<\/i>Features<\/h3>\n<\/div>\n\n\n- Let your buyers ask questions related to the product.<\/li>\n
- The merchant can view conversation history from the back end.<\/li>\n
- The customer can also view conversation history from their account.<\/li>\n
- Customers experiencing hassle-free, reliable and trustworthy shopping.<\/li>\n
- The merchant can configure the mail subject and mail content from email configuration.<\/li>\n
- Admin can also customize form labels as per the requirement.<\/li>\n
- Cross browser compatible.<\/li>\n
- Easily configured and user-friendly.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n
<\/i>Video Guide<\/h3>\n<\/div>\n\n\n\n\u00a0<\/p>\n
Ask a Question app for Shopify: Installation and Configuration.<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\nAsk a question <\/i>Installation<\/h3>\n<\/div>\n\n On Landing Page,<\/a> you will find the \u201cinstall\u201d button. Enter the shop URL where you want to install the app.<\/strong><\/p>\n![\"1\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.jpeg\")
<\/a><\/p>\n\u00a0<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>Workflow<\/h3>\n<\/div>\n\nAfter the installation, you need to buy the monthly plan available for this app. Once the payment is done for the plan, the App will be listed in the apps section.<\/div>\n\u00a0<\/p>\n
After clicking on the app you will be redirected to the Home Page of the store.<\/div>\n![\"xyz\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/shopify-askme-Ask-a-question-Shopify.png\")
<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>Configuring the App<\/h3>\n<\/div>\n\nThe configuration of this app has to be done in three divisions mentioned below:<\/div>\n\n- General Configuration<\/li>\n
- Label Configuration<\/li>\n
- Mail Configuration<\/li>\n<\/ul>\n
You can configure the application settings as per the requirements like setting up Label Configuration or configuring the display options on the product description page and many more is done from here.<\/p>\n
GENERAL CONFIGURATION<\/h4>\n
The domain name or Shops URL along with email id of the Admin\/Store Owner on which admin wants to receive the emails and shop logo is configured here in general configuration.<\/p>\n
![\"ghj\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/q-1.png\")
<\/p>\n
LABEL CONFIGURATION<\/h4>\n
You can configure the content of labels as per the requirements like setting up the \u2018Ask Button Content\u2019 or \u2018Name Label\u2019 and many more for the product description page.<\/p>\n
![\"fefef\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1111-1.png\")
<\/p>\n
Name Label:<\/strong> Enter the content you want to be displayed on NAME LABEL at the Store.<\/p>\nEmail Label:<\/strong> Enter the content you want to be displayed on EMAIL LABEL at the Store.<\/p>\nTitle Label:<\/strong> Enter the content you want to be displayed on Title LABEL at the Store.<\/p>\nSubmit Button Content:<\/strong> Enter the content you want to be displayed on SUBMIT BUTTON at the Store.<\/p>\nSuccess Message:<\/strong> Enter content you want to be displayed when a message successfully sent<\/p>\nRequired Field Error Message:<\/strong> Enter the Message you want to be displayed when required fields are left blank.<\/p>\nEmail Validation Message:<\/strong> Enter the Message you want to be displayed for validating entered email id.<\/p>\nDescription Label: <\/strong>Enter content you want to be displayed on Description Label<\/p>\nHeading: <\/strong>Enter the content of your question.<\/p>\nSub Heading: <\/strong>Enter the detailed description of the question.<\/p>\nView Query Button Content:<\/strong> Enter the content you want to be displayed on the VIEW QUERY button<\/p>\nCancel Button Content:<\/strong> Enter the content you want to be displayed on the CANCEL button.<\/p>\nSave all the changes by clicking the \u2018SAVE\u2019 button at the end of the page.<\/strong><\/p>\nMAIL CONFIGURATION<\/h4>\n
You can configure the mail configuration as per the requirements like entering the subject of the mail, entering the content of the mail, sending a reply to the customer or saving it for later.<\/p>\n
![\"fuagfdk\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/shopify-askme-Ask-a-question-Shopify-1.png\")
<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>NEW QUESTIONS<\/h3>\n<\/div>\n\nAdmin will get to know about the new questions asked from New Question section at the right-hand side of the app.
