{"id":34219,"date":"2015-10-28T07:45:08","date_gmt":"2015-10-28T07:45:08","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=34219"},"modified":"2026-02-20T12:46:24","modified_gmt":"2026-02-20T12:46:24","slug":"prestashop-order-exchangecancellation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/prestashop-order-exchangecancellation\/","title":{"rendered":"User Guide of Prestashop Order Exchange\/Cancellation"},"content":{"rendered":"\n<p><strong><a href=\"https:\/\/store.webkul.com\/Prestashop-Order-Exchange-Cancellation.html\">Prestashop Order Exchange\/Cancellation<\/a>:<\/strong> When you are running an eCommerce store, dealing with product exchanges and cancellations are unavoidable.<\/p>\n\n\n\n<p>Unlike shopping at brick-and-mortar stores, customers don\u2019t get the opportunity to try or examine the product before making the purchase.<\/p>\n\n\n\n<p>Customers exchange\/cancel the product due to several reasons. It can be a size issue, the incorrect product ordered, product no longer required, etc.<\/p>\n\n\n\n<p>If a customer is unable to exchange or cancel the order in case he is not satisfied with the purchase, he may move to another store. <\/p>\n\n\n\n<p>Thanks to Prestashop Order Exchange\/Cancellation, you can now allow your customers to easily create exchange\/cancellation for the orders placed.<\/p>\n\n\n\n<p>This extension facilitates the customers to exchange the products of any previous order with new products.<\/p>\n\n\n\n<p>Also, an additional payment option \u201cPay via wallet\u201d is provided to the customers on the store. <\/p>\n\n\n\n<p>Customers can add money into their Prestashop wallet and use it for making payment for the orders hassle-free.<\/p>\n\n\n\n<p>Increase customer satisfaction, improve the shopping experience, and boost conversions by letting customers exchange\/cancel the orders with ease.<\/p>\n\n\n\n<p><strong>Note:&nbsp;PrestaShop Order Exchange\/Cancellation module is compatible with PrestaShop multi-store feature.<\/strong><\/p>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Features Of the Prestashop Order Exchange\/Cancellation<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers can process request for order exchange or cancellation.<\/li>\n\n\n\n<li>Post-creation, the customer can choose to delete the request.<\/li>\n\n\n\n<li>View all the requests placed for exchange or cancellation from a separate \u201cExchange\/Cancel\u201d tab.<\/li>\n\n\n\n<li>Accept\/Cancel the requests placed for order exchange or cancellation.<\/li>\n\n\n\n<li>Select the order status on which the customers can raise exchange request.<\/li>\n\n\n\n<li>\u201cPay with Wallet\u201d payment option is available for store customers.<\/li>\n\n\n\n<li>Customers can add money into the wallet and use it for making online transactions.<\/li>\n\n\n\n<li>Option to use the wallet in single\/multiple currencies.<\/li>\n\n\n\n<li>The product base amount and the tax amount(if included) will add to the customer\u2019s wallet after acceptance of cancellation requests.<\/li>\n\n\n\n<li>View customers\u2019 details who are using wallet and the transactions done by them using the wallet.<\/li>\n\n\n\n<li>In case of multiple currencies, the wallet balance will convert into context currency in real-time.<\/li>\n\n\n\n<li>If there is insufficient balance in a wallet to complete the order, the customer can add money into the wallet on run-time without losing the current cart.<\/li>\n\n\n\n<li>Customers can pay the remaining amount through other payment modes in case there is insufficient balance in a wallet.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">How to Install Prestashop Order Exchange\/Cancellation<\/h3>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, go to the module manager in the back office and click on \u2018upload a module\u2019.<\/li>\n\n\n\n<li>After that, drag and drop the module file or select the file from the system.<\/li>\n\n\n\n<li>In this way, the module installation will be successful.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"414\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-152.png\" alt=\"image-152\" class=\"wp-image-369843\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-152.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-152-300x104.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-152-250x86.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-152-768x265.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"552\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-153.png\" alt=\"image-153\" class=\"wp-image-369844\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-153.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-153-300x138.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-153-250x115.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-153-768x353.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-154.png\" alt=\"image-154\" class=\"wp-image-369845\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-154.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-154-300x136.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-154-250x113.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/02\/image-154-768x348.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><div class=\"block-wrap\">\n<h3 class=\"wp-block-heading index-title\">Prestashop Order Exchange\/Cancellation Module Configuration<\/h3>\n<\/div><\/div>\n\n\n\n<p>After the successful installation of the module, admin can configure it by clicking on \u201cCONFIGURE\u201d button.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Prestashop Customer Wallet Settings<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1725365820.png\" alt=\"configuration\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under Prestashop Customer Wallet Settings, the admin can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose to use the wallet in single or multiple currencies.<\/li>\n\n\n\n<li>Select the wallet currency (in case use of multiple currencies disabled)<\/li>\n\n\n\n<li>Configure the order status on which customers can raise exchange request.<\/li>\n<\/ul>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Process Exchange\/Cancellation Request<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>After successful installation, two new tabs: &#8216;My Request&#8217; and &#8216;My Wallet&#8217; gets available for the customers under &#8220;My Account&#8221; at the front end.