{"id":344574,"date":"2022-07-19T11:58:49","date_gmt":"2022-07-19T11:58:49","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=344574"},"modified":"2026-09-30T12:05:16","modified_gmt":"2026-09-30T12:05:16","slug":"prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide\/","title":{"rendered":"PrestaShop WhatsApp Business Order Notifications | Sales Campaign {User Guide}"},"content":{"rendered":"\n<p><strong><a href=\"https:\/\/store.webkul.com\/prestashop-whatsapp-business-order-notifications-sales-campaign.html\">PrestaShop WhatsApp Business Order Notifications<\/a><\/strong>: <\/p>\n\n\n\n<p>Notify or alert your customers of time-sensitive information, such as Order confirmation, Order status update, and Tracking number added to an order, by sending them notifications on WhatsApp.<\/p>\n\n\n\n<p>In addition to it, you can create WhatsApp campaigns and send them to the customers.<\/p>\n\n\n\n<p><strong>Note: PrestaShop WhatsApp Business Order Notifications module is compatible with PrestaShop multi-store feature.<\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features of PrestaShop WhatsApp Business Order Notifications<\/h3>\n<\/div><\/div>\n\n\n\n<p>Let\u2019s look closer at WhatsApp Business Order Notifications module features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify customers about their order confirmation, order status, order\u2019s tracking number directly on WhatsApp.<\/li>\n\n\n\n<li>Select the order status to which the notification will be sent to the customers.<\/li>\n\n\n\n<li>Create message templates for each event (order confirm, order status update, cart abandoned, tracking number added to order and OTP) separately.<\/li>\n\n\n\n<li>Integrate module with AI like Anthropic (Claude), OpenAI, and Google Gemini to improve WhatsApp text message templates.<\/li>\n\n\n\n<li>Allow the admin to receive WhatsApp alert when receiving a new order.<\/li>\n\n\n\n<li>Allow customers to add a WhatsApp number during registration to receive notifications.<\/li>\n\n\n\n<li>Verify the WhatsApp number during customer registration.<\/li>\n\n\n\n<li>Create campaigns for marketing purposes and send them to your customers on WhatsApp.<\/li>\n\n\n\n<li>Add category link to campaign.<\/li>\n\n\n\n<li>Delete the campaign from Meta on deleting from module&#8217;s end.<\/li>\n\n\n\n<li>View the list of customers who registered to receive the WhatsApp notification.<\/li>\n\n\n\n<li>Add interactive and more appealing buttons to your campaign messages. These buttons can be of 2 types:<br>&#8211; CTA<br>&#8211; Quick Reply<\/li>\n\n\n\n<li>Automate responses to customer queries.<\/li>\n\n\n\n<li>Access Message Statistics.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Installation<\/h3>\n<\/div><\/div>\n\n\n\n<p>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"521\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-1200x521.webp\" alt=\"click here to uplaod module\" class=\"wp-image-516196\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-1200x521.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-300x130.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-250x109.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-768x334.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module.webp 1284w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1262\" height=\"530\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here.webp\" alt=\"upload module file\" class=\"wp-image-516198\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here.webp 1262w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-300x126.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-1200x504.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-250x105.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/upload-the-module-here-768x323.webp 768w\" sizes=\"(max-width: 1262px) 100vw, 1262px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-1200x606.webp\" alt=\"configure module\" class=\"wp-image-516197\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/configure-module.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Or, you can also configure the module from the module list page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"518\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-1200x518.webp\" alt=\"configure module\" class=\"wp-image-515993\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-1200x518.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-300x130.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-250x108.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module-768x332.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-configure-the-module.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In order to configure this module, you must have the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>App ID<\/li>\n\n\n\n<li>Phone Number ID<\/li>\n\n\n\n<li>Business Account ID<\/li>\n\n\n\n<li>Permanent Token<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"692\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-1200x692.webp\" alt=\"api credential\" class=\"wp-image-515994\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-1200x692.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-300x173.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-250x144.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials-768x443.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/credentials.webp 1272w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to get the required Ids?<\/h3>\n<\/div><\/div>\n\n\n\n<p>To get the API keys &amp; add new apps to the account, you need to create a developer account on&nbsp;<a href=\"https:\/\/developers.facebook.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-1200x606.webp\" alt=\"meta developer account login\" class=\"wp-image-516222\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/meta-developer-account-login.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After logging in to the account, go to \u201cMy Apps\u201d section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-1200x606.webp\" alt=\"click on my apps\" class=\"wp-image-516224\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-on-my-apps.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the &#8220;Create App&#8221; button to create a new app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-1200x606.webp\" alt=\"create app\" class=\"wp-image-516228\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-app.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, enter the &#8220;App name&#8221; and &#8220;App contact email&#8221; to create an app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details.webp\" alt=\"app details\" class=\"wp-image-516313\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-details-768x388.webp 768w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After entering the app name and contact email to create the App, you need to select the user case of the app. <\/p>\n\n\n\n<p>Here, you have to select &#8220;Contact with customers through WhatsApp&#8221; and proceed to the next step.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"893\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-1200x893.webp\" alt=\"User case\" class=\"wp-image-516317\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-1200x893.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-300x223.