{"id":315201,"date":"2021-12-21T13:46:31","date_gmt":"2021-12-21T13:46:31","guid":{"rendered":"https:\/\/webkul.com\/blog\/?p=315201"},"modified":"2021-12-21T13:46:39","modified_gmt":"2021-12-21T13:46:39","slug":"user-guide-for-odoo-marketplace-buyer-seller-live-chat","status":"publish","type":"post","link":"https:\/\/webkul.com\/blog\/user-guide-for-odoo-marketplace-buyer-seller-live-chat\/","title":{"rendered":"User Guide for Odoo Marketplace Buyer Seller Live Chat"},"content":{"rendered":"\n

INTRODUCTION<\/strong><\/h3>\n\n\n\n

Odoo Marketplace Buyer Seller Live Chat, communicate effectively with customers.<\/em><\/strong><\/p>\n\n\n\n

Odoo Marketplace Buyer Seller Live Chat- Most of the time, buyers have many questions related to products and want quick answers so they can buy the product as soon as possible.<\/p>\n\n\n\n

Above all, they need live chat support, with whom they can ask their queries and get relevant answers about the products.<\/p>\n\n\n\n

Similarly, they need a solution that will let them directly chat with support staff that answers all your queries. Additionally, you can chat with multiple customers at a time or vice versa and provide information to customers.<\/p>\n\n\n\n

Certainly, Odoo Marketplace Buyer Seller Live Chat lets buyers chat with sellers directly and is the module you require. Moreover, they can have all their questions\/queries answered by the seller.<\/p>\n\n\n\n

Further, admins can create multiple live chat users and assign different categories or products to them and the customers can use the live chat and communicate with the seller conveniently.<\/p>\n\n\n\n

Note: Odoo Marketplace Buyer Seller Live Chat Module works in conjunction with the <\/strong>Odoo Multi-Vendor Marketplace<\/strong><\/a>.\u00a0<\/strong><\/p><\/blockquote>\n\n\n\n

FEATURES<\/strong><\/h3>\n\n\n\n
  1. Let customers communicate with the sellers on live chat.<\/li>
  2. Customers can directly contact sellers for any query or feedback.<\/li>
  3. Customers can contact sellers from the product page or seller profile.<\/li>
  4. From the front end, customers can check all the message threads from each seller.<\/li>
  5. Sellers and customers can send emoticons in live chats.<\/li>
  6. Customers and sellers both can communicate with multiple users at a time.<\/li>
  7. Both Frontend and backend have multiple chat widgets.<\/li>
  8. For each message in the conversation, the customer will receive a notification in the same tab.<\/li><\/ol>\n\n\n\n

    INSTALLATION<\/strong><\/h3>\n\n\n\n
    1. Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.<\/li>
    2. Extract the file on your system after the download finishes. You will be able to see a folder named- \u2018marketplace_seller_livechat.\u2019<\/strong><\/li>
    3. Copy and paste this folder inside your Odoo Add-Ons path.<\/li>
    4. Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.<\/li>
    5. Then, open the Apps menu and click on \u2018Update Modules List.\u2019<\/strong><\/li>
    6. In the search bar, remove all the filters and search \u2018marketplace_seller_livechat.\u2019<\/strong><\/li>
    7. You will be able to see the module in the search result. Click on \u2018Install<\/strong>\u2019 to install it.<\/li><\/ol>\n\n\n\n

      WORKFLOW CONFIGURATION<\/strong><\/h3>\n\n\n\n

      1. On the \u2018store\u2019 <\/strong>page of the website, the users will see the seller profile with the \u2018Chat Now\u2019<\/strong> button below the seller’s name.<\/p>\n\n\n\n

      \"Store<\/figure>\n\n\n\n

      2. On clicking the sellers\u2019 names, you will see their profile and all the products they sell.<\/p>\n\n\n\n

      \"Sellers<\/figure>\n\n\n\n

      3. In the backend, when a customers message the seller, a popup chat box will open up.<\/p>\n\n\n\n

      \"Buyers<\/figure>\n\n\n\n

      4. In the backend, go to your website, and in the \u2018Live Chat,\u2019<\/strong> click the \u2018Edit\u2019<\/strong> button and click the \u2018Add\u2019<\/strong> button.<\/p>\n\n\n\n

      \"Your<\/figure>\n\n\n\n

      5. In the popup, choose an existing user and click \u2018Select\u2019<\/strong> to add the seller in the live chat.<\/p>\n\n\n\n

      \"Adding<\/figure>\n\n\n\n

      6. Likewise, after adding the sellers, click the \u2018Save\u2019<\/strong> button.<\/p>\n\n\n\n

      \"Added<\/figure>\n\n\n\n

      7. Once you add sellers in the live chat, they will see the messages in the backend, as shown in the image.<\/p>\n\n\n\n

      \"Multiple<\/figure>\n\n\n\n

      OTHER MARKETPLACE MODULES<\/strong><\/h3>\n\n\n\n