{"id":344574,"date":"2022-07-19T11:58:49","date_gmt":"2022-07-19T11:58:49","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=344574"},"modified":"2026-01-19T09:21:02","modified_gmt":"2026-01-19T09:21:02","slug":"prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide\/","title":{"rendered":"PrestaShop WhatsApp Business Order Notifications | Sales Campaign {User Guide}"},"content":{"rendered":"\n<p><strong><a href=\"https:\/\/store.webkul.com\/prestashop-whatsapp-business-order-notifications-sales-campaign.html\">PrestaShop WhatsApp Business Order Notifications<\/a><\/strong>: <\/p>\n\n\n\n<p>Notify or alert your customers of time-sensitive information, such as Order confirmation, Order status update, and Tracking number added to an order, by sending them notifications on WhatsApp.<\/p>\n\n\n\n<p>In addition to it, you can create WhatsApp campaigns and send them to the customers.<\/p>\n\n\n\n<p><strong>Note: PrestaShop WhatsApp Business Order Notifications module is compatible with PrestaShop multi-store feature.<\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features of PrestaShop WhatsApp Business Order Notifications<\/h3>\n<\/div><\/div>\n\n\n\n<p>Let\u2019s look closer at WhatsApp Business Order Notifications module features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify customers about their order confirmation, order status, order\u2019s tracking number directly on WhatsApp.<\/li>\n\n\n\n<li>Select the order status to which the notification will be sent to the customers.<\/li>\n\n\n\n<li>Create message templates for each event (order confirm, order status update, cart abandoned, tracking number added to order and OTP) separately.<\/li>\n\n\n\n<li>Allow customers to add a WhatsApp number during registration to receive notifications.<\/li>\n\n\n\n<li>Verify the WhatsApp number during customer registration.<\/li>\n\n\n\n<li>Create campaigns for marketing purposes and send them to your customers on WhatsApp.<\/li>\n\n\n\n<li>Add category link to campaign.<\/li>\n\n\n\n<li>Delete the campaign from Meta on deleting from module&#8217;s end.<\/li>\n\n\n\n<li>View the list of customers who registered to receive the WhatsApp notification.<\/li>\n\n\n\n<li>Add interactive and more appealing buttons to your campaign messages. These buttons can be of 2 types:<br>&#8211; CTA<br>&#8211; Quick Reply<\/li>\n\n\n\n<li>Automate responses to customer queries.<\/li>\n\n\n\n<li>Access Message Statistics.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"521\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-1200x521.webp\" alt=\"click here to uplaod module\" class=\"wp-image-516196\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-1200x521.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-300x130.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-250x109.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-768x334.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module.webp 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1262\" height=\"530\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here.webp\" alt=\"upload module file\" class=\"wp-image-516198\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here.webp 1262w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-300x126.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-1200x504.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-250x105.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-768x323.webp 768w\" sizes=\"(max-width: 1262px) 100vw, 1262px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-1200x606.webp\" alt=\"configure module\" class=\"wp-image-516197\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Or, you can also configure the module from the module list page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"518\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-1200x518.webp\" alt=\"configure module\" class=\"wp-image-515993\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-1200x518.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-300x130.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-250x108.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-768x332.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In order to configure this module, you must have the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>App ID<\/li>\n\n\n\n<li>Phone Number ID<\/li>\n\n\n\n<li>Business Account ID<\/li>\n\n\n\n<li>Permanent Token<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"692\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-1200x692.webp\" alt=\"api credential\" class=\"wp-image-515994\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-1200x692.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-300x173.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-250x144.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-768x443.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials.webp 1272w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to get the required Ids?<\/h3>\n<\/div><\/div>\n\n\n\n<p>To get the API keys &amp; add new apps to the account, you need to create a developer account on&nbsp;<a href=\"https:\/\/developers.facebook.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-1200x606.webp\" alt=\"meta developer account login\" class=\"wp-image-516222\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After logging in to the account, got to \u201cMy Apps\u201d section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-1200x606.webp\" alt=\"click on my apps\" class=\"wp-image-516224\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the &#8220;Create App&#8221; button to create a new app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-1200x606.webp\" alt=\"create app\" class=\"wp-image-516228\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, enter the &#8220;App name&#8221; and &#8220;App contact email&#8221; to create an app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details.webp\" alt=\"app details\" class=\"wp-image-516313\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-768x388.webp 768w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After entering the app name and contact email to create the App, you need to select the user case of the app. <\/p>\n\n\n\n<p>Here, you have to select &#8220;Contact with customers through WhatsApp&#8221; and proceed to the next step.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"893\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-1200x893.webp\" alt=\"User case\" class=\"wp-image-516317\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-1200x893.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-300x223.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-250x186.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-768x572.