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-250x186.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases-768x572.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/use-cases.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now in the next step, you need to select the business portfolio for which you&#8217;re creating the app, or you can create a new business profile for creating the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-1200x606.webp\" alt=\"business profile\" class=\"wp-image-516321\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/business-profile.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Create a business portfolio:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-1200x606.webp\" alt=\"create buisness portfolio\" class=\"wp-image-516377\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/create-business-portfolio.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting\/creating business portfolio, you can proceed to next step &#8220;Requirements&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-1200x606.webp\" alt=\"requirements\" class=\"wp-image-516322\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/requirements.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, you can overview the details of the app that you are going to create.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"840\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-1200x840.webp\" alt=\"app overview\" class=\"wp-image-516388\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-1200x840.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-300x210.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-250x175.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview-768x538.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/app-overview.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After verifying all the details and clicking the &#8220;Go to dashboard&#8221; button, you&#8217;ll be redirected to the App dashboard, and click on the &#8220;Use Cases&#8221; tab and then click on the &#8220;Configure&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/user-case-1200x574.webp\" alt=\"use case\" class=\"wp-image-559466\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/user-case-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/user-case-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/user-case-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/user-case-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/user-case.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the configure button, the user will be redirected to the App&#8217;s overview page, and then the user has to click on the &#8220;Step 1. Try it out&#8221; option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1177\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/stepone-1177x1024.webp\" alt=\"Step 1. Try it out\" class=\"wp-image-559469\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/stepone-1177x1024.webp 1177w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/stepone-300x261.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/stepone-250x218.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/stepone-768x668.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/stepone.webp 1296w\" sizes=\"(max-width: 1177px) 100vw, 1177px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 1. Try it out<\/strong>:<\/h4>\n\n\n\n<p>Now, the user can generate the access token, enter the recipient WhatsApp number to send a test message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"902\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/claim-whatsapp-test-number-902x1024.webp\" alt=\"generate access token\" class=\"wp-image-559472\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/claim-whatsapp-test-number-902x1024.webp 902w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/claim-whatsapp-test-number-264x300.webp 264w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/claim-whatsapp-test-number-219x249.webp 219w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/claim-whatsapp-test-number-768x872.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/claim-whatsapp-test-number.webp 1296w\" sizes=\"(max-width: 902px) 100vw, 902px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 2. Production setup<\/strong><\/h4>\n\n\n\n<p>After clicking on the &#8220;Continue&#8221; button, the user will be redirected to Step 2. Production setup page, where the user has to enter the Callback URL and Verify token which is already available on the  <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1100\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/steptwo-1100x1024.webp\" alt=\"step 2\" class=\"wp-image-559474\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/steptwo-1100x1024.webp 1100w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/steptwo-300x279.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/steptwo-250x233.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/steptwo-768x715.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/steptwo.webp 1296w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, after verifying the callback URL and token, you have to select &#8220;WhatsApp Business Account&#8221; as product and subscribe <strong>message_template_status_update<\/strong>\u00a0and\u00a0<strong>messages<\/strong>\u00a0events in v24.0.<\/p>\n\n\n\n<p><strong>Note:<\/strong> API version gets updated from time to time. You can use the latest version.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"2337\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields.webp\" alt=\"subscribe fields\" class=\"wp-image-559584\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields-166x300.webp 166w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields-567x1024.webp 567w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields-138x249.webp 138w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields-768x1387.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields-850x1536.webp 850w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/subscribe-fields-1134x2048.webp 1134w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, after subscribing to the fields, the admin has to register the WhatsApp phone number.<\/p>\n\n\n\n<p>The admin can either choose their already verified WhatsApp number or can add a new WhatsApp number by clicking on &#8220;Add new number&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"997\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verified-whatsapp-number-1200x997.webp\" alt=\"whatsapp number\" class=\"wp-image-559536\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verified-whatsapp-number-1200x997.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verified-whatsapp-number-300x249.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verified-whatsapp-number-250x208.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verified-whatsapp-number-768x638.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verified-whatsapp-number.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Add a new WhatsApp Number:<\/strong><\/h4>\n\n\n\n<p>A new popup will appear when a user clicks on &#8220;Add new number&#8221; and the user has to enter their Business name, Business website, and Country.