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1132\" height=\"591\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-165.png\" alt=\"image-165\" class=\"wp-image-376734\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-165.png 1132w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-165-300x157.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-165-250x131.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-165-768x401.png 768w\" sizes=\"(max-width: 1132px) 100vw, 1132px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>To process an exchange or cancellation request of an order a customer has to click on &#8220;Process Request&#8221; on order detail page under &#8220;Order History and Details&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1051\" height=\"1022\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-166.png\" alt=\"image-166\" class=\"wp-image-376736\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-166.png 1051w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-166-300x292.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-166-250x243.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-166-768x747.png 768w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After clicking on &#8220;Process Request&#8221; button, a customer can either request for order&nbsp;exchange or order cancellation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"587\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-167.png\" alt=\"image-167\" class=\"wp-image-376739\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-167.png 1080w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-167-300x163.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-167-250x136.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-167-768x417.png 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Request Cancellation<\/strong><\/h3>\n\n\n\n<p>If a customer clicks on &#8220;Request Cancellation&#8221; button a pop-up appears on a screen in which a customer has to enter the reason for the order cancellation and submit the request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"474\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation-1200x474.webp\" alt=\"cancel product\" class=\"wp-image-494040\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation-1200x474.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation-300x118.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation-250x99.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation-768x303.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation-1536x607.webp 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-cancellation.webp 1613w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the submission of cancellation request, the customer can delete it by clicking on &#8220;Delete Request&#8221; button as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1170\" height=\"476\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-169.png\" alt=\"image-169\" class=\"wp-image-376760\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-169.png 1170w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-169-300x122.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-169-250x102.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-169-768x312.png 768w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Request Exchange<\/h3>\n\n\n\n<p>When a customer clicks on &#8220;Request Exchange&#8221; button&nbsp;a pop-up appears on the page. <\/p>\n\n\n\n<p>Here a customer has to enter the reason and select a product along&nbsp;with its combination&nbsp;in exchange of the product purchased before.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1172\" height=\"601\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-exchange.webp\" alt=\"exchange product\" class=\"wp-image-494041\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-exchange.webp 1172w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-exchange-300x154.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-exchange-250x128.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/product-exchange-768x394.webp 768w\" sizes=\"(max-width: 1172px) 100vw, 1172px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>After the submission of exchange request, customer can delete it by clicking on &#8220;Delete Request&#8221; button as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"418\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-172-1200x418.png\" alt=\"image-172\" class=\"wp-image-376776\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-172-1200x418.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-172-300x105.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-172-250x87.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-172-768x268.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-172.png 1208w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If a customer has ordered multiple quantities&nbsp;of a product (for example 4). <\/p>\n\n\n\n<p>He wants to exchange 3 quantity of a product out of 4, he can&nbsp;select the products along&nbsp;with its combinations in exchange of the product purchased before.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"750\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/exchange-order-quantities-1200x750.webp\" alt=\"exchange product\" class=\"wp-image-494042\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/exchange-order-quantities-1200x750.webp 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/exchange-order-quantities-300x187.webp 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/exchange-order-quantities-250x156.webp 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/exchange-order-quantities-768x480.webp 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/exchange-order-quantities.webp 1277w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once a customer has submitted exchange and cancellation requests he can view it under &#8220;My Request&#8221; tab as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"441\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-175-1200x441.png\" alt=\"image-175\" class=\"wp-image-376784\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-175-1200x441.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-175-300x110.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-175-250x92.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-175-768x282.