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now in the next step, you need to select the business portfolio for which you&#8217;re creating the app, or you can create a new business profile for creating the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-1200x606.webp\" alt=\"business profile\" class=\"wp-image-516321\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Create a business portfolio:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-1200x606.webp\" alt=\"create buisness portfolio\" class=\"wp-image-516377\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting\/creating business portfolio, you can proceed to next step &#8220;Requirements&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-1200x606.webp\" alt=\"requirements\" class=\"wp-image-516322\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, you can overview the details of the app that you are going to create.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"840\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-1200x840.webp\" alt=\"app overview\" class=\"wp-image-516388\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-1200x840.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-300x210.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-250x175.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-768x538.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After verifying all the details and clicking the &#8220;Go to dashboard&#8221; button, you&#8217;ll be redirected to the App dashboard, and click on the WhatsApp tab available on the app dashboard page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"910\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-dashboard-1200x910.webp\" alt=\"app dashboard\" class=\"wp-image-516404\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-dashboard-1200x910.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-dashboard-300x227.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-dashboard-250x189.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-dashboard-768x582.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-dashboard.webp 1293w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>API Setup:<\/strong><\/h4>\n\n\n\n<p>First, click on the &#8220;Start using the API&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/api-setup-1200x606.webp\" alt=\"setup api\" class=\"wp-image-516506\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/api-setup-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/api-setup-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/api-setup-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/api-setup-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/api-setup.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After generating a temporary access token, send a test message on WhatsApp.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"975\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/step-one-setup-api-1200x975.webp\" alt=\"step 1- setup api\" class=\"wp-image-516518\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/step-one-setup-api-1200x975.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/step-one-setup-api-300x244.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/step-one-setup-api-250x203.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/step-one-setup-api-768x624.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/step-one-setup-api.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Moving forward to the next step, &#8220;Configure webhooks&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-webhooks-1200x606.webp\" alt=\"configure webhooks\" class=\"wp-image-516522\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-webhooks-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-webhooks-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-webhooks-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-webhooks-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-webhooks.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, enter the callback URL and verify token (which is already available in the module configuration under the &#8220;webhook&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-verify-token-1200x606.webp\" alt=\"verify token\" class=\"wp-image-516569\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-verify-token-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-verify-token-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-verify-token-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-verify-token-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-verify-token.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, select &#8220;WhatsApp Business Account&#8221; as product and  subscribe <strong>message_template_status_update<\/strong>&nbsp;and&nbsp;<strong>messages<\/strong>&nbsp;events in v24.0.<\/p>\n\n\n\n<p><strong>Note:<\/strong> API version gets updated from time to time. You can use the latest version.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1093\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-scaled.webp\" alt=\"subscribe webhooks\" class=\"wp-image-516579\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-scaled.webp 1093w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-128x300.webp 128w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-437x1024.webp 437w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-106x249.webp 106w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-768x1798.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-656x1536.webp 656w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/subscribe-webhooks-2-875x2048.webp 875w\" sizes=\"(max-width: 1093px) 100vw, 1093px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><br>To go live, you will need to add a phone number.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-phone-number-to-1200x606.webp\" alt=\"add-phone-number\" class=\"wp-image-516715\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-phone-number-to-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-phone-number-to-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-phone-number-to-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-phone-number-to-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-phone-number-to.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Add Phone Number:<\/h4>\n\n\n\n<p>After clicking on the &#8220;Add phone number&#8221; button, a pop-up will be displayed to the user to enter the business name, category, and description.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-business-name-1200x606.webp\" alt=\"add business name\" class=\"wp-image-516731\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-business-name-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-business-name-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-business-name-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-business-name-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-business-name.