The number of new questions asked will also get displayed on the NEW QUESTION Button itself, which will make the admin immediately aware of the new questions from the customers.<\/p>\n
![\"cdc\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/shopify-askme-Ask-a-question-Shopify-2.png\")
<\/p>\n
\n\n<\/i>DISPLAY \u201cASK A QUESTION\u201d on Product Description Page<\/h3>\n<\/div>\n\nYou have to Copy the below-given code and paste it to product.liquid & Customers\/account.liquid file respectively.<\/p>\n
For product.liquid<\/strong><\/p>\n<div id=\"wk-askme\">\n{% if customer %}\n<input id=\"wk-is-login\" type =\"hidden\" value=\"{{ customer.email }}\">\n{% endif %}\n<\/div><\/pre>\n<\/div>\nFor Customers\/account.liquid<\/strong><\/p>\ndiv id=\"wk-customer-queries\">\n<input id=\"wk-customer-email\" type =\"hidden\" value=\"{{ customer.email }}\">\n<\/div><\/pre>\n<\/div>\nFollow the below screenshots to know the detailed procedure:<\/p>\n
To get \u201cAsk a Question\u201d Button displayed on the product description page for selected products, follow the below process:<\/strong><\/p>\n\n\n- \n
\n- Click on Online Store.<\/li>\n
- Go To Themes.<\/li>\n
- Click on Customize Theme button on the top right.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
![\"10\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/10.jpeg\")
<\/a><\/p>\n\n- \n
\n- Select Edit HTML\/CSS button from the Theme Option on Top Left.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
![\"11\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/11.jpeg\")
<\/a><\/p>\n\n- \n
\n- Select Product.liquid file from the Templates or Snippet where you want to show the link
Paste the code for the product.liquid file anywhere you want the \u201cAsk a question\u201d Button & then click on save button to save the changes:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n![\"12\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/12.jpeg\")
<\/a>
then,<\/p>\n\n- \n
\n- Paste the code for Customers\/account.liquid file anywhere you want the button & then click on save button to save the changes:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
![\"13\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/13.jpeg\")
<\/a><\/p>\n<\/div>\n<\/div>\nNow the Ask a Question button will be visible on the product description page.<\/h5>\n
![\"14\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/14.jpeg\")
<\/a><\/p>\nOnce you will click on \u201cAsk a Question\u201d button, a new window will open for you to enter the question and other details:
![\"15\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/15.jpeg\")
<\/a><\/p>\n\n\n<\/i>HISTORY- Asked Questions<\/h3>\n<\/div>\n\nBackend or Merchant\u2019s End<\/h4>\n
The merchant can view the history of all the questions asked by the customer regarding any product on the store by viewing Asked Questions. This section gives the idea about the most asked questions and other frequent product related queries pre & post purchase of the product to the merchant.
![\"fhc\"](\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/shopify-askme-Ask-a-question-Shopify-3.png\")
![\"17\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/17.jpeg\")
<\/a><\/p>\nCustomer\u2019s End after logging in on the Store<\/h4>\n
The Customer can view the history of all the questions asked from the merchant regarding any product on the store by clicking on Ask a question.
![\"18\"](\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/184.png\")
<\/a><\/p>\n This is how the ‘ASK ME’ app works.
Also, Click here https:\/\/store.webkul.com\/Shopify-Ask-Me.html<\/a> to get the app.<\/strong><\/p>\n<\/div>\n<\/div>\n\u00a0<\/p>\n
\n\n\nAsk a question DEMO DETAILS<\/h3>\n<\/div>\n<\/div>\n\n\nMoreover, check the demo details:<\/p>\n
FrontEnd Demo:\u00a0<\/strong>\u00a0https:\/\/shopify-askme.myshopify.com\/products\/flower-2<\/strong><\/a><\/p>\n\n- Username:<\/strong>\u00a0demo@webkul.com<\/li>\n
- Password:<\/strong>\u00a0demowebkul<\/li>\n<\/ul>\n
BackEnd Demo:<\/strong>\u00a0https:\/\/shopify-askme.myshopify.com\/admin<\/strong><\/a><\/p>\n\n- Username:<\/strong>\u00a0johndoe@webkul.com<\/li>\n
- Password:<\/strong>\u00a0demowebkul<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n
