{"id":41975,"date":"2016-02-25T12:34:35","date_gmt":"2016-02-25T12:34:35","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=41975"},"modified":"2025-08-05T10:23:38","modified_gmt":"2025-08-05T10:23:38","slug":"prestashop-rma","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-rma\/","title":{"rendered":"User Guide for Prestashop RMA"},"content":{"rendered":"\n<p>Our <a href=\"https:\/\/store.webkul.com\/Prestashop-Return-Merchandise-Authorization.html\">Prestashop RMA<\/a> (Return Merchandise Authorization) can help you manage your returns effortlessly. Provide hassle-free returns process on your store.<\/p>\n\n\n\n<p>The intuitive and responsive request creation form embedded on the store makes it extremely easy for the customers to raise the return request.<\/p>\n\n\n\n<p>Create flexible return policies that suit your needs and those of your customers. This extension enables you to set different return policies for individual products and categories.<\/p>\n\n\n\n<p>Track and manage all your returns from one place. View request information, change statuses, add comments or attach files. <\/p>\n\n\n\n<p>Additionally, you can analyze the efficiency of your RMA system with RMA statistics.<\/p>\n\n\n\n<p>Create better customer satisfaction, increase retention, and boost your sales by integrating a powerful RMA system with your Prestashop store.<\/p>\n\n\n\n<p><strong>Note: PrestaShop RMA module is compatible with the PrestaShop multi-store feature. <\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configure the order status(es) on which customers can raise RMA requests.<\/li>\n\n\n\n<li>Customers can choose &#8220;drop at store&#8221; or &#8220;pickup&#8221; option while creating an RMA request.<\/li>\n\n\n\n<li>An inbuilt conversation system through which both admin and customers can communicate with each other.<\/li>\n\n\n\n<li>The store admin can also select the return address where customer needs to send the package in case pickup facility is disable.<\/li>\n\n\n\n<li>The store admin can add and manage RMA status and the return reasons.<\/li>\n\n\n\n<li>Create multiple return types like return, replace, repair, etc and associate them with return reasons and policies.<\/li>\n\n\n\n<li>Show employee name who has updated the RMA status.<\/li>\n\n\n\n<li>Select the categories for which the return reason will be applicable.<\/li>\n\n\n\n<li>Add and manage RMA policies for refund, replacement, and repair.<\/li>\n\n\n\n<li>Select the specific categories and product(s) on which the RMA policy will be applicable.<\/li>\n\n\n\n<li>Assign policy to the specific order from the back office.<\/li>\n\n\n\n<li>Admin can refund for the product amount and shipping amount partially or in full.<\/li>\n\n\n\n<li>Admin can refund the amount into the customer&#8217;s wallet.<\/li>\n\n\n\n<li>With restock products quantity feature, admin can return the product quantity to the store for which customers place RMA request.<\/li>\n\n\n\n<li>Admin can view the conversation history between it and customer from the backend.<\/li>\n\n\n\n<li>The store admin can add the notes regarding RMA requests for its own reference.<\/li>\n\n\n\n<li>A separate panel for admin from where it can view the total number of RMA requests placed products wise and customer wise.<\/li>\n\n\n\n<li>Allows customers to request for the refund, replacement, and repair for the products purchased within a limited period of time.<\/li>\n\n\n\n<li>A message to the customer whenever admin updates the RMA status.<\/li>\n\n\n\n<li>Customers can view current RMA state, RMA status, and product details for which they create RMA requests.<\/li>\n\n\n\n<li>Upon RMA request approval, both the admin and customer can download return PDF containing the request details.<\/li>\n\n\n\n<li>Customers can view the list of products for which they have placed an RMA request.<\/li>\n\n\n\n<li>Guest RMA feature through which the guest customers can also raise RMA request for the orders placed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Emails<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select a separate email id for receiving RMA request emails.<\/li>\n\n\n\n<li>Email notification to admin for every message sent by the customer.<\/li>\n\n\n\n<li>Add dynamic email content for each RMA status.<\/li>\n\n\n\n<li>Email to admin on the RMA request generation by the customer.<\/li>\n\n\n\n<li>Email notification to the customers for every message sent by admin.<\/li>\n\n\n\n<li>Email notification to the customer whenever the status of RMA request changes.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Install Prestashop RMA<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the Prestashop RMA module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the Prestashop RMA module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"414\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-133.png\" alt=\"image-133\" class=\"wp-image-391637\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-133.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-133-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-133-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-133-768x265.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"552\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-134.png\" alt=\"image-134\" class=\"wp-image-391638\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-134.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-134-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-134-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-134-768x353.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-135.png\" alt=\"image-135\" class=\"wp-image-391639\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-135.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-135-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-135-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-135-768x348.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the installation of the module, you need to configure it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"597\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/1-8-1200x597.png\" alt=\"1-8\" class=\"wp-image-391641\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/1-8-1200x597.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/1-8-300x149.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/1-8-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/1-8-768x382.