{"id":35431,"date":"2015-11-18T12:04:38","date_gmt":"2015-11-18T12:04:38","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=35431"},"modified":"2022-08-25T06:51:38","modified_gmt":"2022-08-25T06:51:38","slug":"odoo-website-product-question-answers","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/odoo-website-product-question-answers\/","title":{"rendered":"User Guide for Odoo Website Product Question &#038; Answers"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>INTRODUCTION<\/strong><\/h2>\n\n\n\n<p><strong><em>Solve customers\u2019 queries with Odoo Website Product Question &amp; Answers!<\/em><\/strong><\/p>\n\n\n\n<p>Most customers have queries or questions in the back of their minds while shopping for products online. And instant answers to these queries can satisfy their need and can increase revenue.<\/p>\n\n\n\n<p>But, how to answer these queries on your Odoo website?<\/p>\n\n\n\n<p>For such assistance, we have created Odoo Website Product Question &amp; Answers. This module allows users to post their product-related queries and get answers from the admin.<\/p>\n\n\n\n<p>Shortly replying to customer queries helps maintain a healthy relationship. Moreover, the module lets you manage questions and answers from the Odoo backend. And the admin has the authority to post the questions and answers in public or keep them private.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FEATURES<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Odoo Website Product Question &amp; Answers allows you to manage questions and answers easily and quickly.<\/li><li>Users can freely ask as many questions as they want.<\/li><li>Also, the admin can easily manage Q&amp;As and give responses to the users.<\/li><li>Admin can choose to publish answered questions on the product page for other customers&#8217; reference.<\/li><li>Also, the admin can choose to keep the answers private that only a particular user can view.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>INSTALLATION<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.<\/li><li>Extract the file on your system after the download finishes. You will be able to see a folder named- <strong>\u2018website_qa.\u2019<\/strong><\/li><li>Copy and paste this folder inside your Odoo Add-Ons path.<\/li><li>Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.<\/li><li>Then, open the Apps menu and click on <strong>\u2018Update Modules List.\u2019<\/strong><\/li><li>In the search bar, remove all the filters and search<strong> \u2018website_qa.\u2019<\/strong><\/li><li>You will be able to see the module in the search result. Click on \u2018<strong>Install<\/strong>\u2019 to install it.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WORKFLOW<\/strong><\/h2>\n\n\n\n<p>1. After installation, go to the website, open any product, locate the <strong>\u2018Ask a Question\u2019 <\/strong>section and write a question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111-1200x593.png\" alt=\"Asking-question-in-Odoo-Website-Product-Question-&amp;-Answers.\" class=\"wp-image-349442\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-111.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>2. Next, go to the Odoo backend, and locate <strong>\u2018Website&gt; Website Q&amp;A.\u2019<\/strong> This section has three sub-menus, namely:<\/p>\n\n\n\n<p><strong>New Question:<\/strong> This section will show the latest questions that the customer asks.<\/p>\n\n\n\n<p><strong>Pending Question: <\/strong>This will list all the questions that the admin has marked as pending.<\/p>\n\n\n\n<p><strong>All Question: <\/strong>This shows all the questions of every category.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112-1200x593.png\" alt=\"Viewing-Odoo-Website-Product-Question-&amp;-Answers-menu-in-backend.\" class=\"wp-image-349443\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-112.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>3. On the Odoo website, you can view the posted question that is not yet answered.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2-1200x593.png\" alt=\"Viewing-yet-to-answer-question-in-Odoo-Website-Product-Question-&amp;-Answers.\" class=\"wp-image-349450\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2.png 1918w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>4. In the Odoo backend, go to <strong>\u2018New Question,\u2019<\/strong> click the edit button and answer the question. Once done, choose the desired option as per the requirement:<\/p>\n\n\n\n<p><strong>Post and Publish:<\/strong> This option will the answer immediately on the website.<\/p>\n\n\n\n<p><strong>Set to Pending:<\/strong> This will save the answer and send it to the pending list.<\/p>\n\n\n\n<p><strong>Post Secret: <\/strong>The option allows the admin to answer the question to the specific user who asked the question.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3-1200x593.png\" alt=\"answering-question-and-choosing-posting-option-in-Odoo-Website-Product-Question-&amp;-Answers.\" class=\"wp-image-349451\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-3.png 1918w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>5. On choosing the <strong>\u2018Set to Pending\u2019<\/strong> option, the user can find the question in the <strong>\u2018Pending Question\u2019<\/strong> section, and from here as well, the admin can change the status to <strong>\u2018Post and Publish or Post Secret.\u2019<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4-1200x593.png\" alt=\"Choosing-publishing-option-from-pending-question-list.