1. Admin can also analyze customer reviews as negative or positive on the website front and also change comment\u2019s visibility.\n