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, you have to enter your phone number and verify it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-number-1200x606.webp\" alt=\"add number\" class=\"wp-image-516732\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-number-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-number-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-number-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-number-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-number.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After verifying the mobile number, you have to click on the &#8220;<strong>WhatsApp Manager<\/strong>&#8221; link available in the &#8220;<strong>Add a phone number<\/strong>&#8221; step.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-whatsapp-manager-1200x606.webp\" alt=\"WhatsApp manager\" class=\"wp-image-516766\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-whatsapp-manager-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-whatsapp-manager-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-whatsapp-manager-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-whatsapp-manager-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-whatsapp-manager.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Then you&#8217;ll be redirected to the <strong>WhatsApp Manager dashboard<\/strong>, and you need to click on the &#8220;<strong>Phone number<\/strong>&#8221; option available in the &#8220;<strong>Account Tools<\/strong>&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"746\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/phone-number-1-1200x746.webp\" alt=\"phone number\" class=\"wp-image-516767\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/phone-number-1-1200x746.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/phone-number-1-300x187.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/phone-number-1-250x155.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/phone-number-1-768x478.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/phone-number-1.webp 1293w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, check whether the phone number status is displayed as &#8220;<strong>Connected<\/strong>&#8220;.<\/p>\n\n\n\n<p>Please note: It may take some time to change the phone number status from &#8220;Pending&#8221; to &#8220;Connected&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/status-connected-1200x606.webp\" alt=\"status connected\" class=\"wp-image-516774\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/status-connected-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/status-connected-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/status-connected-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/status-connected-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/status-connected.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, go back to the &#8220;App dashboard&#8221; for adding the payment method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-payment-1200x606.webp\" alt=\"payment method\" class=\"wp-image-516777\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-payment-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-payment-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-payment-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-payment-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-payment.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the edit button to add the payment method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"927\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/edit-business-1200x927.webp\" alt=\"edit button\" class=\"wp-image-516778\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/edit-business-1200x927.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/edit-business-300x232.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/edit-business-250x193.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/edit-business-768x594.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/edit-business.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, click on the &#8220;Update Payment Method&#8221; option and enter the required details to add the payment option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/update-payment-method-1200x606.webp\" alt=\"update payment method\" class=\"wp-image-516786\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/update-payment-method-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/update-payment-method-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/update-payment-method-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/update-payment-method-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/update-payment-method.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, a pop-up will be displayed to add a debit\/credit card for adding the payment method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-debit-credit-card-1200x606.webp\" alt=\"add credit card or debit card details\" class=\"wp-image-516792\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-debit-credit-card-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-debit-credit-card-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-debit-credit-card-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-debit-credit-card-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-debit-credit-card.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Generate Permanent Token<\/h3>\n<\/div><\/div>\n\n\n\n<p>Firstly, go to <a href=\"https:\/\/business.facebook.com\/latest\/settings\" target=\"_blank\" rel=\"noreferrer noopener\">Business Settings<\/a> and select the account with which your app is associated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722954742.png\" alt=\"select business account\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Users, click on &#8216;System users&#8217;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-1200x606.webp\" alt=\"select system\" class=\"wp-image-516857\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, click on the &#8216;Add&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-system-user-1200x606.webp\" alt=\"Add user\" class=\"wp-image-516864\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-system-user-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-system-user-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-system-user-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-system-user-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-system-user.