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/1-8.png 1276w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The Prestashop RMA module configuration&nbsp;consists of five sections:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>General<\/li>\n\n\n\n<li>Statuses<\/li>\n\n\n\n<li>Return Reasons<\/li>\n\n\n\n<li>Return Type<\/li>\n\n\n\n<li>Policies<\/li>\n<\/ul>\n\n\n\n<p>Now let&#8217;s discuss them one by one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">General Settings<\/h3>\n\n\n\n<p><strong>Global Settings<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1090\" height=\"923\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/2-4.png\" alt=\"2-4\" class=\"wp-image-391642\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/2-4.png 1090w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/2-4-300x254.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/2-4-250x212.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/2-4-768x650.png 768w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Global settings, the admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configure the order status for RMA.<\/li>\n\n\n\n<li>Select CMS page for terms &amp; conditions and default RMA policy.<\/li>\n\n\n\n<li>Select the default RMA status that will display while raising the RMA request.<\/li>\n\n\n\n<li>Select the RMA approved status.<\/li>\n\n\n\n<li>Choose to refund the amount into the customer&#8217;s wallet.<\/li>\n\n\n\n<li>Enable the creation of RMA requests for virtual products.<\/li>\n<\/ul>\n\n\n\n<p><strong>NOTE<\/strong>: To enable the wallet feature, the admin needs to install our <a href=\"https:\/\/store.webkul.com\/Prestashop-Customer-Wallet.html\">Prestashop Customer Wallet<\/a> module.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>RMA Guideline<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1066\" height=\"453\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-136.png\" alt=\"image-136\" class=\"wp-image-391643\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-136.png 1066w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-136-300x127.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-136-250x106.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-136-768x326.png 768w\" sizes=\"(max-width: 1066px) 100vw, 1066px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under RMA Guideline, the admin can set a custom message that will display to the customer after placing an RMA request. Also, the admin can select a CMS page to display in the guideline message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mail Settings<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1066\" height=\"379\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-138.png\" alt=\"image-138\" class=\"wp-image-391647\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-138.png 1066w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-138-300x107.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-138-250x89.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-138-768x273.png 768w\" sizes=\"(max-width: 1066px) 100vw, 1066px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under the mail settings, the admin can choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receive email when customer creates an RMA request or customer sends a message.<\/li>\n\n\n\n<li>Send email to customer when he sends a message.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contacts<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1065\" height=\"347\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-148.png\" alt=\"image-148\" class=\"wp-image-391658\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-148.png 1065w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-148-300x98.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-148-250x81.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-148-768x250.png 768w\" sizes=\"(max-width: 1065px) 100vw, 1065px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Contacts, the admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Specify the email id on which he wants to receive the RMA request emails.<\/li>\n\n\n\n<li>Enable or disable the product pickup.<\/li>\n\n\n\n<li>Select the RMA status on which email for the return address is sent to the customer if the pickup is disabled.<\/li>\n<\/ul>\n\n\n\n<p>If pickup is disabled, then the admin needs to specify the address where the customer needs to send the product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1065\" height=\"416\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-149.png\" alt=\"image-149\" class=\"wp-image-391659\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-149.png 1065w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-149-300x117.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-149-250x98.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-149-768x300.png 768w\" sizes=\"(max-width: 1065px) 100vw, 1065px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Update Policy<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1064\" height=\"429\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-151.png\" alt=\"image-151\" class=\"wp-image-391769\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-151.png 1064w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-151-300x121.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-151-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-151-768x310.png 768w\" sizes=\"(max-width: 1064px) 100vw, 1064px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under the update policy tab, the admin can assign the RMA policy to the orders received before the installation of the PrestaShop RMA module.<\/p>\n\n\n\n<p>Suppose, the admin has installed the PrestaShop RMA module on 13th June 2022. This means the RMA policy will not apply to the orders received before 13th June.<\/p>\n\n\n\n<p>The admin can also select the date range and the RMA policy is applied to the orders received during this period.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>PDF doc content<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1061\" height=\"354\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/3-5.png\" alt=\"3-5\" class=\"wp-image-391794\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/3-5.png 1061w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/3-5-300x100.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/3-5-250x83.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/3-5-768x256.png 768w\" sizes=\"(max-width: 1061px) 100vw, 1061px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Statuses<\/h3>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1089\" height=\"867\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/4-4.png\" alt=\"4-4\" class=\"wp-image-391819\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/4-4.png 1089w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/4-4-300x239.