{"id":388490,"date":"2023-07-04T06:46:03","date_gmt":"2023-07-04T06:46:03","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=388490"},"modified":"2023-07-04T06:46:15","modified_gmt":"2023-07-04T06:46:15","slug":"user-manual-of-odoo-pos-live-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/user-manual-of-odoo-pos-live-chat\/","title":{"rendered":"User Manual of Odoo POS Live Chat"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>INTRODUCTION<\/strong><\/h2>\n\n\n\n<p><strong><em>Pass on information with Odoo POS Live Chat!<\/em><\/strong><\/p>\n\n\n\n<p>Its often noted that POS users need to communicate with each other for a reason or two. And for that, they either have to travel to the other counter or convey the message verbally. But, these methods either take the time or disturb other POS users and customers. Hence, you require an efficient and more convenient way.<\/p>\n\n\n\n<p>Therefore, we created Odoo POS Live Chat. This module enhances the functionality of POS by adding the live chat feature. Moreover, it allows the users to communicate internally without any issues. Further, this Odoo app supports emojis, pdfs, and image sharing.<\/p>\n\n\n\n<p>In addition, it&#8217;s easy to use and offers features like editing, deleting, downloading, reactions, etc.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FEATURES<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Odoo POS Live Chat permits users to communicate internally.<\/li>\n\n\n\n<li>The module offers features like images, emojis, and pdf files via chat.<\/li>\n\n\n\n<li>The sent messages can be edited, deleted, and downloaded.<\/li>\n\n\n\n<li>Access messages from the provided chat icon in the POS header.<\/li>\n\n\n\n<li>Add a new user in the chat from the \u2018New Message\u2019 option.<\/li>\n\n\n\n<li>Users can chat in real time with multiple POS users at once.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>INSTALLATION<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.<\/li>\n\n\n\n<li>Extract the file on your system after the download finishes. You will be able to see a folder named- <strong>\u2018pos_live_chat.\u2019<\/strong><\/li>\n\n\n\n<li>Copy and paste this folder inside your Odoo Add-Ons path.<\/li>\n\n\n\n<li>Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.<\/li>\n\n\n\n<li>Then, open the Apps menu and click on <strong>\u2018Update Modules List.\u2019<\/strong><\/li>\n\n\n\n<li>In the search bar, remove all the filters and search<strong> \u2018pos_live_chat.\u2019<\/strong><\/li>\n\n\n\n<li>You will be able to see the module in the search result. Click on \u2018<strong>Install<\/strong>\u2019 to install it.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WORKFLOW<\/strong><\/h2>\n\n\n\n<p>Moving on to the configuration of the Odoo POS Live Chat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CONFIGURATION<\/strong><\/h3>\n\n\n\n<p>1. After installation, the module doesn\u2019t need any further configuration. You can use the module as per your need. Also, in the POS session, you will see the chat icon in the POS header.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"612\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-1200x612.png\" alt=\"chat-option-in-odoo-pos-live-chat\" class=\"wp-image-389451\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-1200x612.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-1536x783.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>2. Once clicked, the chat icon will show all the users with whom you previously chatted. And the <strong>\u2018New Message\u2019<\/strong> option, you can chat with other pos users.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"612\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14-1200x612.png\" alt=\"new-message-in-odoo-pos-live-chat\" class=\"wp-image-389452\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14-1200x612.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14-1536x783.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-14.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>3. In addition, you can chat with multiple users at once in real time, as shown in the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"612\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15-1200x612.png\" alt=\"multiple-chats-in-odoo-pos-live-chat\" class=\"wp-image-389453\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15-1200x612.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15-1536x783.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-15.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>4. The clip icon in the chatter allows you to add images and GIFs to the chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"613\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16-1200x613.png\" alt=\"clip-icon-in-odoo-pos-live-chat\" class=\"wp-image-389454\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16-1200x613.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16-1536x784.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-16.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>5. Moreover, the <strong>\u2018Smiley\u2019<\/strong> icon allows you to add smileys in the chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"612\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17-1200x612.png\" alt=\"smiley-icon-in-odoo-pos-live-chat\" class=\"wp-image-389455\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17-1200x612.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17-1536x783.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-17.