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the &#8216;Add&#8217; button, a pop-up appears on the page where you need to specify the system user name, select &#8216;Admin&#8217; as the system user role, and click on the &#8216;Create system user&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-1200x606.webp\" alt=\"Enter system user name and select role\" class=\"wp-image-516862\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After creating\/selecting the system user, you have to click on the &#8220;Assign assets&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-1200x606.webp\" alt=\"assign assets\" class=\"wp-image-516866\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin has to search for and select the app that you have created and give full control to the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-1200x606.webp\" alt=\"give control\" class=\"wp-image-516870\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the &#8216;<strong>Generate token<\/strong>&#8216; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-1200x606.webp\" alt=\"generate token\" class=\"wp-image-516880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the button, a popup appears on the page where you need to select an app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-1200x606.webp\" alt=\"select app\" class=\"wp-image-516882\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting app, choose &#8216;Never&#8217; for token expiration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-1200x606.webp\" alt=\"token expiry\" class=\"wp-image-516884\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Select <strong>whatsapp_business_messaging, whatsapp_business_management<\/strong> permission under the \u201c<strong>Select permissions<\/strong>\u201d list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-1200x606.webp\" alt=\"assign permission\" class=\"wp-image-516886\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting the permissions, click on &#8216;Generate token&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-1200x606.webp\" alt=\"generate token\" class=\"wp-image-516888\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, copy your permanent token and configure your module.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-1200x606.webp\" alt=\"token generated\" class=\"wp-image-516895\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The module adds three new tabs in the back office. Those are:<\/p>\n\n\n\n<p><strong>1)<\/strong> Configuration<br><strong>2)<\/strong> Campaign<br><strong>3)<\/strong> Customers<br><strong>4)<\/strong> Message Analytics<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"514\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-1200x514.webp\" alt=\"new tabs added\" class=\"wp-image-518066\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-1200x514.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-300x129.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-250x107.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-768x329.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Let&#8217;s understand each of them one by one. Starting with,<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Tab 1: Configuration<\/strong><\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">API:<\/h4>\n\n\n\n<p>You need to enter the details like your Phone Number ID, Business Account ID, and Permanent Token to use this module. <\/p>\n\n\n\n<p>Without these details, you will not be able to proceed further for module configuration process.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"692\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-1200x692.webp\" alt=\"api credential\" class=\"wp-image-515994\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-1200x692.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-300x173.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-250x144.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-768x443.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials.webp 1272w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>General:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"665\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/general-1-1200x665.webp\" alt=\"General configuration\" class=\"wp-image-516058\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/general-1-1200x665.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/general-1-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/general-1-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/general-1-768x425.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/general-1.webp 1293w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ask WhatsApp number on registration page: <\/strong>Enable this option for asking the customer to enter the WhatsApp number while registration.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp number is required:<\/strong> Enable if you want to WhatsApp number field must be required during registration.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp number verification:<\/strong> Enable, WhatsApp number must be verified during the customer registration.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"771\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-771x1024.webp\" alt=\"send otp\n\" class=\"wp-image-516070\" style=\"width:771px;height:auto\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-771x1024.webp 771w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-226x300.webp 226w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-187x249.webp 187w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-768x1020.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-1156x1536.webp 1156w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify.webp 1293w\" sizes=\"(max-width: 771px) 100vw, 771px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"736\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-736x1024.webp\" alt=\"verify whatsapp number\" class=\"wp-image-516071\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-736x1024.webp 736w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-216x300.webp 216w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-179x249.webp 179w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-768x1068.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-1105x1536.webp 1105w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1.webp 1293w\" sizes=\"(max-width: 736px) 100vw, 736px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delete campaign template from Meta:<\/strong> Enable if you want to delete the campaign template from Meta&#8217;s end on deleting from the module&#8217;s end.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Templates:<\/h4>\n\n\n\n<p>You can send notifications to customers on the following 5 events:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order Confirmation<\/li>\n\n\n\n<li>Order Status Update<\/li>\n\n\n\n<li>Tracking Number <\/li>\n\n\n\n<li>Abandoned Cart<\/li>\n\n\n\n<li>OTP<\/li>\n<\/ul>\n\n\n\n<p>For sending the notifications, you must define its template. So here, you can set template for each event separately.