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/4-4-250x199.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/4-4-768x611.png 768w\" sizes=\"(max-width: 1089px) 100vw, 1089px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under this tab, the admin can add and manage the RMA statuses. 11 predefined RMA statuses are available in the module. Admin can edit or delete these statuses. <\/p>\n\n\n\n<p>Also, the admin can choose on which RMA status he wants to send an email to the customer.<\/p>\n\n\n\n<p>Click on Add new RMA status button to create a new status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1047\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/5-5-1047x1024.png\" alt=\"5-5\" class=\"wp-image-391828\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/5-5-1047x1024.png 1047w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/5-5-300x293.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/5-5-250x245.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/5-5-768x751.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/5-5.png 1095w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Upon clicking the button, a form appears with the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Status name: Specify the RMA status name that will display to the customer at the front end.<\/li>\n\n\n\n<li>State of the status: Select the RMA state of the status that will display on the RMA Details page.<\/li>\n\n\n\n<li>Set the color in which the status will highlight on the request details page.<\/li>\n\n\n\n<li>Mail content: Further in this field, the admin needs to specify the text to be sent in an email to the customer when the status of RMA is changed. The admin can use the predefined variables in the mail content.<\/li>\n<\/ul>\n\n\n\n<p>The admin can choose to send an email to the customer when the RMA status gets updated. Moreover, the admin can select the status of the RMA state.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Set status as pickup<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"970\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/6-3-970x1024.png\" alt=\"6-3\" class=\"wp-image-391829\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/6-3-970x1024.png 970w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/6-3-284x300.png 284w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/6-3-236x249.png 236w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/6-3-768x811.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/6-3.png 1084w\" sizes=\"(max-width: 970px) 100vw, 970px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Further, If enabled for this status(pickup), then the pick up date option gets available when the admin changes the status to pickup.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Set status as package received<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"965\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/7-2-965x1024.png\" alt=\"7-2\" class=\"wp-image-391845\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/7-2-965x1024.png 965w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/7-2-283x300.png 283w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/7-2-235x249.png 235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/7-2-768x815.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/7-2.png 1079w\" sizes=\"(max-width: 965px) 100vw, 965px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If enabled for this status(Package received), then \u201cpackage received date\u201d is added when&nbsp;the admin changes the RMA Status to package received.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Set status as refunded<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"963\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/8-2-963x1024.png\" alt=\"8-2\" class=\"wp-image-391853\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/8-2-963x1024.png 963w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/8-2-282x300.png 282w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/8-2-234x249.png 234w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/8-2-768x816.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/8-2.png 1077w\" sizes=\"(max-width: 963px) 100vw, 963px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If enabled for this status(refund initiated), then \u201crefund details\u201d options gets available when&nbsp;admin changes the RMA Status to refund initiated.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Return Reasons<\/h3>\n<\/div><\/div>\n\n\n\n<p>Under the Return Reasons tab, the admin can add and manage the return reasons that customers can select while raising the RMA request. <\/p>\n\n\n\n<p>9 predefined return reasons are available in the module and the admin can add as many reasons as he wants.<\/p>\n\n\n\n<p>Also, the admin can enable or disable and edit or delete the return reason.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1082\" height=\"765\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/9-2.png\" alt=\"9-2\" class=\"wp-image-392107\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/9-2.png 1082w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/9-2-300x212.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/9-2-250x177.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/9-2-768x543.png 768w\" sizes=\"(max-width: 1082px) 100vw, 1082px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the Add new RMA reason to create a new return reason. On clicking the button, a form will appear with the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reason name &#8211; Enter the return reason name here.<\/li>\n\n\n\n<li>Return type &#8211; Select the return type as refund, replace, or repair.<\/li>\n\n\n\n<li>Category &#8211; Select the categories for whose products the return reason will be applicable.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1079\" height=\"806\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/10-1.png\" alt=\"10-1\" class=\"wp-image-392108\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/10-1.png 1079w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/10-1-300x224.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/10-1-250x187.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/10-1-768x574.png 768w\" sizes=\"(max-width: 1079px) 100vw, 1079px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Return Type<\/h3>\n<\/div><\/div>\n\n\n\n<p>Under the Return Type tab, the admin can add and manage the return type that customers can select while raising the RMA request. While adding a return reason, the admin can associate RMA type with it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1077\" height=\"474\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/11-4.png\" alt=\"11-4\" class=\"wp-image-392109\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/11-4.png 1077w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/11-4-300x132.