{"id":315201,"date":"2021-12-21T13:46:31","date_gmt":"2021-12-21T13:46:31","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=315201"},"modified":"2026-07-02T10:15:01","modified_gmt":"2026-07-02T10:15:01","slug":"user-guide-for-odoo-marketplace-buyer-seller-live-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/user-guide-for-odoo-marketplace-buyer-seller-live-chat\/","title":{"rendered":"User Guide for Odoo Marketplace Buyer Seller Live Chat"},"content":{"rendered":"\n
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Introduction<\/h2>\n<\/div><\/div>\n\n\n\n

Odoo Marketplace Buyer Seller Live Chat, communicate effectively with customers.<\/em><\/strong><\/p>\n\n\n\n

Odoo Marketplace Buyer Seller Live Chat<\/a> is built for marketplaces where buyers need quick answers. Buyers have questions and want instant replies before making a confident purchase decision.<\/p>\n\n\n\n

This module lets buyers chat with sellers from the product page or seller profile. Meanwhile, sellers reply from the Odoo backend, and all chat threads are tracked for easy reference.<\/p>\n\n\n\n

Customers can chat with multiple sellers at once, and sellers can handle multiple buyers simultaneously. <\/p>\n\n\n\n

Furthermore, the module includes message editing, reply to, delete, typing indicators, and emoji features.<\/p>\n\n\n\n

Admins can monitor all buyer-seller conversations from the backend and set a default welcome message for new chats. Additionally, all threads are stored in the Odoo backend for tracking and review.<\/p>\n\n\n\n

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Prerequisites for using Odoo Marketplace Buyer Seller Live Chat<\/strong><\/h2>\n<\/div><\/div>\n\n\n\n

Odoo Marketplace Buyer Seller Live Chat works in conjunction with the following module:<\/p>\n\n\n\n

Odoo Multi-Vendor Marketplace<\/strong><\/a><\/p>\n\n\n\n

You must install the above-mentioned module to use the Odoo Marketplace Buyer Seller Live Chat.<\/p>\n\n\n\n

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F<\/strong>eatures<\/h2>\n<\/div><\/div>\n\n\n\n
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  1. Let customers communicate with sellers via live chat in real time.<\/li>\n\n\n\n
  2. Customers can directly contact sellers for any query or feedback.<\/li>\n\n\n\n
  3. Customers can start a chat from the product page or seller profile.<\/li>\n\n\n\n
  4. Sellers reply to buyer messages directly from the Odoo backend.<\/li>\n\n\n\n
  5. From the frontend, customers can check all message threads from each seller.<\/li>\n\n\n\n
  6. Buyers and sellers can send emojis in live chats, and sellers can react to messages with emoji reactions.<\/li>\n\n\n\n
  7. Customers and sellers can communicate with multiple users at the same time.<\/li>\n\n\n\n
  8. Both frontend and backend have multiple chat widgets.<\/li>\n\n\n\n
  9. For each message in the conversation, the customer receives a notification in the same tab.<\/li>\n\n\n\n
  10. Buyers can edit, reply to, or delete sent messages at any time.<\/li>\n\n\n\n
  11. Real-time typing indicators show when the other person is composing a message.<\/li>\n\n\n\n
  12. An emoji picker with a built-in search bar is available for both buyers and sellers.<\/li>\n\n\n\n
  13. Admins can set a default welcome message for the live chat.<\/li>\n<\/ol>\n\n\n\n
    <\/div>\n\n\n\n
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    Installation<\/h2>\n<\/div><\/div>\n\n\n\n
      \n
    1. Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.<\/li>\n\n\n\n
    2. Extract the file on your system after the download finishes. You will be able to see a folder named- \u2018marketplace_seller_livechat.\u2019<\/strong><\/li>\n\n\n\n
    3. Copy and paste this folder inside your Odoo Add-Ons path.<\/li>\n\n\n\n
    4. Now, open Odoo App<\/a> and click on the Settings menu. Here, click on Activate the Developer Mode.<\/li>\n\n\n\n
    5. Then, open the Apps menu and click on \u2018Update Modules List.\u2019<\/strong><\/li>\n\n\n\n
    6. In the search bar, remove all the filters and search \u2018marketplace_seller_livechat.\u2019<\/strong><\/li>\n\n\n\n
    7. You will be able to see the module in the search result. Click on \u2018Activate\u2019<\/strong> to install it.<\/li>\n<\/ol>\n\n\n\n
      <\/div>\n\n\n\n
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      Workflow<\/h2>\n<\/div><\/div>\n\n\n\n

      1. Set Default Chat Message<\/strong><\/h3>\n\n\n\n

      After installing the Odoo Marketplace Buyer Seller Live Chat<\/strong> module, Go to Settings > Marketplace > Seller Live Chat Configuration<\/strong> and enter the default message content.<\/p>\n\n\n\n

      Admins can set a default welcome message that appears automatically when a buyer opens a chat. 
      <\/p>\n\n\n\n

      \"set-default-chat-message\"<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      2. Chat Now Button on Product Page<\/strong><\/h3>\n\n\n\n

      On the product page, buyers will see the seller’s profile with a “Chat Now”<\/strong> button below the seller’s name. After that, clicking it opens the Seller Buyer Live Chat widget directly on the page.<\/p>\n\n\n\n

      \"chat-now-button-on-product-page\"<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      3. Buyer Initiates Chat with Seller<\/strong><\/h3>\n\n\n\n

      Once the buyer clicks “Chat Now”<\/strong>, the chat widget opens with the seller listed. Then, the buyer can search for sellers, select one, and start the conversation instantly. <\/p>\n\n\n\n

      The product details are automatically shared in the chat.<\/p>\n\n\n\n

      \"buyer-initiates-chat-with-seller\"<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      4. Seller Responds from the Backend<\/strong><\/h3>\n\n\n\n

      When a buyer sends a message, the seller receives a notification in the backend. The seller can open the chat widget from the Seller Dashboard and reply to the buyer’s queries in real time. <\/p>\n\n\n\n

      Both the buyer and seller can also see a live typing indicator at the bottom of the chat window when the other person is composing a message.<\/p>\n\n\n\n

      \"Seller<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      5. Chat with Multiple Sellers<\/strong><\/h3>\n\n\n\n

      Buyers can open and manage chats with multiple sellers at the same time. Each seller gets a dedicated chat widget on the frontend. <\/p>\n\n\n\n

      Sellers can also handle multiple buyer conversations simultaneously from the backend.<\/p>\n\n\n\n

      \"Chat<\/figure>\n\n\n\n
      <\/div>\n\n\n\n

      6. Edit, Reply & Delete Messages<\/strong><\/h3>\n\n\n\n

      During the conversation, buyers and sellers can hover over their message to access the action menu. From here, they can:<\/p>\n\n\n\n