{"id":39473,"date":"2016-01-15T11:43:12","date_gmt":"2016-01-15T11:43:12","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=39473"},"modified":"2026-05-05T06:21:54","modified_gmt":"2026-05-05T06:21:54","slug":"odoo-sms-twilio-gateway","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-sms-twilio-gateway\/","title":{"rendered":"User Guide for Odoo Twilio SMS Gateway"},"content":{"rendered":"\n<p class=\"has-very-light-gray-background-color has-background\"><strong>This User Guide only describes the workflow of Odoo Twilio SMS Gateway. Read the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/webkul.com\/blog\/odoo-sms-notification\/\" target=\"_blank\">User Guide for Odoo SMS Notification<\/a>&nbsp;to know the workflow of Base Module: Odoo SMS Gateway.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>INTRODUCTION<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/store.webkul.com\/Odoo-SMS-Twilio-Gateway.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Twilio SMS Gateway<\/strong><\/a> helps you send instant SMS from Odoo using secure Twilio integration, enabling fast and reliable communication for any business.<\/p>\n\n\n\n<p>It supports single and bulk SMS, automated event-based alerts, and reusable templates to simplify and standardize your messaging process.<\/p>\n\n\n\n<p>With delivery tracking, workflow automation, and user-level access control, Odoo Twilio SMS Gateway ensures smooth, consistent, and scalable SMS communication across your operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Prerequisites for using Odoo Twilio SMS Gateway<\/strong><\/h2>\n\n\n\n<p>Odoo Twilio SMS Gateway works in conjunction with the following module:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/store.webkul.com\/Odoo-SMS-Notification.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo SMS Notification<\/a><\/li>\n<\/ul>\n\n\n\n<p>You must install the above-mentioned module to use Odoo Twilio SMS Gateway.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>FEATURES<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Quick and secure Twilio SMS integration for seamless communication within Odoo.<\/li>\n\n\n\n<li>Supports sending both single SMS and bulk SMS to multiple recipients effortlessly.<\/li>\n\n\n\n<li>Enable\/disable SMS Feature on User Basis<\/li>\n\n\n\n<li>Create and Save SMS templates to use later while sending the SMS.<\/li>\n\n\n\n<li>Smart workflow-based reusable SMS templates to standardize and speed up message creation.<\/li>\n\n\n\n<li>Conditions Based SMS Templates such as; order confirmed, invoice validated, order placed, etc<\/li>\n\n\n\n<li>Automated SMS alerts triggered instantly by defined events in your Odoo workflow.<\/li>\n\n\n\n<li>User-level permissions for sending SMS to maintain control and security across your system.<\/li>\n\n\n\n<li>Real-time SMS delivery status tracking to monitor message progress and completion.<\/li>\n\n\n\n<li>Enable\/Disable checkboxes to Auto Delete the records<\/li>\n<\/ol>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Installation<\/h2>\n<\/div><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.<\/li>\n\n\n\n<li>Extract the file on your system after the download finishes. You will be able to see a folder named- \u2018<strong>twilio_gateway<\/strong>\u2019.<\/li>\n\n\n\n<li>Copy and paste this folder inside your Odoo Add-Ons path.<\/li>\n\n\n\n<li>Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.<\/li>\n\n\n\n<li>Then, open on Apps menu and click on \u2018<strong>Update Modules List<\/strong>\u2019.<\/li>\n\n\n\n<li>In the search bar, remove all the filters and search \u2018<strong>twilio_gateway<\/strong>\u2019.<\/li>\n\n\n\n<li>You will be able to see the module in the search result. Click on&nbsp;<strong>\u2018Activate\u2019<\/strong>&nbsp;to install it.<\/li>\n<\/ol>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Workflow<\/h2>\n<\/div><\/div>\n\n\n\n<p>1. <strong>First, set up your external Twilio account:<\/strong> <br>Log in to your Twilio console, complete the onboarding screens (i.e., selecting your channel as <strong>SMS<\/strong>).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account.webp\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"958\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account-1200x958.webp\" alt=\"set-up-twilio-account\" class=\"wp-image-537298\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account-1200x958.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account-300x239.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account-250x200.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account-768x613.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account-1536x1226.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/setup-twilio-account.webp 1867w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>2. Then, locate your unique <strong>Account SID<\/strong>, <strong>Auth Token<\/strong>, and configured <strong>Twilio Phone Number<\/strong> from the Account Dashboard to use in Odoo.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"934\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info-934x1024.webp\" alt=\"twilio-account-info\" class=\"wp-image-537300\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info-934x1024.webp 934w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info-273x300.webp 273w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info-227x249.webp 227w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info-768x842.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info-1400x1536.webp 1400w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/twilio-account-info.webp 1867w\" sizes=\"(max-width: 934px) 100vw, 934px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>3. Configuration of<\/strong> <strong>Odoo Twilio SMS Gateway<br><\/strong>Go to Settings \u2192 SMS, enable Install Twilio SMS Gateway, and click Configure SMS Gateway Account to begin setting up Odoo connection.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"441\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/install-twilio-sms-gateway-1.webp\" alt=\"install-twilio-sms-gateway\" class=\"wp-image-537394\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/install-twilio-sms-gateway-1.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/install-twilio-sms-gateway-1-300x118.