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/11-4-250x110.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/11-4-768x338.png 768w\" sizes=\"(max-width: 1077px) 100vw, 1077px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the Add new RMA type button to create a new return type. On clicking the button, a form will appear with the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return type name: Enter the return type name here.<\/li>\n\n\n\n<li>Number of days: Configure the number of days within which the customers can return the product from delivery.<\/li>\n\n\n\n<li>Color for graph: Set the color of return type here.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1060\" height=\"578\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/13-3.png\" alt=\"13-3\" class=\"wp-image-392125\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/13-3.png 1060w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/13-3-300x164.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/13-3-250x136.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/13-3-768x419.png 768w\" sizes=\"(max-width: 1060px) 100vw, 1060px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Policies<\/h3>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1076\" height=\"333\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/14-3.png\" alt=\"14-3\" class=\"wp-image-392127\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/14-3.png 1076w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/14-3-300x93.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/14-3-250x77.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/14-3-768x238.png 768w\" sizes=\"(max-width: 1076px) 100vw, 1076px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under the policies tab, the admin can add and manage the RMA policies. <\/p>\n\n\n\n<p>Click on Add new policy button to create a new return policy. On clicking the button, a form with the following options appears on the page.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Policy name and description &#8211; Enter the policy name and description to display under the RMA tab on the product page.<\/li>\n\n\n\n<li>Select CMS &#8211; Select the CMS page whose link will display under the RMA policy tab.<\/li>\n\n\n\n<li>Select allow return type &#8211; Select the return type here.<\/li>\n\n\n\n<li>Select category &#8211; Here, the admin can select the categories for which he wants to assign the RMA policy.<\/li>\n\n\n\n<li>Add products &#8211; The admin can also apply the RMA policy on specific products.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1079\" height=\"643\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/15-2.png\" alt=\"15-2\" class=\"wp-image-392130\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/15-2.png 1079w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/15-2-300x179.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/15-2-250x149.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/15-2-768x458.png 768w\" sizes=\"(max-width: 1079px) 100vw, 1079px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"977\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/16-2-977x1024.png\" alt=\"16-2\" class=\"wp-image-392131\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/16-2-977x1024.png 977w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/16-2-286x300.png 286w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/16-2-238x249.png 238w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/16-2-768x805.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/16-2.png 1081w\" sizes=\"(max-width: 977px) 100vw, 977px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once added, the admin can view it under the policies tab. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1078\" height=\"496\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/17-2.png\" alt=\"17-2\" class=\"wp-image-392133\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/17-2.png 1078w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/17-2-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/17-2-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/17-2-768x353.png 768w\" sizes=\"(max-width: 1078px) 100vw, 1078px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Front End View<\/h4>\n\n\n\n<p>Once the RMA policy is assigned to the product, a new tab RMA Policy gets available along with the Description and Product Details tabs. <\/p>\n\n\n\n<p>From here, the customers can view return policy applicable on the product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1146\" height=\"1005\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/18-2.png\" alt=\"18-2\" class=\"wp-image-392140\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/18-2.png 1146w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/18-2-300x263.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/18-2-250x219.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/18-2-768x674.png 768w\" sizes=\"(max-width: 1146px) 100vw, 1146px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Front End Workflow<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the installation of the module, a new tab Dispute Manager gets available in the customers&#8217; account. From here, the customers can view a list of all the RMA requests they have raised.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1154\" height=\"625\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/19-2.png\" alt=\"19-2\" class=\"wp-image-392141\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/19-2.png 1154w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/19-2-300x162.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/19-2-250x135.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/19-2-768x416.png 768w\" sizes=\"(max-width: 1154px) 100vw, 1154px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After placing an order, the customers can place an RMA request when the status of an order changes to the configured status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1145\" height=\"1009\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/20-2.png\" alt=\"20-2\" class=\"wp-image-392148\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/20-2.png 1145w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/20-2-300x264.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/20-2-250x220.