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-profile-1200x574.webp\" alt=\"Businedd Information\" class=\"wp-image-559540\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-profile-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-profile-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-profile-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-profile-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-profile.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After filling in the business information, the user has to create a WhatsApp Business Profile by entering the Business display name, Time zone, Business category, and Business description.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/wa-business-profile-1200x574.webp\" alt=\"wa business profile\" class=\"wp-image-559544\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/wa-business-profile-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/wa-business-profile-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/wa-business-profile-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/wa-business-profile-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/wa-business-profile.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now enter a new WhatsApp number and choose the verification method.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-wa-number-1200x574.webp\" alt=\"whatsapp method\" class=\"wp-image-559547\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-wa-number-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-wa-number-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-wa-number-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-wa-number-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-wa-number.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Enter the verification code sent to your entered number.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verify-wa-number-1200x574.webp\" alt=\"verify number\" class=\"wp-image-559548\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verify-wa-number-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verify-wa-number-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verify-wa-number-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verify-wa-number-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/verify-wa-number.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Add Payment Method:<\/strong><\/h4>\n\n\n\n<p>After verifying the WhatsApp number, the admin has to add the payment method to complete the billing process by clicking on &#8220;Add payment method&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"882\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-method-1200x882.webp\" alt=\"Payment method\" class=\"wp-image-559550\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-method-1200x882.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-method-300x221.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-method-250x184.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-method-768x565.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-method.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A new popup will appear on the screen to select the country, currency and time zone.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-info-1200x574.webp\" alt=\"choose country\" class=\"wp-image-559552\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-info-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-info-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-info-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-info-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/add-payment-info.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>In the next step, the user has to choose from the available payment options and add the credentials to complete the payment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"574\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/payment-method-1200x574.webp\" alt=\"payment method\" class=\"wp-image-559554\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/payment-method-1200x574.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/payment-method-300x144.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/payment-method-250x120.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/payment-method-768x367.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/payment-method.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After completing the payment, the admin has to generate the permanent token and enter the recipient WhatsApp number to send the message with your registered WhatsApp number.<\/p>\n\n\n\n<p>You can go through this link for WhatsApp pricing: https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/pricing <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"830\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token-830x1024.webp\" alt=\"perm\" class=\"wp-image-559556\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token-830x1024.webp 830w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token-243x300.webp 243w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token-202x249.webp 202w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token-768x947.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token-1246x1536.webp 1246w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/permanent-token.webp 1296w\" sizes=\"(max-width: 830px) 100vw, 830px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After sending the message to the recipient, click on the &#8220;Get started&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"716\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/get-started-1200x716.webp\" alt=\"get started\" class=\"wp-image-559581\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/get-started-1200x716.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/get-started-300x179.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/get-started-250x149.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/get-started-768x458.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/get-started.webp 1296w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Step 3. Business verification<\/strong><\/h4>\n\n\n\n<p>Now, the user has to verify their business by uploading the required documents like Business License, Tax Registration Certificate, etc.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"892\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-verification-892x1024.webp\" alt=\"business verifictaion\" class=\"wp-image-559582\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-verification-892x1024.webp 892w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-verification-261x300.webp 261w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-verification-217x249.webp 217w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-verification-768x882.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/business-verification.webp 1296w\" sizes=\"(max-width: 892px) 100vw, 892px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once you enter all your business information and documents, your business verification will be approved and you have to click on the &#8220;Continue&#8221; button.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Generate Permanent Token<\/h3>\n<\/div><\/div>\n\n\n\n<p>Firstly, go to <a href=\"https:\/\/business.facebook.com\/latest\/settings\" target=\"_blank\" rel=\"noreferrer noopener\">Business Settings<\/a> and select the account with which your app is associated.