<\/p>\n\n\n\n<p>Also, note that message templates will require approval from WhatsApp before being sent out to customers.<\/p>\n\n\n\n<p><strong>Note:<\/strong> The template will be rejected by the Meta team if template content does not comply with the <a href=\"https:\/\/faq.whatsapp.com\/933578044281252\/?helpref=hc_fnav&amp;locale=en_US\">WhatsApp Business Messaging and Commerce policies<\/a>.<\/p>\n\n\n\n<p>In this case, you can review the rejection reason and send it for review again after updating the template contents.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Order Confirmation<\/span>:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1293\" height=\"1328\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-confirmation.webp\" alt=\"template order confirmation\" class=\"wp-image-515999\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-confirmation.webp 1293w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-confirmation-292x300.webp 292w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-confirmation-997x1024.webp 997w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-confirmation-242x249.webp 242w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-confirmation-768x789.webp 768w\" sizes=\"(max-width: 1293px) 100vw, 1293px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>View on WhatsApp:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-confirmation.webp\" alt=\"order confirmation\" class=\"wp-image-518104\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-confirmation.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-confirmation-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-confirmation-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-confirmation-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Order Status Update<\/span>:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1293\" height=\"1342\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-status-update.webp\" alt=\"template order status update\" class=\"wp-image-516001\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-status-update.webp 1293w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-status-update-289x300.webp 289w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-status-update-987x1024.webp 987w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-status-update-240x249.webp 240w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-order-status-update-768x797.webp 768w\" sizes=\"(max-width: 1293px) 100vw, 1293px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-status-update.webp\" alt=\"order status update\" class=\"wp-image-518105\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-status-update.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-status-update-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-status-update-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/order-status-update-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Tracking Number<\/span>:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1293\" height=\"1330\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-tracking-number.webp\" alt=\"template tracking nymber\" class=\"wp-image-516002\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-tracking-number.webp 1293w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-tracking-number-292x300.webp 292w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-tracking-number-996x1024.webp 996w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-tracking-number-242x249.webp 242w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-tracking-number-768x790.webp 768w\" sizes=\"(max-width: 1293px) 100vw, 1293px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/tracking-number.webp\" alt=\"tracking number\" class=\"wp-image-518106\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/tracking-number.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/tracking-number-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/tracking-number-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/tracking-number-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Abandoned Cart<\/span>:<\/strong><\/h4>\n\n\n\n<p>The admin can set the WhatsApp message template to send to the customers when their cart is abandoned.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"994\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-abandond-cart-994x1024.webp\" alt=\"Abandoned Cart\" class=\"wp-image-516082\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-abandond-cart-994x1024.webp 994w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-abandond-cart-291x300.webp 291w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-abandond-cart-242x249.webp 242w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-abandond-cart-768x791.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/template-abandond-cart.webp 1293w\" sizes=\"(max-width: 994px) 100vw, 994px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> A cart will be considered abandoned when a customer adds products to their cart and doesn&#8217;t purchase within 24 hours.<\/p>\n\n\n\n<p>Also, the module will send the WhatsApp notification till 3 days when the customer&#8217;s cart is abandoned.<\/p>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart.webp\" alt=\"abandoned cart\" class=\"wp-image-518107\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">OTP<\/span>:<\/strong><\/h4>\n\n\n\n<p>Here you will need to set the template of the OTP message which will be sent to the customer for WhatsApp number verification when he\/she opts to receive the messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1285\" height=\"910\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-otp.webp\" alt=\"template otp\" class=\"wp-image-516004\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-otp.webp 1285w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-otp-300x212.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-otp-1200x850.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-otp-250x177.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/templates-otp-768x544.webp 768w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp.webp\" alt=\"OTP\" class=\"wp-image-518108\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Notifications:<\/strong><\/h4>\n\n\n\n<p>This tab lets the admin decide whether to send notifications to the user or not. You can configure it event-wise. <\/p>\n\n\n\n<p>You can also select the order status for which the module sends WhatsApp notifications to the users.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1292\" height=\"956\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/notification.webp\" alt=\"Notifictaions\" class=\"wp-image-516005\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/notification.webp 1292w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/notification-300x222.