{"id":32007,"date":"2015-10-13T06:51:59","date_gmt":"2015-10-13T06:51:59","guid":{"rendered":"http:\/\/webkul.com\/blog\/?p=32007"},"modified":"2024-09-27T11:21:28","modified_gmt":"2024-09-27T11:21:28","slug":"cs-cart-ask-a-question","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/cs-cart-ask-a-question\/","title":{"rendered":"CS-Cart Ask A Question"},"content":{"rendered":"<p><strong>CS-Cart Ask A Question:<\/strong> When buyers have concerns about the products, they are likely to either look for vendor details to contact for further description or look for another product.<\/p>\n<p>The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real-time with precision.<\/p>\n<p>Rather than watching potential buyers click away from e-commerce sites and to limit the risk of losing prospective clients we have created \u201cCS-Cart Ask a Question\u201d where users can easily communicate with vendors by asking questions during run time.<\/p>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-mail-forward\"><\/i>Features<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<ul>\n<li>Increases customer engagement which improves site traffic.<\/li>\n<li>Building trust between brand and customers.<\/li>\n<li>Well integrated with CS-Cart Multivendor Marketplace.<\/li>\n<li>Functionality to set a customer receiver email.<\/li>\n<li>Enable users to best highlight the store product\u2019s strengths.<\/li>\n<li>Also, decrease the cart abandonment rate.<\/li>\n<li>Speed up inquiry response.<\/li>\n<li>In addition, functionality to enable &#8220;Google reCAPTCHA&#8221; for verification is provided.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"embed-responsive embed-responsive-16by9\"><iframe src=\"https:\/\/www.youtube.com\/embed\/UsUJElPz9hU\" width=\"854\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" loading=\"lazy\"><\/iframe><\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<div class=\"wk-index-wrap\">\n<h3 class=\"index-title\">CS-Cart Ask A Question<\/h3>\n<\/div>\n<p><span style=\"color: initial;\">After downloading the CS-Cart Ask A Question you&#8217;ll get one zip file to unzip and use it. After unzipping you will get the cs-cartaskaquestion.pdf, read it carefully and follow it.<\/span><\/p>\n<\/div>\n<div class=\"panel-body\">\n<p>Click on \u201c+\u201d to upload and install the file. For a better understanding please view the snapshot below.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full-size wp-image-368684\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ki.png\" alt=\"ki\" width=\"1234\" height=\"972\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ki.png 1234w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ki-300x236.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ki-1200x945.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ki-250x197.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ki-768x605.png 768w\" sizes=\"(max-width: 1234px) 100vw, 1234px\" loading=\"lazy\" \/><br \/>\n<a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/218.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-32037\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/218.png\" alt=\"Install\" width=\"1301\" height=\"657\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/218.png 1301w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/218-250x126.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/218-300x151.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/218-1200x606.png 1200w\" sizes=\"(max-width: 1301px) 100vw, 1301px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\">Backend Configuration<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<div style=\"border: 1px solid; border-color: #337ab7; padding: 15px; border-radius: 5px; background-color: #c9afd5;\">\n<ul>Click on Setting to configure the add-on. Please view the snapshots for a better understanding.<\/ul>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-368682\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/klk.png\" alt=\"klk\" width=\"1239\" height=\"681\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/klk.png 1239w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/klk-300x165.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/klk-1200x660.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/klk-250x137.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/klk-768x422.png 768w\" sizes=\"(max-width: 1239px) 100vw, 1239px\" loading=\"lazy\" \/><\/p>\n<div style=\"border: 1px solid; border-color: #337ab7; padding: 15px; border-radius: 5px; background-color: #c9afd5;\">\n<ul>If the admin wants to view the query raised by user in a specific mail id he\/she can fill in the details in the \u201cEmail\u201d. If left blank then the query generated will be sent to the product&#8217;s seller otherwise to admin when no seller is selected for a specific product.<\/ul>\n<\/div>\n<\/div>\n<div class=\"panel-body\"><img decoding=\"async\" class=\"alignnone wp-image-368683 size-full\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask1.png\" alt=\"ask1\" width=\"1237\" height=\"708\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask1.png 1237w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask1-300x172.png 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask1-1200x687.png 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask1-250x143.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask1-768x440.png 768w\" sizes=\"(max-width: 1237px) 100vw, 1237px\" loading=\"lazy\" \/><\/div>\n<\/div>\n<div>\n<h2>How to configure Google reCAPTCHA at Backend:<\/h2>\n<p>Go to &#8220;Manage add-ons&#8221; and find the &#8220;Google reCAPTCHA&#8221; add-on. Click on this add-on to configure its settings.<\/p>\n<\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-160280\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.-google-captcha.jpg\" alt=\"recaptcha\" width=\"1220\" height=\"359\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.-google-captcha.jpg 1220w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.-google-captcha-250x74.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.-google-captcha-300x88.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.-google-captcha-768x226.jpg 768w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/1.