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/20-2-768x677.png 768w\" sizes=\"(max-width: 1145px) 100vw, 1145px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the status of order changes to the status selected by the admin for placing an RMA request, then a \u201cRETURN REQUEST\u201d button gets available on the order details page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1040\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/21-2-1040x1024.png\" alt=\"21-2\" class=\"wp-image-392159\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/21-2-1040x1024.png 1040w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/21-2-300x295.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/21-2-250x246.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/21-2-768x756.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/21-2.png 1138w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the button, a popup form appears on the page. In the form, the customer has to select return type, reason, pickup address, and specify the description. <\/p>\n\n\n\n<p>Also, a customer can choose to upload files in case he intends to show the condition of the product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1143\" height=\"627\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/22-1.png\" alt=\"22-1\" class=\"wp-image-392168\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/22-1.png 1143w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/22-1-300x165.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/22-1-250x137.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/22-1-768x421.png 768w\" sizes=\"(max-width: 1143px) 100vw, 1143px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>However, if the admin has disabled the product pickup, then the return address will display on the dispute request form.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1162\" height=\"632\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/23-2.png\" alt=\"23-2\" class=\"wp-image-392173\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/23-2.png 1162w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/23-2-300x163.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/23-2-250x136.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/23-2-768x418.png 768w\" sizes=\"(max-width: 1162px) 100vw, 1162px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On submitting the RMA request, an email is sent to the admin.<\/p>\n\n\n\n<p>Once the customer has submitted the return request, he gets redirected to the RMA details page. <\/p>\n\n\n\n<p>Further, on this page, the customer can view request information and the current state of the request. Also, a customer can communicate with the admin by sending messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"776\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/24-2-776x1024.png\" alt=\"24-2\" class=\"wp-image-392185\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/24-2-776x1024.png 776w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/24-2-227x300.png 227w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/24-2-189x249.png 189w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/24-2-768x1013.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/24-2.png 1144w\" sizes=\"(max-width: 776px) 100vw, 776px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On submitting the RMA request, an email containing the default RMA status and new RMA request message is sent to the customer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1143\" height=\"632\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/25-2.png\" alt=\"25-2\" class=\"wp-image-392191\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/25-2.png 1143w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/25-2-300x166.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/25-2-250x138.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/25-2-768x425.png 768w\" sizes=\"(max-width: 1143px) 100vw, 1143px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer can view all the RMA requests placed under the dispute manager tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1155\" height=\"624\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/26-2.png\" alt=\"26-2\" class=\"wp-image-392214\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/26-2.png 1155w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/26-2-300x162.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/26-2-250x135.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/26-2-768x415.png 768w\" sizes=\"(max-width: 1155px) 100vw, 1155px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Customers can also raise RMA request by clicking on the Add new request button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1173\" height=\"429\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/27-2.png\" alt=\"27-2\" class=\"wp-image-392220\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/27-2.png 1173w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/27-2-300x110.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/27-2-250x91.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/27-2-768x281.png 768w\" sizes=\"(max-width: 1173px) 100vw, 1173px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1175\" height=\"580\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/28-2.png\" alt=\"28-2\" class=\"wp-image-392222\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/28-2.png 1175w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/28-2-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/28-2-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/28-2-768x379.png 768w\" sizes=\"(max-width: 1175px) 100vw, 1175px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the details button, a dispute form opens on the page from where customers can raise RMA request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"924\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/29-2-924x1024.png\" alt=\"29-2\" class=\"wp-image-392223\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/29-2-924x1024.png 924w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/29-2-271x300.png 271w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/29-2-225x249.png 225w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/29-2-768x851.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/29-2.png 1179w\" sizes=\"(max-width: 924px) 100vw, 924px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Guest RMA<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the installation of the module, a new tab \u201cGuest RMA\u201d gets available under Your Account on the store.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1137\" height=\"657\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-159.png\" alt=\"image-159\" class=\"wp-image-392226\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-159.png 1137w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-159-300x173.