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1722954742.png\" alt=\"select business account\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Users, click on &#8216;System users&#8217;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-1200x606.webp\" alt=\"select system\" class=\"wp-image-516857\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, click on the &#8216;Add&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser-1200x606.webp\" alt=\"Add user\" class=\"wp-image-559402\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser-300x151.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser-1536x775.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/systemuser.webp 1765w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the &#8216;Add&#8217; button, a pop-up appears on the page where you need to specify the system user name, select &#8216;Admin&#8217; as the system user role, and click on the &#8216;Create system user&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-1200x606.webp\" alt=\"Enter system user name and select role\" class=\"wp-image-516862\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/system-user-and-role.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After creating\/selecting the system user, you have to click on the &#8220;Assign assets&#8221; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-1200x606.webp\" alt=\"assign assets\" class=\"wp-image-516866\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-assign-assets.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, the admin has to search for and select the app that you have created and give full control to the app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-1200x606.webp\" alt=\"give control\" class=\"wp-image-516870\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-assign-app-1.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Click on the &#8216;<strong>Generate token<\/strong>&#8216; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-1200x606.webp\" alt=\"generate token\" class=\"wp-image-516880\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/generate-token-1.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the button, a popup appears on the page where you need to select an app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-1200x606.webp\" alt=\"select app\" class=\"wp-image-516882\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/select-app-1.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting app, choose &#8216;Never&#8217; for token expiration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-1200x606.webp\" alt=\"token expiry\" class=\"wp-image-516884\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-expiry.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Select <strong>whatsapp_business_messaging, whatsapp_business_management<\/strong> permission under the \u201c<strong>Select permissions<\/strong>\u201d list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-1200x606.webp\" alt=\"assign permission\" class=\"wp-image-516886\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/assign-permission.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After selecting the permissions, click on &#8216;Generate token&#8217; button.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-1200x606.webp\" alt=\"generate token\" class=\"wp-image-516888\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/next-693bed512c59e.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, copy your permanent token and configure your module.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"606\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-1200x606.webp\" alt=\"token generated\" class=\"wp-image-516895\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135-768x388.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/token-generated-693bee8164135.webp 1294w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The module adds three new tabs in the back office. Those are:<\/p>\n\n\n\n<p><strong>1)<\/strong> Configuration<br><strong>2)<\/strong> Campaign<br><strong>3)<\/strong> Customers<br><strong>4)<\/strong> Message Analytics<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"514\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-1200x514.webp\" alt=\"new tabs added\" class=\"wp-image-518066\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-1200x514.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-300x129.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-250x107.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs-768x329.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/new-tabs.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Let&#8217;s understand each of them one by one. Starting with,<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">API:<\/h4>\n\n\n\n<p>You need to enter credentials like your Phone Number ID, Business Account ID, and Permanent Token to use this module.<\/p>\n\n\n\n<p>Without these details, you will not be able to proceed further for module configuration process.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"608\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/api-configuration-1200x608.webp\" alt=\"api configuration\" class=\"wp-image-559274\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/api-configuration-1200x608.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/api-configuration-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/api-configuration-250x127.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/api-configuration-768x389.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/api-configuration.webp 1244w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>General:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"504\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/general-configuration-1200x504.webp\" alt=\"General configuration\" class=\"wp-image-559275\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/general-configuration-1200x504.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/general-configuration-300x126.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/general-configuration-250x105.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/general-configuration-768x323.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/general-configuration.webp 1230w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ask WhatsApp number on registration page: <\/strong>Enable this option for asking the customer to enter the WhatsApp number while registration.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp number is required:<\/strong> Enable this if you want to WhatsApp number field must be required during registration.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp number verification:<\/strong> Enable, WhatsApp number must be verified during the customer registration.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"771\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-771x1024.webp\" alt=\"send otp\n\" class=\"wp-image-516070\" style=\"width:771px;height:auto\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-771x1024.webp 771w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-226x300.webp 226w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-187x249.webp 187w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-768x1020.