\" class=\"wp-image-349452\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-4.png 1918w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>6. On selecting the <strong>\u2018Post and Publish\u2019<\/strong> option, all customers can view the answer on the website. Also, the admin will have the alternative to publish or unpublish it from the website.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114-1200x593.png\" alt=\"Viewing-publish-answer-on-website.\" class=\"wp-image-349447\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-114.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>7. In the Odoo backend, go to the <strong>\u2018All Questions\u2019<\/strong> section to view all the questions and their status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115-1200x593.png\" alt=\"Viewing-all-questions-section.\" class=\"wp-image-349448\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115-1200x593.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115-768x380.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115-1536x759.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/08\/image-115.png 1600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>OTHER ODOO WEBSITE MODULES<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/store.webkul.com\/Odoo-Multi-Website-Blog-Extension.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Multi Website Blog Extension<\/strong><\/a><\/li><li><a href=\"https:\/\/store.webkul.com\/Odoo-Advance-Website-Product-Attachments.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Advance Website Product Attachments<\/strong><\/a><\/li><li><a href=\"https:\/\/store.webkul.com\/Odoo-Google-Custom-Search.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Google Custom Search<\/strong><\/a><\/li><li><a href=\"https:\/\/store.webkul.com\/Odoo-Website-Advertisement-Manager.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Website Advertisement Manager<\/strong><\/a><\/li><li><a href=\"https:\/\/store.webkul.com\/Odoo-Website-Product-Review-After-Purchase.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Website Product Review After Purchase<\/strong><\/a><\/li><li><a href=\"https:\/\/store.webkul.com\/Odoo-Website-Redefine-Multi-Images-Position.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Website Redefine Multi Images Position<\/strong><\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NEED HELP?<\/strong><\/h2>\n\n\n\n<p>Hope you find the guide helpful! Please feel free to share your feedback in the comments below.<\/p>\n\n\n\n<p>If you still have any issues\/queries regarding the module, please raise a ticket at<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <strong>https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/<\/strong><\/a>.<\/p>\n\n\n\n<p>Also, please explore our <a href=\"https:\/\/webkul.com\/odoo-development\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo development s<\/strong><\/a><strong><a href=\"https:\/\/webkul.com\/odoo-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">ervi<\/a><\/strong><a href=\"https:\/\/webkul.com\/odoo-development\/\"><strong>ces<\/strong><\/a> &amp; an extensive range of quality <a href=\"https:\/\/store.webkul.com\/Odoo.html\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Odoo Apps<\/strong><\/a><em>.<\/em><\/p>\n\n\n\n<p>For any doubt, contact us at <a href=\"mailto:support@webkul.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>support@webkul.com<\/strong><\/a>.<\/p>\n\n\n\n<p>Thanks for paying attention!!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INTRODUCTION Solve customers\u2019 queries with Odoo Website Product Question &amp; Answers! Most customers have queries or questions in the back of their minds while shopping for products online. And instant answers to these queries can satisfy their need and can increase revenue. But, how to answer these queries on your Odoo website? For such assistance, <a href=\"https:\/\/webkul.com\/blog\/odoo-website-product-question-answers\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":383,"featured_media":35483,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2030,2007],"tags":[1267,9272,2373,13027,13026,13028],"class_list":["post-35431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce","category-odoo","tag-odoo","tag-odoo-website","tag-odoo-website-product-question-answers","tag-product-qa-2","tag-product-qa","tag-question-answers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide for Odoo Website Product Question &amp; Answers<\/title>\n<meta name=\"description\" content=\"Odoo Website Product Question &amp; Answers allows you to take answer several product-related queries and post them either privately or publicly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/odoo-website-product-question-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Guide for Odoo Website Product Question &amp; Answers\" \/>\n<meta property=\"og:description\" content=\"Odoo Website Product Question &amp; Answers allows you to take answer several product-related queries and post them either privately or publicly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/odoo-website-product-question-answers\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-11-18T12:04:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-25T06:51:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/11\/Website-Product-QA-banner.png\" \/>\n\t<meta property=\"og:image:width\" content=\"825\" \/>\n\t<meta property=\"og:image:height\" content=\"260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohd. 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