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/notification-1200x888.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/notification-250x185.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/notification-768x568.webp 768w\" sizes=\"(max-width: 1292px) 100vw, 1292px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Webhook:<\/h4>\n\n\n\n<p>By configuring this you can automate response to customer queries and also when you send campaign to customer there response will be replied by Webhook to proceed further.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"699\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/webhook-1200x699.webp\" alt=\"webhook\" class=\"wp-image-516006\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/webhook-1200x699.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/webhook-300x175.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/webhook-250x146.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/webhook-768x447.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/webhook.webp 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<p>Customer sends you any random message on WhatsApp. Say &#8220;Hi&#8221;. Now, after receiving &#8220;Hi&#8221; from customer, an automatic response will be generated and sent to the customer.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3.png\" alt=\"8-3\" class=\"wp-image-345611\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Add Campaigns<\/h3>\n<\/div><\/div>\n\n\n\n<p>You can create campaigns for marketing purposes and send them to your customers on WhatsApp.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1238\" height=\"508\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list.webp\" alt=\"campaign list\" class=\"wp-image-516008\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list.webp 1238w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-300x123.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-1200x492.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-250x103.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-768x315.webp 768w\" sizes=\"(max-width: 1238px) 100vw, 1238px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>While creating Campaigns, you can set &#8220;Header Type&#8221; to either:<\/p>\n\n\n\n<p>1) Text<br>2) Image<\/p>\n\n\n\n<p>Furthermore, you can include interactive and more appealing buttons to your campaign messages. These buttons can be of 2 types:<\/p>\n\n\n\n<p>\u2013 <strong>CTA<\/strong> <strong>(Call To Action)<\/strong>: <br>a) Call <br>b) Visit Website<\/p>\n\n\n\n<p>\u2013 <strong>Quick reply<\/strong><\/p>\n\n\n\n<p><strong>Note:<\/strong> In case of campaign template rejection, you can review the reason on the Facebook developer account and take appropriate action as suggested by the Facebook team and send it again for review.<\/p>\n\n\n\n<p>We are going to create few campaigns and see how do they look.<\/p>\n\n\n\n<p><strong>Campaign 1: <\/strong><\/p>\n\n\n\n<p>Campaign Name: Abandoned Cart Demo<br>Header Type: Text<br>Show Buttons: Enabled<br>Button Type: Call to Action<br>Button Action Type: Call<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1098\" height=\"1257\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-second.webp\" alt=\"abandoned cart first\" class=\"wp-image-516037\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-second.webp 1098w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-second-262x300.webp 262w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-second-894x1024.webp 894w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-second-218x249.webp 218w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-second-768x879.webp 768w\" sizes=\"(max-width: 1098px) 100vw, 1098px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1098\" height=\"931\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-first-2.webp\" alt=\"abandoned cart demo campaign\" class=\"wp-image-516038\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-first-2.webp 1098w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-first-2-300x254.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-first-2-250x212.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/abandoned-cart-demo-first-2-768x651.webp 768w\" sizes=\"(max-width: 1098px) 100vw, 1098px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp Look:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1.webp\" alt=\"abandonded cart campaign\" class=\"wp-image-518109\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Campaign 2: <\/strong><br>Campaign Name: Monsoon Offer Demo<br>Header Type: Image<br>Show Buttons: Enabled<br>Button Type: Call to Action<br>Button Action Type: Visit Website<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1083\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-second-1083x1024.webp\" alt=\"mansoon offer 1\" class=\"wp-image-516041\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-second-1083x1024.webp 1083w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-second-300x284.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-second-250x236.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-second-768x726.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-second.webp 1238w\" sizes=\"(max-width: 1083px) 100vw, 1083px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1238\" height=\"1035\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-first-1.webp\" alt=\"mansoon offer 2\" class=\"wp-image-516042\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-first-1.webp 1238w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-first-1-300x251.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-first-1-1200x1003.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-first-1-250x209.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/mansoon-offer-first-1-768x642.webp 768w\" sizes=\"(max-width: 1238px) 100vw, 1238px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>View on WhatsApp:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1.webp\" alt=\"mansoon offer campaign\" class=\"wp-image-518110\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Campaign 3: <\/strong><br>Campaign Name: Summer Offer Demo<br>Header Type: Image<br>Show Buttons: Enabled<br>Button Type: Quick Reply<br>Button Action Type: Visit Website<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"984\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-second-984x1024.webp\" alt=\"summer-offer-one\" class=\"wp-image-516048\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-second-984x1024.webp 984w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-second-288x300.webp 288w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-second-239x249.webp 239w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-second-768x799.