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-1156x1536.webp 1156w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify.webp 1293w\" sizes=\"(max-width: 771px) 100vw, 771px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"736\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-736x1024.webp\" alt=\"verify whatsapp number\" class=\"wp-image-516071\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-736x1024.webp 736w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-216x300.webp 216w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-179x249.webp 179w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-768x1068.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1-1105x1536.webp 1105w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/registration-1.webp 1293w\" sizes=\"(max-width: 736px) 100vw, 736px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delete campaign template from Meta:<\/strong> Enable if you want to delete the campaign template from Meta&#8217;s end on deleting from the module&#8217;s end.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Templates:<\/h4>\n\n\n\n<p>You can send notifications to customers on the following 5 events:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order Confirmation<\/li>\n\n\n\n<li>Order Status Update<\/li>\n\n\n\n<li>Tracking Number <\/li>\n\n\n\n<li>Abandoned Cart<\/li>\n\n\n\n<li>OTP<\/li>\n\n\n\n<li>New order alert<\/li>\n<\/ul>\n\n\n\n<p>For sending the notifications, you must define a template. So here, you can set a template for each event separately.<\/p>\n\n\n\n<p>Also, note that message templates will require approval from WhatsApp before being sent out to customers.<\/p>\n\n\n\n<p><strong>Note:<\/strong> The template will be rejected by the Meta team if a template content does not comply with the <a href=\"https:\/\/faq.whatsapp.com\/933578044281252\/?helpref=hc_fnav&amp;locale=en_US\">WhatsApp Business Messaging and Commerce policies<\/a>.<\/p>\n\n\n\n<p>In this case, you can review the rejection reason and send it for review again after updating the template content.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Order Confirmation<\/span>:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2009\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-scaled.webp\" alt=\"template order confirmation\" class=\"wp-image-559277\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-scaled.webp 2009w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-235x300.webp 235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-804x1024.webp 804w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-195x249.webp 195w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-768x978.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-1206x1536.webp 1206w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-confirmation-1608x2048.webp 1608w\" sizes=\"(max-width: 2009px) 100vw, 2009px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Improve this text: <\/h4>\n\n\n\n<p>The admin can use this feature to improve the text message template that will be sent to customers. The admin can use this feature for the following  reasons:<\/p>\n\n\n\n<p><strong>a) Generate new text:<\/strong> The admin has to select the provider, model, and instructions to generate new text for their purpose.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"923\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-1200x923.webp\" alt=\"generate \" class=\"wp-image-559295\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-1200x923.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-300x231.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-250x192.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-768x590.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-1536x1181.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-generate-new-text-2048x1575.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>b) Improve this text:<\/strong> The admin can also use the AI to improve the already created text message template by adding some extra instructions for getting the desired AI text template result.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-1200x1024.webp\" alt=\"improve this text\" class=\"wp-image-559296\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-1200x1024.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-300x256.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-250x213.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-768x655.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-1536x1310.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/improve-this-text-2048x1746.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>c) Translate to other languages:<\/strong> The admin can use this option to translate the generated\/drafted text message template to any other language.<\/p>\n\n\n\n<p>For this, the admin has to choose the AI and its model and the languages to which he wants to translate the text message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"793\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-1200x793.webp\" alt=\"translate to other languages\" class=\"wp-image-559298\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-1200x793.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-300x198.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-250x165.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-768x508.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-1536x1016.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/translate-to-other-language-2048x1354.webp 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>View on WhatsApp:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1688\" height=\"932\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view.webp\" alt=\"order confirmation\" class=\"wp-image-559342\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view.webp 1688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view-1200x663.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view-768x424.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-confirmation-mobile-view-1536x848.webp 1536w\" sizes=\"(max-width: 1688px) 100vw, 1688px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Order Status Update<\/span>:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2008\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-scaled.webp\" alt=\"template order status update\" class=\"wp-image-559278\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-scaled.webp 2008w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-235x300.webp 235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-803x1024.webp 803w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-195x249.webp 195w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-768x979.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-1205x1536.webp 1205w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-order-status-update-1607x2048.webp 1607w\" sizes=\"(max-width: 2008px) 100vw, 2008px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1688\" height=\"932\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view.webp\" alt=\"order status update\" class=\"wp-image-559343\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view.webp 1688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view-1200x663.