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-175.png 1213w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the customer has submitted a request for order exchange or order cancellation, admin can view it by navigating through orders-&gt;Exchange\/cancel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"347\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-176-1200x347.png\" alt=\"image-176\" class=\"wp-image-376786\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-176-1200x347.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-176-300x87.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-176-250x72.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-176-768x222.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-176.png 1281w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Under &#8220;Exchange\/Cancel&#8221; tab admin can view order exchange and cancellation requests placed by the customer(s).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"377\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-1200x377.png\" alt=\"image-177\" class=\"wp-image-376789\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-1200x377.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-300x94.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-250x79.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-768x241.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-1536x483.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-177-2048x644.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation Requests<\/h3>\n\n\n\n<p>By clicking on &#8220;View&#8221; button, admin can view details of a product in an order for which customer has raised an exchange or cancellation request.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1084\" height=\"409\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-209.png\" alt=\"image-209\" class=\"wp-image-377726\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-209.png 1084w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-209-300x113.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-209-250x94.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-209-768x290.png 768w\" sizes=\"(max-width: 1084px) 100vw, 1084px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1097\" height=\"476\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-182.png\" alt=\"image-182\" class=\"wp-image-376815\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-182.png 1097w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-182-300x130.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-182-250x108.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-182-768x333.png 768w\" sizes=\"(max-width: 1097px) 100vw, 1097px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Exchange Request<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1093\" height=\"332\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-183.png\" alt=\"image-183\" class=\"wp-image-376816\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-183.png 1093w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-183-300x91.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-183-250x76.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-183-768x233.png 768w\" sizes=\"(max-width: 1093px) 100vw, 1093px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>By clicking on the &#8220;View&#8221; button, admin can view information of a product for which an exchange request is placed and information of a product to exchang&nbsp;with a previously ordered product.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1093\" height=\"578\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-184.png\" alt=\"image-184\" class=\"wp-image-376817\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-184.png 1093w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-184-300x159.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-184-250x132.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-184-768x406.png 768w\" sizes=\"(max-width: 1093px) 100vw, 1093px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Note:-&nbsp;<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In case of approval of cancellation request, the base amount of the product will  add to the buyer wallet.<\/li>\n\n\n\n<li>If product amount is tax inclusive, then on cancellation, base amount and tax amount will add to buyer wallet.<\/li>\n\n\n\n<li>If an order includes shipping charges, then the shipping charges will not be refundable to the buyer.<\/li>\n\n\n\n<li>In case of approval of exchange request and the amount of exchange product is less than the amount of previously ordered product, then the extra amount will add to customer wallet<\/li>\n\n\n\n<li>If exchange request gets approved and the amount of exchange product is more than the amount of previously ordered product, then the module will check whether the sum of an amount of previously ordered product and wallet is equal\/more than the amount of exchange product. <ul>1. If yes, then the order will be placed.<\/ul> <\/li>\n<\/ul>\n\n\n\n<p>2. If no, then it will show the alert message indicating insufficient balance in the wallet<\/p>\n\n\n\n<p>Once admin accepts the cancellation\/exchange request, the status of requests changes from pending to complete and a customer can view it under &#8220;My Request&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1167\" height=\"383\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-185.png\" alt=\"image-185\" class=\"wp-image-376821\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-185.png 1167w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-185-300x98.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-185-250x82.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-185-768x252.png 768w\" sizes=\"(max-width: 1167px) 100vw, 1167px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Customer Wallet Settings<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Admin can select whether the wallet will be operational for single currency or multiple currencies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wallet for single currency<\/h3>\n\n\n\n<p>If admin has opted to use the wallet for the single currency, then the wallet balance will not be available for other currencies (if selected by the customer on frontend).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1725365818.png\" alt=\"configuration\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer has selected US dollar ($) as the context currency.