{"id":340215,"date":"2022-06-20T13:33:05","date_gmt":"2022-06-20T13:33:05","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=340215"},"modified":"2025-07-16T09:28:11","modified_gmt":"2025-07-16T09:28:11","slug":"woocommerce-whatsapp-live-chat-documentation","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/woocommerce-whatsapp-live-chat-documentation\/","title":{"rendered":"Guide for WooCommerce WhatsApp Live Chat"},"content":{"rendered":"\n<p>In today\u2019s world providing live support on WhatsApp is one of the best ways to solve the queries of the end-user instantly.<\/p>\n\n\n\n<p>By keeping this in mind we have introduced the&nbsp;<a href=\"https:\/\/store.webkul.com\/woocommerce-whatsapp-live-chat.html\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce WhatsApp Live Chat<\/a>&nbsp;module.<\/p>\n\n\n\n<p>Enable live Chat support on WhatsApp and can ask their queries and get solutions for those queries over WhatsApp chat. <\/p>\n\n\n\n<p>As a result, customers don\u2019t need to wait for a reply over mail &amp; can chat over WhatsApp during the given time interval. <\/p>\n\n\n\n<p>We provide a production version of the plugin. If you want a development version then you can get it at an additional cost. Please contact support@webkul.com for it.\u00a0<\/p>\n\n\n\n<p>Check a brief overview of the plugin &#8211;  <\/p>\n\n\n\n<div class=\"wp-block-wk-block-youtube-video wp-block-wk-block--yt-video components-placeholder\"><div class=\"wk-block--yt-video-frame\"><div class=\"wk-block--yt-video-frame-request\" data-plyr-provider=\"youtube\" data-plyr-embed-id=\"ny3Dnkh0KJY\"><div class=\"components-placeholder__instructions\">ny3Dnkh0KJY<\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Features<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The admin can configure this module for a particular store from multiple created stores.<\/li>\n\n\n\n<li>The admin will configure layout settings for the chat support window.<\/li>\n\n\n\n<li>Multiple chat support agents can be created.<\/li>\n\n\n\n<li>This module supports the multi-lingual features.<\/li>\n\n\n\n<li>The admin can create multiple chat support agents and assign created member types to those support agents.<\/li>\n\n\n\n<li>The admin can configure the title and description for the chat support window.<\/li>\n\n\n\n<li>The admin can choose the image of the support team member for the chat support window.<\/li>\n\n\n\n<li>A welcome message can be entered and will be seen in the chat support window.<\/li>\n\n\n\n<li>The admin can enter the initial message for each support agent which will be sent to the customer after scanning the QR code.<\/li>\n\n\n\n<li>The customers can chat with the support agents from the WhatsApp application on their mobile devices.<\/li>\n\n\n\n<li>The customers can also use the WhatsApp Web feature to chat with the support agents from the desktop.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"installation\">Installation<\/h3>\n\n\n\n<p>The user will get a zip file that needs to be uploaded in the&nbsp;<strong>\u201cAdd New\u201d<\/strong>&nbsp;menu option in the WordPress admin panel.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new.png\"><img decoding=\"async\" width=\"1200\" height=\"180\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new.png\" alt=\"installation -1\" class=\"wp-image-129022\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new-250x38.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new-300x45.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new-768x115.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>So, for this login to WordPress Admin Panel and in the Dashboard hover your mouse over the&nbsp;<strong>\u201cPlugins\u201d<\/strong>&nbsp;menu option and select the&nbsp;<strong>\u201cAdd New\u201d<\/strong>&nbsp;option.<\/p>\n\n\n\n<p>After this, the user will see an option on the top of the page, &#8220;<strong>Upload Plugin<\/strong>\u201d, and click the option to upload the zip file.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-upload-plugin.png\"><img decoding=\"async\" width=\"1200\" height=\"180\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-upload-plugin.png\" alt=\"installation -2\" class=\"wp-image-129023\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-upload-plugin.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-upload-plugin-250x38.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-upload-plugin-300x45.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-upload-plugin-768x115.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>On clicking the&nbsp;<strong>\u201cUpload Plugin\u201d<\/strong>&nbsp;option, the user will see a&nbsp;<strong>\u201cChoose File\u201d<\/strong>&nbsp;button. Thus, click on the button to browse for the zip file as per the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-choose-file.png\"><img decoding=\"async\" width=\"1200\" height=\"180\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-choose-file.png\" alt=\"installation -3\" class=\"wp-image-129024\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-choose-file.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-choose-file-250x38.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-choose-file-300x45.