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-159-250x144.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-159-768x444.png 768w\" sizes=\"(max-width: 1137px) 100vw, 1137px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Consequently, the guest users can raise the RMA requests once the order status changes to the status required for placing RMA requests.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1172\" height=\"476\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/30-2.png\" alt=\"30-2\" class=\"wp-image-392232\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/30-2.png 1172w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/30-2-300x122.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/30-2-250x102.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/30-2-768x312.png 768w\" sizes=\"(max-width: 1172px) 100vw, 1172px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1155\" height=\"386\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/65.png\" alt=\"65\" class=\"wp-image-392608\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/65.png 1155w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/65-300x100.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/65-250x84.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/65-768x257.png 768w\" sizes=\"(max-width: 1155px) 100vw, 1155px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Return Requests<\/h3>\n<\/div><\/div>\n\n\n\n<p>Admin can view all the RMA requests placed and RMA stats under the &#8220;Return Requests&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1197\" height=\"586\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/33-2.png\" alt=\"33-2\" class=\"wp-image-392237\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/33-2.png 1197w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/33-2-300x147.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/33-2-250x122.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/33-2-768x376.png 768w\" sizes=\"(max-width: 1197px) 100vw, 1197px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">RMA Requests<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"607\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/34-1-1200x607.png\" alt=\"34-1\" class=\"wp-image-392239\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/34-1-1200x607.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/34-1-300x152.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/34-1-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/34-1-768x388.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/34-1.png 1238w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under RMA Requests, the admin can view:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name of customers who have placed the RMA request.<\/li>\n\n\n\n<li>Return type.<\/li>\n\n\n\n<li>Current status of the request.<\/li>\n\n\n\n<li>Date on which the RMA request is placed.<\/li>\n<\/ul>\n\n\n\n<p>Admin can also create an RMA request for a customer&#8217;s order by clicking on the &#8220;Add new request&#8221; button.<\/p>\n\n\n\n<p>Accordingly, the admin needs to specify the reference of an order for which he wants to create an RMA request. Upon entering the order reference, product details, order date and price gets displayed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1079\" height=\"428\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/35-2.png\" alt=\"35-2\" class=\"wp-image-392243\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/35-2.png 1079w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/35-2-300x119.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/35-2-250x99.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/35-2-768x305.png 768w\" sizes=\"(max-width: 1079px) 100vw, 1079px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the admin clicks on the details button, the dispute request form opens on the page where the admin can select the required details and submit the return request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1147\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/36-2-1147x1024.png\" alt=\"36-2\" class=\"wp-image-392245\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/36-2-1147x1024.png 1147w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/36-2-300x268.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/36-2-250x223.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/36-2-768x685.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/36-2.png 1238w\" sizes=\"(max-width: 1147px) 100vw, 1147px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Return Request Process<\/h4>\n\n\n\n<p>The admin can see complete details of the request by clicking on the View button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"715\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49-715x1024.png\" alt=\"49\" class=\"wp-image-392509\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49-715x1024.png 715w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49-209x300.png 209w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49-174x249.png 174w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49-768x1100.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49-1073x1536.png 1073w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/49.png 1090w\" sizes=\"(max-width: 715px) 100vw, 715px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer receives an email notification when the admin sends a message. Also, the customer can view the message on the RMA Details page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1145\" height=\"926\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/38-2.png\" alt=\"38-2\" class=\"wp-image-392331\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/38-2.png 1145w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/38-2-300x243.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/38-2-250x202.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/38-2-768x621.png 768w\" sizes=\"(max-width: 1145px) 100vw, 1145px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can update the status of RMA under the Status tab of the RMA request page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"855\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/50-855x1024.png\" alt=\"50\" class=\"wp-image-392518\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/50-855x1024.png 855w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/50-250x300.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/50-208x249.png 208w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/50-768x920.