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"893\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-1200x893.png\" alt=\"image-187\" class=\"wp-image-376827\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-1200x893.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-300x223.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-250x186.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-768x571.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-1536x1143.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-187-2048x1524.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer has selected Euro <span class=\"_Tgc\">(\u20ac<\/span>) as the context currency.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-1200x880.png\" alt=\"image-188\" class=\"wp-image-376828\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-1200x880.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-768x563.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-1536x1126.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-188-2048x1502.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Wallet for Multiple Currencies<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/storecdn.webkul.com\/showcase\/590\/1725365819.png\" alt=\"configuration\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>If admin has enabled the creation of wallet in multiple currencies, then the wallet money will be converted into the selected context country.<\/p>\n\n\n\n<p>Suppose the currencies installed in your PrestaShop are USdollar ($) and Euro <span class=\"_Tgc\">(\u20ac<\/span>).<\/p>\n\n\n\n<p>A&nbsp;Customer has selected US dollar ($) as the context currency.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"891\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-1200x891.png\" alt=\"image-190\" class=\"wp-image-376831\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-1200x891.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-300x223.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-250x186.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-768x570.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-1536x1141.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-190-2048x1521.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>A customer has selected Euro <span class=\"_Tgc\">(\u20ac<\/span>) as the context currency.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"880\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-1200x880.png\" alt=\"image-191\" class=\"wp-image-376832\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-1200x880.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-768x563.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-1536x1127.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-191-2048x1502.png 2048w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Account Page<\/h3>\n\n\n\n<p>A customer can add money to the wallet and view all the transactions done through wallet under &#8220;My Wallet&#8221; tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"619\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-194-1200x619.png\" alt=\"image-194\" class=\"wp-image-376836\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-194-1200x619.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-194-300x155.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-194-250x129.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-194-768x396.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-194.png 1237w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On clicking the &#8220;My Wallet&#8221; tab, the customer will find an interface from where money can be added to the Wallet.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1200\" height=\"522\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-210-1200x522.png\" alt=\"image-210\" class=\"wp-image-377729\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-210-1200x522.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-210-300x131.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-210-250x109.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-210-768x334.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-210.png 1206w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When a customer enters the amount he wants to add in his wallet and clicks on &#8220;ADD MONEY&#8221; button, he will be redirected to the order page.<\/p>\n\n\n\n<p>&nbsp;Here he needs to select a payment method for completing the order.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"989\" height=\"399\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-195.png\" alt=\"image-195\" class=\"wp-image-376837\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-195.png 989w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-195-300x121.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-195-250x101.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-195-768x310.png 768w\" sizes=\"(max-width: 989px) 100vw, 989px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the order gets confirmed, a customer can view the transaction on the wallet page as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1124\" height=\"368\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-196.png\" alt=\"image-196\" class=\"wp-image-376841\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-196.png 1124w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-196-300x98.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-196-250x82.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-196-768x251.png 768w\" sizes=\"(max-width: 1124px) 100vw, 1124px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>On confirmation of crder on customer&#8217;s end, the admin will have to change the order status to &#8220;Payment Accepted&#8221; to ensure that the balance is displayed in the customer&#8217;s wallet.<\/p>\n\n\n\n<p>From admin&#8217;s end when order status has been changed to &#8220;Payment Accepted&#8221;, customer&#8217;s wallet balance will be displayed and the wallet is now ready to use.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1169\" height=\"467\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-197.png\" alt=\"image-197\" class=\"wp-image-376844\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-197.png 1169w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-197-300x120.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-197-250x100.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-197-768x307.png 768w\" sizes=\"(max-width: 1169px) 100vw, 1169px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now a customer can use the wallet balance for making the purchase on the store.