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-choose-file-768x115.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-install-now.png\"><img decoding=\"async\" width=\"1200\" height=\"180\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-install-now.png\" alt=\"installation -4\" class=\"wp-image-129026\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-install-now.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-install-now-250x38.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-install-now-300x45.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-install-now-768x115.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<p>After browsing the file, click on the&nbsp;<strong>\u201cInstall Now\u201d<\/strong>&nbsp;button so as to install the plugin as per the snapshot.<\/p>\n\n\n\n<p>Once the user installs the plugin, a message \u201cPlugin installed successfully\u201d displays and an \u201cActivate Plugin\u201d is visible to activate the plugin.<\/p>\n\n\n\n<p>So, the user needs to click on the&nbsp;<strong>\u201cActivate Plugin\u201d<\/strong>&nbsp;button to activate the plugin.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-activate-plugin.png\"><img decoding=\"async\" width=\"1200\" height=\"180\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-activate-plugin.png\" alt=\"installation -5\" class=\"wp-image-129027\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-activate-plugin.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-activate-plugin-250x38.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-activate-plugin-300x45.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-activate-plugin-768x115.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Admin Configuration-<\/h2>\n\n\n\n<p>After installing the&nbsp;module, the user can make the configurations by navigating through&nbsp;<strong>WooCommerce Whatsapp live chat&gt;whatsapp&gt;configuration<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"820\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-common_wp-admin_admin.php_pagewcwp-chat-configuration.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-common_wp-admin_admin.php_pagewcwp-chat-configuration\" class=\"wp-image-341700\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-common_wp-admin_admin.php_pagewcwp-chat-configuration.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-common_wp-admin_admin.php_pagewcwp-chat-configuration-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-common_wp-admin_admin.php_pagewcwp-chat-configuration-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-common_wp-admin_admin.php_pagewcwp-chat-configuration-768x562.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">General Setting: <\/h3>\n\n\n\n<p>To configure the module the admin needs some settings.<\/p>\n\n\n\n<p><strong>Plugin status:<\/strong> The admin can enable\/disable the module.<\/p>\n\n\n\n<p><strong>Timezone:<\/strong> The admin can choose the timezone so the queries time will be set accordingly.<\/p>\n\n\n\n<p><strong>Panel Heading:<\/strong> Panel heading will display on the chat window like &#8220;Whatsapp Chat&#8221;.<\/p>\n\n\n\n<p><strong>Description:<\/strong> The admin can add the description of the starting message.<\/p>\n\n\n\n<p>Furthermore, the admin needs to set the layout of the frontend for the WhatsApp feature.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Layout Settings:<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"820\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-configurationtablayout-1.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-configurationtablayout-1\" class=\"wp-image-340226\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-configurationtablayout-1.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-configurationtablayout-1-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-configurationtablayout-1-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-configurationtablayout-1-768x562.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin needs to set the following options to set the WhatsApp layout. <\/p>\n\n\n\n<p><strong>Icon Background color: <\/strong>It is the background color of the WhatsApp icon.<\/p>\n\n\n\n<p><strong>Heading background color<\/strong>: The background color of the title heading of the chat window.<\/p>\n\n\n\n<p><strong>Heading text color<\/strong>: Heading color can be chosen from here.<\/p>\n\n\n\n<p><strong>Chat window background color<\/strong>: The admin can set the background color of the chat window.<\/p>\n\n\n\n<p><strong>Formats and Positions:<\/strong> The admin can set the position of the chat icon on the front.<\/p>\n\n\n\n<p><strong>Extension<\/strong>: The admin needs to choose the both option team and availability. if the admin unchecked the team, it will not display the team name in the frontend. <\/p>\n\n\n\n<p>Same with Availability, if the admin unchecks this it will not display timing in frontend<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Whatsapp Members:<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"820\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-list-2.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-list-2\" class=\"wp-image-341468\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-list-2.