<\/i>Support<\/h3>\n<\/div>\n\nAlso, for any kind of technical assistance, just raise a ticket at:<\/p>\n
http:\/\/webkul.uvdesk.com\/<\/a> and for any doubt contact us at support@webkul.com<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\nMoreover, check out Webkul Blogs<\/a> for more!<\/p>\n","protected":false},"excerpt":{"rendered":"
- \n
- Let your buyers ask questions related to the product.<\/li>\n
- The merchant can view conversation history from the back end.<\/li>\n
- The customer can also view conversation history from their account.<\/li>\n
- Customers experiencing hassle-free, reliable and trustworthy shopping.<\/li>\n
- The merchant can configure the mail subject and mail content from email configuration.<\/li>\n
- Admin can also customize form labels as per the requirement.<\/li>\n
- Cross browser compatible.<\/li>\n
- Easily configured and user-friendly.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n
<\/i>Video Guide<\/h3>\n<\/div>\n
\n\n\n\u00a0<\/p>\n
Ask a Question app for Shopify: Installation and Configuration.<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n\nAsk a question <\/i>Installation<\/h3>\n<\/div>\n
\nOn Landing Page,<\/a> you will find the \u201cinstall\u201d button. Enter the shop URL where you want to install the app.<\/strong><\/p>\n
<\/a><\/p>\n\u00a0<\/p>\n<\/div>\n<\/div>\n
\n\n<\/i>Workflow<\/h3>\n<\/div>\n
\nAfter the installation, you need to buy the monthly plan available for this app. Once the payment is done for the plan, the App will be listed in the apps section.<\/div>\n\u00a0<\/p>\n
After clicking on the app you will be redirected to the Home Page of the store.<\/div>\n<\/p>\n<\/div>\n<\/div>\n\n\n<\/i>Configuring the App<\/h3>\n<\/div>\n
\nThe configuration of this app has to be done in three divisions mentioned below:<\/div>\n- \n
- General Configuration<\/li>\n
- Label Configuration<\/li>\n
- Mail Configuration<\/li>\n<\/ul>\n
You can configure the application settings as per the requirements like setting up Label Configuration or configuring the display options on the product description page and many more is done from here.<\/p>\n
GENERAL CONFIGURATION<\/h4>\n
The domain name or Shops URL along with email id of the Admin\/Store Owner on which admin wants to receive the emails and shop logo is configured here in general configuration.<\/p>\n
<\/p>\nLABEL CONFIGURATION<\/h4>\n
You can configure the content of labels as per the requirements like setting up the \u2018Ask Button Content\u2019 or \u2018Name Label\u2019 and many more for the product description page.<\/p>\n
<\/p>\nName Label:<\/strong> Enter the content you want to be displayed on NAME LABEL at the Store.<\/p>\n
Email Label:<\/strong> Enter the content you want to be displayed on EMAIL LABEL at the Store.<\/p>\n
Title Label:<\/strong> Enter the content you want to be displayed on Title LABEL at the Store.<\/p>\n
Submit Button Content:<\/strong> Enter the content you want to be displayed on SUBMIT BUTTON at the Store.<\/p>\n
Success Message:<\/strong> Enter content you want to be displayed when a message successfully sent<\/p>\n
Required Field Error Message:<\/strong> Enter the Message you want to be displayed when required fields are left blank.<\/p>\n
Email Validation Message:<\/strong> Enter the Message you want to be displayed for validating entered email id.<\/p>\n
Description Label: <\/strong>Enter content you want to be displayed on Description Label<\/p>\n
Heading: <\/strong>Enter the content of your question.<\/p>\n
Sub Heading: <\/strong>Enter the detailed description of the question.<\/p>\n
View Query Button Content:<\/strong> Enter the content you want to be displayed on the VIEW QUERY button<\/p>\n
Cancel Button Content:<\/strong> Enter the content you want to be displayed on the CANCEL button.<\/p>\n
Save all the changes by clicking the \u2018SAVE\u2019 button at the end of the page.<\/strong><\/p>\n
MAIL CONFIGURATION<\/h4>\n
You can configure the mail configuration as per the requirements like entering the subject of the mail, entering the content of the mail, sending a reply to the customer or saving it for later.<\/p>\n
<\/p>\n<\/div>\n<\/div>\n\n\n<\/i>NEW QUESTIONS<\/h3>\n<\/div>\n
\nAdmin will get to know about the new questions asked from New Question section at the right-hand side of the app.