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/install-twilio-sms-gateway-1-250x98.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/install-twilio-sms-gateway-1-768x302.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>4. Enter your Twilio Phone Number, Twilio Account Sid, and Twilio Auth. Token (from Step 1), and click Test Connection to confirm everything is working.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-gateway-configuration.webp\" alt=\"sms-gateway-configuration\" class=\"wp-image-537329\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-gateway-configuration.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-gateway-configuration-300x236.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-gateway-configuration-250x196.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-gateway-configuration-768x603.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>5. Navigate to <strong>Settings \u2192 Users &amp; Companies \u2192 Users<\/strong>, select the relevant user, and ensure the <strong>Enable SMS Feature<\/strong> checkbox is checked under Access Rights to grant them permission to send messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature.webp\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"859\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature-1200x859.webp\" alt=\"enable-sms-feature\" class=\"wp-image-537330\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature-1200x859.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature-300x215.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature-250x179.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature-768x550.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/enable-sms-feature.webp 1229w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>6. Navigate to <strong>SMS \u2192 Templates<\/strong> to create new reusable SMS content, set the <strong>Conditions<\/strong> and Odoo model it <strong>applies to<\/strong> (e.g., Sales Order) to define when the message is triggered.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/webkul.com\/blog\/odoo-sms-twilio-gateway\/sms-templates-2\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1120\" height=\"547\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-templates.webp\" alt=\"sms-templates\" class=\"wp-image-537331\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-templates.webp 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-templates-300x147.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-templates-250x122.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-templates-768x375.webp 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>7. Go to <strong>SMS \u2192 Send SMS<\/strong> or <strong>SMS Group<\/strong> to select recipients (Group, Multiple Members, or Individual), choose the Twilio gateway, select a <strong>Template<\/strong>, and click <strong>Send Now<\/strong> to dispatch the message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/webkul.com\/blog\/odoo-sms-twilio-gateway\/send-group-message\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"859\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message-1200x859.webp\" alt=\"send-group-messages\" class=\"wp-image-537335\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message-1200x859.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message-300x215.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message-250x179.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message-768x550.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message-1536x1100.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/send-group-message.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>8. Navigate to <strong>SMS \u2192 History<\/strong> (or <strong>Sent SMS<\/strong>) to review a complete list of all dispatched messages, including the time they were sent and their current delivery <strong>State<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history.webp\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"859\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history-1200x859.webp\" alt=\"sms-history\" class=\"wp-image-537338\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history-1200x859.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history-300x215.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history-250x179.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history-768x550.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history-1536x1100.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2016\/01\/sms-history.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h2 class=\"wp-block-heading index-title\">Need Help?<\/h2>\n<\/div><\/div>\n\n\n\n<p>Hope you find guide helpful! Please feel free to share your feedback in the comments below.<\/p>\n\n\n\n<p>If you still have any issues\/queries, please create a ticket at the <a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\">UV Desk<\/a>.<\/p>\n\n\n\n<p>I hope this helps. In case of any further queries, contact us at our <a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">support mail<\/a>.<\/p>\n\n\n\n<p>Thanks for paying attention!!<\/p>\n\n\n\n<p><strong>\ud83d\ude42<\/strong>&nbsp;<strong>\ud83d\ude0a<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This User Guide only describes the workflow of Odoo Twilio SMS Gateway. Read the&nbsp;User Guide for Odoo SMS Notification&nbsp;to know the workflow of Base Module: Odoo SMS Gateway. INTRODUCTION Odoo Twilio SMS Gateway helps you send instant SMS from Odoo using secure Twilio integration, enabling fast and reliable communication for any business. It supports single <a href=\"https:\/\/webkul.com\/blog\/odoo-sms-twilio-gateway\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":259,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2007],"tags":[6115,4704,6116],"class_list":["post-39473","post","type-post","status-publish","format-standard","hentry","category-odoo","tag-odoo-twilio-sms-gateway","tag-sms-gateway","tag-twilio-sms-gateway"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Odoo Twilio SMS Gateway | Integrate Twilio SMS Gateway<\/title>\n<meta name=\"description\" content=\"Odoo Twilio SMS Gateway integrates Twilio SMS Gateway in Odoo so that Odoo users can send SMS to their customers or suppliers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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