<\/p>\n\n\n\n<p>If customer&#8217;s order amount is less than the wallet balance, the entire amount will be deducted from wallet if the customer opts to pay via Prestashop wallet.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1090\" height=\"539\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-198.png\" alt=\"image-198\" class=\"wp-image-376876\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-198.png 1090w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-198-300x148.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-198-250x124.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-198-768x380.png 768w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now if a customer&#8217;s order exceeds the wallet balance, payment can still be made using the wallet balance and the remaining amount can be made via any other payment gateway available.<\/p>\n\n\n\n<p>The customer will also have an option to add more money to the wallet on run-time without losing its cart where he has added the products that he wants to purchase.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1124\" height=\"589\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-199.png\" alt=\"image-199\" class=\"wp-image-376903\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-199.png 1124w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-199-300x157.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-199-250x131.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-199-768x402.png 768w\" sizes=\"(max-width: 1124px) 100vw, 1124px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Now, if a customer chose to pay the remaining amount via another payment method(for example &#8211; by cheque).<\/p>\n\n\n\n<p>In My Account -&gt; My Wallet a transaction of only $100 will be shown while the payment for the remaining $81.93 will be shown in the Customer Orders. <\/p>\n\n\n\n<p>Go to<strong>&nbsp;My Account -&gt;&nbsp;Order History and Details <\/strong>to view this.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1048\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-1048x1024.png\" alt=\"image-200\" class=\"wp-image-376913\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-1048x1024.png 1048w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-300x293.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-250x244.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-768x751.png 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-1536x1501.png 1536w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-200-2048x2002.png 2048w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Wallet &#8211; Admin End<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>Admin can view all the customer&#8217;s transactions done through wallet by navigating through Customers-&gt;Wallet.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1090\" height=\"550\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-202.png\" alt=\"image-202\" class=\"wp-image-376939\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-202.png 1090w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-202-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-202-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2023\/04\/image-202-768x388.png 768w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<div class=\"wk-index-wrap\"><h3 class=\"index-title\">Support<\/h3><\/div><div class=\"margin-bottom-50\">\n<p>For any kind of technical assistance or query, please&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/customer\/create-ticket\/\" data-wpel-link=\"exclude\">raise a ticket<\/a>&nbsp;or send us a mail at&nbsp;<strong>support@webkul.com<\/strong><\/p>\n\n\n\n<p>Also, please explore our&nbsp;<a href=\"https:\/\/webkul.com\/prestashop-development\/\" data-wpel-link=\"internal\">Prestashop development services<\/a>&nbsp;and vast range of quality&nbsp;<a href=\"https:\/\/store.webkul.com\/PrestaShop-Extensions.html\" data-wpel-link=\"internal\">Prestashop addons<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Prestashop Order Exchange\/Cancellation: When you are running an eCommerce store, dealing with product exchanges and cancellations are unavoidable. Unlike shopping at brick-and-mortar stores, customers don\u2019t get the opportunity to try or examine the product before making the purchase. Customers exchange\/cancel the product due to several reasons. It can be a size issue, the incorrect product <a href=\"https:\/\/webkul.com\/blog\/prestashop-order-exchangecancellation\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":57,"featured_media":34789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1578,209],"tags":[2299,2298,2297,2065,2296],"class_list":["post-34219","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-order-cancel","category-prestashop","tag-order-cancellation","tag-order-cancellation-and-exchange","tag-order-exchange","tag-prestashop","tag-prestashop-order-exchange"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Guide of Prestashop Order Exchange\/Cancellation<\/title>\n<meta name=\"description\" content=\"Provide order exchange and cancellation functionality to your customers with Prestashop Order exchange\/cancellation and gain their trust.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/prestashop-order-exchangecancellation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Guide of Prestashop Order Exchange\/Cancellation\" \/>\n<meta property=\"og:description\" content=\"Provide order exchange and cancellation functionality to your customers with Prestashop Order exchange\/cancellation and gain their trust.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/prestashop-order-exchangecancellation\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-10-28T07:45:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-20T12:46:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/Prestashop-Order-Exchange-Blog-Post-Banner1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"825\" \/>\n\t<meta property=\"og:image:height\" content=\"260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Priyanka Srivastava\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@webkul\" \/>\n<meta name=\"twitter:site\" content=\"@webkul\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Priyanka Srivastava\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" 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