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view-768x424.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-status-update-mobile-view-1536x848.webp 1536w\" sizes=\"(max-width: 1688px) 100vw, 1688px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Tracking Number<\/span>:<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2004\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-scaled.webp\" alt=\"template tracking number\" class=\"wp-image-559279\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-scaled.webp 2004w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-235x300.webp 235w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-802x1024.webp 802w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-195x249.webp 195w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-768x981.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-1203x1536.webp 1203w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-tracking-number-1603x2048.webp 1603w\" sizes=\"(max-width: 2004px) 100vw, 2004px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1688\" height=\"932\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view.webp\" alt=\"tracking number\" class=\"wp-image-559344\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view.webp 1688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view-1200x663.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view-768x424.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/order-tracking-number-mobile-view-1536x848.webp 1536w\" sizes=\"(max-width: 1688px) 100vw, 1688px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">Abandoned Cart<\/span>:<\/strong><\/h4>\n\n\n\n<p>The admin can set the WhatsApp message template to send to the customers when their cart is abandoned.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"804\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-804x1024.webp\" alt=\"Abandoned Cart\" class=\"wp-image-559280\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-804x1024.webp 804w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-236x300.webp 236w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-196x249.webp 196w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-768x978.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-1206x1536.webp 1206w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-1609x2048.webp 1609w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-abandoned-cart-scaled.webp 2011w\" sizes=\"(max-width: 804px) 100vw, 804px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> A cart will be considered abandoned when a customer adds products to their cart and doesn&#8217;t purchase within 24 hours.<\/p>\n\n\n\n<p>Also, the module will send the WhatsApp notification till 3 days when the customer&#8217;s cart is abandoned.<\/p>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1688\" height=\"932\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view.webp\" alt=\"abandoned cart\" class=\"wp-image-559345\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view.webp 1688w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view-1200x663.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view-768x424.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/cart-abandoned-mobile-view-1536x848.webp 1536w\" sizes=\"(max-width: 1688px) 100vw, 1688px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">OTP<\/span>:<\/strong><\/h4>\n\n\n\n<p>Here you will need to set the template of the OTP message which will be sent to the customer for WhatsApp number verification when he\/she opts to receive the messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2294\" height=\"1758\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp.webp\" alt=\"template otp\" class=\"wp-image-559281\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp.webp 2294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp-300x230.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp-1200x920.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp-250x192.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp-768x589.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp-1536x1177.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-otp-2048x1569.webp 2048w\" sizes=\"(max-width: 2294px) 100vw, 2294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp.webp\" alt=\"OTP\" class=\"wp-image-518108\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/otp-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>New order alert:<\/strong><\/p>\n\n\n\n<p>The admin can set the WhatsApp message template to receive on the configured WhatsApp number when any customer places a new order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"783\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-783x1024.webp\" alt=\"new order alert\" class=\"wp-image-559284\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-783x1024.webp 783w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-230x300.webp 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-190x249.webp 190w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-768x1004.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-1175x1536.webp 1175w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-1567x2048.webp 1567w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/template-new-order-alert-scaled.webp 1958w\" sizes=\"(max-width: 783px) 100vw, 783px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp View:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"663\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view-1200x663.webp\" alt=\"New order alert\" class=\"wp-image-559347\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view-1200x663.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view-768x424.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view-1536x848.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/new-order-alert-mobile-view.webp 1688w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Notifications:<\/strong><\/h4>\n\n\n\n<p>This tab lets the admin decide whether to send notifications to the user or not. You can configure it event-wise. <\/p>\n\n\n\n<p>You can also select the order status for which the module sends WhatsApp notifications to the users.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1964\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-scaled.webp\" alt=\"Notifications\" class=\"wp-image-559387\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-scaled.webp 1964w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-230x300.webp 230w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-786x1024.webp 786w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-191x249.webp 191w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-768x1001.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-1178x1536.webp 1178w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/notification-1-1571x2048.webp 1571w\" sizes=\"(max-width: 1964px) 100vw, 1964px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Webhook:<\/h4>\n\n\n\n<p>By configuring this you can automate response to customer queries and also when you send campaign to customer there response will be replied by Webhook to proceed further.