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/50.png 1079w\" sizes=\"(max-width: 855px) 100vw, 855px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The RMA state gets changed according to the status&nbsp;added by the admin for the particular RMA state. <\/p>\n\n\n\n<p>The option to download return PDF gets available for both admin and customer once the status of RMA request has been updated to RMA Approved. <\/p>\n\n\n\n<p>Return request information can be seen in the PDF.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"805\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/51-805x1024.png\" alt=\"51\" class=\"wp-image-392522\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/51-805x1024.png 805w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/51-236x300.png 236w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/51-196x249.png 196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/51-768x977.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/51.png 1096w\" sizes=\"(max-width: 805px) 100vw, 805px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can view the message, updated RMA status, and updated RMA state on the RMA Details page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"878\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/52-878x1024.png\" alt=\"52\" class=\"wp-image-392536\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/52-878x1024.png 878w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/52-257x300.png 257w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/52-213x249.png 213w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/52-768x896.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/52.png 1146w\" sizes=\"(max-width: 878px) 100vw, 878px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the approval of RMA request, the product gets picked up on the date set by admin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"1022\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/53.png\" alt=\"53\" class=\"wp-image-392538\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/53.png 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/53-300x284.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/53-250x237.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/53-768x727.png 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"705\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54-705x1024.png\" alt=\"54\" class=\"wp-image-392539\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54-705x1024.png 705w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54-206x300.png 206w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54-171x249.png 171w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54-768x1116.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54-1057x1536.png 1057w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/54.png 1084w\" sizes=\"(max-width: 705px) 100vw, 705px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1028\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55-1028x1024.png\" alt=\"55\" class=\"wp-image-392543\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55-1028x1024.png 1028w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55-300x300.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55-250x249.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55-768x765.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55-120x120.png 120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/55.png 1146w\" sizes=\"(max-width: 1028px) 100vw, 1028px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Upon receiving the package, the admin can update the RMA status. The RMA state gets changed according to the status set by the admin for the particular RMA state.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"882\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/56-882x1024.png\" alt=\"56\" class=\"wp-image-392544\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/56-882x1024.png 882w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/56-258x300.png 258w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/56-214x249.png 214w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/56-768x892.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/56.png 1075w\" sizes=\"(max-width: 882px) 100vw, 882px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"887\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/57-887x1024.png\" alt=\"57\" class=\"wp-image-392545\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/57-887x1024.png 887w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/57-260x300.png 260w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/57-216x249.png 216w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/57-768x886.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/57.png 1085w\" sizes=\"(max-width: 887px) 100vw, 887px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<p>Once the admin has updated the RMA status then the customer can view the message, updated RMA status, and RMA state.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1104\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/58-1104x1024.png\" alt=\"58\" class=\"wp-image-392552\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/58-1104x1024.png 1104w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/58-300x278.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/58-250x232.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/58-768x713.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/58.png 1135w\" sizes=\"(max-width: 1104px) 100vw, 1104px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After receiving the package admin can verify the product and initiate the refund process.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"923\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/59-923x1024.png\" alt=\"59\" class=\"wp-image-392554\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/59-923x1024.png 923w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/59-270x300.png 270w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/59-224x249.png 224w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/59-768x852.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/59.png 1077w\" sizes=\"(max-width: 923px) 100vw, 923px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Admin can make the full or partial refund for the product and shipping amount. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"952\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/60-952x1024.png\" alt=\"60\" class=\"wp-image-392555\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/60-952x1024.png 952w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/60-279x300.png 279w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/60-231x249.png 231w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/60-768x826.