-google-captcha-1200x353.jpg 1200w\" sizes=\"(max-width: 1220px) 100vw, 1220px\" loading=\"lazy\" \/><\/div>\n<div>\n<p>Enter the Site key and Secret key\u00a0 to activate\u00a0Google reCAPTCHA to your site. After that select the &#8220;Theme&#8221;, &#8220;Size&#8221; and &#8220;Type&#8221; for Google reCAPTCHA. Now check the various events for which you want to allow Google reCAPTCHA.<\/p>\n<p>(Note: To get the <a href=\"https:\/\/developers.google.com\/recaptcha\/intro\">Google reCAPTCHA secret key<\/a>, you need to\u00a0sign up for an API key pair\u00a0for your site. Firstly, choose the\u00a0type of reCAPTCHA\u00a0and then fill in authorized domains\u00a0names.\u00a0After you accept terms of service, you can click\u00a0<b>Register<\/b>\u00a0button to get new API key pair.)<\/p>\n<\/div>\n<div><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-160281\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/2.-captcha-settings-1.jpg\" alt=\"settings\" width=\"1133\" height=\"488\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/2.-captcha-settings-1.jpg 1133w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/2.-captcha-settings-1-250x108.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/2.-captcha-settings-1-300x129.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/2.-captcha-settings-1-768x331.jpg 768w\" sizes=\"(max-width: 1133px) 100vw, 1133px\" loading=\"lazy\" \/><\/div>\n<div><img decoding=\"async\" class=\"alignnone size-full wp-image-160282\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/recaptcha-settings-2.jpg\" alt=\"settings 2\" width=\"1200\" height=\"406\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/recaptcha-settings-2.jpg 1200w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/recaptcha-settings-2-250x85.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/recaptcha-settings-2-300x102.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/recaptcha-settings-2-768x260.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/><\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-cog\"><\/i>Frontend View<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<div style=\"border: 1px solid; border-color: #337ab7; padding: 15px; border-radius: 5px; background-color: #c9afd5;\">\n<ul>Click on \u201cAsk A Question\u201d to display the pop-up.<\/ul>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-160301\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask-a-question-popup.jpg\" alt=\"popup\" width=\"1157\" height=\"501\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask-a-question-popup.jpg 1157w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask-a-question-popup-250x108.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask-a-question-popup-300x130.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/ask-a-question-popup-768x333.jpg 768w\" sizes=\"(max-width: 1157px) 100vw, 1157px\" loading=\"lazy\" \/><\/p>\n<div style=\"border: 1px solid; border-color: #337ab7; padding: 15px; border-radius: 5px; background-color: #c9afd5;\">\n<ul>User need to fill the required details mentioned below which includes user name, email id and the related query. To protect site from abuse and spam the functionality of Google reCAPTCHA is provided.<\/ul>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-160310\" src=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/google-recaptcha-2.jpg\" alt=\"recaptcha\" width=\"1112\" height=\"579\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/google-recaptcha-2.jpg 1112w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/google-recaptcha-2-250x130.jpg 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/google-recaptcha-2-300x156.jpg 300w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/google-recaptcha-2-768x400.jpg 768w\" sizes=\"(max-width: 1112px) 100vw, 1112px\" loading=\"lazy\" \/><\/p>\n<div style=\"border: 1px solid; border-color: #337ab7; padding: 15px; border-radius: 5px; background-color: #c9afd5;\">\n<ul>Email notification at Seller\/Admin end.<\/ul>\n<\/div>\n<p><a href=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/712.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-32051\" src=\"http:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/712.png\" alt=\"view\" width=\"619\" height=\"432\" srcset=\"https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/712.png 619w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/712-250x174.png 250w, https:\/\/cdnblog.webkul.com\/blog\/wp-content\/uploads\/2015\/10\/712-300x209.png 300w\" sizes=\"(max-width: 619px) 100vw, 619px\" loading=\"lazy\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"panel panel-primary\">\n<div class=\"panel-heading\">\n<h3 class=\"panel-title\"><i class=\"fa fa-user\"><\/i>Support<\/h3>\n<\/div>\n<div class=\"panel-body\">\n<p>That\u2019s all for the CS-Cart Ask A Question, still have any issue feel free to add a ticket and let us know your views to make the product better <a href=\"http:\/\/webkul.com\/ticket\/index.php\">http:\/\/webkul.com\/ticket\/index.php.<\/a><\/p>\n<p>Besides this you can explore our <a href=\"https:\/\/webkul.com\/cs-cart-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">cs-cart Development Services<\/a>\u00a0and Quality\u00a0<a href=\"https:\/\/store.webkul.com\/CS-Cart.html\" target=\"_blank\" rel=\"noreferrer noopener\">cs-cart add-ons.<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CS-Cart Ask A Question: When buyers have concerns about the products, they are likely to either look for vendor details to contact for further description or look for another product. The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real-time with precision. Rather than watching <a href=\"https:\/\/webkul.com\/blog\/cs-cart-ask-a-question\/\">[&#8230;]<\/a><\/p>\n","protected":false},"author":58,"featured_media":32058,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2083,1496,2032],"tags":[2085,2084,30,590],"class_list":["post-32007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ask-a-question","category-cs-cart","category-e-commerce-2","tag-ask-a-question","tag-cs-cart-ask-a-question","tag-e-commerce","tag-webkul"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CS-Cart Ask A Question<\/title>\n<meta name=\"description\" content=\"CS-Cart Ask A Question: When buyers have concern about the products, they are likely to either look for vendor details to contact for further description or look for another product.The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. 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