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>6. Delete or download the images or attached files from the available download and delete button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"612\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18-1200x612.png\" alt=\"attachment-delete-or-download-button\" class=\"wp-image-389456\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18-1200x612.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18-1536x783.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-18.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>7. Similarly, you can edit, delete, and react to a message in the chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"614\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19-1200x614.png\" alt=\"chat-reaction-delete-edit-icons\" class=\"wp-image-389457\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19-1200x614.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19-768x393.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19-1536x785.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-19.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>8. The edit message window will look like the one shown below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"613\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20-1200x613.png\" alt=\"editing-messages\" class=\"wp-image-389459\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20-1200x613.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20-300x153.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20-250x128.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20-768x392.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20-1536x784.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-20.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>OTHER ODOO POS MODULES<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/store.webkul.com\/odoo-pos-spare-parts.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo POS Spare Parts<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/store.webkul.com\/odoo-pos-pharmacy-management.html\" target=\"_blank\" rel=\"noreferrer noopener\">POS Pharmacy Management<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/store.webkul.com\/odoo-pos-combo-products.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo POS Combo Products<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/store.webkul.com\/odoo-pos-session-restriction.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo POS Session Restriction<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/store.webkul.com\/odoo-pos-invoice-print-without-download.html\" target=\"_blank\" rel=\"noreferrer noopener\">POS Invoice Print Without Download<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/store.webkul.com\/odoo-pos-product-image.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo POS Product Image<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NEED HELP?<\/strong><\/h2>\n\n\n\n<p>Hope you find the guide helpful! Please feel free to share your feedback in the comments below.<\/p>\n\n\n\n<p>If you still have any issues\/queries regarding the same, please raise a ticket at<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\"> https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/<\/a>.<\/p>\n\n\n\n<p>Also, please explore our <a href=\"https:\/\/webkul.com\/odoo-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo development services<\/a> &amp; an extensive range of quality <a href=\"https:\/\/store.webkul.com\/Odoo.html\" target=\"_blank\" rel=\"noreferrer noopener\">Odoo Apps<\/a><em>.<\/em><\/p>\n\n\n\n<p>For any doubt, contact us at <a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@webkul.com<\/a>.<\/p>\n\n\n\n<p>Thanks for paying attention!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION Pass on information with Odoo POS Live Chat! Its often noted that POS users need to communicate with each other for a reason or two. And for that, they either have to travel to the other counter or convey the message verbally. But, these methods either take the time or disturb other POS users <a href=\"https:\/\/webkul.com\/blog\/user-manual-of-odoo-pos-live-chat\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":383,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2007,2008],"tags":[377,14467,14468,14469,1267,13385,13605,12306,14095,5025,14466,1241,12275,5585,14465,4040,6332],"class_list":["post-388490","post","type-post","status-publish","format-standard","hentry","category-odoo","category-point-of-sale-odoo","tag-live-chat","tag-live-chat-in-odoo","tag-live-chat-in-odoo-pos","tag-live-chat-in-pos","tag-odoo","tag-odoo-admin","tag-odoo-app","tag-odoo-apps","tag-odoo-point-of-sale","tag-odoo-pos","tag-odoo-pos-live-chat","tag-point-of-sale","tag-point-of-sale-extension","tag-point-of-sale-system","tag-pos-live-chat","tag-pos-system","tag-pos-user"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Manual of Odoo POS Live Chat - Webkul Blog<\/title>\n<meta name=\"description\" content=\"Odoo POS Live Chat enables users to communicate and convey messages to each other more efficiently and quickly to save time and resources.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/user-manual-of-odoo-pos-live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Manual of Odoo POS Live Chat - Webkul Blog\" \/>\n<meta property=\"og:description\" content=\"Odoo POS Live Chat enables users to communicate and convey messages to each other more efficiently and quickly to save time and resources.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/user-manual-of-odoo-pos-live-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-04T06:46:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-04T06:46:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2023\/07\/image-13-1200x612.png\" \/>\n<meta name=\"author\" content=\"Mohd. 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