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/60.png 1132w\" sizes=\"(max-width: 952px) 100vw, 952px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After processing the refund, the admin can now close the RMA request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"885\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/61-885x1024.png\" alt=\"61\" class=\"wp-image-392598\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/61-885x1024.png 885w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/61-259x300.png 259w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/61-215x249.png 215w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/61-768x889.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/61.png 1085w\" sizes=\"(max-width: 885px) 100vw, 885px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"668\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62-668x1024.png\" alt=\"62\" class=\"wp-image-392556\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62-668x1024.png 668w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62-196x300.png 196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62-162x249.png 162w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62-768x1177.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62-1002x1536.png 1002w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/62.png 1082w\" sizes=\"(max-width: 668px) 100vw, 668px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin or employee can view a full summary of the request under the Summary tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"880\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/63-880x1024.png\" alt=\"63\" class=\"wp-image-392558\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/63-880x1024.png 880w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/63-258x300.png 258w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/63-214x249.png 214w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/63-768x894.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/63.png 1087w\" sizes=\"(max-width: 880px) 100vw, 880px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Front End View<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"959\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/64-959x1024.png\" alt=\"64\" class=\"wp-image-392560\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/64-959x1024.png 959w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/64-281x300.png 281w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/64-233x249.png 233w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/64-768x820.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/64.png 1138w\" sizes=\"(max-width: 959px) 100vw, 959px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">RMA Stats<\/h3>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"783\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-165.png\" alt=\"image-165\" class=\"wp-image-392561\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-165.png 783w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-165-229x300.png 229w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-165-190x249.png 190w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-165-768x1004.png 768w\" sizes=\"(max-width: 783px) 100vw, 783px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>RMA Stats<\/strong><\/p>\n\n\n\n<p>Under RMA Stats, the admin can view requests placed for refund, replacement, and repairment in a day, month, or year.<\/p>\n\n\n\n<p><strong>Total RMA Status<\/strong><\/p>\n\n\n\n<p>Under Total RMA Status, the admin can view:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Total number of customers who have placed RMA requests on the store.<\/li>\n\n\n\n<li>Total number of refund, replacement, and repair requests placed.<\/li>\n<\/ul>\n\n\n\n<p><strong>Product Wise Status<\/strong><\/p>\n\n\n\n<p>Under Product Wise Status, the admin can view a list of products for which customers have raised RMA requests.<\/p>\n\n\n\n<p><strong>Customer Wise Status<\/strong><\/p>\n\n\n\n<p>Lastly, view total requests placed for refund, replacement, and repair by a particular customer.<\/p>\n\n\n\n<p>This was all about Prestashop RMA Module. I hope this document will help you in checking the functionality of the module in a better way. <\/p>\n\n\n\n<p>Also, do let us know about your views in the comments.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p>For any kind of technical assistance or query, please&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\">raise a ticket<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<a href=\"https:\/\/webkul.com\/prestashop-development\/\">Prestashop development services<\/a>&nbsp;and vast range of quality&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\">Prestashop addons<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Prestashop RMA (Return Merchandise Authorization) can help you manage your returns effortlessly. Provide hassle-free returns process on your store. The intuitive and responsive request creation form embedded on the store makes it extremely easy for the customers to raise the return request. Create flexible return policies that suit your needs and those of your <a href=\"https:\/\/webkul.com\/blog\/prestashop-rma\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":57,"featured_media":42008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[209,1581],"tags":[2065,2790,2791,2792,2793,2014,452],"class_list":["post-41975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-prestashop","category-rma","tag-prestashop","tag-prestashop-return","tag-prestashop-return-merchandise","tag-prestashop-return-merchandise-authorization","tag-refund-management","tag-return-merchandise-authorization","tag-rma"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Use Guide for Prestashop RMA<\/title>\n<meta name=\"description\" content=\"Prestashop RMA module provides a seamless process for customers to return their products to store and get a refund or replacement or repairment for the return made.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-rma\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Guide for Prestashop RMA\" \/>\n<meta property=\"og:description\" content=\"Prestashop RMA module provides a seamless process for customers to return their products to store and get a refund or replacement or repairment for the return made.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-rma\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" 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