The number of new questions asked will also get displayed on the NEW QUESTION Button itself, which will make the admin immediately aware of the new questions from the customers.<\/p>\n<\/p>\n\n\n<\/i>DISPLAY \u201cASK A QUESTION\u201d on Product Description Page<\/h3>\n<\/div>\n
\nYou have to Copy the below-given code and paste it to product.liquid & Customers\/account.liquid file respectively.<\/p>\n
For product.liquid<\/strong><\/p>\n
<div id=\"wk-askme\">\n{% if customer %}\n<input id=\"wk-is-login\" type =\"hidden\" value=\"{{ customer.email }}\">\n{% endif %}\n<\/div><\/pre>\n<\/div>\nFor Customers\/account.liquid<\/strong><\/p>\n
div id=\"wk-customer-queries\">\n<input id=\"wk-customer-email\" type =\"hidden\" value=\"{{ customer.email }}\">\n<\/div><\/pre>\n<\/div>\nFollow the below screenshots to know the detailed procedure:<\/p>\n
To get \u201cAsk a Question\u201d Button displayed on the product description page for selected products, follow the below process:<\/strong><\/p>\n
\n- \n
- \n
- \n
- Click on Online Store.<\/li>\n
- Go To Themes.<\/li>\n
- Click on Customize Theme button on the top right.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/a><\/p>\n
- \n
- \n
- \n
- Select Edit HTML\/CSS button from the Theme Option on Top Left.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/a><\/p>\n
- \n
- \n
- \n
- Select Product.liquid file from the Templates or Snippet where you want to show the link
Paste the code for the product.liquid file anywhere you want the \u201cAsk a question\u201d Button & then click on save button to save the changes:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/a>
then,<\/p>\n- \n
- \n
- \n
- Paste the code for Customers\/account.liquid file anywhere you want the button & then click on save button to save the changes:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/a><\/p>\n<\/div>\n<\/div>\n
Now the Ask a Question button will be visible on the product description page.<\/h5>\n
<\/a><\/p>\nOnce you will click on \u201cAsk a Question\u201d button, a new window will open for you to enter the question and other details:
<\/a><\/p>\n\n\n<\/i>HISTORY- Asked Questions<\/h3>\n<\/div>\n
\nBackend or Merchant\u2019s End<\/h4>\n
The merchant can view the history of all the questions asked by the customer regarding any product on the store by viewing Asked Questions. This section gives the idea about the most asked questions and other frequent product related queries pre & post purchase of the product to the merchant.
<\/a><\/p>\nCustomer\u2019s End after logging in on the Store<\/h4>\n
The Customer can view the history of all the questions asked from the merchant regarding any product on the store by clicking on Ask a question.
<\/a><\/p>\nThis is how the ‘ASK ME’ app works.
Also, Click here https:\/\/store.webkul.com\/Shopify-Ask-Me.html<\/a> to get the app.<\/strong><\/p>\n<\/div>\n<\/div>\n\u00a0<\/p>\n
\n\n\nAsk a question DEMO DETAILS<\/h3>\n<\/div>\n<\/div>\n
\n\nMoreover, check the demo details:<\/p>\n
FrontEnd Demo:\u00a0<\/strong>\u00a0https:\/\/shopify-askme.myshopify.com\/products\/flower-2<\/strong><\/a><\/p>\n
- \n
- Username:<\/strong>\u00a0demo@webkul.com<\/li>\n
- Password:<\/strong>\u00a0demowebkul<\/li>\n<\/ul>\n
BackEnd Demo:<\/strong>\u00a0https:\/\/shopify-askme.myshopify.com\/admin<\/strong><\/a><\/p>\n
- \n
- Username:<\/strong>\u00a0johndoe@webkul.com<\/li>\n
- Password:<\/strong>\u00a0demowebkul<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
\n\n<\/i>Support<\/h3>\n<\/div>\n
\nAlso, for any kind of technical assistance, just raise a ticket at:<\/p>\n
http:\/\/webkul.uvdesk.com\/<\/a> and for any doubt contact us at support@webkul.com<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n
Moreover, check out Webkul Blogs<\/a> for more!<\/p>\n","protected":false},"excerpt":{"rendered":"
- Password:<\/strong>\u00a0demowebkul<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
- Password:<\/strong>\u00a0demowebkul<\/li>\n<\/ul>\n
- Username:<\/strong>\u00a0demo@webkul.com<\/li>\n
- Paste the code for Customers\/account.liquid file anywhere you want the button & then click on save button to save the changes:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
- \n
- Select Product.liquid file from the Templates or Snippet where you want to show the link
- \n
- Select Edit HTML\/CSS button from the Theme Option on Top Left.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
- \n
- \n