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"525\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/webhook-1200x525.webp\" alt=\"webhook\" class=\"wp-image-559283\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/webhook-1200x525.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/webhook-300x131.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/webhook-250x109.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/webhook-768x336.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/webhook.webp 1232w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Example:<\/strong><\/p>\n\n\n\n<p>Customer sends you any random message on WhatsApp. Say &#8220;Hi&#8221;. Now, after receiving &#8220;Hi&#8221; from customer, an automatic response will be generated and sent to the customer.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3.png\" alt=\"8-3\" class=\"wp-image-345611\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/8-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">AI assistant:<\/h4>\n\n\n\n<p>The admin can integrate the module with AI like Anthropic (Claude), OpenAI, and Google Gemini, and choose their preferred models to improve the WhatsApp text message templates sent to the customers. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"949\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-949x1024.webp\" alt=\"AI assistant:\" class=\"wp-image-559292\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-949x1024.webp 949w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-278x300.webp 278w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-231x249.webp 231w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-768x828.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-1424x1536.webp 1424w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/ai-assistant-1899x2048.webp 1899w\" sizes=\"(max-width: 949px) 100vw, 949px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Add Campaigns<\/h3>\n<\/div><\/div>\n\n\n\n<p>You can create campaigns for marketing purposes and send them to your customers on WhatsApp.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1238\" height=\"508\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list.webp\" alt=\"campaign list\" class=\"wp-image-516008\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list.webp 1238w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-300x123.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-1200x492.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-250x103.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-list-768x315.webp 768w\" sizes=\"(max-width: 1238px) 100vw, 1238px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>While creating Campaigns, you can set &#8220;Header Type&#8221; to either:<\/p>\n\n\n\n<p>1) Text<br>2) Image<\/p>\n\n\n\n<p>Furthermore, you can include interactive and more appealing buttons to your campaign messages. These buttons can be of 2 types:<\/p>\n\n\n\n<p>\u2013 <strong>CTA<\/strong> <strong>(Call To Action)<\/strong>: <br>a) Call <br>b) Visit Website<\/p>\n\n\n\n<p>\u2013 <strong>Quick reply<\/strong><\/p>\n\n\n\n<p><strong>Note:<\/strong> In case of campaign template rejection, you can review the reason on the Facebook developer account and take appropriate action as suggested by the Facebook team and send it again for review.<\/p>\n\n\n\n<p>We are going to create few campaigns and see how do they look.<\/p>\n\n\n\n<p><strong>Campaign 1: <\/strong><\/p>\n\n\n\n<p>Campaign Name: Abandoned Cart Demo<br>Header Type: Text<br>Show Buttons: Enabled<br>Button Type: Call to Action<br>Button Action Type: Call<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1226\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-scaled.webp\" alt=\"abandoned cart\" class=\"wp-image-559286\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-scaled.webp 1226w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-144x300.webp 144w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-491x1024.webp 491w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-119x249.webp 119w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-768x1603.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-736x1536.webp 736w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/abandoned-cart-campaign-981x2048.webp 981w\" sizes=\"(max-width: 1226px) 100vw, 1226px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp Look:<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1.webp\" alt=\"abandonded cart campaign\" class=\"wp-image-518109\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p><strong>Campaign 2: <\/strong><br>Campaign Name: Monsoon Offer<br>Header Type: Image<br>Show Buttons: Enabled<br>Button Type: Call to Action<br>Button Action Type: Visit Website<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1298\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-scaled.webp\" alt=\"mansoon offer\" class=\"wp-image-559287\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-scaled.webp 1298w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-152x300.webp 152w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-519x1024.webp 519w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-126x249.webp 126w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-768x1515.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-779x1536.webp 779w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/mansoon-offer-campaign-1038x2048.webp 1038w\" sizes=\"(max-width: 1298px) 100vw, 1298px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>View on WhatsApp:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"442\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1.webp\" alt=\"mansoon offer campaign\" class=\"wp-image-518110\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1.webp 800w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1-300x166.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1-250x138.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/campaign-1-1-768x424.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>Campaign 3: <\/strong><br>Campaign Name: Summer Offer<br>Header Type: Image<br>Show Buttons: Enabled<br>Button Type: Quick Reply<br>Button Action Type: Visit Website<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1169\" height=\"2560\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-scaled.webp\" alt=\"summer-offer-one\" class=\"wp-image-559288\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-scaled.webp 1169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-137x300.webp 137w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-467x1024.webp 467w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-114x249.webp 114w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-768x1682.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-701x1536.webp 701w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2026\/09\/summer-offer-campaign-935x2048.webp 935w\" sizes=\"(max-width: 1169px) 100vw, 1169px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p><strong>WhatsApp Look:<\/strong> On clicking &#8220;View Offer&#8221;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3.png\" alt=\"13-3\" class=\"wp-image-345615\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/13-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>On &#8220;<strong>Explore Categories<\/strong>&#8221; click.