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-list-2-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-list-2-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-list-2-768x562.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>The admin can create the members for the store end so they can revert the queries of the customers. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"820\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-listactioneditmember_id2.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-listactioneditmember_id2\" class=\"wp-image-340325\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-listactioneditmember_id2.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-listactioneditmember_id2-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-listactioneditmember_id2-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-member-listactioneditmember_id2-768x562.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Moreover, the admin enters the following details to create a member in WooCommerce Whatsapp Chat support.<\/p>\n\n\n\n<p><strong>Member name:<\/strong> The member is displayed on the frontend to the customer to help them select the right person to chat with.<\/p>\n\n\n\n<p><strong>Contact:<\/strong> The contact number of a support person will enter here.<\/p>\n\n\n\n<p><strong>Sort order:<\/strong> The admin can sort the order.<\/p>\n\n\n\n<p><strong>Available from:<\/strong> This is the start time for a support person to get available for the customers.<\/p>\n\n\n\n<p><strong>Available to<\/strong>: This is the end time of the support time duration.<\/p>\n\n\n\n<p><strong>Country code:<\/strong> The admin can set the different country codes for different members so they can reach the customers accordingly.<\/p>\n\n\n\n<p><strong>Image: <\/strong>This will be the display image of a customer group.<\/p>\n\n\n\n<p><strong>Member type<\/strong>: The admin can choose the team for the member.<\/p>\n\n\n\n<p><strong>Availability:<\/strong> The admin can enable\/disable the member anytime.<\/p>\n\n\n\n<p>Once all options are complete admin can add the member to the module.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Whatsapp Teams:<\/h2>\n\n\n\n<p>The admin needs to create the team for the store so the customer can choose the respective team according to their issue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1117\" height=\"313\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chatactionadd-1.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chatactionadd-1\" class=\"wp-image-340853\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chatactionadd-1.png 1117w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chatactionadd-1-300x84.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chatactionadd-1-250x70.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chatactionadd-1-768x215.png 768w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Furthermore, the admin can edit or delete the created team from the admin panel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"527\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-3.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-3\" class=\"wp-image-341470\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-3.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-3-300x141.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-3-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_wp-admin_admin.php_pagewcwp-chat-3-768x361.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>These teams will display on the front end to the customers. The customer can choose the team and proceed further with the chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer End View:<\/h2>\n\n\n\n<p>The customer can see the WhatsApp icon on his panel when they open any product as per the following image.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"820\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_product_album_.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_product_album_\" class=\"wp-image-340326\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_product_album_.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_product_album_-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_product_album_-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_product_album_-768x562.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>When the customer taps on the Whatsapp button that will open a chat window. Where the customer can select the team and proceed further with the communication.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1120\" height=\"820\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_my-account__usercustomer.png\" alt=\"wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_my-account__usercustomer\" class=\"wp-image-341466\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_my-account__usercustomer.png 1120w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_my-account__usercustomer-300x220.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_my-account__usercustomer-250x183.