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-second.webp 1238w\" sizes=\"(max-width: 984px) 100vw, 984px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1238\" height=\"1137\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-first-2.webp\" alt=\"summer-offer-two\" class=\"wp-image-516049\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-first-2.webp 1238w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-first-2-300x276.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-first-2-1115x1024.webp 1115w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-first-2-250x230.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/summer-offer-first-2-768x705.webp 768w\" sizes=\"(max-width: 1238px) 100vw, 1238px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp Look:<\/strong> On clicking &#8220;View Offer&#8221;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3.png\" alt=\"13-3\" class=\"wp-image-345615\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>On &#8220;<strong>Explore Categories<\/strong>&#8221; click.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4.png\" alt=\"14-4\" class=\"wp-image-345616\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Clicking &#8220;<strong>Visit Store<\/strong>&#8220;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3.png\" alt=\"15-3\" class=\"wp-image-345617\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customers<\/h3>\n<\/div><\/div>\n\n\n\n<p>The admin can view the list of customers who have registered to receive the WhatsApp notification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"525\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-1200x525.webp\" alt=\"lsit of customers\" class=\"wp-image-516128\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-1200x525.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-300x131.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-250x109.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-768x336.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the &#8220;Add new&#8221; button, the admin can add the customer&#8217;s WhatsApp number to receive the WhatsApp notification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"721\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-1200x721.webp\" alt=\"add customers\" class=\"wp-image-516130\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-1200x721.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-300x180.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-250x150.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-768x462.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers.webp 1236w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Message Analytics<\/h3>\n<\/div><\/div>\n\n\n\n<p>You can track vital metrics, such as how many messages you have sent, delivered, and can filter data by date and view the information on a Half-hourly, Daily, or Monthly basis.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1122\" height=\"550\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15.png\" alt=\"15\" class=\"wp-image-344599\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15.png 1122w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-300x147.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-768x376.png 768w\" sizes=\"(max-width: 1122px) 100vw, 1122px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer End<\/h3>\n<\/div><\/div>\n\n\n\n<p>The module will add a tab named \u2018WhatsApp Notification\u2019 in the customer account area.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area.webp\" alt=\"customer account area\" class=\"wp-image-516209\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-768x388.webp 768w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can opt in to receive WhatsApp notifications from here.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1233\" height=\"474\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number.webp\" alt=\"enter mobile number\" class=\"wp-image-516210\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number.webp 1233w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-300x115.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-1200x461.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-250x96.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-768x295.webp 768w\" sizes=\"(max-width: 1233px) 100vw, 1233px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1247\" height=\"506\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp.webp\" alt=\"verify mobile number\" class=\"wp-image-516211\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp.webp 1247w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-300x122.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-1200x487.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-250x101.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-768x312.webp 768w\" sizes=\"(max-width: 1247px) 100vw, 1247px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p id=\"block-9ae4f785-2e62-4594-9bd5-19caf93bdd5e\">This was all about the WhatsApp Business Order Notifications | Sales Campaign Module. I hope this document will help you in checking the functionality of the module in a better way.<\/p>\n\n\n\n<p id=\"block-9ae4f785-2e62-4594-9bd5-19caf93bdd5e\">Also, do let us know about your views in the comments.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p id=\"block-ebfed827-f0ef-4881-b2e7-8ba970f4afbc\">For any kind of technical assistance or query, please raise a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<strong><a href=\"https:\/\/webkul.com\/prestashop-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">PrestaShop development services<\/a><\/strong>&nbsp;&amp; vast range of featureful&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\"><strong>PrestaShop Addons<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PrestaShop WhatsApp Business Order Notifications: Notify or alert your customers of time-sensitive information, such as Order confirmation, Order status update, and Tracking number added to an order, by sending them notifications on WhatsApp. In addition to it, you can create WhatsApp campaigns and send them to the customers. Note: PrestaShop WhatsApp Business Order Notifications module <a href=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":197,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-344574","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PrestaShop WhatsApp Business Order Notifications<\/title>\n<meta name=\"description\" content=\"This user guide illustrates the functioning of the PrestaShop WhatsApp Business Order Notifications module &amp; sales campaign.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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