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4.png\" alt=\"14-4\" class=\"wp-image-345616\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/14-4-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Clicking &#8220;<strong>Visit Store<\/strong>&#8220;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3.png\" alt=\"15-3\" class=\"wp-image-345617\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3-250x196.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-3-768x603.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customers<\/h3>\n<\/div><\/div>\n\n\n\n<p>The admin can view the list of customers who have registered to receive the WhatsApp notification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"525\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-1200x525.webp\" alt=\"lsit of customers\" class=\"wp-image-516128\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-1200x525.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-300x131.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-250x109.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers-768x336.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/list-of-customers.webp 1290w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on the &#8220;Add new&#8221; button, the admin can add the customer&#8217;s WhatsApp number to receive the WhatsApp notification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"721\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-1200x721.webp\" alt=\"add customers\" class=\"wp-image-516130\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-1200x721.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-300x180.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-250x150.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers-768x462.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/add-customers.webp 1236w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Message Analytics<\/h3>\n<\/div><\/div>\n\n\n\n<p>You can track vital metrics, such as how many messages you have sent, delivered, and can filter data by date and view the information on a Half-hourly, Daily, or Monthly basis.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1122\" height=\"550\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15.png\" alt=\"15\" class=\"wp-image-344599\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15.png 1122w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-300x147.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-250x123.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/07\/15-768x376.png 768w\" sizes=\"(max-width: 1122px) 100vw, 1122px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Customer End<\/h3>\n<\/div><\/div>\n\n\n\n<p>The module will add a tab named \u2018WhatsApp Notification\u2019 in the customer account area.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1294\" height=\"654\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area.webp\" alt=\"customer account area\" class=\"wp-image-516209\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area.webp 1294w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-300x152.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-1200x606.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-250x126.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/customer-account-area-768x388.webp 768w\" sizes=\"(max-width: 1294px) 100vw, 1294px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The customer can opt in to receive WhatsApp notifications from here.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1233\" height=\"474\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number.webp\" alt=\"enter mobile number\" class=\"wp-image-516210\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number.webp 1233w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-300x115.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-1200x461.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-250x96.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/enter-mobile-number-768x295.webp 768w\" sizes=\"(max-width: 1233px) 100vw, 1233px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1247\" height=\"506\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp.webp\" alt=\"verify mobile number\" class=\"wp-image-516211\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp.webp 1247w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-300x122.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-1200x487.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-250x101.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2025\/12\/verify-otp-768x312.webp 768w\" sizes=\"(max-width: 1247px) 100vw, 1247px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p id=\"block-9ae4f785-2e62-4594-9bd5-19caf93bdd5e\">This was all about the WhatsApp Business Order Notifications | Sales Campaign Module. I hope this document will help you in checking the functionality of the module in a better way.<\/p>\n\n\n\n<p id=\"block-9ae4f785-2e62-4594-9bd5-19caf93bdd5e\">Also, do let us know about your views in the comments.<\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Support<\/h3>\n<\/div><\/div>\n\n\n\n<p id=\"block-ebfed827-f0ef-4881-b2e7-8ba970f4afbc\">For any kind of technical assistance or query, please raise a ticket at&nbsp;<a href=\"http:\/\/webkul.uvdesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/webkul.uvdesk.com<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<strong><a href=\"https:\/\/webkul.com\/prestashop-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">PrestaShop development services<\/a><\/strong>&nbsp;&amp; vast range of featureful&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\"><strong>PrestaShop Addons<\/strong><\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PrestaShop WhatsApp Business Order Notifications: Notify or alert your customers of time-sensitive information, such as Order confirmation, Order status update, and Tracking number added to an order, by sending them notifications on WhatsApp. In addition to it, you can create WhatsApp campaigns and send them to the customers. Note: PrestaShop WhatsApp Business Order Notifications module <a href=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":197,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-344574","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PrestaShop WhatsApp Business Order Notifications<\/title>\n<meta name=\"description\" content=\"This user guide illustrates the functioning of the PrestaShop WhatsApp Business Order Notifications module &amp; sales campaign.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PrestaShop WhatsApp Business Order Notifications\" \/>\n<meta property=\"og:description\" content=\"This user guide illustrates the functioning of the PrestaShop WhatsApp Business Order Notifications module &amp; sales campaign.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-whatsapp-business-order-notifications-sales-campaign-user-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-19T11:58:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-30T12:05:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2025\/12\/click-here-to-upload-module-1200x521.webp\" \/>\n<meta name=\"author\" content=\"Prerna Arora\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Prerna Arora\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"26 minutes\" \/>\n<script type=\"application\/ld+json\" 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