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/wpdemo.webkul.com_woocommerce-whatsapp-live-chat-115-113-191-18_my-account__usercustomer-768x562.png 768w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Once the customer chooses the member it will redirect them to the WhatsApp window.<\/p>\n\n\n\n<p>You can also offer a <a href=\"https:\/\/store.webkul.com\/woocommerce-chatgpt-chatbot-plugin.html\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce chatbot<\/a> that uses ChatGPT to answer customer questions about products and shows the replies in the chat window.<\/p>\n\n\n\n<p>then you can check <a href=\"https:\/\/webkul.com\/blog\/woocommerce-chatgpt-chatbot-documentation\/\" target=\"_blank\" rel=\"noreferrer noopener\">WooCommerce Chatbot Using OpenAI ( ChatGPT ) LLM.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1104\" height=\"523\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-1-1.png\" alt=\"api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-1-1\" class=\"wp-image-340968\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-1-1.png 1104w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-1-1-300x142.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-1-1-250x118.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-1-1-768x364.png 768w\" sizes=\"(max-width: 1104px) 100vw, 1104px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Here, the customer can choose to continue to chat or download the option. If they choose the download option then another page will reflect with downloading process and link for mobile phones.<\/p>\n\n\n\n<p>If the customer chooses the continue to chat then it will redirect them to WhatsApp&#8217;s another window.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1095\" height=\"486\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-2.png\" alt=\"api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-2\" class=\"wp-image-340976\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-2.png 1095w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-2-300x133.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-2-250x111.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/api.whatsapp.com_send__phone918269670508textHello2C0AGreetingoftheDays2C0AHowmayIhelpyou3F0AThanksapp_absent0-2-768x341.png 768w\" sizes=\"(max-width: 1095px) 100vw, 1095px\" loading=\"lazy\" \/><\/figure>\n\n\n\n<p>Furthermore, customers can opt for WhatsApp web or mobile phone to continue the chat.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-461x1024.jpg\" alt=\"Screenshot_20220624-132510_WhatsApp-1\" class=\"wp-image-340978\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-461x1024.jpg 461w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-135x300.jpg 135w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-112x249.jpg 112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-768x1707.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-691x1536.jpg 691w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1-922x2048.jpg 922w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2022\/06\/Screenshot_20220624-132510_WhatsApp-1.jpg 1080w\" sizes=\"(max-width: 461px) 100vw, 461px\" loading=\"lazy\" \/><\/figure>\n<\/div>\n\n\n<p>That is all about the&nbsp;WooCommerce Whatsapp Live Chat. If you have any queries regarding the plugin, please feel free to contact us at&nbsp;<a href=\"https:\/\/webkul.uvdesk.com\/en\/\">Webkul Support System<\/a>.<\/p>\n\n\n\n<p>You can also check our complete&nbsp;<a href=\"https:\/\/store.webkul.com\/woocommerce-plugins.html\">WooCommerce plugins<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s world providing live support on WhatsApp is one of the best ways to solve the queries of the end-user instantly. By keeping this in mind we have introduced the&nbsp;WooCommerce WhatsApp Live Chat&nbsp;module. Enable live Chat support on WhatsApp and can ask their queries and get solutions for those queries over WhatsApp chat. As <a href=\"https:\/\/webkul.com\/blog\/woocommerce-whatsapp-live-chat-documentation\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":396,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-340215","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide for WooCommerce WhatsApp Live Chat<\/title>\n<meta name=\"description\" content=\"This module allows the admin to enable live Chat support on WhatsApp. Customers can ask their queries and get solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webkul.com\/blog\/woocommerce-whatsapp-live-chat-documentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide for WooCommerce WhatsApp Live Chat\" \/>\n<meta property=\"og:description\" content=\"This module allows the admin to enable live Chat support on WhatsApp. Customers can ask their queries and get solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webkul.com\/blog\/woocommerce-whatsapp-live-chat-documentation\/\" \/>\n<meta property=\"og:site_name\" content=\"Webkul Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webkul\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-20T13:33:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-16T09:28:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webkul.com\/blog\/wp-content\/uploads\/2015\/05\/webkul-woocommerce-marketplace-stripe-connect-installation-add-new.png\" \/>\n<meta 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